knowledge management online learning resources for nhs staff cilip health libraries group, 2012...
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Knowledge Management Online Learning Resources for NHS Staff
CILIP Health Libraries Group, 2012
Louise Goswami | Head of Library and Knowledge Services, NHS South East Coast
Andrew Lambe | Knowledge Management Lead, NHS Connecting for Health
Promoting a knowledge based NHS
www.ksslibraries.nhs.uk/elearning/km
A Who we are and what we do
B Background
C The KM Framework
D Online learning – bringing KM to life
E Relevance and application
Promoting a knowledge based NHS
www.ksslibraries.nhs.uk/elearning/km
A Who we are and what we do
Library and Knowledge Services Team NHS South East Coast
• Lead the future vision and strategic development of library and knowledge
services in Kent, Surrey and Sussex
• Deliver economies of scale through centralised services
• Uphold standards to minimise fragmentation and inequality of services
• Lead a managed network of collaborative healthcare libraries
NHS Connecting for Health (NHS CFH)
•Set the strategic direction for health informatics for NHS and social care in
England
•As the KM team:
• Enable NHS CFH to learn from experience
• Advise and transfer skills to our NHS partners Promoting a knowledge based NHS
www.ksslibraries.nhs.uk/elearning/km
B Background
•Workshop developed for NHS staff in South East Coast
– Workshop developed into e-learning module using Moodle
•KM Framework developed by Department of Health Informatics
Directorate for use by Informatics staff
•Brought both pieces of work together to expand the range of
modules available and widen the potential audience to all NHS
staff in England
Promoting a knowledge based NHS
www.ksslibraries.nhs.uk/elearning/km
Knowledge Assets
Facilitated Learning
Collaboration
C Knowledge Management Framework
Acknowledgements
Chris Collison, Knowledgeable Ltd | Tom Young and Nick Milton, Knoco Ltd | Vivienne Winterman, Sandra Ward, TFPL Ltd
Promoting a knowledge based NHS
www.ksslibraries.nhs.uk/elearning/km
D Online learning – bringing KM to life
• Moodle
• Available directly
• In elearning repository
(search on ‘knowledge management’)
(Athens username and password required)
http://www.elearningrepository.nhs.uk/
Promoting a knowledge based NHS
www.ksslibraries.nhs.uk/elearning/km
• Getting started
• Tools and techniques
• Technical
• Resources / case studies
D Online learning – bringing KM to life
Promoting a knowledge based NHS
www.ksslibraries.nhs.uk/elearning/km
E Relevance and application
Supports healthcare delivery
•That it is imperative for the NHS to make the best use of
available resources in order to provide high quality, equitable
care for patients*
“we need to be better, and we did
get better but it took us too long I
think, at capturing the learning as
each system goes in; formally
capturing the learning and having
some good way of presenting that
to the next people.
So many times lessons have just
slipped through and they’ve been
repeated and repeated.
We should all have been taken out
and shot the second time that we
put in a system and the printers
didn’t work …. we could have
prevented that.”
Clinical Lead, Knowledge Harvest
Supports business continuity
•Corporate memory
•Knowledge transfer and acquisition
* REPORT OF A NATIONAL REVIEW OF NHS HEALTH LIBRARY SERVICES IN ENGLAND: From knowledge to health in the 21st Century, Peter Hill, March 2008
Promoting a knowledge based NHS
www.ksslibraries.nhs.uk/elearning/km
E Relevance and application
Supports healthcare delivery
•That it is imperative for the NHS to make the best use of
available resources in order to provide high quality, equitable
care for patients*
Supports business continuity
•Corporate memory
•Knowledge transfer and acquisition
Promoting a knowledge based NHS
www.ksslibraries.nhs.uk/elearning/km
* REPORT OF A NATIONAL REVIEW OF NHS HEALTH LIBRARY SERVICES IN ENGLAND: From knowledge to health in the 21st Century, Peter Hill, March 2008
E Relevance and application
Supports healthcare delivery
•That it is imperative for the NHS to make the best use of
available resources in order to provide high quality, equitable
care for patients*
The long term ‘knowledge’ challenge
•To support the NHS to achieve service transformation
Supports business continuity
•Corporate memory
•Knowledge transfer and acquisition
Promoting a knowledge based NHS
www.ksslibraries.nhs.uk/elearning/km
* REPORT OF A NATIONAL REVIEW OF NHS HEALTH LIBRARY SERVICES IN ENGLAND: From knowledge to health in the 21st Century, Peter Hill, March 2008
Thank you
Louise Goswami | Head of Library and Knowledge Services, NHS South East Coast | [email protected]
Andrew Lambe | Knowledge Management Lead, NHS Connecting for Health | [email protected]
[email protected] a knowledge based NHS
www.ksslibraries.nhs.uk/elearning/km