Of
Water and Sanitation Agency (WASA)
Lahore
Key Performance
Indicators
Year - 2016
Report
1
Key Performance Indicators Report – Year 2016
Table of Contents PREFACE ........................................................................................................................................................ 3
ACKNOWLEDGEMENT ................................................................................................................................... 4
1) SERVICE COVERAGE .............................................................................................................................. 5
1.1 WATER COVERAGE ........................................................................................................................ 6
1.2 SEWERAGE COVERAGE ................................................................................................................. 7
2) CONSUMPTION AND PRODUCTION ...................................................................................................... 8
2.1 WATER PRODUCTION.................................................................................................................... 9
2.2 WATER CONSUMPTION .............................................................................................................. 10
3) NON REVENUE WATER ........................................................................................................................ 11
3.1 NON REVENUE WATER ................................................................................................................ 12
3.2 UN ACCOUNTED FOR WATER ..................................................................................................... 13
4) METERING PRACTICES ......................................................................................................................... 14
4.1 METERING LEVEL ......................................................................................................................... 15
4.2 METERED WATER SOLD .............................................................................................................. 16
5) NETWORK PERFORMANCE.................................................................................................................. 17
5.1 PIPE BREAKS / BURST .................................................................................................................. 18
5.2 SEWER SYSTEM BLOCKAGE ......................................................................................................... 19
5.3 REPLACEMENT OF MANHOLE COVERS ....................................................................................... 20
5.4 PIPE LEAKAGES ............................................................................................................................ 21
5.5 CLEANING / DE – SILTATION OF MANHOLES .............................................................................. 22
5.6 CLEANING / DE – SILTATION OF SEWER ...................................................................................... 23
5.7 STORM WATER DRAIN USED AS SLUDGE CARRIER ..................................................................... 24
5.8 SEWER COLLAPSE / CROWN FAILURES ....................................................................................... 25
6) COST AND STAFFING ........................................................................................................................... 26
6.1 UNIT OPERATING COST - WATER SOLD (PRODUCTION COST AT CONSUMER END) .................. 27
6.2 UNIT OPERATING COST - WATER PRODUCTION ......................................................................... 28
6.3 WATER AND WASTE WATER STAFF PER 1000 W&WW CONNECTIONS ..................................... 29
6.4 WATER STAFF PER 1000 WATER CONNECTIONS ........................................................................ 30
6.5 WASTE WATER STAFF PER 1000 WASTE WATER CONNECTIONS ............................................... 31
6.6 SALARIES / EMPLOYEE RELATED COST AS PROPORTION OF TOTAL OPERATING COST .............. 32
6.7 POWER / ELECTRICITY RELATED COST AS PROPORTION OF TOTAL OPERATING COST .............. 33
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Key Performance Indicators Report – Year 2016
6.8 MAINTENANCE COST AS PROPORTION OF TOTAL OPERATING COST ........................................ 34
6.9 CONTRACTED OUT COST AS PROPORTION OF TOTAL OPERATING COST ................................... 35
7) WATER QUALITY .................................................................................................................................. 36
7.1 CHEMICALLY UNFIT SOURCES ..................................................................................................... 37
7.2 BIOLOGICALLY UNFIT SOURCES .................................................................................................. 38
7.3 CHAMICALLY UNFIT TAPS ............................................................................................................ 39
7.4 BIOLOGICALLY UNFIT TAPS ......................................................................................................... 40
7.5 WATER QUALITY - REQUIRED RESIDUAL CHLORINE TEST ........................................................... 41
7.6 WATER QUALITY – SAMPLES PASSED RESIDUAL CHLORINE TEST .............................................. 42
8) QUALITY OF SERVICES ......................................................................................................................... 43
8.1 WATER SUPPLY COMPLAINTS ..................................................................................................... 44
8.2 WASTE WATER COMPLAINTS ...................................................................................................... 45
8.3 REVENUE / BILLING COMPLAINTS ............................................................................................... 46
8.4 WASTE WATER TREATMENT - PRIMARY ..................................................................................... 47
8.5 WASTE WATER TREATMENT - SECONDARY ................................................................................ 48
9) BILLING AND COLLECTIONS ................................................................................................................. 49
9.1 AVERAGE REVENUE WATER AND WASTE WATER ...................................................................... 50
9.2 COLLECTION PERIOD ................................................................................................................... 51
9.3 BILLING EFFICIENCY ..................................................................................................................... 52
9.4 COLLECTION EFFICIENCY (PHYSICAL) .......................................................................................... 53
9.5 COLLECTION EFFICIENCY (FINANCIAL) ........................................................................................ 54
10) FINANCIAL PERFORMANCE ............................................................................................................ 55
10.1 OPERATIONAL COST COVERAGE ................................................................................................. 56
10.2 WORKING RATIO ......................................................................................................................... 57
10.3 DEBT SERVICING .......................................................................................................................... 58
................................................................................................................................................... 59 SUMMARY
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Key Performance Indicators Report – Year 2016
PREFACE
Water and sanitation utilities have been using benchmarking since the 1990s and the use of water and
sanitation utility benchmarking has since spread and is now being used worldwide. The provision of
comparative information and its use in benchmarking have become an important management tool for
managers in water and sanitation utilities. Benchmarking and knowledge of best practice are important
for all water and sanitation utilities, regardless of developmental status. Benchmarking helps managers
to understand the performance of their utility relative to others. It facilitates the sharing of best practice
information and supports decisions to improve performance.
Pakistan Water Operators Network (PWON) being network of major urban water and sanitation utilities
in Pakistan is determined to provide facilitation to water and sanitation utilities in benchmarking.
In the past PWON developed Key Performance Indicators (KPIs) for standardized benchmarking within
PWON member utilities. These KPIs are in ten sets and several sub sets, which provides insight of water
and sanitation utility from service coverage performance to financial performance, consumption and
production to water and waste water network performance, costing and staffing standards to quality of
water and waste water services, billing collection to metering practices etc.
By taking a step forward Pakistan Water Operator Network (PWON) is now aim to publish KPIs annual
Reports of PWON member utilities with the hope that these reports will be helpful for this sector
manager, decision makers, development partners, researchers, students and for all other stakeholders.
The key performance Indicators report under your study is based on data of Water and Sanitation
Agency (WASA), Lahore. WASA Lahore is the second largest utility of Pakistan and largest utility of the
Punjab Province.
Ms. Maqsooda Fatima
National Coordinator
Pakistan Water Operators Network (PWON)
4th August, 2017
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Key Performance Indicators Report – Year 2016
ACKNOWLEDGEMENT
Special thanks and acknowledgement to Syed Zahid Aziz - Managing Director WASA Lahore / Chairman
PWON for support and guidance and to Ms. Fiza Anjum – Assistant Director (P&D) / (HQ) TO DMD (E)
WASA Lahore for collection and provision of WASA Lahore data. We are also thankful to WASA Lahore
staff whoever helped in provision of data and for making this report possible.
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Key Performance Indicators Report – Year 2016
1) SERVICE COVERAGE
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Key Performance Indicators Report – Year 2016
5600000.00
5800000.00
6000000.00
6200000.00
6400000.00
6600000.00
6800000.00
7000000.00
7200000.00
1st Quarter 2nd Quarter 3rd Quarter 4th Quarter
Population Served with WaterSupply
Total Population in W&S OperatorArea of Responsibility - WaterSupply
89.35
90.39
91.96 92.08
87.00
88.00
89.00
90.00
91.00
92.00
93.00
1st Quarter 2nd Quarter 3rd Quarter 4th Quarter
Water Coverage
%
Water Coverage Population with access to water services (either with direct
Service Connection or within reach of a Public water Point) a Percentage of the total population under utility's nominal
responsibility
1st Quarter 2nd Quarter 3rd Quarter 4th Quarter
Population Served with Water Supply 6164817.00 6236588.00 6345349.00 6445574.00
Total Population in W&S Operator Area of Responsibility - Water Supply 6900000.00 6900000.00 6900000.00 7000000.00
% 89.35 90.39 91.96 92.08
1.1 WATER COVERAGE
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Key Performance Indicators Report – Year 2016
Sewerage Coverage Population with sewerage services (direct service
connections) as a percentage of a total population under utility's nominal responsibility
1st Quarter 2nd Quarter 3rd Quarter 4th Quarter
Population served -Waste water services 6217870 6243637 6285712 6365290
Total population in W&S operator area of responsibility-waste water 6900000 6900000 6900000 7000000
% 90.11 90.49 91.10 90.93
5800000
6000000
6200000
6400000
6600000
6800000
7000000
7200000
1st Quarter 2nd Quarter 3rd Quarter 4th Quarter
Population served -waste waterservices
Total population in W&S operatorarea of responsibility-waste water
90.11
90.49
91.10
90.93
89.60
89.80
90.00
90.20
90.40
90.60
90.80
91.00
91.20
1st Quarter 2nd Quarter 3rd Quarter 4th Quarter
Sewerage Coverage
%
1.2 SEWERAGE COVERAGE
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Key Performance Indicators Report – Year 2016
2) CONSUMPTION AND PRODUCTION
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Key Performance Indicators Report – Year 2016
Water Production Total water supplied to the distributions system (Including purchased water, if
any) expressed by population server per day
1st Quarter 2nd Quarter 3rd Quarter 4th Quarter
Total Water Produced x 1000 173846250000.00 175891500000.00 182027250000.00 184072500000.00
Population served with water supply x no. of days 554833530.00 561292920.00 571081410.00 580101660.00
Liters per capita per day (lpcd) 313.33 313.37 318.74 317.31
168000000000.00
170000000000.00
172000000000.00
174000000000.00
176000000000.00
178000000000.00
180000000000.00
182000000000.00
184000000000.00
186000000000.00
1st Quarter 2nd Quarter 3rd Quarter 4th Quarter
Population served with watersupply x no. of days
Total Water Produced x 1000
313.33 313.37
318.74
317.31
310.00
312.00
314.00
316.00
318.00
320.00
1st Quarter 2nd Quarter 3rd Quarter 4th Quarter
Water Production
Liters per capita per day (lpcd)
2.1 WATER PRODUCTION
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Key Performance Indicators Report – Year 2016
Water Consumption
Total volume of water sold and free supplies expressed by population served per day
1st Quarter 2nd Quarter 3rd Quarter 4th Quarter
Total Water Consumed x 1000 111057075000.00 112488750000.00 109870830000.00 109870830000.00
Population served with water supply x no. of days 554833530.00 561292920.00 571081410.00 580101660.00
Liters per capita per day (lpcd) 200.16 200.41 192.39 189.40
108000000000.00
109000000000.00
110000000000.00
111000000000.00
112000000000.00
113000000000.00
114000000000.00
1st Quarter 2nd Quarter 3rd Quarter 4th Quarter
Population served with watersupply x no. of days
Total Water Consumed x 1000
200.16 200.41
192.39
189.40
180.00
185.00
190.00
195.00
200.00
205.00
1st Quarter 2nd Quarter 3rd Quarter 4th Quarter
Water Consumption
Liters per capita per day (lpcd)
2.2 WATER CONSUMPTION
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Key Performance Indicators Report – Year 2016
3) NON REVENUE WATER
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Key Performance Indicators Report – Year 2016
Non - Revenue Water Difference between water produced and water sold (i.e. volume
of water "lost") expressed as a percentage of net water supplied
1st Quarter 2nd Quarter 3rd Quarter 4th Quarter
Total Water Produced less Total Water Sold 167.00 169.00 193.00 198.00
Total Water Produced 425.00 430.00 445.00 450.00
% 39.29 39.30 43.37 44.00
0.00
50.00
100.00
150.00
200.00
250.00
300.00
350.00
400.00
450.00
500.00
1st Quarter 2nd Quarter 3rd Quarter 4th Quarter
Total Water Produced less TotalWater Sold
Total Water Produced
39.29 39.30
43.37 44.00
36.00
37.00
38.00
39.00
40.00
41.00
42.00
43.00
44.00
45.00
1st Quarter 2nd Quarter 3rd Quarter 4th Quarter
Non-Revenue Water
%
3.1 NON REVENUE WATER
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Key Performance Indicators Report – Year 2016
Un-accounted for Water
Difference between total water produced and total water consumed (which is water sold plus free supplies) expressed as
percentage of total water produced
1st Quarter 2nd Quarter 3rd Quarter 4th Quarter
Total Water Produced - Total Water Consumed 153.50 155.00 176.40 181.40
Total Water Produced 425.00 430.00 445.00 450.00
% 36.12 36.05 39.64 40.31
0.00
100.00
200.00
300.00
400.00
500.00
1st Quarter 2nd Quarter 3rd Quarter 4th Quarter
Total Water Produced - Total WaterConsumed
Total Water Produced
36.12 36.05
39.64
40.31
33.00
34.00
35.00
36.00
37.00
38.00
39.00
40.00
41.00
1st Quarter 2nd Quarter 3rd Quarter 4th Quarter
Unaccounted for Water
%
3.2 UN ACCOUNTED FOR WATER
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Key Performance Indicators Report – Year 2016
4) METERING PRACTICES
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Key Performance Indicators Report – Year 2016
5.34
5.05
4.75 4.63
4.20
4.40
4.60
4.80
5.00
5.20
5.40
1st Quarter 2nd Quarter 3rd Quarter 4th Quarter
Metering Level
%
Metering Level The total number of connections with operating meters divided by total number of connections expressed in percentage
1st Quarter 2nd Quarter 3rd Quarter 4th Quarter
Total Water Connections with Operating Meters 35270 33486 31794 31000
Total Water Connections 659973 663068 669677 669793
% 5.34 5.05 4.75 4.63
0
100000
200000
300000
400000
500000
600000
700000
800000
1st Quarter 2nd Quarter 3rd Quarter 4th Quarter
Total Water Connections withOperating Meters
Total Water Connections
4.1 METERING LEVEL
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Key Performance Indicators Report – Year 2016
Metered Water Sold Volume of metered water sold divided by total volume of
water sold, expressed in percentage
1st Quarter 2nd Quarter 3rd Quarter 4th Quarter
Total Volume of metered water Sold 36.7708 37.9786 35.9656 35.9656
Total Volume of Water Sold 531.5342 543.5189 519.5444 519.5444
% 6.92 6.99 6.92 6.92
0
100
200
300
400
500
600
1st Quarter 2nd Quarter 3rd Quarter 4th Quarter
Total Volume of metered waterSold
Total Volume of Water Sold
6.92
6.99
6.92 6.92
6.88
6.90
6.92
6.94
6.96
6.98
7.00
1st Quarter 2nd Quarter 3rd Quarter 4th Quarter
Metered Water Sold
%
4.2 METERED WATER SOLD
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Key Performance Indicators Report – Year 2016
5) NETWORK PERFORMANCE
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Key Performance Indicators Report – Year 2016
Pipe Breaks / Burst Total number of Pipe breaks / burst divided by total length of the water distribution network
1st Quarter 2nd Quarter 3rd Quarter 4th Quarter
Total No. of breaks or bursts 410 506 506 510
Total length of water distribution network 5818 5826 5869 5890
Breaks / Burst per km 0.07 0.09 0.09 0.09
0
1000
2000
3000
4000
5000
6000
7000
1st Quarter 2nd Quarter 3rd Quarter 4th Quarter
Total No. of breaks or bursts
Total length of water distributionnetwork
0.07
0.09 0.09 0.09
0.00
0.02
0.04
0.06
0.08
0.10
1st Quarter 2nd Quarter 3rd Quarter 4th Quarter
Pipe Breaks / Burst
Breaks / Burst per km
5.1 PIPE BREAKS / BURST
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Key Performance Indicators Report – Year 2016
Sewer System Blockage Total number of blockages divided by total length of sewer system
1st Quarter 2nd Quarter 3rd Quarter 4th Quarter
Total No. of Blockage 39075 35251 43572 27395
Total length of sewer system 4488 4515 4657 4663
Blockage per km 8.71 7.81 9.36 5.87
0
5000
10000
15000
20000
25000
30000
35000
40000
45000
50000
1st Quarter 2nd Quarter 3rd Quarter 4th Quarter
Total No. of Blockage
Total length of sewer system
8.71 7.81
9.36
5.87
0.00
2.00
4.00
6.00
8.00
10.00
1st Quarter 2nd Quarter 3rd Quarter 4th Quarter
Sewer System Blockage
Blockage per km
5.2 SEWER SYSTEM BLOCKAGE
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Key Performance Indicators Report – Year 2016
0
50000
100000
150000
200000
250000
300000
1st Quarter 2nd Quarter 3rd Quarter 4th Quarter
Total No. of Manhole CoversReplaced
Total No. of Manhole
1.23
1.23 1.23
1.24
1.22
1.22
1.23
1.23
1.23
1.23
1.23
1.24
1.24
1st Quarter 2nd Quarter 3rd Quarter 4th Quarter
Replacement of Manhole Covers
%
Replacement of Manhole Covers
Total number of Manhole covers replaced divided by the total number of manholes, expressed in percentage
1st Quarter 2nd Quarter 3rd Quarter 4th Quarter
Total No. of Manhole Covers Replaced 3268 3284 3284 3293
Total No. of Manhole 266234 266234 266234 266234
% 1.23 1.23 1.23 1.24
5.3 REPLACEMENT OF MANHOLE COVERS
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Key Performance Indicators Report – Year 2016
Pipe Leakages Total number of pipe leakages divided by the total length of water distribution network
1st Quarter 2nd Quarter 3rd Quarter 4th Quarter
Total No. of Pipe Leakages 11002 10000 8000 10000
Total Length of Water distribution network 5818 5826 5869 5890
Leakages per km 1.89 1.72 1.36 1.70
0
2000
4000
6000
8000
10000
12000
1st Quarter 2nd Quarter 3rd Quarter 4th Quarter
Total No. of Pipe Leakages
Total Length of Water distributionnetwork
1.89 1.72
1.36
1.70
0.00
0.50
1.00
1.50
2.00
1st Quarter 2nd Quarter 3rd Quarter 4th Quarter
Pipe Leakages
Leakages per km
5.4 PIPE LEAKAGES
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Key Performance Indicators Report – Year 2016
Cleaning / De-siltation of Manholes
Total Number of Manholes Cleaned / de-silted divided by total no. of Manholes, expressed in percentage
1st Quarter 2nd Quarter 3rd Quarter 4th Quarter
Total No. of Manholes cleaned / de-siltated 39693 39299 39880 39774
Total No. of Manholes 266234 266234 266234 266234
% 14.91 14.76 14.98 14.94
0
50000
100000
150000
200000
250000
300000
1st Quarter 2nd Quarter 3rd Quarter 4th Quarter
Total No. of Manholes cleaned / de-siltated
Total No. of Manholes
14.91
14.76
14.98
14.94
14.65
14.70
14.75
14.80
14.85
14.90
14.95
15.00
1st Quarter 2nd Quarter 3rd Quarter 4th Quarter
Cleaning / Desiltation of Manholes
%
5.5 CLEANING / DE – SILTATION OF MANHOLES
23
Key Performance Indicators Report – Year 2016
Cleaning / De-siltation of Sewer
Total length of sewers cleaned / de-silted divided by the total length of sewers, expressed in percentage
1st Quarter 2nd Quarter 3rd Quarter 4th Quarter
Total length of Sewer cleaned 604 599 600 545
Total length of Sewer 4488 4515 4657 4663
% 13.46 13.27 12.88 11.69
0
500
1000
1500
2000
2500
3000
3500
4000
4500
5000
1st Quarter 2nd Quarter 3rd Quarter 4th Quarter
Total length of Sewer cleaned
Total length of Sewer
13.46 13.27
12.88
11.69
10.50
11.00
11.50
12.00
12.50
13.00
13.50
14.00
1st Quarter 2nd Quarter 3rd Quarter 4th Quarter
Cleaning / Desiltation of Sewer
%
5.6 CLEANING / DE – SILTATION OF SEWER
24
Key Performance Indicators Report – Year 2016
Storm Water Drain as Sludge Carrier
Total length of storm water drains being used as sludge carrier divided by the total length of storm water drains, expressed
as percentage
1st Quarter 2nd Quarter 3rd Quarter 4th Quarter
Total length of storm water drains used as sludge carrier 461.48 461.48 461.48 461.48
Total length of storm water drainage network 461.48 461.48 461.48 461.48
% 100.00 100.00 100.00 100.00
0
100
200
300
400
500
1st Quarter 2nd Quarter 3rd Quarter 4th Quarter
Total length of storm water drainsused as sludge carrier
Total length of storm waterdrainage network
100.00 100.00 100.00 100.00
0.00
20.00
40.00
60.00
80.00
100.00
120.00
1st Quarter 2nd Quarter 3rd Quarter 4th Quarter
Storm Water Drain As Sludge Carrier
%
5.7 STORM WATER DRAIN USED AS SLUDGE CARRIER
25
Key Performance Indicators Report – Year 2016
Sewer Collapse / Crown Failures
Total No. of collapse / crown failure divided by the total length of sewerage, expressed as percentage
1st Quarter 2nd Quarter 3rd Quarter 4th Quarter
Total No. of collapse or crown failure 27 30 26 22
Total length of sewers 4488 4515 4657 4663
% 0.60 0.66 0.56 0.47
0
500
1000
1500
2000
2500
3000
3500
4000
4500
5000
1st Quarter 2nd Quarter 3rd Quarter 4th Quarter
Total No. of collapse or crown failure
Total length of sewers
0.60
0.66
0.56
0.47
0.00
0.10
0.20
0.30
0.40
0.50
0.60
0.70
1st Quarter 2nd Quarter 3rd Quarter 4th Quarter
Sewer Collapse / Crown Failure
%
5.8 SEWER COLLAPSE / CROWN FAILURES
26
Key Performance Indicators Report – Year 2016
6) COST AND STAFFING
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Key Performance Indicators Report – Year 2016
Unit Operational Cost - Water Sold (Production Cost at Consumer End)
Total operational expenses divided by total volume of water sold
1st Quarter 2nd Quarter 3rd Quarter 4th Quarter
Total Operational Cost 1695659000 1777245000 1564023000 1592025000
Total Water Sold 105534900 106762050 103080600 103080600
Rs. Per cubic meter of water consumed 16.07 16.65 15.17 15.44
0
500000000
1E+09
1.5E+09
2E+09
1st Quarter 2nd Quarter 3rd Quarter 4th Quarter
Total Operational Cost
Total Water Sold
16.07
16.65
15.17 15.44
14.00
14.50
15.00
15.50
16.00
16.50
17.00
1st Quarter 2nd Quarter 3rd Quarter 4th Quarter
Unit Operational Cost - Water Sold (Production Cost at Consumer End
Rs. Per cubic meter of water consumed
6.1 UNIT OPERATING COST - WATER SOLD (PRODUCTION COST AT
CONSUMER END)
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Key Performance Indicators Report – Year 2016
Unit Operating Cost - Water Produced
Total operational expenses divided by total volume of water produced
1st Quarter 2nd Quarter 3rd Quarter 4th Quarter
Total Operating Cost / Expenses 1695659000 1777245000 1564023000 1592025000
Total Water produced 173846250 175891500 182027250 184072500
Rs. Per cubic meter of water produced 9.75 10.10 8.59 8.65
0
200000000
400000000
600000000
800000000
1E+09
1.2E+09
1.4E+09
1.6E+09
1.8E+09
2E+09
1st Quarter 2nd Quarter 3rd Quarter 4th Quarter
Total Operating Cost / Expenses
Total Water produced
9.75
10.10
8.59 8.65
7.50
8.00
8.50
9.00
9.50
10.00
10.50
1st Quarter 2nd Quarter 3rd Quarter 4th Quarter
Unit Operational Cost - Water Produced
Rs. Per cubic meter of water produced
6.2 UNIT OPERATING COST - WATER PRODUCTION
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Key Performance Indicators Report – Year 2016
W&WW Staff per 1000 W&WW Connections
Total number of staff related to water & waste-water services expressed as per thousand water & waste - water connections
1st Quarter 2nd Quarter 3rd Quarter 4th Quarter
Total Staff Related to Water & Waste Water 8770 8770 8770 8770
Total Water Connections 659919 663023 669630 669750
Total Waste Water Connections 646430 649293 653968 662810
In Numbers 6.71 6.68 6.63 6.58
0
200000
400000
600000
800000
1000000
1200000
1400000
1600000
1st Quarter 2nd Quarter 3rd Quarter 4th Quarter
Total Waste Water Connections
Total Water Connections
Total Staff Related to Water &Waste Water
6.71
6.68
6.63
6.58
6.50
6.55
6.60
6.65
6.70
6.75
1st Quarter 2nd Quarter 3rd Quarter 4th Quarter
W&WW Staff per 1000 W&WW Connections
In Numbers
6.3 WATER AND WASTE WATER STAFF PER 1000 W&WW
CONNECTIONS
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Key Performance Indicators Report – Year 2016
Water Staff per 1000 Water Connections
Total number of staff related to water supply expressed as per thousand water connections
1st Quarter 2nd Quarter 3rd Quarter 4th Quarter
Total Staff Related to Water Supply 3707 3707 3707 3707
Total Water Connections 659919 663023 669630 669750
In Numbers 5.62 5.59 5.54 5.53
0
100000
200000
300000
400000
500000
600000
700000
800000
1st Quarter 2nd Quarter 3rd Quarter 4th Quarter
Total Water Connections
Total Staff Related to WaterSupply
5.62
5.59
5.54 5.53
5.48
5.50
5.52
5.54
5.56
5.58
5.60
5.62
5.64
1st Quarter 2nd Quarter 3rd Quarter 4th Quarter
Water Staff per 1000 Water Connections
In Numbers
6.4 WATER STAFF PER 1000 WATER CONNECTIONS
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Key Performance Indicators Report – Year 2016
WW Staff per 1000 WW Connections
Total number of staff related to waste-water services expressed as per thousand waste-water connections
1st Quarter 2nd Quarter 3rd Quarter 4th Quarter
Total Staff related to waste-water services 5063 5063 5063 5063
Total No. of waste-water connections 646430 649293 653968 662810
In Numbers 7.83 7.80 7.74 7.64
0
100000
200000
300000
400000
500000
600000
700000
800000
1st Quarter 2nd Quarter 3rd Quarter 4th Quarter
Total No. of waste-waterconnections
Total Staff related to waste-waterservices
7.83 7.80
7.74
7.64
7.50
7.55
7.60
7.65
7.70
7.75
7.80
7.85
1st Quarter 2nd Quarter 3rd Quarter 4th Quarter
WW Staff per 1000 WW Connection
In Numbers
6.5 WASTE WATER STAFF PER 1000 WASTE WATER CONNECTIONS
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Key Performance Indicators Report – Year 2016
Salaries Related Cost as Proportion of Total
Operating Cost
Total Salaries / employee related costs (including salaries, wages, pensions, other benefits, etc.) divided by total operating costs,
expressed as a percentage
1st Quarter 2nd Quarter 3rd Quarter 4th Quarter
Salaries /employee related cost 654.738 695.22 641.436 693.973
Total Operating Cost 1695.659 1777.245 1564.023 1592.025
% 38.61 39.12 41.01 43.59
0
200
400
600
800
1000
1200
1400
1600
1800
2000
1st Quarter 2nd Quarter 3rd Quarter 4th Quarter
Salaries /employee related cost
Total Operating Cost
38.61 39.12
41.01
43.59
36.00
38.00
40.00
42.00
44.00
1st Quarter 2nd Quarter 3rd Quarter 4th Quarter
Salaries /Employee Related Cost as Proportion of Total Operating Cost
%
6.6 SALARIES / EMPLOYEE RELATED COST AS PROPORTION OF TOTAL
OPERATING COST
33
Key Performance Indicators Report – Year 2016
Power / Electricity Cost as Proportion of Total
Operating Cost
Total Power / Electricity Costs of the utility divided by total operating costs, expressed as a percentage
1st Quarter 2nd Quarter 3rd Quarter 4th Quarter
Power / Electricity Cost 772.19 780 737.132 703.753
Total Operating Cost 1695.659 1777.245 1564.023 1592.025
% 45.54 43.89 47.13 44.20
0
200
400
600
800
1000
1200
1400
1600
1800
2000
1st Quarter 2nd Quarter 3rd Quarter 4th Quarter
Power / Electricity Cost
Total Operating Cost
45.54
43.89
47.13
44.20
42.00
43.00
44.00
45.00
46.00
47.00
48.00
1st Quarter 2nd Quarter 3rd Quarter 4th Quarter
Power / Electricity Cost as Propotion of Total Operating Cost
%
6.7 POWER / ELECTRICITY RELATED COST AS PROPORTION OF TOTAL
OPERATING COST
34
Key Performance Indicators Report – Year 2016
Maintenance Cost (Without Contracted
Out Cost) As Proportion of Total
Operating Cost
Total Maintenance Cost (Without Contracted Out Cost) divided by total annual operational costs, expressed as a percentage
1st Quarter 2nd Quarter 3rd Quarter 4th Quarter
Maintenance Cost (without contracted out cost) 0 0 0 0
Total Operating Cost 1695.659 1777.245 1564.023 1592.025
% 0.00 0.00 0.00 0.00
0
200
400
600
800
1000
1200
1400
1600
1800
1st Quarter2nd Quarter
3rd Quarter4th Quarter
Maintenance Cost (withoutcontracted out cost)
Total Operating Cost
6.8 MAINTENANCE COST AS PROPORTION OF TOTAL OPERATING COST
35
Key Performance Indicators Report – Year 2016
Contracted-Out Cost as Proportion of Total
Operating Cost
Total cost of services contracted - out to the private sector divided by total operational costs, expressed as a percentage
1st Quarter 2nd Quarter 3rd Quarter 4th Quarter
Contracted out Cost (For maintenance only) 214.183 250 111.49 134.42
Total Operating Cost 1695.659 1777.245 1564.023 1592.025
% 12.63 14.07 7.13 8.44
0
200
400
600
800
1000
1200
1400
1600
1800
2000
1st Quarter 2nd Quarter 3rd Quarter 4th Quarter
Contracted out Cost (Formaintenance only)
Total Operating Cost
12.63 14.07
7.13 8.44
0.00
5.00
10.00
15.00
1st Quarter 2nd Quarter 3rd Quarter 4th Quarter
Contracted - Out Cost as Proportion of Total Operating Cost
%
6.9 CONTRACTED OUT COST AS PROPORTION OF TOTAL OPERATING
COST
36
Key Performance Indicators Report – Year 2016
7) WATER QUALITY
37
Key Performance Indicators Report – Year 2016
Chemically Unfit Sources
No. of sources chemically unfit divided by total number of sources in the reporting period, expressed as a percentage
1st Quarter 2nd Quarter 3rd Quarter 4th Quarter
Total No. of Chemically Unfit Sources 0 0 1 1
Total No. of Sources 104 105 323 330
% 0.00 0.00 0.31 0.30
0
50
100
150
200
250
300
350
1st Quarter 2nd Quarter 3rd Quarter 4th Quarter
Total No. of Sources
Total No. of Chemically UnfitSources
0.00 0.00
0.31 0.30
0.00
0.05
0.10
0.15
0.20
0.25
0.30
0.35
1st Quarter 2nd Quarter 3rd Quarter 4th Quarter
Chemically Unfit Sources
%
7.1 CHEMICALLY UNFIT SOURCES
38
Key Performance Indicators Report – Year 2016
Biologically Unfit Sources
No. of sources biologically unfit divided by total number of sources in the reporting period, expressed as a percentage
1st Quarter 2nd Quarter 3rd Quarter 4th Quarter
Total No. of biologically Unfit Sources 0 0 0 0
Total No. of Sources 104 105 323 330
% 0.00 0.00 0.00 0.00
0
50
100
150
200
250
300
350
1st Quarter2nd Quarter
3rd Quarter4th Quarter
Total No. of biologically Unfit Sources
Total No. of Sources
7.2 BIOLOGICALLY UNFIT SOURCES
39
Key Performance Indicators Report – Year 2016
Chemically Unfit Taps No. of samples at taps chemically unfit divided by total no. of samples at
taps in the reporting period, expressed as a percentage
1st Quarter 2nd Quarter 3rd Quarter 4th Quarter
Total No. of Samples chemically unfit at taps 10 12 13 15
Total No. of Samples taken 1400 1409 778 700
% 0.71 0.85 1.67 2.14
0
200
400
600
800
1000
1200
1400
1600
1st Quarter 2nd Quarter 3rd Quarter 4th Quarter
Total No. of Samples chemically unfitat taps
Total No. of Samples taken
0.71 0.85
1.67
2.14
0.00
0.50
1.00
1.50
2.00
2.50
1st Quarter 2nd Quarter 3rd Quarter 4th Quarter
Chemically Unfit Taps
%
7.3 CHAMICALLY UNFIT TAPS
40
Key Performance Indicators Report – Year 2016
Biologically Unfit Taps No. of samples at taps biologically unfit divided by total no. of samples
at taps in the reporting period, expressed as a percentage
1st Quarter 2nd Quarter 3rd Quarter 4th Quarter
Total No. of Samples Biologically unfit at taps 26 25 48 40
Total No. of Samples Taken 1400 1409 778 700
% 1.86 1.77 6.17 5.71
0
200
400
600
800
1000
1200
1400
1600
1st Quarter 2nd Quarter 3rd Quarter 4th Quarter
Total No. of Samples Biologically unfitat taps
Total No. of Samples Taken
1.86 1.77
6.17 5.71
0.00
1.00
2.00
3.00
4.00
5.00
6.00
7.00
1st Quarter 2nd Quarter 3rd Quarter 4th Quarter
Biologically Unfit Taps
%
7.4 BIOLOGICALLY UNFIT TAPS
41
Key Performance Indicators Report – Year 2016
Water Quality - Required Residual
Chlorine Test
The number of tests carried out on samples taken from the distribution system, as a percentage of the number required by the standard that
applies
1st Quarter 2nd Quarter 3rd Quarter 4th Quarter
Total No. of Residual Chlorine Samples Carried Out
777 777 472 470
Total No. of Residual Chlorine Samples Carried out as per Standards
1500 1500 1500 1500
% 51.80 51.80 31.47 31.33
0
200
400
600
800
1000
1200
1400
1600
1st Quarter 2nd Quarter 3rd Quarter 4th Quarter
Total No. of Residual ChlorineSamples Carried Out
Total No. of Residual ChlorineSamples Carried out as per Standards
51.80 51.80
31.47 31.33
0.00
10.00
20.00
30.00
40.00
50.00
60.00
1st Quarter 2nd Quarter 3rd Quarter 4th Quarter
Water Quality - Required Residual Chlorine Test
%
7.5 WATER QUALITY - REQUIRED RESIDUAL CHLORINE TEST
42
Key Performance Indicators Report – Year 2016
Water Quality - Samples Passed
Residual Chlorine Test
The percentage of samples tested for residual chlorine that pass the relevant standard
1st Quarter 2nd Quarter 3rd Quarter 4th Quarter
Total No. of Residual Chlorine Samples that Passed the Relevant Standard 777 777 472 470
Total No. of Residual Chlorine Samples Carried Out 777 777 472 470
% 100.00 100.00 100.00 100.00
0
100
200
300
400
500
600
700
800
900
1st Quarter 2nd Quarter 3rd Quarter 4th Quarter
Total No. of Residual ChlorineSamples that Passed the RelevantStandard
Total No. of Residual ChlorineSamples Carried Out
100.00 100.00 100.00 100.00
0.00
20.00
40.00
60.00
80.00
100.00
120.00
1st Quarter 2nd Quarter 3rd Quarter 4th Quarter
Water Quality - Samples Passed Residual Chlorine Test
%
7.6 WATER QUALITY – SAMPLES PASSED RESIDUAL CHLORINE TEST
43
Key Performance Indicators Report – Year 2016
8) QUALITY OF SERVICES
44
Key Performance Indicators Report – Year 2016
Water Supply Complaints
Total No. of Water complaints divided by total number of water connections, expressed as a percentage
1st Quarter 2nd Quarter 3rd Quarter 4th Quarter
Total No. of Water Complaints 4668.5 2334.25 2405 2600.5
Total No. of Water Connections 659919 663023 669630 669750
% 0.71 0.35 0.36 0.39
0
100000
200000
300000
400000
500000
600000
700000
800000
1st Quarter 2nd Quarter 3rd Quarter 4th Quarter
Total No. of Water Connections
Total No. of Water Complaints
0.71
0.35 0.36 0.39
0.00
0.10
0.20
0.30
0.40
0.50
0.60
0.70
0.80
1st Quarter 2nd Quarter 3rd Quarter 4th Quarter
Water Supply Complaints
%
8.1 WATER SUPPLY COMPLAINTS
45
Key Performance Indicators Report – Year 2016
Waste Water Complaints
Total No. of waste water complaints divided by total number of waste water connections, expressed as a percentage
1st Quarter 2nd Quarter 3rd Quarter 4th Quarter
Total No. Waste Water Complaints
35778 17889 15199 13199
Total No. of Waste Water Connections
646430 649293 653968 662810
% 5.53 2.76 2.32 1.99
0
100000
200000
300000
400000
500000
600000
700000
1st Quarter 2nd Quarter 3rd Quarter 4th Quarter
Total No. Waste Water Complaints
Total No. of Waste WaterConnections
5.53
2.76 2.32
1.99
0.00
1.00
2.00
3.00
4.00
5.00
6.00
1st Quarter 2nd Quarter 3rd Quarter 4th Quarter
Waste Water Complaints
%
8.2 WASTE WATER COMPLAINTS
46
Key Performance Indicators Report – Year 2016
Revenue / Billing Complaints
Total No. of billing complaints divided by total number of water and waste water connections, expressed as a percentage
1st Quarter 2nd Quarter 3rd Quarter 4th Quarter
Total Complaints related to Billing 133.5 66.75 140 154
Total No. of W& WW Connections 1306349 1312316 1323598 1332560
% 0.010 0.005 0.011 0.012
0
200000
400000
600000
800000
1000000
1200000
1400000
1st Quarter 2nd Quarter 3rd Quarter 4th Quarter
Total Complaints related to Billing
Total No. of W& WW Connections
0.010
0.005
0.011 0.012
0.000
0.002
0.004
0.006
0.008
0.010
0.012
0.014
1st Quarter 2nd Quarter 3rd Quarter 4th Quarter
Revenue / Billing Complaints
%
8.3 REVENUE / BILLING COMPLAINTS
47
Key Performance Indicators Report – Year 2016
Waste Water Treatment - Primary
Proportion of collected sewage that receives primary treatment only, 1.e. involving settlement with the intention of removing solids, but not
biological treatment, but lagoon and mechanical treatment can be included, where appropriate
1st Quarter 2nd Quarter 3rd Quarter 4th Quarter
Waste Water Treatment at Primary Level
0 0 0 0
Waste Water Collected 1500 1500 1500 1500
% 0.00 0.00 0.00 0.00
0
200
400
600
800
1000
1200
1400
1600
1st Quarter2nd Quarter
3rd Quarter4th Quarter
0 0
0 0
1500 1500 1500 1500
Waste Water Treatment at PrimaryLevel
Waste Water Collected
8.4 WASTE WATER TREATMENT - PRIMARY
48
Key Performance Indicators Report – Year 2016
Waste Water Treatment - Secondary
Proportion of collected sewage that receives secondary treatment , 1.e. removing oxygen demand as well as solids, normally biological
treatment, but lagoon and mechanical treatment can be included, where appropriate
1st Quarter 2nd Quarter 3rd Quarter 4th Quarter
Waste Water Treated at Secondary Level
0 0 0 0
Waste Water Collected 1500 1500 1500 1500
% 0.00 0.00 0.00 0.00
0
200
400
600
800
1000
1200
1400
1600
1st Quarter2nd Quarter
3rd Quarter4th Quarter
0 0
0 0
1500 1500 1500 1500
Waste Water Treated at SecondaryLevel
Waste Water Collected
8.5 WASTE WATER TREATMENT - SECONDARY
49
Key Performance Indicators Report – Year 2016
9) BILLING AND COLLECTIONS
50
Key Performance Indicators Report – Year 2016
Average Revenue Water and Waste
Water
Total annual water and waste water operating revenues expressed by annual amount of water sold
1st Quarter 2nd Quarter 3rd Quarter 4th Quarter
Total Operating Revenue 758311000 776221000 706411000 629106000
Total Water Sold 105534900 106762050 103080600 103080600
Rs. Per cubic meter of water sold 7.19 7.27 6.85 6.10
0
100000000
200000000
300000000
400000000
500000000
600000000
700000000
800000000
900000000
1st Quarter 2nd Quarter 3rd Quarter 4th Quarter
Total Operating Revenue
Total Water Sold
7.19 7.27
6.85
6.10
5.50
6.00
6.50
7.00
7.50
1st Quarter 2nd Quarter 3rd Quarter 4th Quarter
Average Revenue Water & Waste Water
Rs. Per cubic meter of water sold
9.1 AVERAGE REVENUE WATER AND WASTE WATER
51
Key Performance Indicators Report – Year 2016
Collection Period Closing balance of arrears for the reporting period divided by total
operating revenues of the reporting period expressed in days
1st Quarter 2nd Quarter 3rd Quarter 4th Quarter
Arrears x Days in reporting period 359874.305 364436.805 442924.7969 396737.115
Total Operating Revenue 758.311 776.221 706.411 629.106
No. of Days 474.57 469.50 627.01 630.64
0
50000
100000
150000
200000
250000
300000
350000
400000
450000
500000
1st Quarter 2nd Quarter 3rd Quarter 4th Quarter
Arrears x Days in reporting period
Total Operating Revenue
474.57 469.50
627.01 630.64
0.00
100.00
200.00
300.00
400.00
500.00
600.00
700.00
1st Quarter 2nd Quarter 3rd Quarter 4th Quarter
Collection Period
No. of Days
9.2 COLLECTION PERIOD
52
Key Performance Indicators Report – Year 2016
Billing Efficiency Total No. of bills issued to the consumers divided by the total no. of
water connections
1st Quarter 2nd Quarter 3rd Quarter 4th Quarter
Total No. of bills issued 604530 605772 609730 610735
Total No. of water connections 659919 663023 669630 669750
% 91.61 91.37 91.05 91.19
560000
580000
600000
620000
640000
660000
680000
1st Quarter 2nd Quarter 3rd Quarter 4th Quarter
Total No. of bills issued
Total No. of water connections
91.61
91.37
91.05
91.19
90.70
90.80
90.90
91.00
91.10
91.20
91.30
91.40
91.50
91.60
91.70
1st Quarter 2nd Quarter 3rd Quarter 4th Quarter
Billing Efficiency
%
9.3 BILLING EFFICIENCY
53
Key Performance Indicators Report – Year 2016
Collection Efficiency (Physical)
Total No. of bills paid by the consumers divided by the total no. of bills issued to consumers
1st Quarter 2nd Quarter 3rd Quarter 4th Quarter
Total No. of bills paid 386899.2 387694.08 390227.2 390870.4
Total No. of bills issued 604530 605772 609730 610735
% 64.00 64.00 64.00 64.00
0
100000
200000
300000
400000
500000
600000
700000
1st Quarter 2nd Quarter 3rd Quarter 4th Quarter
Total No. of bills paid
Total No. of bills issued
64.00 64.00 64.00 64.00
0.00
10.00
20.00
30.00
40.00
50.00
60.00
70.00
1st Quarter 2nd Quarter 3rd Quarter 4th Quarter
Collection Efficiency (Physical)
%
9.4 COLLECTION EFFICIENCY (PHYSICAL)
54
Key Performance Indicators Report – Year 2016
Collection Efficiency (Financial)
Total amount received against the bills divided by the total amount billed
1st Quarter 2nd Quarter 3rd Quarter 4th Quarter
Total amount of bills received 536.032 508.87 428.372101 414.92
Total amount of bills issued 661.76 628.2345679 528.8544457 512.2469136
% 81.00 81.00 81.00 81.00
0
100
200
300
400
500
600
700
1st Quarter 2nd Quarter 3rd Quarter 4th Quarter
Total amount of bills received
Total amount of bills issued
81.00
81.00 81.00
81.00
Collection Efficiency (Financial)
1st Quarter
2nd Quarter
3rd Quarter
4th Quarter
9.5 COLLECTION EFFICIENCY (FINANCIAL)
55
Key Performance Indicators Report – Year 2016
10) FINANCIAL PERFORMANCE
56
Key Performance Indicators Report – Year 2016
Operational Cost Coverage
Total annual operational revenue divided by total annual operating costs
1st Quarter 2nd Quarter 3rd Quarter 4th Quarter
Total Operating Revenue 758.311 776.221 706.411 629.106
Total Operating Expenses 1695.659 1777.245 1564.023 1592.025
Ratio 0.45 0.44 0.45 0.40
0
200
400
600
800
1000
1200
1400
1600
1800
2000
1st Quarter 2nd Quarter 3rd Quarter 4th Quarter
Total Operating Revenue
Total Operating Expenses
0.45 0.44
0.45
0.40
0.36
0.38
0.40
0.42
0.44
0.46
1st Quarter 2nd Quarter 3rd Quarter 4th Quarter
Operational Cost Coverage
Ratio
10.1 OPERATIONAL COST COVERAGE
57
Key Performance Indicators Report – Year 2016
Working Ratio Total operating expenses divided by total operating revenues
1st Quarter 2nd Quarter 3rd Quarter 4th Quarter
Total Operating Expenses 1695.659 1777.245 1564.023 1592.025
Total Operating Revenue 758.311 776.221 706.411 629.106
Ratio 2.24 2.29 2.21 2.53
0
200
400
600
800
1000
1200
1400
1600
1800
2000
1st Quarter 2nd Quarter 3rd Quarter 4th Quarter
Total Operating Expenses
Total Operating Revenue
2.24 2.29
2.21
2.53
2.00
2.10
2.20
2.30
2.40
2.50
2.60
1st Quarter 2nd Quarter 3rd Quarter 4th Quarter
Working Ratio
Ratio
10.2 WORKING RATIO
58
Key Performance Indicators Report – Year 2016
Debt Servicing Total debt servicing cost divided by total operating revenue expressed
as percentage
1st Quarter 2nd Quarter 3rd Quarter 4th Quarter
Total Debt Servicing Cost 0 0 0 0
Total Operating Revenue 758.311 776.221 706.411 629.106
% 0.00 0.00 0.00 0.00
0
100
200
300
400
500
600
700
800
1st Quarter2nd Quarter
3rd Quarter4th Quarter
Total Debt Servicing Cost
Total Operating Revenue
10.3 DEBT SERVICING
59
Key Performance Indicators Report – Year 2016
SUMMARY
Water and Sanitation Agency (WASA) Lahore Key Performance Indicators Report ( Y-2016)
Sr. No
Performance Indicators Unit 1st Q 2nd Q 3rd Q 4th Q Yearly AVG
Remarks
1. Services Coverage
1.1 Water Coverage % 89.35 90.39 91.96 92.08 90.94
1.2 Sewerage Coverage % 90.11 90.49 91.10 90.93 90.66
2. Production and Consumption
2.1 Water production Ipcd 313.33 313.37 318.74 317.31 315.69
2.2 Water Consumption Ipcd 200.16 200.41 192.39 189.40 195.59
3. Non Revenue Water
3.1 Non-Revenue Water % 39.29 39.30 43.37 44.00 41.49
3.2 Un-Accounted for Water % 36.12 36.05 39.64 40.31 38.03
4. Metering Practices
4.1 Metering Level % 5.34 5.05 4.75 4.63 4.94
4.2 Metered Water Sold % 6.92 6.99 6.92 6.92 6.94
5. Network Performance
5.1 Pipe Breaks / Burst Breaks per
km 0.07 0.09 0.09 0.09 0.08
5.2 Sewerage System Blockages Blockage per
km 8.71 7.81 9.36 5.87 7.94
5.3 Replacement of Manhole Covers % 1.23 1.23 1.23 1.24 1.23
5.4 Pipe Leakages Leakages per
km 1.89 1.72 1.36 1.70 1.67
5.5 Cleaning/ Desilting of Manholes % 14.91 14.76 14.98 14.94 14.90
5.6 Cleaning / Desiltation of Sewers % 13.46 13.27 12.88 11.69 12.82
5.7 Storm Water Drain Used as Sludge carriers.
% 100.00 100.00 100.00 100.00 100.00
5.8 Sewer collapse / Crown Failure % 0.60 0.66 0.56 0.47 0.57
6. Cost and Staffing
6.1 Unit Operational Cost - Water Sold
Rs. Per cubic meter of
water sold 16.07 16.65 15.17 15.44 15.83
6.2 Unit Operational Cost - Water Produced
Rs. Per cubic meter of
water produced
9.75 10.10 8.59 8.65 9.27
6.3 W&WW Staff/1000 W &WW Connections
ratio 6.71 6.68 6.63 6.58 6.65
6.4 W Staff /1000 Water Connections ratio 5.62 5.59 5.54 5.53 5.57
60
Key Performance Indicators Report – Year 2016
6.5 WW Staff/ 1000 WW Connections ratio 7.83 7.80 7.74 7.64 7.75
6.6 Salary Costs as a proportion of Total Operating Cost
% 38.61 39.12 41.01 43.59 40.58
6.7 Power/Electricity Costs as a proportion of Total Operating Cost
% 45.54 43.89 47.13 44.20 45.19
6.8 Maintenance Costs as a proportion of Total Operating Costs(non contracted)
% 0.00 0.00 0.00 0.00 0.00
6.9 Contracted-out Costs as a proportion of Operating Cost
% 12.63 14.07 7.13 8.44 10.57
7. Water Quality
7.1 Chemically Unfit Water Samples at Source
% 0.00 0.00 0.31 0.30 0.15
7.2 Biologically Unfit Water Samples at Source
% 0.00 0.00 0.00 0.00 0.00
7.3 Chemically Unfit Water Samples at Tap
% 0.71 0.85 1.67 2.14 1.34
7.4 Biologically Unfit Water Samples at Tap
% 1.86 1.77 6.17 5.71 3.88
7.5 Water Quality – Required Residual Chlorine Test
% 51.80 51.80 31.47 31.33 41.60
7.6 Water Quality – Samples Passed Residual chlorine Test
% 100.00 100.00 100.00 100.00 100.00
8. Quality of Services
8.1 Water Supply Complaints % 0.71 0.35 0.36 0.39 0.45
8.2 Waste Water Complaints % 5.53 2.76 2.32 1.99 3.15
8.3 Revenue / Billing Complaints % 0.01 0.01 0.01 0.01 0.01
8.4 Wastewater Treatment-Primary % 0.00 0.00 0.00 0.00 0.00
8.5 Wastewater treatment-secondary % 0.00 0.00 0.00 0.00 0.00
9. Billings and Collections
9.1 Average Revenue of Water & Waste Water
Rs. per cubic meter of
water sold 7.19 7.27 6.85 6.10 6.85
9.2 Collection Period Days 474.57 469.50 627.01 630.64 550.43
9.3 Billing Efficiency % 91.61 91.37 91.05 91.19 91.30
9.4 Collection Efficiency (Physical) % 64.00 64.00 64.00 64.00 64.00
9.5 Collection Efficiency (Financial) % 81.00 81.00 81.00 81.00 81.00
10. Financial Performance
10.1 Operational cost coverage ratio 0.45 0.44 0.45 0.40 0.43
10.2 Working Ratio ratio 2.24 2.29 2.21 2.53 2.32
10.3 Debt service ratio % 0.00 0.00 0.00 0.00 0.00
Legends
Very Poor performance
Medium performance
Excellent performance
61
Key Performance Indicators Report – Year 2016
Thank You!