Kri

stin

a H

öök

SU

/KTH

SIC

S

Mobile Services Now And In The Future

Kristina HöökSICS (Swedish Institute of Computer Science)

Professor Human-Machine Interaction at DSV

Stockholm University/KTH

Kri

stin

a H

öök

SU

/KTH

SIC

SHow do we support the future mobile life?> What?

– Services– Methods – Technology– Business models

> Who?– Industry– Society– Researchers

> The timing is right!

Kri

stin

a H

öök

SU

/KTH

SIC

SMobile Life Competence Centre 2007 – 2016 > A centre at Stockholm University> Partners:

– Ericsson Research – TeliaSonera – Sony Ericsson – Microsoft Research– SME

> ~ 25 researchers, 21+ MSEK year

• Stockholm City

Municipality• FOI• STING • SICS-group• Kista Science City

Kri

stin

a H

öök

SU

/KTH

SIC

SBuilds upon existing collaborationsMobile Life 2001 – 2007

iPerG 2005 – 2008

4 senior researchers and their groups:– Kristina Höök, Professor

– Lars Erik Holmquist, Associate Professor

– Oskar Juhlin, Associate Professor

– Annika Waern, PhD

Industrial collaboration– Ericsson, TeliaSonera, SonyEricsson, Microsoft Research, etc.

Kri

stin

a H

öök

SU

/KTH

SIC

S

> baby interfaces: small screen, small buttons

> context of use: not in the office, noisy environments, out in the "wild"

> realistic usage situations: laboratory testing becomes meaningless, small bursts of usage throughout the day require new methods

Challenges

Kri

stin

a H

öök

SU

/KTH

SIC

SMobile Services?

> All services should be mobile – accessible everywhere

> But some services explore particular properties of the mobile setting:– Context– Specifically position– Ad-hoc connections between devices– Merging the physical and the digital– Limitations imposed by size and situation

Kri

stin

a H

öök

SU

/KTH

SIC

SIn the real world: GeoNotes

Per Persson, Petra Sundström and Fredrik Espinoza

Kri

stin

a H

öök

SU

/KTH

SIC

S78 users, 1 month, 283 notes, 84 placelabels, 28 access points

Kri

stin

a H

öök

SU

/KTH

SIC

SPlacelabels

Kri

stin

a H

öök

SU

/KTH

SIC

SHocman: ad-hoc transfer during quick encounters

Mattias Esbjörnsson, Oskar Juhlin and Mattias Östergren

Kri

stin

a H

öök

SU

/KTH

SIC

SMobiTip: Social Positioning of Tips

Martin Svensson, Kristina Höök, Rickard Cöster and Åsa Rudström

Kri

stin

a H

öök

SU

/KTH

SIC

SBack-seat gaming

Liselott Brunnberg, Oskar Juhlin, Mattias Östergren

Kri

stin

a H

öök

SU

/KTH

SIC

SPervasive games

Kri

stin

a H

öök

SU

/KTH

SIC

SMobile Services?

> All services should be mobile – accessible everywhere

> But some services explore particular properties of the mobile setting:– Context– Specifically position– Ad-hoc connections between devices– Merging the physical and the digital– Limitations imposed by size and situation

Kri

stin

a H

öök

SU

/KTH

SIC

STotal recall

Lars Erik Holmquist, Johan Sanneblad and Lalya Gaye

Kri

stin

a H

öök

SU

/KTH

SIC

SUbiquitous graphics

Johan Sanneblad and Lars Erik Holmquist

Kri

stin

a H

öök

SU

/KTH

SIC

SLomograph-inspired context-aware camera

> Hue, saturation & value (e.g. affected by temperature, pollution and sound)

> The effects of the sensor input can be seen in real-time

Maria Håkansson, Sara Ljungblad and Lars Erik Holmquist

Kri

stin

a H

öök

SU

/KTH

SIC

SOpenTrek: OS for shared games

Johan Sanneblad and Lars Erik Holmquist

Kri

stin

a H

öök

SU

/KTH

SIC

SeMoto: bodily interaction to express emotions

Petra Sundström, Anna Ståhl, Kristina Höök

Kri

stin

a H

öök

SU

/KTH

SIC

SAffective Diary (with Microsoft)

Anna Ståhl, Kristina Höök, Martin Svensson, Marco Combetto

Kri

stin

a H

öök

SU

/KTH

SIC

S“It was right about there I started to think like this: ohhh, how I am going to make this work, this thing here with buying a present and da, da, da. So right here, there is so MUCH that is represented here: Oh, I am not going to make it this weekend, and not then nor then nor then. And then I just thought: it will sort itself. I’ll just grab something at Kista Galleria.”

Kri

stin

a H

öök

SU

/KTH

SIC

SMaking sense of Bluetooth

Kri

stin

a H

öök

SU

/KTH

SIC

S

> baby interfaces: small screen, small buttons

> context of use: not in the office, noisy environments, out in the "wild"

> realistic usage situations: laboratory testing becomes meaningless, small bursts of usage throughout the day require new methods

Challenges

Kri

stin

a H

öök

SU

/KTH

SIC

SThink outside the box

> Make the world the screen> Connect place and information> Connect devices to create big screen

> Extend screen by using devices that interact with position

> Use other modalities: sound, gestures, music

Kri

stin

a H

öök

SU

/KTH

SIC

SAndrew Herbert, Microsoft Research

Bildskärm på skrivbord är den sjätte föråldrade idén. Framtidens bildskärmar är av plast, och de är sammanbyggda med väggar och vardagsföremål. Mus och tangentbord ersätts med tal, gester eller beröring.

Tal på SICS 20-årsjubileum om 7 föråldrade data-tekniker

Finns i Fo&Framsteg

Kri

stin

a H

öök

SU

/KTH

SIC

SDifferent devices for different people?

For example, elderly users:> Positive!> Twice as long!> Almost double n:o of clicks> Small icons difficult> Differences correlate with age, (working) memory ability, experience of mobiles & Internet

(Sony Ericsson T68i, WAP-services) Marie Sjölinder

Kri

stin

a H

öök

SU

/KTH

SIC

S

> baby interfaces: small screen, small buttons

> context of use: not in the office, noisy environments, out in the "wild"

> realistic usage situations: laboratory testing becomes meaningless, small bursts of usage throughout the day require new methods

Challenges

Kri

stin

a H

öök

SU

/KTH

SIC

SMethods

Fantastic product!

Design

Interpretation Designstudy

In the Wild!

Brainstorming

Persona

Bodystorming

Early testing:staged lived experiences

Wizard of Oz

Cultural probes

Technical probes

Tiny fingers

Experience clip (self-evaluation)

Ethnography

Kri

stin

a H

öök

SU

/KTH

SIC

SPersona (Cooper 1999)

Sandra is a confident 29 year old woman who likes to spend

time with her friends and family. She works as a trainee at a city

planning office in Stockholm. Sandra does not care about how things work technically, but she

likes new cool technological features and she is very happy with her new mobile phone that

has a camera and MMS functionality.

Persona and anti-persona

Petra Sundström, Anna Ståhl, Kristina Höök

Kri

stin

a H

öök

SU

/KTH

SIC

SCultural probe (Gaver et al. 1999)

Kri

stin

a H

öök

SU

/KTH

SIC

SBodystorming (Oulasvirta et al 2003)

Kri

stin

a H

öök

SU

/KTH

SIC

STiny fingers (Rettig, 1994)

All in ONE DAY!

Åsa Rudström, Martin Svensson, Kristina Höök, Rickard Cöster

Kri

stin

a H

öök

SU

/KTH

SIC

SExperience clip (self evaluation (Isomursu, 2004)

Minna Isomursu

Kri

stin

a H

öök

SU

/KTH

SIC

SCultural probe for evaluation

Petra Sundström, Anna Ståhl, Kristina Höök

To subjects

To partner

Kri

stin

a H

öök

SU

/KTH

SIC

SMethods

Fantastic product!

Design

Interpretation Designstudy

In the Wild!

Brainstorming

Persona

Bodystorming

Early testing:staged lived experiences

Wizard of Oz

Cultural probes

Technical probes

Tiny fingers

Experience clip (self-evaluation)

Ethnography

Kri

stin

a H

öök

SU

/KTH

SIC

SCosts

> Persona: find a basis for the persona-character, write it up – two days?

> Ethnography (quick and dirty): 2 (1?) weeks

> Cultural probe: two days to put together, then users do it all

> Bodystorming: one day> Wizard of Oz: two weeks> Experience clip: depends on application> Cultural probe as evaluation: for the evaluator, 3 – 4 days, for the subjects 2 – 3 weeks

Kri

stin

a H

öök

SU

/KTH

SIC

SCollaboration?

> Planning a competence centre, 2007-2016, funded by VINNOVA

> Ericsson, Sony Ericsson, TeliaSonera, Microsoft Research, Stockholm City Municipality, FOI, STING, Kista Science city, and others

> Will build and explore a micro-economy (testbed) with new business models, innovative mobile services, new operator role, with real users

mobile music

pervasivegames

second skin

truly mobile

embodied

user-centred

mobile eco-systems

Kri

stin

a H

öök

SU

/KTH

SIC

SCreating the future mobile life> Invent & explore mobile services

– IT for the whole life– Major consumer market– Important research area

> Industry and researcher working together to influence the development substantially

> A unique research angle: user- and usage-centred, situated & embodied, truly mobile

Kri

stin

a H

öök

SU

/KTH

SIC

SResearch foundations

Truly mobileA web of buildings, roads, people, nature, intermixed with invisible wireless infrastructure and social practices

Usage- and user-centredEthnographic observation, participatory design and experimental studies

Situated and embodiedStudy and understand everyday practices – social practices and physical, bodily interaction with various tools

Kri

stin

a H

öök

SU

/KTH

SIC

SMobile Service Ecosystem: theme projects> Experiments with an abundant mobile marketplace

> Generalised interaction models> Mobile Life and its social properties

> Methods for user-centred design

Kri

stin

a H

öök

SU

/KTH

SIC

SMobile services: domain projectsExamples:> Affective Diary> Backseat Playground> Alternative Reality Game> Mobile Media: Mobile 2.0

Kri

stin

a H

öök

SU

/KTH

SIC

S

Kri

stin

a H

öök

SU

/KTH

SIC

SExamples from ”Mobile Life”

http://www.mobile-life.org