long beach venue training
TRANSCRIPT
Long Beach Hub/Venue Specific Training
HONORED GUESTS BRAND STANDARDS Agenda
Welcome & Introductions Long Beach Hub Information
• Venue Management Team • Facts & Figures • Parking & Transportation • Uniforms • Credentials • Check-in • Breaks/Dining • Policies & Procedures • Health & Safety • Radio Communication
Medical & Emergency Procedures Venue-Specific Information Venue Tour, lead by Venue Directors • FA (Functional Area)-Specific Meeting
Introduction of Hub Staff
Kevin Carrera General Manager
Tom Brooks Assistant General Manager
Brandon Hough Operations Manager
Salina Areyan Hub Workforce Manager
Tim Trefts Hub Spectator ServicesManager
Heather Browning Hub Guest Services Manager
Shereef Moustafsa Hub Technology Manager
Jennifer Jordan Hub Media Manager
Introduction of Hub Staff
Kevin Cantu Sport Production Manager
Joe Adams Hub Logistics Manager
Joe Palminteri Hub Transportation Manager
Nizar Tawil Catering, Cleaning & Waste
Angelo Aparicio Hub Fan Development Manager
Courtney Nicholas Hub Medical Manager
HONORED GUESTS Areas Represented at the Venues
Awards Catering Cleaning and Waste Creden0aling Delega0on Liaisons Digital Strategies Fan Development Guest Services Interna0onal Rela0ons and Protocol Media Opera0ons Medical Services
Opera0ons Security Special Events Spectator Services Sport Sport produc0on Technology Transporta0on Workforce Management
World Games Overview
Los Angeles is a city full of movie stars and all-stars. But in 2015, thousands of Special Olympics athletes will be the true stars.
Athletes: 7,000 Coaches: 3,000 Countries Represented: 177 Duration: 9 Days Number of Events: 25 Number of Volunteers: 30,000 Honored Guests: 5,000 Spectators: 500,000 Media Representatives: 2,000 Number of Venues: 27
The 2015 World Games will be the largest event hosted by Los Angeles since the 1984 Olympic Games.
Workforce Parking
• Parking Information- Workforce Parking will be at:
The Pike Parking Structure65 S Cedar AveLong Beach, CA 90802* Workforce at Aquarium Way, Alamitos Beach and Belmont Pier
Marine Stadium5255 Paoli WayLong Beach, CA 90803* Workforce at Marine Stadium
*Your credential is your parking pass!
Workforce Uniforms
Don’t leave home without your:
UniformCredentialHip pack
Official Games HatA great attitude!
• All volunteers need to wear khaki pants, shorts or skirts (longer than fingertip length.)
• It is recommended that all volunteers wear comfortable athletic type shoes.
HONORED GUESTS
Workforce Uniforms
Uniform Color Key
Officials Sport Guest Services Medical
HONORED GUESTS
Workforce Uniforms
Executive Team Operations Delegation Liaison
Lanyards: GREEN = managers / team leaders PURPLE = workforce not in a supervisory position
*Healthy Athletes will be in dark blue
HONORED GUESTS BRAND STANDARDS Credentials
Front Back
HONORED GUESTS Workforce Check-in
Checking in on Venue:
All volunteers are required to check in when they arrive for their shift!Please arrive at least 30-45 minutes prior to your scheduled start time in order to catch the shuttle and be at your venue on time.. • Medical volunteers need to arrive at least 45 minutes prior to your scheduled
start time in order to catch the shuttle and be at your venue on time..
• Your credential is required for check in.
You will check in at your assigned venueCheck in locations:• Aquarium Way (213) 712-2932/ [email protected]• Alamitos Beach (213) 712-3534/ [email protected]• Belmont Pier (213) 712-2687/ [email protected]• Marine Stadium (213) 712-3463/ [email protected]
• If you are going to be late or are unable to work your shift, please contact your supervisor or your Workforce Check In hotline immediately!
• *Note: These hotline numbers and email addresses will not be active until July 25th
HONORED GUESTS BRAND STANDARDS Workforce Dining/Breaks
Meals:
All volunteers that work a minimum of 5 hours will receive a meal voucher when you check-in. If you work 10 hours, you will receive two meal vouchers when you check-in. You must present your meal coupon at the dining area.
Breaks:Breaks will be determined by your supervisor and the competition schedule for your venue.
Meal/Break Area:There are designated break and meal areas for the Volunteers. In these areas you will be able to find water and get your meals, as well as have a place to interact with other volunteers.
Your Dining/Break location is at your specific venue Aquarium Way, Alamitos Beach, Belmont Pier or Marine Stadium Hours: Breakfast: 6:00am – 9:00am Lunch: 11:30am – 2:30pm Dinner: 5:00pm – 9:00pm
Workforce Policies and Procedures
- There is no storage for personal belongings at the World Games. Please do not bring:
- Large bags- Valuables- Children - Pets (service animals are accepted)
- Please do not use your cellphone for personal use while you are on duty. Some manager positions will have cellphones to conduct business.
- Please do not alter your uniform or credential in any way.
- Lost items should be turned into the Spectator Services Information Booth at the venue where the item was found.
- If you are notified that an athlete is lost, please notify your supervisor immediately. Your supervisor will collect pertinent information about the individual and will radio the Hub Communication Center. If you found a lost athlete, please bring them to the nearest Spectator Services Information Booth.
Workforce Policies and Procedures
- If someone approaches you and you do not speak their language, please direct them to the Spectator Information Booth to ask for language assistance.
- When you don't know an answer, don't make something up, say you 'don't know but will find out', then ask your Supervisor or someone else who may know.
- Please do not to take pictures of or get autographs from any celebrities or public figures while on duty.
- Volunteers should not speak to the media other than a greeting. If approached by a member of the media for comment, please refer the media member to the Venue Media Manager or a Media Steward.
- If you need to fill out an incident form or a complaint form, please go to Workforce Check In. Examples of when you should fill out an incident form are:
- Injury, safety hazard, property damage, theft etc- Make sure to inform your supervisor of an incident
- Please abide by the Volunteer Code of Conduct found in your Hero Handbook.
Health and Safety
Health & Safety• Hat
• Sunscreen
• Hydration
• Breaks
v Be aware of your surroundings and be aware of possible illness!
Safety
Please be aware of your surroundings! Alert your supervisor if you see any safety hazards.
Exposed Cables Trip Hazards
Holes in the ground Objects in the stairs/aisle
Are the golf carts going too fast, people riding improperly or carrying a lot of material?
Unsupervised ladders
HONORED GUESTS BRAND STANDARDS Radio Communication
• Radio communica0on will be the primary mode of communica0ng on venue to ensure that all radio users remain up to speed with all issues and discussions at a venue and hub level.
• If your posi0on requires radio usage you will be provided with one before you are deployed to your post by your Manager. This radio will need to be returned at the end of each shiU to your Manager.
• Always consult with your Manager ini0ally if there is an issue. • In addi0on the Hub Communica0on Center is the central communica0on point
for the Hub and is available through Channel 1 if further assistance is needed. • Please be courteous when communica0ng by radio. Do not talk over others and
keep the communica0on concise. • If communica0on is needed to a radio user on a different channel this will be
allowed and you will receive radio training to ensure you are shown how to do this.
• Please do not use personal cell phones unless in the case of an emergency or if specifically instructed to do so by your Manager.
Emergency Procedures
Venue Evacua:on Protocol: Aquarium Way – If any event should create a need to evacuate the event venue/field of play, all athletes, spectators, and workforce will be directed towards the Aquarium Way/Golden Shore roundabout at which point further guidance will be issued on how to proceed. Alamitos Beach – If any event should create a need to evacuate the event venue/field of play, all athletes, spectators, and workforce will be directed towards the Marine Green parking lot at which point further guidance will be issued on how to proceed. Belmont Pier – If any event should create a need to evacuate the event venue/field of play, all athletes, spectators, and workforce will be directed off of the pier and towards the parking lot at which point further guidance will be issued on how to proceed. Marine Stadium – If any event should create a need to evacuate the event venue/field of play, all athletes, spectators, and workforce will be directed to head southeast from the venue towards the Marine Stadium Park parking lot at the southeast most corner of the venue at which point further guidance will be issued on how to proceed.
Emergency Procedures
• In the event of any emergency, for assistance call 911.
• In the event of a fire, call for help, and meet at the designated assembly area.
• During an earthquake, take shelter under a sturdy table, or near an interior wall away from windows and heavy objects. No need to go to a doorway. Wait for the shaking to stop and follow directions of Emergency Team.
Emergency Procedures
• Hub Communications Center
• Dispatch of Emergency Services Personnel
• Ambulance Transport
Introduction to Aquarium Way: Cycling
• 178 Athletes
• 70 Coaches and Staff
• Venue Director/Cycling Comp Manager: Blair Cohn
• Competition from July 27 – 31
• Awards (Alamitos Beach) July 28 – July 31
• Unified Sports Experience
• Competition Route:
HONORED GUESTS
• Competition Manager Anneka Sakovich • 34 Athletes • 12 Coaches and Staff• Competition July 26 – July 29• Awards (Long Beach Awards Plaza) July 29
BRAND STANDARDS Introduction to Alamitos Beach: Beach Volleyball
HONORED GUESTS
• Competition Manager Anneka Sakovich • 86 Athletes • 28 Coaches and Staff• Competition July 26 and 30• Awards (Long Beach Awards Plaza) July 30• High Performance Athlete Demonstration: July 26• Coaches Clinic: July 31
BRAND STANDARDS Introduction to Alamitos Beach: Open Water Swimming
HONORED GUESTS
• Competition Manager Jonathan Pauley • 19 Athletes • 5 Coaches and Staff• Competition July 26 • Awards (Long Beach Awards Plaza) July 26• Competition Route:
BRAND STANDARDS Introduction to Alamitos Beach: Triathlon
HONORED GUESTS
• Competition Manager Jonathan Pauley • 28 Athletes • 10 Coaches and Staff• Competition: August 1• Awards (Long Beach Awards Plaza): August 1• Competition Route:
BRAND STANDARDS Introduction to Alamitos Beach: Half Marathon
HONORED GUESTS
• Venue Director: Greg Sack
• Competition Manager: Michael Segerblom
• 55 Athletes
• 17 Coaches & Staff
• Competition from July 27 – Aug 1
• Awards (Belmont Pier) Aug 1
• Unified Sports Experience
Introduction to Belmont Pier: Sailing
HONORED GUESTS BRAND STANDARDS Introduction to Marine Stadium: Kayaking
• Venue Director: Robby Yam• Competition Manager: AC DuPont • 65 Athletes• 28 Coaches & Staff• Competition from July 28 – July 31• Awards (Marine Stadium) from July 30 – July 31• Unified Sports Experience
HONORED GUESTS
Thank you for attending the Long Beach Hub Training.
Dedicated Volunteers are priceless!
Thank you for all that you do!!
BRAND STANDARDS Thank You!
Breakouts
We will now tour the Venue lead by the Venue Director. We will then break into Functional Area and meet our teams.