KRONE SPARE PARTS ONLINE SHOPTRAINING MANUAL

ALL PARTS WITH JUST ONE CLICK

FAHRZEUGWERK BERNARD KRONE GMBHBernard-Krone-Straße 1, D-49757 WerltePhone: +49 (0) 5951 209-0, Fax: +49 (0) 5951 24 65 info.nfz@krone.de, www.krone-trailer.com

Should you have any questions: just give us a call.We are available on the phone or on-site for personal consultation.

Your KRONE contact partnerS

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Direct and all from one source.

KRONE'S SPARE PARTS SERVICE

KRONE has been offering professional solutions for years, including the spare parts service, your spe-cialists for KRONE Trailer Spare Parts.

Carriers must face many challenges and meet the highest standards of quality, reliability and care of a vehicle manufacturer as well as their products and services. One of Fahrzeugwerk KRONE's most im-portant company objectives is to adapt its services to this customer group and their needs. Service is not just a catchword that a company must fulfill as a standard - KRONE considers service to be an obli-gation, which does not end at the factory door.

Therefore, all employees focus on the customer and his needs, desires and goals, in order to find the best solutions, respond to new developments, and

fulfil what the customer really needs and wants.

The spare parts product range is extensive, the components are customized, and the delivery of standard parts is also ensured. And the quickest possible and reliable delivery of these parts is en-sured. Online, per email or by phone.

Our accessoriescatalogue

Online catalogue

Accessories online shop

Accessories for your trailer, from KRONE axle accessories through to tool boxes.

Customized spare parts for your KRONE trailer.

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ACCESSORIES CATALOGUEKRONE trailer accessories and spare parts

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www.krone-trailerparts.com

Accessories online shop

With the KRONE spare parts and accessories shop at www.krone-trailerparts.com, KRONE offers a further solution to make your supply of spare parts even faster.

Here, you will find accessory parts for your trailer, from KRONE axle accessories to tool boxes. Accessories catalogue

THE WAY TO ACCESS THE ONLINE SHOP

http://www.krone-trailer.com/service/ersatzteile/

One service. Many services.

For efficient transportation, speed is decisive. This particularly applies to the smooth operation of the trailers and vehicles. This is why the KRONE Spare Parts department exists. With this practical online service, you are always able to get quick and un-complicated access to the spare parts best suited to your requirements.

From the smallest detail to large axles: You can find the exact part you need at KRONE Spare Parts.

Easy online registration Clearly structured service offering Extensive range of products Customized components Easy ordering Competent contact persons Numerous international warehouses Fastest possible spare parts supply.

If you have any questions or comments, our staff would be happy to hear them.

Online catalogue

Your KRONE online catalogue contains vehicle-spe-cific parts, a selection tailored to your KRONE vehicle.

The printed version of our online shop gives an overview of the accessory parts such as bumpers, crates, boxes or straps for your vehicle.A good way to find your accessory parts quickly, conveniently and easily.

Spare Parts Brochure

The brochure gives you information about the com-plete KRONE Spare Parts range. The continuous expansion of the spare parts service ensures the fastest possible and reliably supply of spare parts anywhere in Europe.

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ZUBEHÖRKATALOGTrailer-Zubehör und Ersatzteile von KRONE

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FahRZEugwERK bERNaRd KRONE gmbh

bernard-Krone-Straße 1, d-49757 werlte

Tel.: +49 (0) 5951 209-0, Fax: +49 (0) 5951 24 65

info.nfz@krone.de, www.krone-trailer.com

Sollten Sie Fragen haben: Rufen Sie uns an.

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THE ACCESSORIES ONLINE SHOP

http://www.krone-trailerparts.com

The accessories online shop can be reached from around the globe at https://www.krone-trailerparts.com/. We recommend using the latest version of Internet Explorer, Firefox or Chrome to view it correctly. Apple users are recommended to use the latest ver-sion of the Safari browser to view it correctly. Online, you can click the round information

button for detailed instructions.

One to a maximum of three days delivery time: KRONE guarantees its customers speedy spare parts delivery.

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BECOME A CUSTOMER

Using the shop without login

Customers can still use the shop without registering as a user (login). In this case, however, it is not pos-sible to place an order. Moreover, the product prices are not displayed without login.

Using the shop with login

Registration is required to be able to login to the shop. This can be accomplished in the "Become a customer" area.

Registration

All the mandatory fields must be filled in to complete the registration. These are marked with (*). Registra-tion is aimed at corporate customers in Germany, France, Netherlands, and Austria. A version for other international countries will follow.

If the customer is already a KRONE customer, he/she needs to enter his/her KRONE customer num-ber. The first orders for new customers must always be paid in advance.

To speed up the registration process, the customer can submit a SEPA direct debit mandate or pay the invoice in advance. To complete the registration, the customer must accept the KRONE registration terms and conditions. The responsible department will activate the customer within the next few work-ing days.

Access data

Shortly after submitting the registration form, the customer will receive an email with his/her ac-cess data. The customer's user name is always his/her registered email address. His/her pass-word is provided in the customer email.The lower or upper case should always be ob-served!

After the first login, the customer will be prompted to change his/her password. This is absolutely nec-essary for privacy reasons.

After entering the password contained in the cus-tomer email, the customer is prompted to enter a new password. For security reasons, this password must be confirmed in the second field. Here also, always observe lower and upper case.

To log in as a registered user, the "Login" field in the upper right-hand area of the screen should be used. The customer then logs in by entering the user name and the password.

If the customer has forgotten his/her password, he/she can click on the "Have you forgotten your pass-word?" field. In this case, he/she will be prompted to enter his/her registered email address. A newly generated password will be sent to this address after the "Send now" field is clicked. The password provided is immediately valid to log in, and must be changed after it has been used once (see the initial registration description).

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New user account for the Krone Ersatzteilshop

Dear Mr. Theo Test,

thank you for your registration at our online shop at www.krone-trailerparts.com.

=========================================

Please check your data ::

Username: test@testcustomer.nl

Password: skpxxmTT

Name: Mr. Theo Test

=========================================

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TABS ON THE NAVIGATION BAR

HOME

To return to or restore the start view of the web page, the customer can click the "Home" menu item or click on the KRONE logo in the top left-hand part of the screen.

Categories

Under the "Categories" tab, the customer can use the corresponding area for his/her part search. If, for example, he/she is looking for axle parts from KRONE axles, he/she can access the corresponding category under "Chassis" > "Drive unit" > "KRONE

axles".After clicking on the category, the customer is presented with an overview of all the parts in the se-lected category. The category tree is shown on the left-hand side. It can be used to navigate to other

areas. By clicking on the button on the top right, the cus-tomer can activate or deactivate the list view of the items. If the list view is activated, the products are displayed in a more compact way.

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SERVICE

Under this menu item, the customer can get more information about the offered services and ways to contact provided in the shop.

Under "KRONE service areas", the customer is shown links to other service areas in the company outside of the shop.

Under "Shipping and delivery conditions" or "Terms of payment", the customer can find out about various topics concerning his/her order process.

In the "FAQ" section (frequently asked questions), important frequently asked questions concerning the shop activities are shown.

CONTACT

Under the contact tab, the customer is shown further informa-tion about the service team ("Contacts"), and using the "Con-tact form", he/she can send us his/her wishes or comments.

TABS ON THE NAVIGATION BAR

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TABS ON THE NAVIGATION BAR

My KRONE – Become a customer

"My KRONE" replaces the "Become a customer" tab when the customer has logged in.

My KRONE – View customer account

Under the "View customer account" section, the customer can call up his/her personal information.

My KRONE – Edit wish list

Under "Edit wish list", individual marked items can be placed into the shopping cart. The wish list is useful if:

The customer only wants to mark an item The customer regularly buys certain items

and does not want to have to search for the products every time

My KRONE – Order history

Under "Order history", all past orders, including purchase order items, can be viewed.

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SEARCH FIELDS

Item search

A search box is provided to search through the shop. In this search box, the customer can:

Search for items by name

Search for items by their description

Search for a specified KRONE material number (if fully specified!)

Search for a manufacturer's material number

After submitting the search terms, a list of products that match the search criteria is displayed.

Quick search

As well as an item search using the search field, the customer can also make a special search in a selected category. To do this, click on the "Catego-

ries" tab.

Search using chassis number

If the customer is logged in, another search field appears in the header with the description "Search using chassis number". After a correct, complete KRONE chassis number has been entered, the customer can search for

specific parts

for his/her vehicle in an individual vehicle catalogue. If the vehicle is not yet found in this catalogue, he/she will be referred to the classic catalogue. Special registration is required or this.

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Product page

If you click on the product picture or a product de-scription in the list, you are directed to the product page for the item. Additional information about the item is shown here.

ITEM

Product page – Information

Listed information:

A full description and further information e.g. the dimensions.

The customer-specific price of the product and the unit price of the product. If the customer is not logged in, then only the message appears:

Price information, e.g. for bulk discounts, if available.

The quantity of the product to purchase can be adjusted by the customer as required. >

Product page – Colour selection

In the colour selection, the most common colours are presented as a suggestion.

The customer can still choose from multiple colours.

There is a range of standard colours that are used on the vehicles in 90% of all cases.

If you click on "Show all colours", a selection of all the colours that can be ordered is shown. This selection is only recommended for experts who are very familiar with the colour codes used by KRONE.

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Listed information:

Product documents, e.g. warning notices and installation instructions

In addition, the customer can create an individual wish list with products, and add products to the list by clicking on the "Add to wish list" link.

The colour of the product and, if relevant, a col-our selection.

Using "Add to shopping cart" link, the customer can add the product in the quantity desired to the shopping cart.

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Restore default view

Move area

Zoom inZoom out

Enlarge area

Focus on component

Highlight all components

Save component assembly as PDF

Print the current view

Changing the display

To better determine the required part, the customer can change the view of the drawing using the tools on the top right.By clicking on the PDF symbol, you can save the whole assembly as a PDF.

VEHICLE CATALOGUE

Select component assembly

KRONE has developed a system by which the customer can specify the spare parts just by clicking on the function or the picture.

The desired component assembly opens by clicking on the term.

Determining the spare part

In the right-hand window, the customer is shown a technical drawing with components corresponding to the requested spare part. By clicking on the shopping cart symbol, the component

is placed into the shopping cart.

Display tools

Search tool

By clicking on the magnifying glass, you can search for an item by entering the material number or name. The customer

can choose if he/she wants to search "in the Cur-rent catalogue" (e.g. Profi Liner), or "in the current assembly" (e.g. attachments) or "from the current assembly".

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Colour selection – Quick entry

With coloured parts, a pop-up is displayed after they are entered in the quick entry with a prompt to choose the colour of the product. The correspond-ing selection corresponds to selection of colours on the product page as described above.

Colour selection – Quick entry via upload

If coloured parts are included in the uploaded list, a colour selection is offered for exactly this item. After selecting the appropriate colours, all items are trans-ferred into the shopping cart.

SHOPPING CART

Shopping cart

By clicking on the symbol on the top right of the screen, the customer is shown the shopping cart. Here, along with a list of the contents of the shopping cart, the customer is shown his/her payment methodsstored at KRONE, can add further items to his/her shopping cart by:

Quick entryor Quick entry via upload.

Quick entry via upload

Using Quick entry via upload, the customer can add a long list of items to the shopping cart, which can be transferred to the shopping cart with just one click.

However, to enable the upload, a strict format for the import must be observed.

The customer can click on the question mark to get a template file to use. The customer can save a lot of time by using the Quick entry function for uploading a CSV file. Simply enter all the desired item numbers under each other in the table. The desired quantity is entered after-wards separated with a comma.Each item should be listed according to the follow-ing scheme: "Item number, quantity".

Example: If the customer wants to order 3 support legs, item number: 535817254, for a central-axle, swap trailer chassis then he/she should enter: 535817254,3 in the CSV file. If the customer just wants to order one support leg, enter 535817254,1.

Quick entry

In quick entry, the customer can add individual products to his/her shopping cart, if he/she knows the item number.

As well as the items that are found in the shop categories and have shop product pages, the shop also includes a large number of additional, so-called "hidden materials". These items are normally vehicle-specific parts.

For this, the customer enters the corresponding item number, determines the number of items to be added to the shopping cart, and clicks on the "+ to the shopping cart" button.

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Order – Order data

Under "Your order data", the customer can call up his/her order data and make settings.

In the "Delivery address" section, the customer has a choice:

To use the address of the customer,

To select a saved address,

Or, by pressing the field "Enter a new address", to enter a new address that should be saved for future use.

In addition, an already existing address can be edited using "Edit".

In the "Order reference" section, the customer can:

Enter his/her own order reference number. This will be listed on the order receipt and confirma-tion of the order.

Enter a fleet number or equipment number to note any assignment to a particular vehicle.

ORDER PROCESS

Order – Shopping cart

To complete the purchase, the customer clicks on the shopping cart symbol. After checking the contents of his/her shopping cart, such as the item numbers, descriptions, quantity, and, if necessary, the selected colour, the customer can see further details and make settings by clicking on "Your order data".

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ORDER PROCESS

Order – Shipping mode

In the "Shipping mode" section, the customer can choose between standard shipping and express shipping. It must be noted that express shipping comes with an additional cost.

In the "Shipping options" section, the customer can choose between "Complete shipment" and "Allow partial shipments". In the first case, the items are only sent when all the items are ready for shipment. This is generally the most cost-effective option. With "Allow partial shipments", items are sent as soon as they are ready for shipment, but this may incur additional freight costs.

Order – Order confirmation

The customer clicks on the "Confirm order" button for the next step. Here, all the selected order options are summarised once again. If the customer agrees with all the settings, he/she can click on "Order with obligation to pay" after agreeing to the general

terms and conditions of business. After clicking on the appropriate button, the customer receives a confirmation of his/her order at the email address associated with the account.

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