keynote –“ think big –act bigger”competitor forces shaping the marketplace – “other”...
TRANSCRIPT
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Keynote – “ Think Big – Act Bigger”
Jeffrey Hayzlett
Primetime TV & Radio Host, Keynote
Speaker, Best-Selling Author and Global
Business Celebrity
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Running the Gauntlet
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B2Me – Retail Back End – Last Mile
John Callan
Ursa Major Associaties
The PostalVision 2020
Initiative
Idriss Al Rifai
Fetchr
Patrick Armstrong
Snaile
Gregory Mackin
ParcelHome
Dan Treiman
Doorman
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Introducing Doorman Package Delivery for E-Commerce www.doorman.co
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are worse than parking tickets.”
“Missed Deliveries
PROBLEM SOLUTION EXPANSION ANALYSISThe Problem
- Doorman Customer
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Shop online & Ship
to New Doorman
Address
Orders are stored In
secure Doorman
Depots
DELIVERY
Orders arrive when
you’re actually
home!
Schedule convenient
deliveries 6pm –
Midnight
SHIP TO US WAREHOUSE SCHEDULE
Amazon
Apple
Overstock
Zappos
PROBLEM SOLUTION EXPANSION ANALYSISIntroducing Doorman
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Doorman APIfor Retailer Integrations
iOS + Android + Web Appsfor Our Customers
Operations Appsfor Warehouse & Drivers
PROBLEM SOLUTION EXPANSION ANALYSISOur Solution
Our Technology 7
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Consumer Shopping Increase
With Doorman Delivery
Before Doorman 4.6
After Doorman 7.0
52%
Average Number of Packages Ordered / Month
PROBLEM SOLUTION EXPANSION ANALYSISUnlocking Consumer Behavior
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“Life changing app.”
PRURA CRUM ORADLorem ipsum dolor sit amet, consetetur sadipscing elitr, sed diam nonumy eirmod dro tempor invidunt ut labore et dolore magna aliquyam erat, sed diam voluptua. At vero eos et accusam et justo duo dolores et ea rebum. Stet clita kasd gubergren, no sea takimata sanctusm. Lorem ipsum dolor sit amet. Lorem ipsum dolor sit amet, consetetur sadipscing elitr. Aton accusava aliquyam diam fresun coras.
“This service is a dream.”
— Jeff via the App Store
— Michelle M.
via Twitter
“Awesome
customer service!”
— Priscilla via
the App Store
PROBLEM SOLUTION EXPANSION ANALYSISTalk About It
Customer Delight 9
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PARCELHOME
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ParcelHome automates the handover
of goods at home with a connecting box
www.parcelhome.com
PARCELHOME: THE FIRST MULTI-CARRIER PARCEL DELIVERY BOX
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THE PRODUCT AND SERVICE
• Receive & return packages• Consumer financed• No cables, solar powered
• Open box with smartphone• Open box with smartphone• Safe & secure control
www.parcelhome.com 13
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SECURE• Authorization based deliveries• Full server and box tracking of
interactions• Weighing scale
COST EFFECTIVE• On-site: Minimal installation costs• 1 electronic card for access control• No/minimal equipment to deliver
(no key management)
UNIVERSALLY ACCESSIBLE• Simple authorization management
system• NFC tags, apps or code based
UNIQUE IN SOLVING DELIVERY SOLUTION CONUNDRUM
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PARCELHOME: GREATER PRODUCTIVITY, GREATER VOLUMES
15Note: Core user group includes only effective users of the box, and impact of B2B outliers normalised (June), B2C only (Sept) pilot participants: N=65 (June)/N=60 (Sept)control group: N=72 (June), N=63 (Sept)
0
2
4
6
8
Overall
Pilot
(consum
ers
)
Contr
ol G
roup
6.9
5.7
Hardware
2.42.1
Clothing
1.9
1.3
Food,pharma,beauty
0.50.4
Others
2.11.7
22% 10% 42% 21% 21%% differencePilot vs. Control
Num
ber
of
pack
ages
delivere
d p
er
custo
mer
>20% Volume increases vsreference groups
www.parcelhome.com
• Fewer than 2% of deliveries now cannot be done on 1st attempt
• ~10s deliveries vs average of 40s for door deliveries
>98% of 1st deliveries,Faster deliveries
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Challenges and Opportunities – Cross Border
Elmar Toime
Postea Group
Philip J. Warker
U.S. Department of
Homeland Security
Tom Forbes
MetaPackGiselle Valera
U.S. Postal Service (USPS)
Shoshana Grove
International Bridge
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De minimis level raised from $200 to
$800
H.R.644 - Trade Facilitation and Trade Enforcement Act of
2015
(1) Modernizing international customs is critical for United
States businesses of all sizes, consumers in the United States,
and the economic growth of the United States.
(2) Higher thresholds for the value of articles that may be
entered informally and free of duty provide significant
economic benefits to businesses and consumers in the United
States and the economy of the United States through costs
savings and reductions in trade transaction costs.
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De minimis
(b) SENSE OF CONGRESS.—It is the sense of Congress that
the United States Trade Representative should encourage
other countries, through bilateral, regional, and multilateral
fora, to establish commercially meaningful de minimis
values for express and postal shipments that are exempt
from customs duties and taxes and from certain entry
documentation requirements, as appropriate.
(c) DE MINIMIS VALUE.—Section 321(a)(2)(C) of the Tariff
Act of 1930 (19 U.S.C. 1321(a)(2)(C)) is amended by
striking “$200” and inserting “$800”.
( (d) EFFECTIVE DATE.—The amendment made by
subsection (c) shall apply with respect to articles entered,
or withdrawn from warehouse for consumption, on or after
the 15th day after the date of the enactment of this Act.
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Implementation
• Implementation on March 10 as specified in the law
• ACE system update needed, but low impact and
automated systems ready
• Interim Final Rule (IFR) to be issued as soon as possible
• CBP expects the number of de minimis value exemption
from entry filings to increase
• As of March 10, 2016, shipments valued at $800 or less
eligible for release under the same processes and with the
same restrictions as currently apply
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E-commerce Strategy
DHS developing a holistic strategy to address the security and
facilitation of electronic commerce - digital marketplace holds
extraordinary potential for higher volumes – but with that
potential there is also risk.
Opportunity to partner further with the private and postal
sectors, and embrace how collaboration can build a security
apparatus that facilitates legitimate shipments. ACAS was a
new model for how we develop programs and regulations in
partnership. E-commerce will be done the same way – but
now the process is more mature, based on the lessons we
both learned during the air cargo effort.
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E-commerce Strategy: Focus areas
At present, we intend to focus on five broad areas for
improvement:
removing barriers to help electronic commerce grow in a
safe, secure, and efficient fashion;
leveling the playing field to ensure no carriers or operators
have an advantage over others simply by the nature of their
operations or pre-digital era regulatory regimes;
harmonizing data requirements to the extent possible, in
order to reduce advance data impacts;
expanding trusted trader concepts to embrace micro-, small-
, and medium- enterprises; and
ensuring our enforcement in the e-commerce realm is risk-
based and focused.
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Tom ForbesVP, International
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MetaPack connections
25,000 status updates
3,500 carrier services
300 carriers
1 API
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1) Downward Pressure on Pricing: High Shipping Costs Simply Will Not Work in Today’s
Environment
2) Buyers Demand Robust Tracking Most Will Not Order Without It Via What Carrier (and When!) Will My Package be
Delivered?
3) Long and/or inconsistent transit times Two Weeks or More no Longer Cuts It)
CHALLENGES IN TRANSBORDER E-COMMERCE
Copyright 2015, International Bridge, Inc. • myib.com
Top Six Challenges and Opportunities
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4) Duties/tax/customs issues & delays Surprise-Not All Buyers Want Duty Prepaid
5) International Customers Want to Order with Their Local Credit Card, and in Their Currency and/or Payment Platform
6) Localized Customer Service & Returns Are a Must High Cost of Localization Can be a Barrier to Entry
CHALLENGES IN TRANSBORDER E-COMMERCE
Copyright 2015, International Bridge, Inc. • myib.com
Top Six Challenges and Opportunities
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Break
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American Postal Ecosystem Policy – 2020 Beyond
Jessica Lowrance
Association for
Postal
Commerce (PostCom)
John Kane
Committee on
Homeland
Security and
Governmental Affairs
U.S. Senate
Joe Murphy
Office of Specialized
and Technical Agencies
U.S. State
Department Bureau
of International
Organizational Affairs
Jim Sauber
National
Association of
Letter Carriers (NALC)
Hon. Robert G. Taub
Postal
Regulatory
Commission (PRC)
Tammy Whitcomb
U.S. Postal
Service Office of
Inspector General (OIG)
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First Class Mail
Parcels
Illustrative -Only
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0
20
40
60
80
100
120
2005 2006 2007 2008 2009 2010 2011 2012 2013 2014 2015
The USPS: Total Annual Volume (Billions)
First-Class Mail First-Class Single Piece Package Standard Ad Mail
USPS Financials & Ursa Major Associates LLC
The Gamecontinues to change
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0
5
10
15
20
25
30
35
40
45
2005 2006 2007 2008 2009 2010 2011 2012 2013 2014 2015
The USPS: Annual Revenue (Billions)
First Class Mail First-Class Single Piece Mail Package Standard Ad Mail
USPS Financials & Ursa Major Associates LLC
What is thedriving the change?
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Workshop Review – Where Do We go from here?
John Callan
Ursa Major Associaties
The PostalVision 2020
Initiative
Dr. Andrew Tipping
PwC
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WORKSHOP RESULTS: ALL PARTICIPANTS
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Consumer Forces Shaping the Marketplace
2.8σ :1.9
3.2σ :2.0
3.9σ :1.9
4.1σ :2.2
5.0σ :2.2
5.5σ :2.0
6.0σ :2.1
6.5σ :1.6
8.1σ :2.2
Imp
ort
ance
Sco
re
Force
Consumer Forces Shaping the Future Marketplace(Average Score on Scale of 1-9; 1 being most important)
*Survey results are based on a total of 56 responses. 35
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Consumer Forces Shaping the Marketplace –“Other” Forces
*Survey results are based on a total of 56 responses.
Other Force Average Score Frequency Identified
Cost of delivery 6.3 3
Demand for privacy 9 1
What provider will share of the parcel business 1 1
Fuel costs 9 1
Price of efficiency 3 1
Measures to improve value of hardcopy mail 5 1
Mass marketing of the adult entertainment industry overseas 9 1
Security 9 1
Security and assurance of delivery 4 1
Economic growth 1 1
Consumer pickup rather than shipper push for delivery 9 1
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Competitor Forces Shaping the Marketplace
2.6σ :2.3
3.0σ :2.1
3.6σ :2.0
4.0σ :1.9
4.4σ :2.5
5.8σ :2.3
6.3σ :1.8
6.4σ :1.9
9.0σ :1.9
Imp
ort
ance
Sco
re
Force
Competitor Forces Shaping the Future Marketplace(Average Score on Scale of 1-9; 1 being most important)
*Survey results are based on a total of 53 responses.
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Competitor Forces Shaping the Marketplace –“Other” Forces
*Survey results are based on a total of 53 responses.
Other Force Average Score Frequency Identified
Ease/Robustness of the customer experience (user interface) 1 1
Ability to meet personal needs in advance 8 1
Proprietary technology 1 1
Customer directed delivery 1 1
Cost 9 1
E-Commerce Becoming their own delivery service 9 1
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Technology Forces Shaping the Marketplace
3.3σ :2.0
3.4σ :1.7
4.1σ :1.8
4.1σ :2.2
4.8σ :2.4
5.2σ :2.2
5.4σ :2.0
5.9σ :2.4
8.8σ :1.1
Imp
ort
ance
of
Forc
e
Force
Technology Forces Shaping the Future Marketplace(Average Score on Scale of 1-9; 1 being most important)
*Survey results are based on a total of 49 responses. 39
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Technology Forces Shaping the Marketplace –“Other” Forces
*Survey results are based on a total of 49 responses.
Other Force Average Score Frequency Identified
Artificial Intelligence being ubiquitous 9 1
Mobile payment 9 1
Innovation - new capabilities 1 1
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WORKSHOP TABLE RESULTS
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0 2 4 6 8 10 12
Connected Consumer
Growth of Intermediaries
Mobile Mindset
Consumer control
Customer Centric market
Consumer Force
Number of TablesScored in Top 3
Other:
• Push and pull choices• Cost of delivery• Customer experience simplification• Inventory availability and speed
• Protecting consumer data is critical aspect of customer-centric
• Few respondents thought drone delivery was important
• Many of these consumer influences overlap one another
• It will take time to make 3D printing affordable (where did it go? No longer being discussed)
• Consumer control has privacy challenges – consumer will need to be willing to share data
• US is behind other countries in multi-platform apps, inconsistent experience across platforms
• Amazon is the intermediary (e.g., marketplace) that is influencing consumer demand (e.g., expectations, speed)
• Consumers have very diverse needs, so would expect their influence to be diverse – difficult to score among the choices (e.g., after top 2-3)
Consumer Observations
Consumer Forces Most Influencing the Future Marketplace – Table Results
*Survey results are based on a total of 11 table responses.
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• Strong agreement among tables and individuals for same day delivery and B 2 Me Global Ecommerce as Top 3 factors; less agreement for other factors
• Demand for same day delivery “will drive the other” factors
• “Customer directed delivery” added and ranked as the number 1 influencer by one table
• Providers who deliver the customer centric experience simply, timely, efficiently and invisibly –win
2
4
4
8
9
0 2 4 6 8 10
Driverless delivery wheredelivery robots become a…
Growth of a "sharingeconomy" where Lyft and…
Competitive access to thephysical mailbox
Acceptance of b 2 Me globalecommerce fulfillment
Demand for same day delivery
*Survey results are based on a total of 11 table responses.
Competitor Forces Most Influencing the Future Marketplace – Table Results
Competitor Force Competitor Observations
Number of TablesScored in Top 3
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• All about artificial intelligence and predictive analytics – “anything that saves time is good.” What about price though?
• Opposing views on influence of a major breach
• Acceptance of autonomous vehicles not viewed as a major technical influencer
• Other forces discussed:
– Regulators who make decisions on if, when and how many of these technologies are adopted
– Postal Reform
– Smart lockers
– Use of bit coin
4
4
6
6
9
0 2 4 6 8 10
Major breach of trusted digitalfirm
Emergence of digital currency
Growing acceptance of omni-channel
The connected home-auto-office Internet of Things
Growth of smart apps andmarkets that anticipate…
*Survey results are based on a total of 11 table responses.
Technology Forces Most Influencing the Future Marketplace – Table Results
Technology Force Technology Observations
Number of TablesScored in Top 3
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We Thank and Welcome our New Media Partners
Extending Our Reach, Building New Partnerships, Creating New Engagement Opportunities,More to Come!
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Join Us at Upcoming PostalVision 2020 Excursions
PostalVision 2020 Panel
National Postal Forum
Tues March 22 @ 10:30 am
GrayHair Advisors Booth #706Exhibit Hall
PostalVision 2020 & PIP
LIVE Innovation Showcase
PostExpo ‘16 Exhibition and Conference
May 24-26, 2016
Hong Konghttp://www.postexpo.com
Help Us Plan One for Youhttp://www.postalvision2020.com/excursions
We’re Taking PostalVision 2020 on the Road!
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Welcome to Washington
Thank you !
Join theConversation
John Callan
Ursa Major Associates
The PostalVision 2020 Initiative
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“Pillars of the PostalVision Platform”
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PostalVision Team
John Sasso Kathy Siviter Bryan Klepacki
Mike Comstock Evan Grillo
Linda Callan
Caroline Miller
Jeff Gruber
Anne Stuart
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7.0
March 21 – 22, 2017The Ritz Carlton,
Pentagon City