Keys Hill Park

Personalisation

What is Keys Hill Park?

• Created in 2008• Transitional service for adults with LD and MH• In Wroxham – on edge of community• Set in 3 acres• 11 properties, 36 beds

How do you create personalisation

• ‘Cornerstone’ mentality • What does a personalised service look like?• ‘Lift the Lid’ analogy– Houses and rooms, teams, activities, food,

finances and budgets, medication

Learnings?

• Is a ‘mindset’• Make it a cultural imperative• Takes a while to embed thinking• Is a journey, not an overnight ‘fix’ – so…

Personalisation

• Challenge thinking around traditional care plans – used to manage clients

• Create a Personal Plan – created to help clients achieve their own dreams and objectives in life

Personal Plan

• Co-develop the personal plan with the resident, and others

• Start with GOALS and ASPIRATIONS• Respect their goals and aspirations • Work out which skills they need to gain and

link these to their goals and aspirations• Make skills gains SMART

Outcomes

• Creates greater FOCUS – everything ties back to Goals and Aspirations which are unique & personal to the service user – like a fingerprint

• Creates greater DIRECTION – we know where we’re heading with the service user

• Much more POSITIVE approach – always looking forward & emphasis on gains.

• Creates continual IMPROVEMENT, however small. How do you eat an elephant…?

Challenges

• Change - old habits die hard• It’s complex, sometimes more costly, and

sometimes harder work• Had to look at staffing • Slow down to speed up