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Think digitalInnovations for connected & smart industries

Jan Sonck3 October 2019

ProximusDigital service provider

Communication service providerProximus / Scarlet / Tango

Integrator ecosystemTelindus / affiliates

Carrier digital enablerBICS / Telesign

Constant price pressureand changing regulation

Competition from global hypergiantsand local digital agencies

Business transformationrequires a digital shift

Huge technology investmentsin fiber, mobile and digital

… in a fast changing context

#shifttodigitalWe have to adapt ourselves

In this increasingly changing

and digital world we have to

reinvent ourselves and become

another type of company

#shifttodigitalOur enterprise ambition

Be the trusted partner

in the digital transformation

of our customers

“Just because digital technology makes connecting possible doesn’t mean you’re actually reaching people.”

Maureen Dowd

Why digital

Digital dilemmas, the revolution has barely begun

Digital technologies can lead toboth buyer intimacy and sellerintermediation.

Traditional supply chains are beingchallenged by collaborative ecosystemsand marketplaces.

Data platforms become the foundationof most business models, so you shouldjoint ecosystems through APIs.

ICT transformation is not an option,but a evolution, real innovationcomes from disruptive technologies.

Robotic process automation becomesa compelling alternative, but will also lead to massive skill obsolesce.

Significant opportunities will be missedif we fail to correctly implement dataprivacy and regulation constraints.

Digital and social trends trigger change in all sectors

Everything that can be digitalwill be digital

A sharing economy replacesthe strive for possession

We are making the shiftto subscription based services

Product life cycles get shorterthe opportunity window smaller

Trust and reputation becomea new kind of currency

Hyper personalization entersall product categories.

Processes become data-centricand manual work is automated

In all sectors, new niche playerscomplement hyper-scalers

Together social changes and new technologiescreate a perfect storm for disruption

Crowdsourcing

Internet of everything

Drones and robotics

Circular economy

Artificial intelligence

Online gaming and e-sportsSharing economy

Smart cities and industries

Blockchain

Freelancing

3D printing

Public cloud services

Peer-to-peer everything

Social networks

Disruption is fueling exponential growth

“We tend to overestimate the effect of technologyin the short run and underestimate the effectin the long run.”

Roy Amara

Digital disruption in action

Become digital

Apply new technologies to digitize information and assets, to improve individual applications and processes

Disrupt digital

Become data-driven by design, incorporate digital technology to sign up to new ecosystems and engage differently with customers

Transform digital

Digitize entire business domains to lever better customer experience, employee engagement and efficient operations

Become digital

SensingFiber / 4G &5 G mobile / Internet of Things

SharingPrivate & public clouds

CrunchingArtificial intelligence

ConnectingOpen API platforms

InteractingMobile apps / chatbots / voice assistant

TrustingSecurity / privacy / blockchain

ThinkingBeyond tomorrow …

AugmentingMixed reality / drones

Become digital … in action

Internet of ThingsProximus optimizes stock with sensor equipped cable bobbins and SAP integration

Public & private cloudCodit is a Microsoft Azureintegrator who connectsall back-end services

Open API platformsNational Lottery uses APIs to quickly test and deploy new games rapidly

Security & PrivacyBelgian Mobile ID Launched itsme®as a secure mobile authentication and digital identity solution

Chatbots & voice assistantsA bank uses our chatbotcapabilities to facilitate online client interaction

5G networksIndustries with a need for high speed and low latency networks will get the first deployemntsArtificial intelligence

Proximus developed AI use casesto reduce cost and increase revenues on the website and in call centres Blockchain

Telindus makes use of InfraChainto enable community drivengovernance in Luxemburg

Transform digital

Superior experiences requireobsession for the customer

Excellent operations becomedata-driven by design

Transformation of productsis fuelled by customer feedback

Agile collaboration is requiredto deal with changing markets

Transform digital … in action

Transport & logisticsTWH a specialist in forklift spare partsand equipment, optimizes downtimewith real-time monitoring andpredictive maintenance

Fleet management Insurers use ConnectMyCardeveloped by Touring & Proximusto coach youngers using analytics and a mobile app

Energy & utilitiesAntragaz, a gas distributer, improvescustomer experience with a newbusiness model, by using live monitoringand usage based billing

Customer experienceSpencer is a mobile worker assistant offering a unified interface for corporates, to make employee’s workdays more efficient

Disrupt digital

Build customer relationshipsvia different digital channels

Follow the data traveling inand outside the organization

Adopt a culture of digital firstinnovation

Connect to emerging ecosystemsacross sector boundaries

Disrupt digital … in action

Smart buildingAXA deployed a floor occupancy solutionwith IoT sensors and Analytics helps to reduce the required space up to 6 desks per 10 people, buildings are managed in real-time and at much lower cost

Smart citiesLouvain La Neuve co-creates new city services with commercial partners and citizens, and tests viability of noise detection, energy monitoring and location insights for a sustainable city

Smart energyFluvius, the energy network company, drastically reduce data collection by connecting 1,2 mio energy meters with IoT and advanced Analytics, resulting in operational efficiency and new services

Smart venuesBrussels Expo is gaining location insights on event activities in exposition zones, improves visitor experience, transforms stakeholder satisfaction and service levels, and as such builds a ‘venue digital twin’

New value will also be created across industries

Digitization causes a radical reorderingof industry borders as we know them

Global retailers are leading, closer to homebanks innovate beyond traditional business

Banks start to integrate third party serviceswhile Proximus facilitates Netflix content

New ecosystems are already emerging in mobility, travel, retail and banking

“Software is eating the world.” Marc Andreessen

Digital truth

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Think digital

Thank you