1. Understanding not the work1. Knowing we make the world a better placeIt's how the work helps others/contributes vs. unit delivery. e.g. builds their home/future opportunitiesResult = self esteem. Strong emotion (love/hate equivalent)Goal sharing = buy-in. This is most criticalSPIRIT OF THE SQUIRRELWorthwhile workMgmt set critical goals. Team set the rest 2. Everyone works towards a shared goal Goals are marker posts between today and where we need to get to. Goals can change. Goals get people movingValues are now. Values are lived. Values don't change. Values sustain the effort3. Values guide all plans, decisions and actionsValues are only real when acted and insisted upon other peopleValues are the real bossGoals + values dene the eld + rules1. A playing eld with clearly marked territoryLeaders decide on players positions and rolesand then get off the pitch, letting the players get on with the 'game'Taking charge/empowerment comes from knowing the rules and what your territory/ roles isTHE WAY OF THE BEAVERAn individual is not in charge unless the rest of the organisation trusts and supports them to do the roleIn control of achieving the goal 2. Thoughts, feelings, needs and dreams are respected, listened to and acted upGUNG HO!Value individualsFull access to information for everyone.Delivery expectations should be achievable. Don't undershoot = insulting. 3. Able but challengedStretch them. It demands their best and moves them into uncharted territoryNothing drains the system more than knowing that you're ripping off the system and not contributing. If people can't do a fair days work for fair pay it demeans them.TIMELY, RESPONSIVE, UNCONDITIONAL, ENTHUSIASTICActive congratulations = e.g. planned awards etc, 1. Active or passive congratulations must be TRUEPassive congratulations = e.g. stepping aside when team members are working on a complex project. 'Sitting on your hands' = no advice eitherYou can't overdo TRUE congratsCheer through the game. Drives excitementDon't wait for the end of the game THE GIFT OF THE GOOSECheering each other on SpontaneousProgrammedIndividualvs.BlanketSpecicvs.GeneralUnique2. No score, no game - always cheer progressvs.vs.TraditionalStronger congratulations (on LHS)Stop only focusing on things that went wrong. Look for things that went rightMission = worthwhile work in an empowered role 3. E=MC2Enthusiasm = mission x cash x congratulations Cash = comes rst (basic material needs)