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Of

Water and Sanitation Agency (WASA)

Lahore

Key Performance

Indicators

Year - 2016

Report

1

Key Performance Indicators Report – Year 2016

Table of Contents PREFACE ........................................................................................................................................................ 3

ACKNOWLEDGEMENT ................................................................................................................................... 4

1) SERVICE COVERAGE .............................................................................................................................. 5

1.1 WATER COVERAGE ........................................................................................................................ 6

1.2 SEWERAGE COVERAGE ................................................................................................................. 7

2) CONSUMPTION AND PRODUCTION ...................................................................................................... 8

2.1 WATER PRODUCTION.................................................................................................................... 9

2.2 WATER CONSUMPTION .............................................................................................................. 10

3) NON REVENUE WATER ........................................................................................................................ 11

3.1 NON REVENUE WATER ................................................................................................................ 12

3.2 UN ACCOUNTED FOR WATER ..................................................................................................... 13

4) METERING PRACTICES ......................................................................................................................... 14

4.1 METERING LEVEL ......................................................................................................................... 15

4.2 METERED WATER SOLD .............................................................................................................. 16

5) NETWORK PERFORMANCE.................................................................................................................. 17

5.1 PIPE BREAKS / BURST .................................................................................................................. 18

5.2 SEWER SYSTEM BLOCKAGE ......................................................................................................... 19

5.3 REPLACEMENT OF MANHOLE COVERS ....................................................................................... 20

5.4 PIPE LEAKAGES ............................................................................................................................ 21

5.5 CLEANING / DE – SILTATION OF MANHOLES .............................................................................. 22

5.6 CLEANING / DE – SILTATION OF SEWER ...................................................................................... 23

5.7 STORM WATER DRAIN USED AS SLUDGE CARRIER ..................................................................... 24

5.8 SEWER COLLAPSE / CROWN FAILURES ....................................................................................... 25

6) COST AND STAFFING ........................................................................................................................... 26

6.1 UNIT OPERATING COST - WATER SOLD (PRODUCTION COST AT CONSUMER END) .................. 27

6.2 UNIT OPERATING COST - WATER PRODUCTION ......................................................................... 28

6.3 WATER AND WASTE WATER STAFF PER 1000 W&WW CONNECTIONS ..................................... 29

6.4 WATER STAFF PER 1000 WATER CONNECTIONS ........................................................................ 30

6.5 WASTE WATER STAFF PER 1000 WASTE WATER CONNECTIONS ............................................... 31

6.6 SALARIES / EMPLOYEE RELATED COST AS PROPORTION OF TOTAL OPERATING COST .............. 32

6.7 POWER / ELECTRICITY RELATED COST AS PROPORTION OF TOTAL OPERATING COST .............. 33

2


6.8 MAINTENANCE COST AS PROPORTION OF TOTAL OPERATING COST ........................................ 34

6.9 CONTRACTED OUT COST AS PROPORTION OF TOTAL OPERATING COST ................................... 35

7) WATER QUALITY .................................................................................................................................. 36

7.1 CHEMICALLY UNFIT SOURCES ..................................................................................................... 37

7.2 BIOLOGICALLY UNFIT SOURCES .................................................................................................. 38

7.3 CHAMICALLY UNFIT TAPS ............................................................................................................ 39

7.4 BIOLOGICALLY UNFIT TAPS ......................................................................................................... 40

7.5 WATER QUALITY - REQUIRED RESIDUAL CHLORINE TEST ........................................................... 41

7.6 WATER QUALITY – SAMPLES PASSED RESIDUAL CHLORINE TEST .............................................. 42

8) QUALITY OF SERVICES ......................................................................................................................... 43

8.1 WATER SUPPLY COMPLAINTS ..................................................................................................... 44

8.2 WASTE WATER COMPLAINTS ...................................................................................................... 45

8.3 REVENUE / BILLING COMPLAINTS ............................................................................................... 46

8.4 WASTE WATER TREATMENT - PRIMARY ..................................................................................... 47

8.5 WASTE WATER TREATMENT - SECONDARY ................................................................................ 48

9) BILLING AND COLLECTIONS ................................................................................................................. 49

9.1 AVERAGE REVENUE WATER AND WASTE WATER ...................................................................... 50

9.2 COLLECTION PERIOD ................................................................................................................... 51

9.3 BILLING EFFICIENCY ..................................................................................................................... 52

9.4 COLLECTION EFFICIENCY (PHYSICAL) .......................................................................................... 53

9.5 COLLECTION EFFICIENCY (FINANCIAL) ........................................................................................ 54

10) FINANCIAL PERFORMANCE ............................................................................................................ 55

10.1 OPERATIONAL COST COVERAGE ................................................................................................. 56

10.2 WORKING RATIO ......................................................................................................................... 57

10.3 DEBT SERVICING .......................................................................................................................... 58

................................................................................................................................................... 59 SUMMARY

3


PREFACE

Water and sanitation utilities have been using benchmarking since the 1990s and the use of water and

sanitation utility benchmarking has since spread and is now being used worldwide. The provision of

comparative information and its use in benchmarking have become an important management tool for

managers in water and sanitation utilities. Benchmarking and knowledge of best practice are important

for all water and sanitation utilities, regardless of developmental status. Benchmarking helps managers

to understand the performance of their utility relative to others. It facilitates the sharing of best practice

information and supports decisions to improve performance.

Pakistan Water Operators Network (PWON) being network of major urban water and sanitation utilities

in Pakistan is determined to provide facilitation to water and sanitation utilities in benchmarking.

In the past PWON developed Key Performance Indicators (KPIs) for standardized benchmarking within

PWON member utilities. These KPIs are in ten sets and several sub sets, which provides insight of water

and sanitation utility from service coverage performance to financial performance, consumption and

production to water and waste water network performance, costing and staffing standards to quality of

water and waste water services, billing collection to metering practices etc.

By taking a step forward Pakistan Water Operator Network (PWON) is now aim to publish KPIs annual

Reports of PWON member utilities with the hope that these reports will be helpful for this sector

manager, decision makers, development partners, researchers, students and for all other stakeholders.

The key performance Indicators report under your study is based on data of Water and Sanitation

Agency (WASA), Lahore. WASA Lahore is the second largest utility of Pakistan and largest utility of the

Punjab Province.

Ms. Maqsooda Fatima

National Coordinator

Pakistan Water Operators Network (PWON)

4th August, 2017

4


ACKNOWLEDGEMENT

Special thanks and acknowledgement to Syed Zahid Aziz - Managing Director WASA Lahore / Chairman

PWON for support and guidance and to Ms. Fiza Anjum – Assistant Director (P&D) / (HQ) TO DMD (E)

WASA Lahore for collection and provision of WASA Lahore data. We are also thankful to WASA Lahore

staff whoever helped in provision of data and for making this report possible.

5


1) SERVICE COVERAGE

6


5600000.00

5800000.00

6000000.00

6200000.00

6400000.00

6600000.00

6800000.00

7000000.00

7200000.00

1st Quarter 2nd Quarter 3rd Quarter 4th Quarter

Population Served with WaterSupply

Total Population in W&S OperatorArea of Responsibility - WaterSupply

89.35

90.39

91.96 92.08

87.00

88.00

89.00

90.00

91.00

92.00

93.00


Water Coverage

%

Water Coverage Population with access to water services (either with direct

Service Connection or within reach of a Public water Point) a Percentage of the total population under utility's nominal

responsibility


Population Served with Water Supply 6164817.00 6236588.00 6345349.00 6445574.00

Total Population in W&S Operator Area of Responsibility - Water Supply 6900000.00 6900000.00 6900000.00 7000000.00

% 89.35 90.39 91.96 92.08

1.1 WATER COVERAGE

7


Sewerage Coverage Population with sewerage services (direct service

connections) as a percentage of a total population under utility's nominal responsibility


Population served -Waste water services 6217870 6243637 6285712 6365290

Total population in W&S operator area of responsibility-waste water 6900000 6900000 6900000 7000000

% 90.11 90.49 91.10 90.93

5800000

6000000

6200000

6400000

6600000

6800000

7000000

7200000


Population served -waste waterservices

Total population in W&S operatorarea of responsibility-waste water

90.11

90.49

91.10

90.93

89.60

89.80

90.00

90.20

90.40

90.60

90.80

91.00

91.20


Sewerage Coverage

%

1.2 SEWERAGE COVERAGE

8


2) CONSUMPTION AND PRODUCTION

9


Water Production Total water supplied to the distributions system (Including purchased water, if

any) expressed by population server per day


Total Water Produced x 1000 173846250000.00 175891500000.00 182027250000.00 184072500000.00

Population served with water supply x no. of days 554833530.00 561292920.00 571081410.00 580101660.00

Liters per capita per day (lpcd) 313.33 313.37 318.74 317.31

168000000000.00

170000000000.00

172000000000.00

174000000000.00

176000000000.00

178000000000.00

180000000000.00

182000000000.00

184000000000.00

186000000000.00


Population served with watersupply x no. of days

Total Water Produced x 1000

313.33 313.37

318.74

317.31

310.00

312.00

314.00

316.00

318.00

320.00


Water Production

Liters per capita per day (lpcd)

2.1 WATER PRODUCTION

10


Water Consumption

Total volume of water sold and free supplies expressed by population served per day


Total Water Consumed x 1000 111057075000.00 112488750000.00 109870830000.00 109870830000.00

Population served with water supply x no. of days 554833530.00 561292920.00 571081410.00 580101660.00

Liters per capita per day (lpcd) 200.16 200.41 192.39 189.40

108000000000.00

109000000000.00

110000000000.00

111000000000.00

112000000000.00

113000000000.00

114000000000.00


Population served with watersupply x no. of days

Total Water Consumed x 1000

200.16 200.41

192.39

189.40

180.00

185.00

190.00

195.00

200.00

205.00


Water Consumption

Liters per capita per day (lpcd)

2.2 WATER CONSUMPTION

11


3) NON REVENUE WATER

12


Non - Revenue Water Difference between water produced and water sold (i.e. volume

of water "lost") expressed as a percentage of net water supplied


Total Water Produced less Total Water Sold 167.00 169.00 193.00 198.00

Total Water Produced 425.00 430.00 445.00 450.00

% 39.29 39.30 43.37 44.00

0.00

50.00

100.00

150.00

200.00

250.00

300.00

350.00

400.00

450.00

500.00


Total Water Produced less TotalWater Sold

Total Water Produced

39.29 39.30

43.37 44.00

36.00

37.00

38.00

39.00

40.00

41.00

42.00

43.00

44.00

45.00


Non-Revenue Water

%

3.1 NON REVENUE WATER

13


Un-accounted for Water

Difference between total water produced and total water consumed (which is water sold plus free supplies) expressed as

percentage of total water produced


Total Water Produced - Total Water Consumed 153.50 155.00 176.40 181.40

Total Water Produced 425.00 430.00 445.00 450.00

% 36.12 36.05 39.64 40.31

0.00

100.00

200.00

300.00

400.00

500.00


Total Water Produced - Total WaterConsumed

Total Water Produced

36.12 36.05

39.64

40.31

33.00

34.00

35.00

36.00

37.00

38.00

39.00

40.00

41.00


Unaccounted for Water

%

3.2 UN ACCOUNTED FOR WATER

14


4) METERING PRACTICES

15


5.34

5.05

4.75 4.63

4.20

4.40

4.60

4.80

5.00

5.20

5.40


Metering Level

%

Metering Level The total number of connections with operating meters divided by total number of connections expressed in percentage


Total Water Connections with Operating Meters 35270 33486 31794 31000

Total Water Connections 659973 663068 669677 669793

% 5.34 5.05 4.75 4.63

0

100000

200000

300000

400000

500000

600000

700000

800000


Total Water Connections withOperating Meters

Total Water Connections

4.1 METERING LEVEL

16


Metered Water Sold Volume of metered water sold divided by total volume of

water sold, expressed in percentage


Total Volume of metered water Sold 36.7708 37.9786 35.9656 35.9656

Total Volume of Water Sold 531.5342 543.5189 519.5444 519.5444

% 6.92 6.99 6.92 6.92

0

100

200

300

400

500

600


Total Volume of metered waterSold

Total Volume of Water Sold

6.92

6.99

6.92 6.92

6.88

6.90

6.92

6.94

6.96

6.98

7.00


Metered Water Sold

%

4.2 METERED WATER SOLD

17


5) NETWORK PERFORMANCE

18


Pipe Breaks / Burst Total number of Pipe breaks / burst divided by total length of the water distribution network


Total No. of breaks or bursts 410 506 506 510

Total length of water distribution network 5818 5826 5869 5890

Breaks / Burst per km 0.07 0.09 0.09 0.09

0

1000

2000

3000

4000

5000

6000

7000


Total No. of breaks or bursts

Total length of water distributionnetwork

0.07

0.09 0.09 0.09

0.00

0.02

0.04

0.06

0.08

0.10


Pipe Breaks / Burst

Breaks / Burst per km

5.1 PIPE BREAKS / BURST

19


Sewer System Blockage Total number of blockages divided by total length of sewer system


Total No. of Blockage 39075 35251 43572 27395

Total length of sewer system 4488 4515 4657 4663

Blockage per km 8.71 7.81 9.36 5.87

0

5000

10000

15000

20000

25000

30000

35000

40000

45000

50000


Total No. of Blockage

Total length of sewer system

8.71 7.81

9.36

5.87

0.00

2.00

4.00

6.00

8.00

10.00


Sewer System Blockage

Blockage per km

5.2 SEWER SYSTEM BLOCKAGE

20


0

50000

100000

150000

200000

250000

300000


Total No. of Manhole CoversReplaced

Total No. of Manhole

1.23

1.23 1.23

1.24

1.22

1.22

1.23

1.23

1.23

1.23

1.23

1.24

1.24


Replacement of Manhole Covers

%

Replacement of Manhole Covers

Total number of Manhole covers replaced divided by the total number of manholes, expressed in percentage


Total No. of Manhole Covers Replaced 3268 3284 3284 3293

Total No. of Manhole 266234 266234 266234 266234

% 1.23 1.23 1.23 1.24

5.3 REPLACEMENT OF MANHOLE COVERS

21


Pipe Leakages Total number of pipe leakages divided by the total length of water distribution network


Total No. of Pipe Leakages 11002 10000 8000 10000

Total Length of Water distribution network 5818 5826 5869 5890

Leakages per km 1.89 1.72 1.36 1.70

0

2000

4000

6000

8000

10000

12000


Total No. of Pipe Leakages

Total Length of Water distributionnetwork

1.89 1.72

1.36

1.70

0.00

0.50

1.00

1.50

2.00


Pipe Leakages

Leakages per km

5.4 PIPE LEAKAGES

22


Cleaning / De-siltation of Manholes

Total Number of Manholes Cleaned / de-silted divided by total no. of Manholes, expressed in percentage


Total No. of Manholes cleaned / de-siltated 39693 39299 39880 39774

Total No. of Manholes 266234 266234 266234 266234

% 14.91 14.76 14.98 14.94

0

50000

100000

150000

200000

250000

300000


Total No. of Manholes cleaned / de-siltated

Total No. of Manholes

14.91

14.76

14.98

14.94

14.65

14.70

14.75

14.80

14.85

14.90

14.95

15.00


Cleaning / Desiltation of Manholes

%

5.5 CLEANING / DE – SILTATION OF MANHOLES

23


Cleaning / De-siltation of Sewer

Total length of sewers cleaned / de-silted divided by the total length of sewers, expressed in percentage


Total length of Sewer cleaned 604 599 600 545

Total length of Sewer 4488 4515 4657 4663

% 13.46 13.27 12.88 11.69

0

500

1000

1500

2000

2500

3000

3500

4000

4500

5000


Total length of Sewer cleaned

Total length of Sewer

13.46 13.27

12.88

11.69

10.50

11.00

11.50

12.00

12.50

13.00

13.50

14.00


Cleaning / Desiltation of Sewer

%

5.6 CLEANING / DE – SILTATION OF SEWER

24


Storm Water Drain as Sludge Carrier

Total length of storm water drains being used as sludge carrier divided by the total length of storm water drains, expressed

as percentage


Total length of storm water drains used as sludge carrier 461.48 461.48 461.48 461.48

Total length of storm water drainage network 461.48 461.48 461.48 461.48

% 100.00 100.00 100.00 100.00

0

100

200

300

400

500


Total length of storm water drainsused as sludge carrier

Total length of storm waterdrainage network

100.00 100.00 100.00 100.00

0.00

20.00

40.00

60.00

80.00

100.00

120.00


Storm Water Drain As Sludge Carrier

%

5.7 STORM WATER DRAIN USED AS SLUDGE CARRIER

25


Sewer Collapse / Crown Failures

Total No. of collapse / crown failure divided by the total length of sewerage, expressed as percentage


Total No. of collapse or crown failure 27 30 26 22

Total length of sewers 4488 4515 4657 4663

% 0.60 0.66 0.56 0.47

0

500

1000

1500

2000

2500

3000

3500

4000

4500

5000


Total No. of collapse or crown failure

Total length of sewers

0.60

0.66

0.56

0.47

0.00

0.10

0.20

0.30

0.40

0.50

0.60

0.70


Sewer Collapse / Crown Failure

%

5.8 SEWER COLLAPSE / CROWN FAILURES

26


6) COST AND STAFFING

27


Unit Operational Cost - Water Sold (Production Cost at Consumer End)

Total operational expenses divided by total volume of water sold


Total Operational Cost 1695659000 1777245000 1564023000 1592025000

Total Water Sold 105534900 106762050 103080600 103080600

Rs. Per cubic meter of water consumed 16.07 16.65 15.17 15.44

0

500000000

1E+09

1.5E+09

2E+09


Total Operational Cost

Total Water Sold

16.07

16.65

15.17 15.44

14.00

14.50

15.00

15.50

16.00

16.50

17.00


Unit Operational Cost - Water Sold (Production Cost at Consumer End

Rs. Per cubic meter of water consumed

6.1 UNIT OPERATING COST - WATER SOLD (PRODUCTION COST AT

CONSUMER END)

28


Unit Operating Cost - Water Produced

Total operational expenses divided by total volume of water produced


Total Operating Cost / Expenses 1695659000 1777245000 1564023000 1592025000

Total Water produced 173846250 175891500 182027250 184072500

Rs. Per cubic meter of water produced 9.75 10.10 8.59 8.65

0

200000000

400000000

600000000

800000000

1E+09

1.2E+09

1.4E+09

1.6E+09

1.8E+09

2E+09


Total Operating Cost / Expenses

Total Water produced

9.75

10.10

8.59 8.65

7.50

8.00

8.50

9.00

9.50

10.00

10.50


Unit Operational Cost - Water Produced

Rs. Per cubic meter of water produced

6.2 UNIT OPERATING COST - WATER PRODUCTION

29


W&WW Staff per 1000 W&WW Connections

Total number of staff related to water & waste-water services expressed as per thousand water & waste - water connections


Total Staff Related to Water & Waste Water 8770 8770 8770 8770


Total Waste Water Connections 646430 649293 653968 662810

In Numbers 6.71 6.68 6.63 6.58

0

200000

400000

600000

800000

1000000

1200000

1400000

1600000


Total Waste Water Connections


Total Staff Related to Water &Waste Water

6.71

6.68

6.63

6.58

6.50

6.55

6.60

6.65

6.70

6.75


W&WW Staff per 1000 W&WW Connections

In Numbers

6.3 WATER AND WASTE WATER STAFF PER 1000 W&WW

CONNECTIONS

30


Water Staff per 1000 Water Connections

Total number of staff related to water supply expressed as per thousand water connections


Total Staff Related to Water Supply 3707 3707 3707 3707


In Numbers 5.62 5.59 5.54 5.53

0

100000

200000

300000

400000

500000

600000

700000

800000



Total Staff Related to WaterSupply

5.62

5.59

5.54 5.53

5.48

5.50

5.52

5.54

5.56

5.58

5.60

5.62

5.64


Water Staff per 1000 Water Connections

In Numbers

6.4 WATER STAFF PER 1000 WATER CONNECTIONS

31


WW Staff per 1000 WW Connections

Total number of staff related to waste-water services expressed as per thousand waste-water connections


Total Staff related to waste-water services 5063 5063 5063 5063

Total No. of waste-water connections 646430 649293 653968 662810

In Numbers 7.83 7.80 7.74 7.64

0

100000

200000

300000

400000

500000

600000

700000

800000


Total No. of waste-waterconnections

Total Staff related to waste-waterservices

7.83 7.80

7.74

7.64

7.50

7.55

7.60

7.65

7.70

7.75

7.80

7.85


WW Staff per 1000 WW Connection

In Numbers

6.5 WASTE WATER STAFF PER 1000 WASTE WATER CONNECTIONS

32


Salaries Related Cost as Proportion of Total

Operating Cost

Total Salaries / employee related costs (including salaries, wages, pensions, other benefits, etc.) divided by total operating costs,

expressed as a percentage


Salaries /employee related cost 654.738 695.22 641.436 693.973

Total Operating Cost 1695.659 1777.245 1564.023 1592.025

% 38.61 39.12 41.01 43.59

0

200

400

600

800

1000

1200

1400

1600

1800

2000


Salaries /employee related cost

Total Operating Cost

38.61 39.12

41.01

43.59

36.00

38.00

40.00

42.00

44.00


Salaries /Employee Related Cost as Proportion of Total Operating Cost

%

6.6 SALARIES / EMPLOYEE RELATED COST AS PROPORTION OF TOTAL

OPERATING COST

33


Power / Electricity Cost as Proportion of Total

Operating Cost

Total Power / Electricity Costs of the utility divided by total operating costs, expressed as a percentage


Power / Electricity Cost 772.19 780 737.132 703.753


% 45.54 43.89 47.13 44.20

0

200

400

600

800

1000

1200

1400

1600

1800

2000


Power / Electricity Cost


45.54

43.89

47.13

44.20

42.00

43.00

44.00

45.00

46.00

47.00

48.00


Power / Electricity Cost as Propotion of Total Operating Cost

%

6.7 POWER / ELECTRICITY RELATED COST AS PROPORTION OF TOTAL

OPERATING COST

34


Maintenance Cost (Without Contracted

Out Cost) As Proportion of Total

Operating Cost

Total Maintenance Cost (Without Contracted Out Cost) divided by total annual operational costs, expressed as a percentage


Maintenance Cost (without contracted out cost) 0 0 0 0


% 0.00 0.00 0.00 0.00

0

200

400

600

800

1000

1200

1400

1600

1800

1st Quarter2nd Quarter

3rd Quarter4th Quarter

Maintenance Cost (withoutcontracted out cost)


6.8 MAINTENANCE COST AS PROPORTION OF TOTAL OPERATING COST

35


Contracted-Out Cost as Proportion of Total

Operating Cost

Total cost of services contracted - out to the private sector divided by total operational costs, expressed as a percentage


Contracted out Cost (For maintenance only) 214.183 250 111.49 134.42


% 12.63 14.07 7.13 8.44

0

200

400

600

800

1000

1200

1400

1600

1800

2000


Contracted out Cost (Formaintenance only)


12.63 14.07

7.13 8.44

0.00

5.00

10.00

15.00


Contracted - Out Cost as Proportion of Total Operating Cost

%

6.9 CONTRACTED OUT COST AS PROPORTION OF TOTAL OPERATING

COST

36


7) WATER QUALITY

37


Chemically Unfit Sources

No. of sources chemically unfit divided by total number of sources in the reporting period, expressed as a percentage


Total No. of Chemically Unfit Sources 0 0 1 1

Total No. of Sources 104 105 323 330

% 0.00 0.00 0.31 0.30

0

50

100

150

200

250

300

350


Total No. of Sources

Total No. of Chemically UnfitSources

0.00 0.00

0.31 0.30

0.00

0.05

0.10

0.15

0.20

0.25

0.30

0.35


Chemically Unfit Sources

%

7.1 CHEMICALLY UNFIT SOURCES

38


Biologically Unfit Sources

No. of sources biologically unfit divided by total number of sources in the reporting period, expressed as a percentage


Total No. of biologically Unfit Sources 0 0 0 0

Total No. of Sources 104 105 323 330

% 0.00 0.00 0.00 0.00

0

50

100

150

200

250

300

350



Total No. of biologically Unfit Sources

Total No. of Sources

7.2 BIOLOGICALLY UNFIT SOURCES

39


Chemically Unfit Taps No. of samples at taps chemically unfit divided by total no. of samples at

taps in the reporting period, expressed as a percentage


Total No. of Samples chemically unfit at taps 10 12 13 15

Total No. of Samples taken 1400 1409 778 700

% 0.71 0.85 1.67 2.14

0

200

400

600

800

1000

1200

1400

1600


Total No. of Samples chemically unfitat taps

Total No. of Samples taken

0.71 0.85

1.67

2.14

0.00

0.50

1.00

1.50

2.00

2.50


Chemically Unfit Taps

%

7.3 CHAMICALLY UNFIT TAPS

40


Biologically Unfit Taps No. of samples at taps biologically unfit divided by total no. of samples

at taps in the reporting period, expressed as a percentage


Total No. of Samples Biologically unfit at taps 26 25 48 40

Total No. of Samples Taken 1400 1409 778 700

% 1.86 1.77 6.17 5.71

0

200

400

600

800

1000

1200

1400

1600


Total No. of Samples Biologically unfitat taps

Total No. of Samples Taken

1.86 1.77

6.17 5.71

0.00

1.00

2.00

3.00

4.00

5.00

6.00

7.00


Biologically Unfit Taps

%

7.4 BIOLOGICALLY UNFIT TAPS

41


Water Quality - Required Residual

Chlorine Test

The number of tests carried out on samples taken from the distribution system, as a percentage of the number required by the standard that

applies


Total No. of Residual Chlorine Samples Carried Out

777 777 472 470

Total No. of Residual Chlorine Samples Carried out as per Standards

1500 1500 1500 1500

% 51.80 51.80 31.47 31.33

0

200

400

600

800

1000

1200

1400

1600


Total No. of Residual ChlorineSamples Carried Out

Total No. of Residual ChlorineSamples Carried out as per Standards

51.80 51.80

31.47 31.33

0.00

10.00

20.00

30.00

40.00

50.00

60.00


Water Quality - Required Residual Chlorine Test

%

7.5 WATER QUALITY - REQUIRED RESIDUAL CHLORINE TEST

42


Water Quality - Samples Passed

Residual Chlorine Test

The percentage of samples tested for residual chlorine that pass the relevant standard


Total No. of Residual Chlorine Samples that Passed the Relevant Standard 777 777 472 470

Total No. of Residual Chlorine Samples Carried Out 777 777 472 470

% 100.00 100.00 100.00 100.00

0

100

200

300

400

500

600

700

800

900


Total No. of Residual ChlorineSamples that Passed the RelevantStandard

Total No. of Residual ChlorineSamples Carried Out

100.00 100.00 100.00 100.00

0.00

20.00

40.00

60.00

80.00

100.00

120.00


Water Quality - Samples Passed Residual Chlorine Test

%

7.6 WATER QUALITY – SAMPLES PASSED RESIDUAL CHLORINE TEST

43


8) QUALITY OF SERVICES

44


Water Supply Complaints

Total No. of Water complaints divided by total number of water connections, expressed as a percentage


Total No. of Water Complaints 4668.5 2334.25 2405 2600.5

Total No. of Water Connections 659919 663023 669630 669750

% 0.71 0.35 0.36 0.39

0

100000

200000

300000

400000

500000

600000

700000

800000


Total No. of Water Connections

Total No. of Water Complaints

0.71

0.35 0.36 0.39

0.00

0.10

0.20

0.30

0.40

0.50

0.60

0.70

0.80


Water Supply Complaints

%

8.1 WATER SUPPLY COMPLAINTS

45


Waste Water Complaints

Total No. of waste water complaints divided by total number of waste water connections, expressed as a percentage


Total No. Waste Water Complaints

35778 17889 15199 13199

Total No. of Waste Water Connections

646430 649293 653968 662810

% 5.53 2.76 2.32 1.99

0

100000

200000

300000

400000

500000

600000

700000


Total No. Waste Water Complaints

Total No. of Waste WaterConnections

5.53

2.76 2.32

1.99

0.00

1.00

2.00

3.00

4.00

5.00

6.00


Waste Water Complaints

%

8.2 WASTE WATER COMPLAINTS

46


Revenue / Billing Complaints

Total No. of billing complaints divided by total number of water and waste water connections, expressed as a percentage


Total Complaints related to Billing 133.5 66.75 140 154

Total No. of W& WW Connections 1306349 1312316 1323598 1332560

% 0.010 0.005 0.011 0.012

0

200000

400000

600000

800000

1000000

1200000

1400000


Total Complaints related to Billing

Total No. of W& WW Connections

0.010

0.005

0.011 0.012

0.000

0.002

0.004

0.006

0.008

0.010

0.012

0.014


Revenue / Billing Complaints

%

8.3 REVENUE / BILLING COMPLAINTS

47


Waste Water Treatment - Primary

Proportion of collected sewage that receives primary treatment only, 1.e. involving settlement with the intention of removing solids, but not

biological treatment, but lagoon and mechanical treatment can be included, where appropriate


Waste Water Treatment at Primary Level

0 0 0 0

Waste Water Collected 1500 1500 1500 1500

% 0.00 0.00 0.00 0.00

0

200

400

600

800

1000

1200

1400

1600



0 0

0 0

1500 1500 1500 1500

Waste Water Treatment at PrimaryLevel

Waste Water Collected

8.4 WASTE WATER TREATMENT - PRIMARY

48


Waste Water Treatment - Secondary

Proportion of collected sewage that receives secondary treatment , 1.e. removing oxygen demand as well as solids, normally biological

treatment, but lagoon and mechanical treatment can be included, where appropriate


Waste Water Treated at Secondary Level

0 0 0 0

Waste Water Collected 1500 1500 1500 1500

% 0.00 0.00 0.00 0.00

0

200

400

600

800

1000

1200

1400

1600



0 0

0 0

1500 1500 1500 1500

Waste Water Treated at SecondaryLevel

Waste Water Collected

8.5 WASTE WATER TREATMENT - SECONDARY

49


9) BILLING AND COLLECTIONS

50


Average Revenue Water and Waste

Water

Total annual water and waste water operating revenues expressed by annual amount of water sold


Total Operating Revenue 758311000 776221000 706411000 629106000

Total Water Sold 105534900 106762050 103080600 103080600

Rs. Per cubic meter of water sold 7.19 7.27 6.85 6.10

0

100000000

200000000

300000000

400000000

500000000

600000000

700000000

800000000

900000000


Total Operating Revenue

Total Water Sold

7.19 7.27

6.85

6.10

5.50

6.00

6.50

7.00

7.50


Average Revenue Water & Waste Water

Rs. Per cubic meter of water sold

9.1 AVERAGE REVENUE WATER AND WASTE WATER

51


Collection Period Closing balance of arrears for the reporting period divided by total

operating revenues of the reporting period expressed in days


Arrears x Days in reporting period 359874.305 364436.805 442924.7969 396737.115

Total Operating Revenue 758.311 776.221 706.411 629.106

No. of Days 474.57 469.50 627.01 630.64

0

50000

100000

150000

200000

250000

300000

350000

400000

450000

500000


Arrears x Days in reporting period


474.57 469.50

627.01 630.64

0.00

100.00

200.00

300.00

400.00

500.00

600.00

700.00


Collection Period

No. of Days

9.2 COLLECTION PERIOD

52


Billing Efficiency Total No. of bills issued to the consumers divided by the total no. of

water connections


Total No. of bills issued 604530 605772 609730 610735

Total No. of water connections 659919 663023 669630 669750

% 91.61 91.37 91.05 91.19

560000

580000

600000

620000

640000

660000

680000


Total No. of bills issued

Total No. of water connections

91.61

91.37

91.05

91.19

90.70

90.80

90.90

91.00

91.10

91.20

91.30

91.40

91.50

91.60

91.70


Billing Efficiency

%

9.3 BILLING EFFICIENCY

53


Collection Efficiency (Physical)

Total No. of bills paid by the consumers divided by the total no. of bills issued to consumers


Total No. of bills paid 386899.2 387694.08 390227.2 390870.4

Total No. of bills issued 604530 605772 609730 610735

% 64.00 64.00 64.00 64.00

0

100000

200000

300000

400000

500000

600000

700000


Total No. of bills paid

Total No. of bills issued

64.00 64.00 64.00 64.00

0.00

10.00

20.00

30.00

40.00

50.00

60.00

70.00


Collection Efficiency (Physical)

%

9.4 COLLECTION EFFICIENCY (PHYSICAL)

54


Collection Efficiency (Financial)

Total amount received against the bills divided by the total amount billed


Total amount of bills received 536.032 508.87 428.372101 414.92

Total amount of bills issued 661.76 628.2345679 528.8544457 512.2469136

% 81.00 81.00 81.00 81.00

0

100

200

300

400

500

600

700


Total amount of bills received

Total amount of bills issued

81.00

81.00 81.00

81.00

Collection Efficiency (Financial)

1st Quarter

2nd Quarter

3rd Quarter

4th Quarter

9.5 COLLECTION EFFICIENCY (FINANCIAL)

55


10) FINANCIAL PERFORMANCE

56


Operational Cost Coverage

Total annual operational revenue divided by total annual operating costs



Total Operating Expenses 1695.659 1777.245 1564.023 1592.025

Ratio 0.45 0.44 0.45 0.40

0

200

400

600

800

1000

1200

1400

1600

1800

2000



Total Operating Expenses

0.45 0.44

0.45

0.40

0.36

0.38

0.40

0.42

0.44

0.46


Operational Cost Coverage

Ratio

10.1 OPERATIONAL COST COVERAGE

57


Working Ratio Total operating expenses divided by total operating revenues


Total Operating Expenses 1695.659 1777.245 1564.023 1592.025


Ratio 2.24 2.29 2.21 2.53

0

200

400

600

800

1000

1200

1400

1600

1800

2000


Total Operating Expenses


2.24 2.29

2.21

2.53

2.00

2.10

2.20

2.30

2.40

2.50

2.60


Working Ratio

Ratio

10.2 WORKING RATIO

58


Debt Servicing Total debt servicing cost divided by total operating revenue expressed

as percentage


Total Debt Servicing Cost 0 0 0 0


% 0.00 0.00 0.00 0.00

0

100

200

300

400

500

600

700

800



Total Debt Servicing Cost


10.3 DEBT SERVICING

59


SUMMARY

Water and Sanitation Agency (WASA) Lahore Key Performance Indicators Report ( Y-2016)

Sr. No

Performance Indicators Unit 1st Q 2nd Q 3rd Q 4th Q Yearly AVG

Remarks

1. Services Coverage

1.1 Water Coverage % 89.35 90.39 91.96 92.08 90.94

1.2 Sewerage Coverage % 90.11 90.49 91.10 90.93 90.66

2. Production and Consumption

2.1 Water production Ipcd 313.33 313.37 318.74 317.31 315.69

2.2 Water Consumption Ipcd 200.16 200.41 192.39 189.40 195.59

3. Non Revenue Water

3.1 Non-Revenue Water % 39.29 39.30 43.37 44.00 41.49

3.2 Un-Accounted for Water % 36.12 36.05 39.64 40.31 38.03

4. Metering Practices

4.1 Metering Level % 5.34 5.05 4.75 4.63 4.94

4.2 Metered Water Sold % 6.92 6.99 6.92 6.92 6.94

5. Network Performance

5.1 Pipe Breaks / Burst Breaks per

km 0.07 0.09 0.09 0.09 0.08

5.2 Sewerage System Blockages Blockage per

km 8.71 7.81 9.36 5.87 7.94

5.3 Replacement of Manhole Covers % 1.23 1.23 1.23 1.24 1.23

5.4 Pipe Leakages Leakages per

km 1.89 1.72 1.36 1.70 1.67

5.5 Cleaning/ Desilting of Manholes % 14.91 14.76 14.98 14.94 14.90

5.6 Cleaning / Desiltation of Sewers % 13.46 13.27 12.88 11.69 12.82

5.7 Storm Water Drain Used as Sludge carriers.

% 100.00 100.00 100.00 100.00 100.00

5.8 Sewer collapse / Crown Failure % 0.60 0.66 0.56 0.47 0.57

6. Cost and Staffing

6.1 Unit Operational Cost - Water Sold

Rs. Per cubic meter of

water sold 16.07 16.65 15.17 15.44 15.83

6.2 Unit Operational Cost - Water Produced

Rs. Per cubic meter of

water produced

9.75 10.10 8.59 8.65 9.27

6.3 W&WW Staff/1000 W &WW Connections

ratio 6.71 6.68 6.63 6.58 6.65

6.4 W Staff /1000 Water Connections ratio 5.62 5.59 5.54 5.53 5.57

60


6.5 WW Staff/ 1000 WW Connections ratio 7.83 7.80 7.74 7.64 7.75

6.6 Salary Costs as a proportion of Total Operating Cost

% 38.61 39.12 41.01 43.59 40.58

6.7 Power/Electricity Costs as a proportion of Total Operating Cost

% 45.54 43.89 47.13 44.20 45.19

6.8 Maintenance Costs as a proportion of Total Operating Costs(non contracted)

% 0.00 0.00 0.00 0.00 0.00

6.9 Contracted-out Costs as a proportion of Operating Cost

% 12.63 14.07 7.13 8.44 10.57

7. Water Quality

7.1 Chemically Unfit Water Samples at Source

% 0.00 0.00 0.31 0.30 0.15

7.2 Biologically Unfit Water Samples at Source

% 0.00 0.00 0.00 0.00 0.00

7.3 Chemically Unfit Water Samples at Tap

% 0.71 0.85 1.67 2.14 1.34

7.4 Biologically Unfit Water Samples at Tap

% 1.86 1.77 6.17 5.71 3.88

7.5 Water Quality – Required Residual Chlorine Test

% 51.80 51.80 31.47 31.33 41.60

7.6 Water Quality – Samples Passed Residual chlorine Test

% 100.00 100.00 100.00 100.00 100.00

8. Quality of Services

8.1 Water Supply Complaints % 0.71 0.35 0.36 0.39 0.45

8.2 Waste Water Complaints % 5.53 2.76 2.32 1.99 3.15

8.3 Revenue / Billing Complaints % 0.01 0.01 0.01 0.01 0.01

8.4 Wastewater Treatment-Primary % 0.00 0.00 0.00 0.00 0.00

8.5 Wastewater treatment-secondary % 0.00 0.00 0.00 0.00 0.00

9. Billings and Collections

9.1 Average Revenue of Water & Waste Water

Rs. per cubic meter of

water sold 7.19 7.27 6.85 6.10 6.85

9.2 Collection Period Days 474.57 469.50 627.01 630.64 550.43

9.3 Billing Efficiency % 91.61 91.37 91.05 91.19 91.30

9.4 Collection Efficiency (Physical) % 64.00 64.00 64.00 64.00 64.00

9.5 Collection Efficiency (Financial) % 81.00 81.00 81.00 81.00 81.00

10. Financial Performance

10.1 Operational cost coverage ratio 0.45 0.44 0.45 0.40 0.43

10.2 Working Ratio ratio 2.24 2.29 2.21 2.53 2.32

10.3 Debt service ratio % 0.00 0.00 0.00 0.00 0.00

Legends

Very Poor performance

Medium performance

Excellent performance

61


Thank You!

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