Motivating Yourself and

OthersA Practical Process That Will Produce Results1,2

A Presentation for SOMC A Presentation for SOMC Medical EducationMedical Education

Kendall L. Stewart, MD, MBA, Kendall L. Stewart, MD, MBA, DFAPADFAPA

April 14, 2008April 14, 2008

1My aim is to offer practical insights you can put to use in your personal and professional lives.2Please let me know whether I have succeeded when you complete your evaluation form.

Why is this important?

• Every organizational leader in the world thinks about it every day.

• It is often the difference between success and failure.

• It is not easy to create or sustain.

• Some people have it.• Some people don’t.• It varies from moment to

moment.• It varies depending on our

interests.• Most of us would like to

have more of it.1,2

• After mastering the information in this presentation, you will be able to– Identify three factors that

diminish motivation at work,

– Identify three of the common results of poor motivation in the workplace,

– Identify three of the most powerful motivators in your life,

– Identify three practical steps in an effective process for motivating yourself,

– Identify three practical steps in an effective process for motivating others,

1No patient has ever come in complaining of having too much motivation—except for those with impulse control disorders.2A patient’s son was motivated to be unmotivated.

What factors diminish motivation in the workplace?

• Meaningless tasks• Red tape• The BMW club1

• Lack of clear goals• Failure to set

priorities• Distractions• Over-commitment• Information overload• No positive feedback• Lack of autonomy

• Unpredictable change in direction

• Lack of recognition• No closure• Absence of humor• Micromanagement• Failure to delegate• Bureaucratic hurdles• Interpersonal

conflict2

• Lack of accountability

1Have you ever met a miserable person who did not firmly believe someone else was to blame?2Disagreeable people take the joy out of work. A hunter shot a duck and the farmer was disagreeable.

What are some of the results of poor motivation in the workplace?

• Laziness• Failure• Procrastination• Poor quality1,2

• Resistance• Avoidance• Tardiness• Burnout• Demoralization• Dissention

• Frustration • Conflict• Lack of meaning• Absence of pride• Resentment• Turnover• Disengagement• Discouragement• Negative

organizational culture

1One of SOMC’s “silverbacks” recently made an insightful and witty observation.2”We didn’t start counting surgical instruments until the 1980s, and . . .”

What are some of the most powerful motivators in our lives?

• Commitment• Money• Meaning• Recognition• Love• Participation• Emotion• Appreciation• Collegiality• Competition• Hate1,2,3

• Religious beliefs

• Sense of accomplishment

• Cultural norms• Chance to make a

difference• Independence• Opportunity to

serve• Duty• Habit• High energy level• Perceived need for

change1Unfortunately, hate remains one of the most powerful human motivators.2A patient seriously considered crashing her car into my office.3Dr. Jitendra Patel told a wonderful story about a woman requesting cyanide.

How can you motivate yourself?

• Stick with your passions.

• Share your enthusiasm.• Hang out with high

achievers.• Flavor tedium with

pleasure.1,2

• Go with your strengths.• Make lists.• Get yourself worked up.• Stay focused on results.• Act in spite of your

feelings.• Just do something.

1I have exercised more than an hour each day for many years.2I combine exercise with distracting activities that I enjoy.

How can you motivate others?

• Associate with highly motivated people.

• Set a measurable goal.• Recruit a choir.• Make a compelling case.• Use emotional bait.• Set a fire and keep it going.• Lead by example.1

• Produce results.• Make it fun.• Explain how.• Keep doing something new

and different.• Celebrate

1Let me tell you an amazing story about SparkPeople.

What have you learned?

• Motivation—our own and others’—is a major issue in our lives.

• It matters at home and at work.• We each have different motivational

temperaments. • It’s not a question of getting more, but

of harnessing what we’ve got.1,2

• There are effective ways to do that.• Try some of them out.• Don’t let your frustrated longing for

perfection keep you from making some progress.

1If you want to see the transforming power of motivation, watch what loving parents do for their kids.2For a time, my father drove a Dutch Oven Bakery truck and sold door-to-door.

Where can you learn more?1

• Adair J, Understanding Motivation. Guildford: Talbot Adair, 1990.

• Chandler S, 100 Ways to Motivate Yourself, 1996.

• Hilton P, Using Incentives to Reward and Motivate Employees, Personnel Management, 1992,24(9), 49-52.

• Rye DE, 1001 Ways to Inspire: Your Organization, Your Team and Yourself, 1998.

• Stewart, KL et. al., A Portable Mentor for Organizational Leaders, SOMCPress, 2003

• Straub JT, The Agile Manager’s Guide to Motivating People, April 1998.

1Please visit www.KendallLStewartMD.com to download related White Papers and presentations.

How can you contact me?1

Kendall L. Stewart, M.D.Kendall L. Stewart, M.D.VPMA and Chief Medical OfficerVPMA and Chief Medical OfficerSouthern Ohio Medical CenterSouthern Ohio Medical Center

President & CEOPresident & CEOThe SOMC Medical Care Foundation, The SOMC Medical Care Foundation,

Inc.Inc.

1805 27th Street1805 27th StreetWaller BuildingWaller Building

Suite B01Suite B01Portsmouth, Ohio 45662Portsmouth, Ohio 45662

740.356.8153740.356.8153

StewartK@somc.org KendallLStewartMD@yahoo.comKendallLStewartMD@yahoo.com

www.somc.orgwww.KendallLStewartMD.com 1All speaking and consultation fees are contributed to the SOMC Endowment Fund.

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