knowledge management and virtual learning learning machines support learning individuals prof. dr....
TRANSCRIPT
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Knowledge Management andVirtual Learning
Learning machines support learning individuals
Prof. dr. Walter R. J. BaetsDirector Graduate Programs Euromed Marseille – Ecole de Management
Professor Information, Innovation and KnowledgeUniversiteit Nyenrode, The Netherlands Business School
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NOTION
The Nyenrode Institute for KnowledgeManagement and Virtual Education
AchmeaMicrosoft
Atos/OriginPhilips
Sara Lee/DE
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Wanderer, your footprints arethe path, and nothing more;Wanderer, there is no path,it is created as you walk.By walking,you make the path before you,and when you look behindyou see the path which after youwill not be trod again.Wanderer, there is no path,but the ripples on the waters.
Antonio Machado,Chant XXIX Proverbios y cantares,
Campos de Castilla, 1917
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A very great musician came and stayed in our house,He made one big mistake …He was determined to teach me musicand consequently, no learning took place.Nevertheless, I did casually pick up from hima certain amount of stolen knowledge.
Rabindranath Tagore
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You don’t know what you don’t know
The problem
You only know what you don’t know when you need it
… then, all classical learning comes too late
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Just-in-time
Hence
Just-enough
Learning-by-doingLearning-while-doing
Learning from past (corporate) experiences
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It has to do with the pedagogical metaphor
By the way
Empty Ship’s metaphorversus
Traveler's metaphor
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Just like the optimal process does not exist
The optimal learning solution does not exist either
Strive for a 60 % solution
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The advantage of e-learning technologies
Communicative tools on a wider (flexible) scale
Search engines
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Origin of Taylor’s thinking in Management
The computer: attempt to automate human thinking
Manipulating symbols Modelling the brain
Represent the world Simulate interaction of neurones
Intelligence = problem solving Intelligence = learning
0-1 Logic and mathematics Approximations, statistics
Rationalist, reductionist Idealised, holistic
Became the way of building computers Became the way of looking at minds
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Some principles that apply to knowledge
1. Complex Adaptive Systems: unpredictability2. Irreversibility of time principle (Prigogine)3. Behavior far away from equilibrium (Prigogine)4. Autopoiese (Varela)5. Embodied mind (Varela)6. Enacted cognition (Varela)7. Artificial life (Langton)8. Emergent behavior (agents; Holland)9. Law of increasing returns (Arthur)
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ENVIRONMENT
Single-loop learning
ENVIRONMENT
Single-loop learning
Environmentalresponse
Individual action
INDIVIDUAL MENTAL MODEL &
FRAMEWORKS
INDIVIDUAL MENTAL MODEL &
FRAMEWORKS
ORGANIZATIONALROUTINES &
SHARED MENTALMODELS
ORGANIZATIONALROUTINES &
SHARED MENTALMODELS
Individual double-loop learning
Organizational double-loop learning
Organizational action
OADI-cycle/Individual learning
ASSESS
DESIGN
IMPLEMENT
OBSERVE
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.The Hybrid Business School
EXPERIENCES
INDIVIDUAL MENTALMODEL &
TACIT KNOWLEDGE
SHARING AND COMMUNICATION
SHARED MENTAL MODEL &
KNOWLEDGEREPOSITORY
ContextualInter-Action
Contextualization
CONTEXTUAL KNOWLEDGE
Real life Databases Procedures Simulators Executive seminars Concepts Theory
Inter-Action
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IT for the Hybrid Business School
CASE BASEDREASONING
SYSTEM
Structuring
Advising
ARTIFICIAL NEURALNETWORKS &OTHER A.I.
TECHNIQUES
Sharing and Communicating the
Emergent
COMMUNICATIONPLATFORM /
NEURAL NETWORKS
Consultatio
n
Rules
Learning MaterialExpertise
DATA BASES LEARNING
ENVIRONMENT SIMULATORS EXPERT
SYSTEMS COMPUTER
BASED TEACHING
VIDEO-CONFERENCING
IT for the Corporate Knowledge Approach
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Some interesting technologies
Artificial Neural NetworksGenetic AlgorithmsGenetic ProgrammingFuzzy LogicArtificial life/Agent simulationsNegotiating AgentsSemantic Search EnginesCase Based ReasoningLanguage technologiesMachine learning technologiesConversational technologies
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Your knowledge infrastructure
Learning platform
Provide an ICTinfrastructurethat allows full
access and sharing facilities
Content
What knowledgeto share:•explicit•implicit•learned
Ownership (search/learn principles)Remains with those that use it
Those that want to learn decide what to learnJust-in-time, just-enough
Culture
Turn XYZinto a learning
culture (viaprojects)
Rewarding
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Learning platform and search/learn principles
The knowledge net
Explicit knowledge (database)
Searc
h e
ngin
e
Implicit knowledge (case base)Case based reasoning systemCases stored in an adapted wayA methodology for case analysis and storageCorporate knowledge repository Notion
Learned knowledge (case base)Explicit knowledge that is enhanced via experienceUsing the same methodology for implicit knowledgeInterviews with key knowledge owners
Open learning platformCollaborative tools
Dedicated search enginesAccessibility for all
Open to connect ‘any’application
Solution for e-learning
The userwith its learning
agenda
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Some (Best) Practices
XeroxHeineken
Atos OriginSara Lee/DE
McKinseyDutch Police Knowledge Network
General practitioners and hospital knowledge
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INTERNETINTRANET
PCCD ROM
BOOKS
WWW site + other knowledge applications
A TYPICAL MANAGEMENT DIPLOMA COURSE 3O % SELF-STUDY (learning-by-doing) 2O % WORKSHOPS 50 % PROJECT WORK
SKIL
LS/
ACTIV
ITIE
S
CASES
CONCEPTS
LEARNING/DATABASE SOFTWARE
EXECUTIVECOURSES
HYPERTEXTDATABASE
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MBI&I
Executive Programs
Design of corporate virtual
universitiesModules
of the MBI&I
Workshops oninnovation
Action research programs
E-learning supportfor classroom
activities
E-learningsolutions
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Over a period of 18 months
700 hours 900 hours 300 hours
Developing anintrapreneurial project (1)
Developing anintrapreneurial project (2)
E-ntrepreneurships project
9 courses based onvirtual (tutor
supported) individualand group study
6on-campus
weeksof
workshops
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The Hybrid Business School
Building Blocks
Ownershiplearn/search
Learning Agenda(Pers. Development)
cult
ure
plat
form
IC
T
cont
ent
Explicit knowledge
Implicit knowledge
Sear
ch
engi
ne
learner+
learningagenda
Knowledge platform
case
sSki
llsActi
vitie
s
Concepts
Pra
ctic
es
Hyp
er
linke
d
Hyp
er
linke
d
Methodology Actions Outcomes(company-specific)
Brainstorm
4 Brainstorms
Project team• Notion• MD/HRM• Line mgt• IT• Marketing/R&D
IT/Application plan
White Paper(Board approval)E-learning view
4 Action plans(Board approval)
Infrastructure(Plan)
Architecture
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Knowledge Management andVirtual Learning
Learning machines support learning individuals
Prof. dr. Walter R. J. BaetsPhilips Chair in Information and Communication Technology
Universiteit Nyenrode, The Netherlands Business School