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Krystal Molloy CPHR People Advisor Australian Taxation Office

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Page 1: Krystal Molloy CPHR - AHRI · 5 6 7. LEADERSHIP SCENARIOS 1 As an effective leader influencing hearts and minds 2 As a manager delivering operational outcomes 3 Level of performance

Krystal Molloy CPHR

People Advisor

Australian Taxation Office

Page 2: Krystal Molloy CPHR - AHRI · 5 6 7. LEADERSHIP SCENARIOS 1 As an effective leader influencing hearts and minds 2 As a manager delivering operational outcomes 3 Level of performance

Simon SinekVisionary Thinker

Todd DewettGlobal Educator, Speaker & Coach

Page 3: Krystal Molloy CPHR - AHRI · 5 6 7. LEADERSHIP SCENARIOS 1 As an effective leader influencing hearts and minds 2 As a manager delivering operational outcomes 3 Level of performance

WHAT DO LEADERS LOOK LIKE?

COURAGEOUSCLEAR VISIONHAVING FOLLOWERS

INSPIRING

EMPOWERING

INFLUENTIAL

RISK TAKINGOUTWARD FOCUSED

MARATHON

STRATEGIC

LEAD BY EXAMPLE

CHANGE FIT

COMMUNICATION

EARLY INTERVENTION

NEGOTIATION

ACTIVE PARTICIPATION

RELATIONSHIP BUILDING

HIGH PERFORMING

SETS EXPECTATIONS

Page 4: Krystal Molloy CPHR - AHRI · 5 6 7. LEADERSHIP SCENARIOS 1 As an effective leader influencing hearts and minds 2 As a manager delivering operational outcomes 3 Level of performance

HR BOOT CAMP

▪ Why is leadership important?

▪ What is a leader?

▪ Being a leader is not an easy gig

▪ Top tips to be an effective leader

1

Page 5: Krystal Molloy CPHR - AHRI · 5 6 7. LEADERSHIP SCENARIOS 1 As an effective leader influencing hearts and minds 2 As a manager delivering operational outcomes 3 Level of performance

▪ Induction

▪ Probation

▪ Performance management

▪ Attendance management

2EMPLOYEE LIFE CYCLE

CIRCUIT

Page 6: Krystal Molloy CPHR - AHRI · 5 6 7. LEADERSHIP SCENARIOS 1 As an effective leader influencing hearts and minds 2 As a manager delivering operational outcomes 3 Level of performance

STRENGTH TRAINING THROUGH

COACHING & NEGOTIATION

▪ Conflict coaching

▪ Negotiation

▪ Facilitated discussion

▪ Mediation

3

Page 7: Krystal Molloy CPHR - AHRI · 5 6 7. LEADERSHIP SCENARIOS 1 As an effective leader influencing hearts and minds 2 As a manager delivering operational outcomes 3 Level of performance

▪ Management vs Leadership

▪ Diversity

▪ Change leader

▪ Adaptability, flexibility and agility

▪ Mental health

▪ Understanding the big picture and bringing

staff along for the journey

4SPRINT TO THE

FUTURE OF WORK

Page 8: Krystal Molloy CPHR - AHRI · 5 6 7. LEADERSHIP SCENARIOS 1 As an effective leader influencing hearts and minds 2 As a manager delivering operational outcomes 3 Level of performance

7 TOP TIPS1 CLEAR EXPECTATIONS ARE A MANAGER’S BEST FRIEND

EARLY INTERVENTION

CREATING A POSITIVE STAFF EXPERIENCE

PERFORMANCE MANAGEMENT IS POSITIVE

RECOGNITION

DOCUMENT! DOCUMENT! DOCUMENT!

SEEK SUPPORT

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Page 9: Krystal Molloy CPHR - AHRI · 5 6 7. LEADERSHIP SCENARIOS 1 As an effective leader influencing hearts and minds 2 As a manager delivering operational outcomes 3 Level of performance
Page 10: Krystal Molloy CPHR - AHRI · 5 6 7. LEADERSHIP SCENARIOS 1 As an effective leader influencing hearts and minds 2 As a manager delivering operational outcomes 3 Level of performance

LEADERSHIP SCENARIOS

1 As an effective leader influencing hearts

and minds

2 As a manager delivering operational

outcomes

3 Level of performance as a leader

4Conducting performance conversations

with staff members

5Addressing inappropriate behaviour and

not walking past it

6 As a change leader navigating ambiguity

7 As a culture leader influencing

behaviour

8 Managing a team conflict

9Ability to develop rapport and trusted

working relationships with staff

Page 11: Krystal Molloy CPHR - AHRI · 5 6 7. LEADERSHIP SCENARIOS 1 As an effective leader influencing hearts and minds 2 As a manager delivering operational outcomes 3 Level of performance

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Leadership scenario question

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RESPONSE SUMMARY

Page 12: Krystal Molloy CPHR - AHRI · 5 6 7. LEADERSHIP SCENARIOS 1 As an effective leader influencing hearts and minds 2 As a manager delivering operational outcomes 3 Level of performance
Page 13: Krystal Molloy CPHR - AHRI · 5 6 7. LEADERSHIP SCENARIOS 1 As an effective leader influencing hearts and minds 2 As a manager delivering operational outcomes 3 Level of performance
Page 14: Krystal Molloy CPHR - AHRI · 5 6 7. LEADERSHIP SCENARIOS 1 As an effective leader influencing hearts and minds 2 As a manager delivering operational outcomes 3 Level of performance

Krystal Molloy CPHR

People Advisor

Australian Taxation Office