l_10_proposed model for a sustainable engineering consulting firm

8/13/2019 L_10_proposed Model for a Sustainable Engineering Consulting Firm

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PROPOSED MODEL FOR ASUSTAINABLE

ENGINEERING

CONSULTING FIRM

By

Ir. Dr. Gue See Sew

& Ir. Tan Yean Chin

www.gnpgroup.com.my

CONTENTS

a) Introduction

b) Ownership/Partnership

c) Quality Management System(QMS)

d) Capacity Building

e) Conclusion


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INTRODUCTION1. What is the Essence of a good

engineering consulting firm/group ?

2. How to assure Sustainability of a

firm/group ?

3. Why do we need

Quality Management System (QMS) ?

4. How to achieve Capacity Building ?

ESSENCEof a Good Engineering Consulting

Firm/Group

VISION:- To provide One-Stop

Quality Service

Technical Excellence

Reliability & Professionalism

Safety


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ESSENCEof a Good Engineering Consulting

Firm/Group

MISSION:- Quality

Speed QSVaQSVa

Value Adding

Action Plan= Take Action + Closely Follow Up

-monthly

Common Problems of Sustainability

No Pre-set Retiring Age

Failure to groom successors /

ownership

Loss of good experienced engineers

No system on retaining knowledge &

experience gained

Fragmentation of Consulting Firms


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Solution =

Ownership / Partnership

A systematic way to groomexperienced engineers Ownership.

Ownership / Partnership Agreement Prevent dispute and confusion. incentives

Pre-set Age of Retirement for Owners Promote & made partners

Anchoring Force.

ACHIEVE SUSTAINAB ILITY !

Quality Management

System

QMS


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SYSTEMDr. Edwards Deming

85%/15% 96%/4%

Problems were bui l t in to the way work was done

Error due to lack

of system orimproper

system Human Error

Quality Management SystemQMS

Ref: What is Lean Six Sigma?

By Mike George, Dave Rowlands & Bill Kastle

(McGraw-Hill)


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I SO 9001 :2000ISO 9001 :2000 Quali ty Management System.Quali ty Management System.

Quality Management Principles :

Principle1= Customer Focused Organisation

Organisations depend on client should understand current and

future client needs, meets client requirements Strive to exceed

client expectations.

Principle2= Leadership

Establish unity of purpose and direction of organisation to

achieve organisations objectives.

G&P PROFESSIONALS



Principle3= Involvement of People

Peoples (All Levels) = Essence of an Organisation.

Success

Ownership & Training ! ! ! !

Continue : Quality Management PrinciplesG&P PROFESSIONALS


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FOR SUSTAINABILITYDont go for the whole small cake.

Instead, go for a slice of big cake.

Ownership for Associates and above

TRAINING MODULES

Do not be afraid to teach your disciplesall your 10 skills. In the unlikely event

one of them manages to master all 10skills, you would have acquired your

11.

ctl2000


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Codified Approach

= Systematic

- Colloquium

- Structured Training


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Principle4= System Approach

Efficient management of resources and activities.

Check & Review !!!


Example of a Serious Mistake

Willing to work on shit?


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New Civil Engineer

International (March 2004)


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FACE FAILURE

CORRECT

Main reinforcement at back of

steel plate

INCORRECT

Main reinforcement in front ofsteel plate

Main reinforcement

Steel plate

Main reinforcement

Steel plate

Shotcrete facing

Shotcrete facing

Soil face

Soil face X

FACE FAILURE


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Principle5= Continual Improvement

All resources (human, infrastructures and environment)

Competitive.

Research & Development

(R&D) ! ! !


INNOVATIVENESS (R&D)

Innovation needs R&D culture

- Standard Design w/o continuingimprovement with time is

outdated


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Challenge The Norm Thru Innovation To Excel


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2500 Ton Siloon Very Soft Marine Deposits


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- Guidelines / Checklists

- Interpretation of test results

- Database Management

- Contractual Document- Software Guru System

- Operating Procedure

Planning

Analysis

Design

R & D


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GUE & PARTNERS SDN BHD Section: OP- 3-37

Revis ion: 0Date: 15-10-2001

CHECKLIST FOR SITE VISIT Page 1 of 2________________________________________________________________________________

WORK INSTRUCTIONS FOR ENGINEERS

Compiled by : ____FCC_________________

Checked by : ____TYC_________________

Approved by : ____GSS_________________

OP-3-37. CHECKLIST FOR SITE VISIT

Sectio n: OP-3-37

Revision: 0

Date: 15-10-2001

Page 1 of 1

GUE & PARTNERS SDN BHD

CHECKLIST FOR SITE VISIT


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Section : OP-3-37

Revision: 0

Date: 15-10-2001

Page 1 of 1


CHECKLIST FOR SITE VISIT

Source of new information &knowledge

Create new instrument andmethodology

Develop new skills Access to networks of experts and

information

Ability to solve complex problems Creation of spin off companies

BENEFITS OF R&D


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Principle6= Factual Approach to Decision

Making

Effective decisions = Analysis of Data and Information

(Client Evaluation, Feedback, Complaints, Internal Quality

Audits, Performance, etc.)


Project F ileProject F ile

TYC /R EV-00/99

G U E & P A R T N E R S S D N B H D(Geotechnical Consultants)

P R OJE C T F I L E (M A I N F I L E )

S E C T IO N S T A B L E O F C O N T E N T S F IL E (s) L IN K

S E C T IO N 1 P R O J E C T A S S I G N M E N T

PROJECT QUALIT Y PLA N

SIT E SUPERVISION PLAN

P R O J E C T S U M M A R Y S H E E T

QUALIT Y RECORDS( In ternal Audi ts , Des ign Rev iew Records , Incoming /Issued Pro jec t Documents /Drawings etc . )

S E C T IO N 2 I N C O M I N G C O R R E S P O N D E N C ES

I S S U E D C O R R E S P O N DE N C E S(Cor respondences = Let ter s , Memo, Fax , Not i ce etc . )

S E C T IO N 3 MINUT ES OF MEET ING

DISCUSSION NOT ES

S E C T IO N 4 I N C O M I N G D O C U M E NT S / D R A W I N G S

S E C T IO N 5 SIT E INVEST IGAT I ON(S.I. Planning, Field Tests Layout, S.I. Checkl ist, SiteInstruction, Site Reports, Borelogs, Lab Schedule / Results

etc.)

S E C T IO N 6 PLANNING / ANALYSIS / DESIGN

S E C T IO N 7 REPORT S / DOCUMENT S (P roduced by G&P)

S E C T IO N 8 DRAWINGS (Produced by G&P)

S E C T IO N 9 CONST RUCT ION MONIT ORING

T EST RESULT S INT ERPRET AT ION

S E C T IO N 1 0 MISCELLANEOUS(Working Copies, Draft, Info etc.)


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GUE & PARTNERS SDN BHDISO/Form-1/Rev0/10/99

PROJECT ASSIGNMENT

Project No.:

Project Title :

Summary Title for Project :(As Title of Project File)

TYPE OF SERVICES (Mark X on one Service only)TYPE OF SERVICES SERVICE CODE INPUT

1. F ul l G eo te ch ni cal C ons ul tan cy S er vi ces G

2. Preliminary Geotechnical Consultancy Services P

3. Independent Checker (ICE) I4. Alternative Design A

5. Forensic Services (Failure Investigation & Remedial Proposal) F6. Arbitration & Mediation M

7. Expert Opinion/Review/Advice E8. Accredited Checker C

9. Research & Development (R&D) R1 0 . O th er s T

KEY AREAS (Mark X on one Key Area only)KEY AREA AREA CODE INPUT

1. Foundations & Basement (including Retaining Wall) F2. Highway & Road W

3. Marine & River Structures or Protection Works M4. Soft Ground Engineering & Ground Treatment S5. Cut Slopes Design and Strengthening Works C

6. Hill Slope Development H7. Environmental Geotechnics & Landfill E

8. Infrastructures (e.g. Pipe lines, culvert, etc.) I9. Tunnel T10. Dams D

11. Reclamation RPlease attach Agreement or Proposal if available.

Project Director :

Project Engineer(s) :

Date of Assignment :

Signature of Managing Director :

Project AssignmentProject Assignment


TYPE OF SERVICES SERVICE CODE

1. Full Geotechnical Consultancy Services G

2. Preliminary Geotechnical Consultancy Services P

3. Independent Checker (ICE) I

4. Alternative Design A

5. Forensic Services (Failure Investigation & Remedial Proposal) F

6. Arbitration & Mediation M

7. Expert Opinion/Review/Advice E

8. Accredited Checker C

9. Research & Development (R&D) R

10. Others T

KEY AREAS (Mark X on one Key Area only)KEY AREA AREA CODE

1. Foundations & Basement (including Retaining Wall) F

2. Highway & Road W3. Marine & River Structures or Protection Works M

4. Soft Ground Engineering & Ground Treatment S

5. Cut Slopes Design and Strengthening Works C

6. Hill Slope Development H

7. Environmental Geotechnics & Landfill E

8. Infrastructures (e.g. Pipe lines, culvert, etc.) I

9. Tunnel T

10. Dams D

11. Reclamation R


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Project Quali ty PlanProject Quali ty Plan

GUE & PARTNERS SDN BHD(Geotechnical Consultants)

PROJECT QUALITY PLAN

Prepared By : Date :

Reviewed &

Approved By

: Date :

Project Details

Project No.

Project Title

Location

Client

Client's Contact

Date Started

(Project Assignment Date)

:

:

:

:

:

:

A.

Estimated Project Duration :

Project TeamB.

Project Director

Project Engineer(s)

Engineer(s)/ Geologist(s)

Checker(s)

Reviewer(s)

External Reviewer(s)

:

:

:

:

:

:

Overall Project OrganisationC.

Fill up Attachment A & Attachment B

D. Project Scope of Work (Design Input)

CompletionDate

ActionBy

Description of DiscussionItem

Arrival atG&P/Home

MeetingEnds

MeetingBegins

Departure from G&P / HomeTime:

Attended by :

Meeting No.:Purpose of Meeting :

No. of Pages:

Project No.:Venue :

Project :

Date :Made by :Client :


MEETING NOTES


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PLANNING / ANALYSIS / DESIGN

Project No. :Project Summary Title :

Title of Planning/Analysis/Design :

Total Pages :

Activity : SI / A&D / PD / TC / IC / CM

Work Ref :

Revision No. :(shall be the same as Work Ref. Revision No.)

Design by :(Initial)

Signature :

Date :

Comment (if any):

Check by :(Initial)

Signature :

Date :

Review by :(Initial)

Signature :

Date :

Actions to be taken: Rectification Status:

Checklist : (Place X if applicable)

1) Objective & Purpose of Planning / Analysis / Design

2) Concept and Method of Planning / Analysis / Design

3) Subsurface Information and Interpreted Parameters4) Planning / Analysis / Design

5) Computer Filenames & Path.

6) Summary of Analyses Results and Recommendations

7) Discussions and ConclusionsNote :

1. Activity: SI=Subsurface Investigation; A&D= Analysis & Design;PD = Project Deliverables;TC= Tender/Contract Management; IC= Interpretation of Construction Records & Test Results;CM= Changes/Modification

2. Work Ref. = XXXXX / Status%% / R++/ ### / &&& / @@@Where XXXXX = Project No.; Status= Check (C) or, Review (W) or, Check & Review (B) ;%%= Number of work in sequence for each project ; R++ = Revision No. (Start with R0 for each Work Ref.)

###= Designer; &&& = Checker; @@@= Reviewer (if any)

3. From Revision No. 1 (R1) onwards, the %% number shall be the same as Revision No. 0 (R0).

ISO/FormISO/Form--2020GUE & PARTNERS SDN BHD

(Geotechnical Consultants)

INTERNAL AUDITS REPORT & CORRECTIVE ACTION REQUEST

Audit Ref No. : Project No. : Date of Audit :

Details of Non-conformity / Potential Non-conformity by Auditor : (Yes / Not Applicable)(Please quote clauses of non-conformity if any)

Auditees Name :

Signature :

Auditors Name :

Signature :

Causes of Non-Conformity by Auditee :(Please quote clauses of non-conformity if any)

Project KIV/ Inactive since last ISO Internal Audit Yes

Corrective Action(s) by Auditee :

Action Due Date :

Preventive Action(s) by Auditee :

Action Due Date :

Implementation of the Corrective or / And preventive Action(s) has been satisfactory? (YES / NO)

Comments (if NOT satisfactory) :

Auditors Signature :

Date :

Auditees Signature :

Date :

Note : A copy shall be retained in Managing Director and Management Representatives File and also inthe Project File


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Audit ChecklistAudit Checklist


INTERNAL AUDITS CHECKLIST

Audit Ref. No :

Project No. :

Auditor :

Engineer :

Audit Date :

Procedure Activity Compliance * RemarkQP-2-02

2.4.3

Professional Service Requisition

Has the Project been assigned by the Managing Director (ISO/Form-1) ?

QP-2-03 Project Quality Plan (PQP, ISO/Form-2)

3.4.1

Has the PQP been approved by the Project Director ?

3.4.2 Has the PQP been completed within two weeks from the date the

Managing Director assigns the Project ?

3.4.3 Has the PQP indicated the following informat ion :

- Project Details ?

- Project Team ?

- Scope of Work ?

- Project Deliverables ?

- Organisation ?

3.4.4 Has the PQP stated crit ical stages of work to bereviewed ?

3.4.5 Has the PQP duly updated for significant changes to the project identified

as in Procedure for Design Changes/Modification (QP-2-07) ?

3.4.6 Has the PQP referred to the Procedure for Site Supervision Plan (If No,skip Items 4.4.1 to 4.4.4) ?

QP-2-04 Site Supervision Plan (SSP, ISO/Form-3)

4.4.1 Has the SSP been approved by the Project Director ?

4.4.2 Has the SSP outlined the detailed scope of site work and also theassociated site supervision duties ?

4.4.4 Has the SSP duly updated for significant changes to the project identified

as in the Procedure for Design Changes/Modification (QP -2-07) ?4.4.5 Has ISO/Form-15 been used for the nomination of contractors for Tender/

Quotation/ Direct Appointment for Projects ?

4.4.6 Has the Contractor/ Laboratory Performance Assessment (ISO/Form-10)been submitted to CAC after completion of site work ?

4.4.7 Have the check boxes for the Submission of Records/Reports in Item E(completion of Site Supervision) of Site Supervision Plan ISO/Form -3

been addressed ?

Note : * = Y : Complying N : Not Complying N.A. : Not Applicable

ClientClient

EvaluationEvaluation

GUE & PARTNERS SDN BHD GUE & PARTNERS SDN BHD(Geotechnical Consultants)

FORM FOR EVALUATION BY CLIENT

A) CLIENTS INFORMATION

A1. Name of Company :

A2. Name of Evaluator :

A3. Designation in Company :

B) PROJECT INFORMATION

B1. Project No. :

B2. Project Tit le :

C) CLIENTS EVALUATION OF GUE & PARTNERS SDN BHD (G&P)

Please fill in grade (A to E) where

A= Excel lent ; B= Good ; C= Average ; D= Fair ; E= Poor

Description Grade

1. The professionalism of the G&P Project Team. (good code of ethics, safe design)

2. The overall attitude of the G&P Project Team in handling the project. (keen to give professional advice, co-operate well with client and other consultants, able to accept criticism and advice etc.)

3. The overall attention provided by the G&P project team in attending meetings, discussions, site visits, etc.

4. The project deliverables (reports, drawings, BOQ or design etc.) submitted on time and according to scheduleagreed.

5. The overall quality of the project deliverables (reports, drawings, BOQ, tender, contract and design etc.)submitted.

6. The technical knowledge and capability of the G&P project team in handling the design. (limited to Geotechnical

works only)

7. The contractual knowledge of the G&P project team in handling the contractual issues.

8. The knowledge and capability of the G&P project team to handle construction stage of the project like site

supervision, solving site issues, design changes etc. (limited to Geotechnical works only).

9. Is our professional fee fairly priced (provide value for money services)?

10. The overall grading for the professional service provided by Gue & Partners Sdn Bhd .

Remarks:

Signature :-

Evaluator : ...................................................... .(Clients Representative)

Date : ...................................


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ProjectProjectSummary =Summary =

LessonsLessons

LearnedLearned

GUE & PARTNERS SDN BHDGUE & PARTNERS SDN BHD

(Geotechnical Consul tants)

PROJECT SUMMARY FORM

PROJECT NO. :

PROJECT TITLE :

CLIENT :

LOCATION :

Elaborate in details the SCOPE (as in Attachment C of PQP ISO/Form-2) :

Photocopy and Attach the Attachment C : Project Characterisation of PQP ISO/Form-2 to this ProjectSummary Form, List of Dos & Donts, Lessons Learned and submit to Quality Manager for keeping .


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Capacity Building

(exporting of services)

TRUST

More and more transparency

Written (Shareholder Agreement)

Commercial decision

Discipline


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ENGINEERINGCONSULTANTS

P R O J E C TMANAGEMENT INFRA

MECHANICAL

& ELECTRICAL

G&P PROFESSIONALS(Consulting Group)

INFORMATION

TECHNOLOGY

CLAIMS &

CONTRACTS

HIGHWAY MARITIME ENVIRONMENTALRESEARCH &

DEVELOPMENT

QUANTITY SURVEYOR GEOLOGISTS

COMPETITIVENESS

Ingredients

a) Capability House ofb) Capacity specialist firms

c) Efficiency- use of technology / ICT

d) Innovativeness- Track records

- Competition


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CONCLUSION Partnership or Sdn Bhd

Written agreement (RM)

Mission QS Va

Plan long term

Training modules Completion

Performance Competency

System

CONCLUSION (cont.)

Formula of Successful Consultancy

Firm

A combination of good engineersalong with continued excellent quality

and value adding performance.


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FERRARI S PITSTOP WAS COMPLETED BY

15 MECHANICS (FUEL AND TYRES) IN 6.0

SECONDS FLAT.

54 PEOPLE TOOK PART IN THISCONCERTED ACROBATIC JUMP.

20 August 2003

Gue & Partners Sdn Bhd