Kathleen M. Sanders

12138 Croft Drive 404-729-7071 kms13af@my.fsu.edu

Largo, Florida 33774 linkedin.com/in/sanderskathleen www.linkedin.com/in/sanderskathleen

PASSIONATE EVENT PLANNING LEADER

Ensures Event Success and High Customer Satisfaction

Detailed and organized event planner who surpasses performance expectations with a passion for special

events and weddings. Achieves high customer satisfaction by working closely with sales and marketing

manager to customize events, coordinate logistics, and take control of problem resolution. Exceptionally

organized and detailed with excellent communication skills who consistently meets commitments with

integrity. Core Competencies Include:

Group Project Coordination

Facility Tours

Event Financial Analysis

Team Leadership

Event Execution

Problem Solving

Conflict Resolution

Training & Coaching

Customer Service

Sales and Marketing

Menu Development

Guest Relations

EDUCATION

Bachelor of Science (BS) in Business Administration / Hospitality Administration (3.75 GPA) Florida State University, Tallahassee, FL. August 2013 - May 2015, Dean’s List Hospitality Management St. Petersburg College, St. Petersburg, FL, May 2013 – July 2013 Business Management Kennesaw State University, Kennesaw, GA, August 2011 - May 2013

EXPERIENCE

HOLIDAY INN & SUITES HARBOURSIDE, Indian Rocks Beach, FL May 2014 - February 2015

Tallahassee Representative (September 2014 – February 2015)

While in school, administered key support remotely in the Tallahassee, FL market to build relationships and

brand exposure to area businesses for the main Harbourside property.

Researched Tallahassee Meeting and Government Planners to assist the Sales team with new client

relationships through email and networking.

Enhanced Holiday Inn & Suites Harbourside’s listings on local travel and government websites

(TripAdvisor, Expedia, Tampa Bay Beaches Chamber of Commerce) to identify potential clients.

Assisted in improving brand exposure for Chart House Suites’ (Holiday Inn & Suites Harbourside’s sister

property) electronic travel websites (Orbitz, Hotels.com, Visit Florida) listings.

Intern (May 2014 – August 2014)

Explored all facets of hospitality management with a focus on event planning, management, and execution

during the second half of the internship.

Engaged in / coordinated banquet logistics / event operations including setup, decor, service, breakdown,

and on-site problem resolution.

Conducted sales calls and promotional activities for weddings, reunions, luncheons, and business

meetings.

Served as a point of contact for clients for event planning to include menu development, event site

evaluation and set-up, Banquet Event Order (BEO) development, and event execution.

RUBY TUESDAY, Florida and Georgia July 2012 – July 2013

Hostess Kennesaw, GA (July 2012 - May 2013), St. Petersburg, FL (May 2013 - July 2013)

Executed conflict management skills for both employees and customer service needs.

Demonstrated ability to multi-task providing great customer service and completion of assigned tasks by

management.

Engaged in the training of new employees for the host/ hostess position.

AWARDS AND VOLUNTEER ACTIVITIES

Recipient: FSU Dean’s List, December 2013 – Present

Member: FSU Habitat for Humanity, November 2013 – Present

Volunteer Coach: Cherokee Youth Lacrosse Association, Woodstock, GA, February 2011 – May 2011

Demonstrated ability to coordinate drills and execution of plays during practice.

Provided leadership for 18 girls ages 11-13.

Used coaching skills to observe critique, instruct, and motivate for positive performance.

ORGANIZATIONS

Phi Sigma Theta National Honor Society

The Society of Hosts

Habitat for Humanity

FSU Seminole Student Boosters Club

FSU Student Alumni Association