kyle brown resume 2

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Kyle Brown 5677 Pacific BLVD Boca Raton, FL 334333 (603) 769 1808 [email protected] EDUCATION Bachelor of Science in Adventure Education May 2012 Plymouth State University Plymouth, New Hampshire Master of Business Administration Expected May 2017 Florida Atlantic University Boca Raton, Florida ____________________________________________________________________________ _______________ Financial Center Manager II- Bank of America, Boca Raton, FL May 2015- Present Work with preferred, retail, and small business clients focusing on delivering an exceptional customer experience and exceeding customer experience metrics Resolved customer issues and escalations in a timely and professional manner Drive associate performance through active and continuous coaching, continued education and performance plans Execute risk and service delivery strategy, and evaluate key performance indicators to identify opportunities for improvement United States Army, June 2007 – May 2015 Assistant Logistics Manager- Fort Bragg, NC August 2014- May 2015 Coordinated the logistical preparation, movement, arrival and distribution of 24 million dollars of equipment and 800 personnel establishing the standard for deployment operations Co-Managed a multimillion dollar annual budget setting the standard for combat readiness and rapid deployability while staying under our organizations approved budget Served as the primary billing authority for all government purchase card transactions each billing cycle ensuring our organization was utilizing funds efficiently and legally

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Page 1: Kyle Brown Resume 2

Kyle Brown5677 Pacific BLVD Boca Raton, FL 334333 (603) 769 1808

[email protected]

EDUCATION

Bachelor of Science in Adventure Education May 2012Plymouth State UniversityPlymouth, New Hampshire

Master of Business Administration Expected May 2017Florida Atlantic UniversityBoca Raton, Florida

___________________________________________________________________________________________

Financial Center Manager II- Bank of America, Boca Raton, FL May 2015- Present

Work with preferred, retail, and small business clients focusing on delivering an exceptional customer experience and exceeding customer experience metrics

Resolved customer issues and escalations in a timely and professional manner Drive associate performance through active and continuous coaching, continued

education and performance plans Execute risk and service delivery strategy, and evaluate key performance indicators to identify

opportunities for improvement

United States Army, June 2007 – May 2015

Assistant Logistics Manager- Fort Bragg, NC August 2014- May 2015 Coordinated the logistical preparation, movement, arrival and distribution of 24 million dollars of

equipment and 800 personnel establishing the standard for deployment operations Co-Managed a multimillion dollar annual budget setting the standard for combat readiness and

rapid deployability while staying under our organizations approved budget Served as the primary billing authority for all government purchase card transactions each billing

cycle ensuring our organization was utilizing funds efficiently and legally

Platoon Leader- Fort Bragg, NC June 2014- August 2014 Supervised a 35 man Airborne Infantry rifle platoon through an intensive 21 day training cycle in

preparation for assuming the Global Response Force deployable worldwide in 18 hours Planned, resourced, and executed a leadership development program for eight subordinate leaders

with an emphasis on moral integrity and creative thinking Managed key leader meetings weekly to identify critical training, individual issues and the way

ahead for the 35 man Airborne Infantry rifle platoon

Assistant Executive Officer – Fort Bragg, NC February 2013 – June 2014 CO-Designed a plan for deploying over 300 paratroopers and equipment within 18 hours to

accomplish any contingency operation – from parachute assault to humanitarian operation Developed a system to track the maintenance of 97 vehicles, 235 radios, and over 500 weapon

systems ensuring 100% of mission essential equipment maintenance Responsible for over 24 million dollars of equipment divided across fourteen subordinate sections

Skills- Microsoft Office; Outlook; Operational Planning; Logistics; Project Resourcing; Project Management; Public Speaking; Interpersonal Skills; Risk Management; Counseling; Sales management; Customer Service