Kaua`i Community College2011 Annual Program Review for

Testing CenterDecember 15, 2011

Program Description

The Testing Center strives to provide a quiet, clean, and safe environment conducive to testing for students and to take precautionary measures to ensure the security and integrity of tests and test proctoring.

The Testing Center is still mainly staffed by one person with an additional 0.15 FTE of regular help from the University Center and support from Media Services in handling receipt and return of UH Distance Learning exams. We also work in conjunction with Student Counseling & Advising in administering placement tests in such that they handle the paperwork for students taking COMPASS.

The Center offers 38.5 hours per week for regular testing which includes two evenings until 7:00 PM during the Fall and Spring semesters. The "off duty" hours allow for daily administrative and other duties, and lunch break.

Part I. Quantitative Indicators

Testing DATA (Overall Health)

Quantitative Measure

2008-2009

Quantitative Measure

2009-2010

Quantitative Measure

2010-2011       

Testing Data Demand (Health)      Number of placement tests administered per year per student FTE 1.334 1.728 1.474Number of Distance Learning tests administered per year per student FTE 0.906 0.856 0.766Local campus tests proctored per year per student FTE   1.367 1.692

Testing Efficiency (Health)      Testing seats per student FTE 0.0360 0.0396 0.0387Testing seats per total number of tests   0.0100 0.0098Total number of tests per Testing Budget     .081

Testing Effectiveness (Health)      Satisfaction measurements using common survey questions

F’09 (n=342) 4.89

F’10 (n=121) 4.88

F’11 (n=152) 4.90

1. Staff is friendly and helpful 4.97 4.91 4.972. Hours meet my needs 4.76 4.79 4.693. Atmosphere is conducive to testing 4.91 4.88 4.934. Services are satisfactory 4.93 4.89 4.945. Test was administered in a timely and

efficient manner n/a 4.93 4.96

Part II. Analysis of the Program

Demand/Efficiency: Although the demand for placement tests has decreased by 17% as compared to the previous year, it is most likely due to the increased FTE and the much smaller increase in headcount enrollment from F'09 to F'10 (6.2%) compared to the 21.8% increase seen from F'08 to F'09. Since the current gains decreased in regards to the previous year's, it would be natural for the number of students needing to complete the COMPASS placement test to also decrease.

The demand for Distance Learning (DL) proctoring has also decreased slightly, though this number could be construed incorrectly because it looks at DL tests in relation to campus FTE. Without further data on DL students, it is difficult to determine the relevance of this number as a demand by DL students for proctoring services. It does, however, tell us that the demand for proctoring of DL exams has decreased as our campus FTE has increased.

As expected with the increase in campus enrollment, the demand for campus test proctoring has also increased. Though the 19.2% increase over the previous year is seemingly unexpected considering the only 6.2% increase in enrollment, this is more than likely due to the continued use of the Testing Center by classes for computerized testing--as a class. The Nursing department, in an effort to familiarize their students with computerized testing, began using Laulima for testing in their regular courses (non-DL) in spring 2010. The Automotive Mechanics Technology program also uses the testing center during spring semesters for NA3SA testing which prepares students for ASE certification. Our policy of proctoring "by appointment only" allows for easier scheduling of these full-class testing situations without adversely affecting many other students as evidenced by the extremely high 4.94 satisfaction in the services that we offer.

In conclusion, the demand for testing is as expected and remains healthy. Testing efficiency remains stable and healthy.

Effectiveness: Satisfaction indicators continue to remain high in both student and faculty/staff surveys. However students still rank the hours of service noticeably lower than the other four. Faculty/staff have also mentioned student complaints with hours. When completing the surveys, some students actually stopped to ask what the hours were even though signs have been posted in our window and at our entrance for the whole semester. Hours are also posted online at tinyurl.com/kcctest. Some faculty still have looks of surprise when told the Center is open until 7pm two days a week even though they've used our services since its opening in 2009. This points out that we need to be more active in promoting our services and hours. Though this was the point of testing-by-appointment, it has been suggested that we circulate our weekly or monthly schedule. This, too, is something that has been available online at tinyurl.com/kcctest for over 1.5 years, again suggesting the need for more active promotion of our services.

The other point of contention regarding hours is with the lunch break closure. Though I have considered shifting the schedule to close for lunch so as not to include the 12-1pm block, this would adversely affect the scheduling opportunities for students taking tests that are three hours long or that have no time limit. There are also requests from students for more and later evening hours as well as weekend hours. These requests could also be a result of students not knowing that we offer evening hours twice a week.

Though satisfaction regarding the atmosphere being conducive to testing is high in both the student and faculty surveys, some suggestions have been made regarding temperature (too hot in the morning when used by full classes; too cold at other times), noise from neighboring offices/surrounding areas, and TC design. Students have also requested more noise-cancellation headsets in their suggestions. Currently there are only 5 headsets for 33 seats.

In regard to the services that we offer, one faculty/staff response did mention our seeming to be “reluctant to help with simple things because of some principle”. It is difficult to respond to this comment without further information about the simple things being referred to. There are multiple responses, however, that confirm that we provide an “excellent service”, are “responsive and efficient”, and “accommodate instructors’ requests”. One even goes so far as to exclaim that the “Testing Center is the most useful office to my job!”. In the future it may also be beneficial to survey the instructors who use our service and ask for specific suggestions about how we can assist in increasing their capability to instruct.

Other suggestions made by students and faculty/staff include electronic submission of on-campus exams, a test drop box or mechanism for getting tests to the TC after the OSC building doors are locked, updating conflicting website information of services provided (the old hours are still posted on the LC’s page), and name tags for staff.

Significant Program Actions (new certificates, stop-out; gain/loss of positions, results of prior year’s action plan)

Seats Available / Accessibility: Although the seat numbers in the '10-'11 efficiency reflect the fact that we had only 30 seats for testing that academic year, we are currently up to 33 seats for testing as of this fall. This was in response to the enrollment in full-class testing reservations. One of the tables used at the proctor station was repurposed for testing to fulfill this need. We were also able to procure an accessible table through the Disability Services Office in Student Counseling and Advising. The height of our tables had not been an issue for students in manual wheelchairs; however they are too low for the electronic scooters and wheelchairs used by some. Raising the height of the tables would probably make them uncomfortable for many. This accessible table helps remedy this table height issue.

Atmosphere / Accessibility: The Testing Center setup as “one big room” is still an issue that makes it difficult to conduct business as well as accommodate students that need readers or transcribers. We have continued to block off time in the Career Library or the University Center when needed. The Disabilities Services Office has done a great deal to help with serving these students by proctoring in their office.

Noise from surrounding areas and neighboring offices continues to be an issue of concern in comments; however it hasn’t seemed to affect the overall satisfaction with the testing atmosphere which is at 4.93 on a 5.0 scale. The carpet tiles and addition of white noise probably plays a large part in this. A more permanent, energy efficient solution should be found, though.

Certifications: In response to the new federal regulations that potential students applying for federal Title IV financial aid programs show an “ability to benefit,” two staff members have attained their certification as a certified COMPASS ATB Test Administrator allowing us to be a certified test site for administering these tests.

We are in the final stages of completing an agreement with Prometric for delivery of ASE certification exams using internet based testing. This is a stepping stone to other professional certification possibilities. Completing the contract, though, does not ensure we will be able to handle delivery of the tests.

We have tried to pursue CLEP, DSST, and TOEFL site administration and have been approached to be a testing site for other computerized tests such as PRAXIS and federal services exams such as those for TSA. One of the main hold-ups, besides getting the contract cleared, is that the majority of our machines do not meet minimum requirement specifications. Of the 33 machines available for testing, only two are “normal” desktop machines which are capable of running more advanced internet applications, including lock-down browsers, and of running Microsoft Office programs such as Word, Excel, and Access which are used by some courses for completing exams. This limitation makes scheduling and seating difficult, especially during midterms and finals week when testing picks up.

The UHCC system has been using eCOMPASS placement testing for a while. Our machines have been the roadblock in our keeping on par with the rest of the system since the machines do not have enough drive space to successfully install the software for this test. Moving over to the eCOMPASS system would also relieve Computer Services from having to maintain a secure server/server space for the Windows based version of the COMPASS placement test.

Part III. Action Plan Goal AlignmentUH System Goals, Kaua‘i Community College

Goals, and Strategic GoalsProgram Goals

UH Goal 1: Educational Effectiveness and Student Success

KCC Goal 1: Access & KCC Goal 2: Learning and Teaching

Strategic Goals: Student Recruitment, Retention and Success of All Students and Particularly

o Remedial/Developmental Studentso Non-traditional Students in Career

and Technical Programso Increased Completion of Degrees,

Certificates, and Licensureo Increased Transfer Rateo Increase opportunities for potential

students to experience KCC

Relevant Curriculum Developmento Sustainability/Green Jobso Healtho STEMo DOE-KCC English Alignmento Distance Educationo Create/Strengthen k-12 - four-year

degree pathways

Completion of o Course Student Learning Outcomes

(CLOs) o Program Learning Outcomes (PLOs)o Institutional Learning Outcomes

(ILOs)o Course Action Forms (CAFs)

Assessment Activities and Analysis

TC Goal 1: Accessa. Provide an accessible location for students

for complete their exams.

b. Provide a local testing site for students to earn credit-by-examination in order to support non-traditional students in completing their degrees.

c. Provide a local testing site for workforce members to complete professional certifications and specialized academic testing.

TC Goal 2: Learning & Teachinga. Assist students in completing their courses

by providing an alternate site and schedule for testing.

b. Alleviate some instructor load regarding make-up exams or special testing situations so that they can focus on teaching.

c. Uphold academic integrity and security of testing materials and environment.

d. Assist students in completing their degrees, regardless of which college/university they attend, by offering proctoring services to students who are not part of our system.

UH System Goals, Kaua‘i Community College Goals, and Strategic Goals

Program Goals

UH Goal 2: A Learning, Research and Service Network

KCC Goal 3: Workforce Development & KCC Goal 5: Community Development

Strategic Goals: Increased Job Placement and/or Performance through

o Revised or New Curriculumo Better Coordination with Business

and Industry

TC Goal 3:Workforce Developmenta. Provide a local testing site for workforce

members to complete professional certifications and specialized academic testing.

b. Provide a local testing site for students to earn credit-by-examination in order to support non-traditional students in completing their degrees.

UH Goal 3: A Model Local, Regional and Global University

KCC Goal 6 Diversity Strategic Goals:

o Fostering Global Understanding and Intercultural Competence

o Increased Enrollment and Success of International Students

UH Goal 4: Investment in Faculty, Staff, Students and Their Environment

KCC Goal 4: Personal DevelopmentStrategic Goals:

o Professional Development Directed to Any of the Above Goals

o Enriching Student Experience, Particularly Directed to Any of the Above Goals

o Increasing the Efficiency, Effectiveness and Sustainability of the KCC Environment

UH Goal 5: Resources and StewardshipKCC Goal 5 Community Development

Strategic Goals: o Reduce Deferred Maintenance

o Address Health and Safety Issues

o Promote Sustainability

TC Goal 4: Community Developmenta. Provide a safe testing environment for

students and test center staff.

Action Plan(s)

Program Goal Action Item Resources Needed

Person(s) Responsible Timeline Indicator of Improvement

PLO impacted Status

TC1a - TC2b, TC2d - TC3b

Update computer equipment to meet testing requirements for a variety of tests.

33 computer stations Esther Miller / Tom Kajihara

Fall 2012

Ability to meet the needs of class testing and new compass testing

Move over to eCompass placement testing

New computer systems

Esther Miller / Tom Kajihara

Spring 2013

Improved technical administration of COMPASS

TC1c & TC3a

Complete ASE Prometric agreement New computer stations

Esther Miller / Others

Spring 2012

Improve access -Administered tests increase from 3047.

TC1c & TC3a

Reopen discussion with PRAXIS representative to offer internet based testing (iBT)

New computer stations

Esther Miller / Others

Spring 2012

Improve community access to education.Administered tests increase from 3047.

TC1b & TC3b

Pursue CLEP and DSST test site partnerships

New computer stations

Esther Miller / Student Services

Spring 2013

Improve access to more potential students-Administered tests increase from 3047.

TC1a & TC2a

Provide noise blocking headsets for the majority of seats

20 noise blocking headsets

Esther Miller Spring 2012

Student comments on survey will be reduced and question on atmosphere will increase above 4.9%

TC1a & TC2a

Reduce noise from neighboring offices/hallway

Acoustic panels Esther Miller / Maintenance

Summer 2013

Student comments on survey will be reduced and question on atmosphere will increase above 4.9%

TC1a & TC2a

Reduce noise transmitted through door between Student Counseling & Advising and Test Center

Quiet Door installation kit

Esther Miller / Maintenance

Summer 2012

Student comments on survey will be reduced and question on atmosphere will increase above 4.9%

TC1a & Reduce noise from entry door Door check / door Maintenance Spring Student comments on

TC2a opening/closing damper 2012 survey will be reduced and question on atmosphere will increase above 4.9%

TC1a - TC4a

Soundproof/sound dampening proctor station area7

Construction of sound booth or installation of acoustic that will dampen activities at the proctor station while still allowing clear view of the testing area

Esther Miller / Maintenance / Carpentry?

Summer 2014

Student comments on survey will be reduced and question on atmosphere will increase above 4.93.

TC4a,TC2a

Provide safe and ample seating for students1

Three adjustable, wheeled office chairs

Esther Miller Fall 2012

TC4a & TC1a

Mount displays on swing arms to safeguard staff from injury due to repeatedly lifting/moving displays back and forth for optimal paper/computerized testing2

15 swing arms Esther Miller / Computer Services

Fall 2013

Improved student satisfaction with atmosphere

TC4a & TC2c

Provide a storage space for student belongings in the TC away from testing stations to ensure easy access to exits in case of fire and to uphold academic integrity in testing3

Industrial wire shelving; plastic containers to separate belongings

Esther Miller Spring 2012

Improved safety of student items and improved emergency exiting.

TC2b Provide alternate test drop site/method for after hours

Partnership or lockable drop box

Esther Miller / Maintenance

Fall 2012

Faculty survey scores for hours will be higher than 40% satisfaction rate.

TC2b Streamline proctoring request method for campus testing4

none Esther Miller / various faculty

Fall 2012

Faculty satisfaction will increase above 48%

TC2a Improve marketing efforts to increase student and faculty awareness of available hours and services

None Esther Miller Spring 2012

Faculty satisfaction will increase above 48%

TC2a Look for outdated/conflicting testing information and ask for removal or

None Esther Miller Spring 2012

Survey comments regarding standard

correction information will decrease.TC2c Provide secure storage for testing

supplies and additional equipment5Lockable storage cabinet

Esther Miller Summer 2012

Improve safety, security, and proctoring

TC2c & TC4a

Repurpose current Proctor station machine as the "server" for our digital video camera security system6

Larger hard drive, additional memory, network clearance

Esther Miller / Tom Kajihara

Summer 2012

Improve safety, security, and proctoring

New proctor station to replace the one being repurposed as security system server

Computer system Esther Miller / Tom Kajihara

Fall 2012

Upgrade coordinator workstation

Action Plan Notes

1. We are currently using two regular chairs (not adjustable or wheeled) that were stored in the TC since its opening for two of the additional testing stations and either borrow a chair from Student Counseling & Advising or give up the proctor chair for the remaining station as needed.

2. When displays are at optimal distances for computerized testing, there is not much space for paper exams. This was mentioned in the comments in one of the previous years' student satisfaction surveys. Since then staff have moved displays out of the way for paper exams then bring them back forward as needed for computerized exams. With full-class reservations almost once a week, this repetitive action becomes a strain on them and there is risk of injury. The swing arms will greatly reduce this risk and provide for more ergonomic viewing for students of all heights. We purchased an economy-style swing arm to see how it would work before ordering for the whole center and found that it does not work very well with the current design of the tables and the limited space in the Center; the arms need to fold a certain way to clear the wall yet allow enough depth/reach for easy reading.

3. With full-class reservations, the number of bags left at the front of the room could be considered a fire hazard. As such some students had been leaving their things out in the lobby which is not normal practice for regular testing. This puts the students at risk for theft of their belongings. Providing a shelving unit would allow for safer storage of belongings. Using clear, covered plastic bins would help reduce the risk of someone taking another's belongings. Smaller bins could be used for storing loose belongings like notes or books that are not allowed. There were also confirmed cases of cheating in the past. Although some clearly intended to cheat (writing on arm and hiding under long sleeves, sliding an index card up their sleeve), some claimed that they hadn't planned to cheat and would never have cheated if their belongings weren't nearby. Having a place for students to store their belongings would clearly help increase academic integrity for the "unplanned cheater".

4. Campus proctoring request forms could be streamlined by using a start-of-year intake form that includes important instructor information that is not needed on every request (ie emergency contact information, classes taught, and parameters for exams). Some discussion with faculty who use our services would be helpful in this redesign. A survey may also reveal changes that could be made to this effect.

5. Additional supplies and spare equipment are currently stored in a tall file cabinet that has a lock but no key and on an open table at the far end of the room. Replacing the "supplies table" with a locking cabinet would reduce the "visual noise" at the back of the room and help provide a more professional look to the center.

6. With our current setup we can only take snapshots or view what's happening while we're at the proctoring station. Having a server for the system will allow for recording and playback of incidents in the TC in regards to questions of academic integrity or safety/security issues, especially during the evening when few others are in the OSC.

7. It is extremely difficult to conduct any business by phone or even in person while there is testing in session. Often, conversations are in hushed or whispered voices. If conversations seem like they're going to be long, I will normally step outside to speak with the person or use my personal cell phone to return calls that may be lengthy. This is done to reduce distractions for students, however it also

increases the chance that they may cheat or consider cheating on their exam. Having an enclosed sound-barrier space will help us conduct business more efficiently while maintaining a high level of security.

Part IV. Resource Implications

Resource Phase-in (prioritized)Spring 20121. 17 computers $11,900

2. 5 swing arms $1,150

3. 20 noise blocking headsets $400

4. Industrial wire shelving $300

5. Plastic containers, various sizes $200

6. Door damper / door check $200TOTAL $14,150

Summer 20121. 17 displays $5,100

2. QuietDoor Industrial kit $800

3. Acoustic panels for 1.5 wall $7,500

4. Lockable storage cabinet $300

5. Hard drive/memory for security system $200TOTAL $13,900

Fall 20121. 17 computers $11,900

2. 5 display swing arms $1,150

3. 3 adjustable, wheeled office chairs $450

4. Lockable drop box $400TOTAL $14,150

Spring 20131. 16 displays $4,800

2. 5 display swing arms $1,150TOTAL $14,150

Summer 2013Acoustic panels for 1.5 walls $7,500

Summer 2014Proctor station “room” build out $20,000

Part V. Program Learning Outcomes and Assessment

The Testing Center will be working with the Assessment Coordinator in Spring 2012 to create service outcomes and develop assessments for these outcomes.

Part VI. Programs Cost Per SSH

The program cost for the Testing Center is $37,611. The program cost per one proctored test is $0.08.

Student Satisfaction Survey Avg. ScoreF’09

(n=342)F’10

(n=121)F’11

(n=152) +/- %Staff is friendly and helpful 4.97 4.91 4.97 +1.2Hours meet my needs 4.76 4.79 4.69 -2.1Atmosphere is conducive to testing 4.91 4.88 4.93 +1.0Services are satisfactory 4.93 4.89 4.94 +1.0Test was administered in a timely and efficient manner

n/a 4.93 4.96 +0.6

Fall 2011 Comments/Suggestions for improvement1

Staff: Name tags for the staff? The lady that works here is very friendly and helpful, she makes it

comfortable to test in here, and keeps it quiet so everyone can concentrate. Mahalo :) nope, it's very peaceful and quiet. The staff are friendly helpful and nice. Nope. I really enjoy the friendly staff that created an enjoyable setting to take my test in. Esther does a fantastic job + is very helpful. You guys do a great job! Thank You! =) Esther is a very kind and prompt, professional clerk for our testing center here on Kauai CC

testing center and do not have any complaints. N/A. Comment: My testing proctor Esther, made me feel welcomed and gave me the exact

instructions of what my professor requested and notified me, as I requested prior to the exam, of how much longer I had on my test.

No! The staff was very helpful. Even though I was last minute to get an appt. they were very helpful in getting the appt. set up.

Esther does a fabulous job + is very patient with me when I have to change my times due to work. Thank you! =)

Esther is great! Great place and nice lady working in here =) They are very friendly and accommodating. GooD JoB!!

Hours: A NIGHT THAT IS OPEN LATER THAN 7 PM allow lunch hour testing - get a standin proctor? Get rid of the lunch block for longer tests. Later hours? More availability on the weekends. More days =) My only problem was the hours because I have class during the times they are open. Perhaps some hours on the weekend, since I work a lot and have other classes to attend

during the weekend. the open late hours are great for those who are taking distance learning classes and working

during the day time. There should be more options for distant learning students to take an exam after 4pm. The

reason I do online is b/c I work so much and it is very difficult for me to take off. Every week or so and drive to Lihue from North Shore. Other than that everyone is very sweet =)

Atmosphere: It seems pretty well put together. =) no because the time that I went was perfect and very quiet so I could easily take my test :) The testing center is a great place, location, and is doing perfectly fine. :)

1 Does not include comments such as simply “No”, “Nope”, “None”, or “”.

*it was a little chilly* can get a bit cold in here. I think you should get more yellow headphones. I understand about the AC for the computer, but its cold. Mahalo. Keep One stop center doors open. Kinda Cold more candy, water fountain More earphones available for testing. PLEASE. Sometimes other staff/teachers come in and it disrupts my thinking. to cold. Today the noise from the nearby office was very loud--usually not like that at all! Yes, need more yellow noise blocking headsets so I don't need to fight with my fellow

classmates to get one.Services:

No, very good layout and atmosphere nope, it's a great place for testing. Nothing I can think of. I just have to check out the hours. I never noticed them so that's why I

can't agree or disagree with how they meet my needs. I feel very satisfied with the services that KCC Testing Center gives. I am also very happy the

way the staff presents themselves. ALL good. At the moment I do not have any! :) Everything was great! EVERYTHING IS GOOD! :) Everything is great : ) Excellent service. Great Job =) Great Job!! Thanks Great! Its wonderful just the way it is! =) Keep doing what you are doing N/A continue its service & needs to the students of KCC NO - everything was great! No it was Perfect No suggestions, it is great as it is. no, everything was satisfactory. no, everythings good here. None - it's GREAT!! None. Thank you! =) None. Very good. not @ this time. Mahalo! Not at this time - Mahalo- Thank you!! There's nothing that I can think of =) Very Good =) !!

Timeliness: Every time I make appointment, they're always very fast and efficient. I don't have any

suggestion at all. Thank you : ) Maybe post available time online & update websites phone number

Possibly have time warning/notifications? Ex. 1 hr left / 30 minutes left / 10 minutes left / etc.

Faculty & Staff Satisfaction Survey, Fall 20112

RespondentsFaculty: n=47; 55%Staff: n=39; 45% Overall

Strongly Agree

5Agree

4

Neither Agree nor Disagree

3Disagree

2

Strongly Disagree

1 N/A1. Staff is friendly and helpful n=50

4.7038

43%9

10%3

3% 0 0 3843%

2. Hours meet my needs n=404.48

2529%

1011%

45%

11% 0 47

54%3. Atmosphere is conducive to

testingn=424.50

3034%

67%

43%

11%

11%

4552%

4. Services are satisfactory n=454.64

3440%

78%

33%

11% 0 41

48%5. Test was administered in a

timely and efficient mannern=324.81

2833%

22%

22% 0 0 54

63%6. I think my capability to

instruct has increased as a result of the services provided by Testing Services

n=344.29

1721%

1215%

45% 0 1

1%47

58%

7. I think student learning has increased as a result of the services and technologies provided by Testing Services

n=514.22

2327%

1922%

78%

11%

11%

3440%

Comments for questions 1-5: have never used these services

2 Conducted as part of the Fall 2011 Academic Support Services Survey using Zoomerang.

The question should be whether or not the hours meet the needs of the students (of which I do not know the answer)How about the ability to handle electronic exam submissions?

Esther is friendly, but often it seems too much time is spent explaining what we can't or shouldn't expect from them. Sometimes it seems like they are reluctant to help with simple things because of some principle.

0800 exam + 33 students + small room = VERY hot!Esther had excellent suggestions for next exam3

Hard to drop off tests; I don't teach every day, and sometimes the OSC is closed by the time I get there, so there's a further delay in scheduling for students. Some students have said that they have a hard time scheduling, due to limited hours.

Esther has been very accommodating!!!The door is noisy when students exit from testing area

Could be quieter but it's not her fault. She should have a soundproof office to admit students and answer the phone. Hallway noises can be distracting but you get used to it after awhile.Esther is very professional and cares about the students; she goes out of her way to accomdate instructor's requests.

Esther is very responsive and efficient. My needs; however, because of staffing conditions, students have sometimes complained about not being

able to make the times available. This is a great service to students & faculty! Weekly or monthly schedule could be posted outside the testing room or sent through e-mail ( e.g.

Welness Center) Excellent service It looks like it to me, but it would probably be better to ask the students this. Testing Center is the most useful office to my job! I haven't use that area yet.

Comments for question 64: Did not use... LRC 123: Wll you add the audio equipment in a classroom? Niot sure what kind of service is available. Very helpful. I did not know this was available to faculty for classroom instruction, and am unaware of any

other faculty using this service. All testing is done in the testing center, the place is very well run.

Comments for question 74: not sure how this impacts student learning indirect benefit, so insufficient evidence I don't know of a lot of examples of these services being used to assist instruction. Maybe there needs to

be more publicity so people can see how it's been used. Makes a big difference for students to know the help is available and hours allow flexibility. I haven't use that area yet.

3 This was in regards to setting up the next Laulima exam to minimize loss of data should network connectivity be lost during test session.4 Comments were received for all units under Academic Support with no designation of what service the comment referred to. Comments that obviously belong to other units have been removed; remaining ones may not particularly pertain to Testing Services.