keeping up with technology evolving your it leadership knowledge and capabilities by dave...
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Keeping Up With TechnologyEvolving Your IT LeadershipKnowledge and Capabilities
Dave CunninghamShareholder, Baker Robbins & Company
Business Influences
Technology Department Services
Technology Leadership
Focus on the Business Influences and the
Technology Department Services
Business Influences on Legal IT
MDPs (multi-disciplinary practices)MPTs (multi-practice teams)Cross-office Teams Mergers and AcquisitionsKnowledge ManagementPortalsCost Containment
Upcoming Influences
Supply Chain ManagementServices ROIE-Business StrategiesSeamless online/offline experience
Sound like GE 5 years ago?
IT Leadership Benchmarks
CorporationsInternational Accounting FirmsSome U.K. Law FirmsSome U.S. Law Firms
Types of IT Organizations
Infrastructure and Staff ChurningTactical and PracticalNetwork + ConsultingExecutive / Client Focused
Basic Pillars of IT Effectiveness
Operational IntegrityUser Support and TrainingCommunications/Managed ExpectationsIT Staff Skill and Effectiveness MgmtProject ManagementVendor ManagementPlanning and Budgeting
Advanced Pillars of IT Effectiveness
Practice Support‘Quality/Integrity of Information’ MgmtValue ManagementRisk Management
Traditional IT Skill Sets
Server and PC TechniciansHelp DeskApplication SupportManagers
Evolving Skill SetsTraditional
Server/PCHelp DeskApp SupportManagers
EvolvingPractice Support ConsultantsDevelopersProject ManagersSecurity/Disaster RecoveryFacilitiesBusiness AnalystsInformation/Process MgmtKnowledge Mgmt
Focus on IT Leadership
Leadership Roles
Executive DirectorPartner-in-Charge of TechnologyTechnology Committeee-Business TeamPractice LeadersCommittee Leaders: Library, New Business, Recruiting, etc.
Technology Staff Mgmt
RoleFrom support to business liaisonFrom reactive to proactive
Level of InvolvementReporting RelationshipsPeer Relationships
Keeping Current
1. Have a broad context
2. Surround yourself with good people
3. Build-in check points
1. Do you have Context?
First, look backwards!Look around.
Then, look ahead.
Examples:Looking backwards: VAX to NTLooking around: Other industries
Understanding Business Issues
David Maister (www.davidmaister.com)
Richard SusskindVault.comForbes and CIO MagazinesAmerican Productivity and Quality Center (www.apqc.com)
Keeping Current on Firm Issues
Executive MeetingsCasual LunchesIT/Attorney BriefingsTech Committee Agendas
Keeping Current on Products
Downplay the role of a productDon’t let salespeople intimidateLeverage briefings
Software/Hardware Vendor BriefingsConsultant Briefings
Internal cross-training
Training
Information ManagementBill Inmon
Knowledge ManagementProject Management Institute
Training
Practice Support ConsultantsDevelopersProject ManagersSecurity/Disaster RecoveryFacilitiesBusiness AnalystsInformation/Process MgmtKnowledge Mgmt
2. Surround Yourself with Good People
Leveraging the Brains and Experience of OthersHire and train wellLeverage vendors properlyKeep involved throughout the firmKeep involved in the industry
3. Ensure Checkpoints
User SurveysClient SurveysPeer AssessmentsTechnology Assessments and BenchmarksStrategic Planning
Follow-up
Links to favorite books on business and culture management issuesFollow-up questions
Dave CunninghamBaker Robbins & Company