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April 15, 2023Focus Group

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Agenda

09:00 Kick-off 09:05 Short video 09:15 Introductions 09:25 Brief introduction of Kimble 09:35 Rules to make focus group run smoothly 09:40 Discussion on Issues for Professional Service companies 10:30 Discussion on core KPI’s used to measure your business 11:00 Coffee & Tea break 11:15 Some more detail on the vision for Kimble 12:00 Feedback on our vision – what is wrong or needs more emphasis? 12:15 Next steps 12:30 Lunch 14:30 Finish

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A Short Video

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Introductions

Who you are? Your company? Your role?

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Focus Group Rules

Mobile phones off Spellings don’t kount Value an open discussion – ideally with equality of contribution Value ideas / responses (can be brutal – do not try and appease us) Use constructive challenges What we currently do does not guide what we can do. No sacred cows Avoid jargon (where possible!) The only silly question is the one that you didn’t ask Conclude the session on time

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Brief Introduction of Kimble

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Our Guiding Principles

Make Kimble the single Go-To system for PS companies– Spanning front-office through to back-office – Facilitating company collaboration

Design an embedded system to support End-to-End Business Processes for PS companies

Create a process centric application that is event/task driven Make Kimble a 100% fit to your PS business:

– Integrate with supplementary 3rd party products where appropriate to broaden overall solution set

Challenge inefficient processes Provide Management Insight across the Business Be responsive to Customer input

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High Level Scope

Sales Operations

Lead To

Order

Project / ServiceDelivery

ScopeTo Delivery

Delivery to cash

Business Optimisation

Customer Relationship Management

Professional Services

Automation

Project Portfolio

Management

Bespoke Integration

and Reporting

Current Solution Landscape Kimble Fully Integrated Solution

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Kimble Product – High Level Scope

A cloud based Software as a Service solution

Solution will provide holistic support for best practice processes and measure business performance/maturity.

Diagnostics and business optimiser tool to facilitate business improvement to:– Increase net margins– Maximise visibility– De-risk ongoing business

Designed to capitalise on latest trends of home and business computing (e.g. Facebook) to drive adoption and increase collaboration

Solution delivered through multiple devices (e.g. ipad, iphone, PC) across the Internet.

Integration with leading CRM, HR and Finance products

Functionality built on robust platform (Force.com)

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Discussion on Issues for Professional Service companies

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Coffee / Tea Break

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Discussion on Core KPI’s Used to Measure Your Business

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More detail on the Vision for Kimble

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Process Scope &Control Processes

Control processes span the different stages of sales and delivery, e.g. defining and managing scope, establishing and maintaining a RAID log.

Lead to Order Order to Delivery Delivery to Cash

Define & Manage Scope

Manage Risks & Issues

Scoping of engagement

resource estimate of scope

Price and cost determined

Delivery Plan and deliverables

defined

Establish baseline

Manage Change Controls

Change Control approval

Re-baseline Plans

Commercial Management

Proposition to Lead

Resource Management

Business Planning & Management

Embedded System to Support End-to-End Business Process

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Process-Centric Application

Design and build as a process centric application:– leads user through process,– ensures appropriate

information collected, – enforces checkpoints

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100% Fit to Your Business

Meet sophisticated and diverse requirements of customer, through design and configuration

Avoid customers having to implement costly customisations or workarounds

Integrate with third-party solutions where appropriate

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Challenge Inefficient Processes

Reduce manual intervention:– Invoice generation for all

revenue models Avoid re-keying:

– Share data across operations and delivery

Use information intelligently:– e.g. predicting time capture

Separate responsibilities:– e.g. time spent != time billed

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Make Kimble the Single Go-To system

Drive cross-collaboration through Chatter Accessible through mobile Provide value to all users:

– e.g. Employee assignments

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Demo

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Provide Management Insight across the Business

Provide snapshot view, historic and future trends

Understand the breakdown and levers which impact headline KPIs:– Measure performance at the right level

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Be Responsive to Customer Input

Kimble has chosen to build their solution on the Force.com platform for the following reasons:

Time to Market - The platform enables rapid development of domain specific functionality.

Feature Rich Platform – Force.com provides generic functionality which can be incorporated into the Kimble product with minimal development effort (e.g. workflow, chatter). The platform features are continually being updated by Salesforce, which can also be incorporated into the Kimble offering.

Customer Acceptance – As many large multi-national companies are already using the platform (through Salesforce), any customer objections, to security, availability and performance can be easily addressed.

Cost Effective – Force.com provides a cost-effective infrastructure, with built-in resilience and scalability. Many of the platform features would require 100’s of man days of effort to replicate.

Strategic to salesforce.com – Force.com is a strategic play by Salesforce, and the number of companies developing on the platform is growing significantly, with BMC being a recent large software vendor who has moved to the platform. This is creating an eco-system and community that can become a channel to market.

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Feedback on our Vision

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Feedback on our vision for Kimble

What is wrong? What is missing? If Kimble was available today – would

you take into your company – how? How should we maintain input into the

product from the industry? How would you calculate an ROI for a

solution like this?– Invoice accuracy – Reduced Invoice to Cash– Admin reduction– Revenue leakage– Increased utilisation– Knowledge sharing

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Next Steps & Lunch