Emailing in the Professional World!!

Write Correctly

• Use proper English, even if it isn’t a formal email.

• Make sure to double check your spelling and verb tenses.

• Always double check your email before sending it.

• Not doing any of these can leave a bad impression, which is never good.

Concise

• Your email must be concise and to the point!• When dealing with clients/ and or your boss,

never add extra information that isn’t necessary. You are only wasting there time and yours.

• If you have too much extra stuff, then your recipients will start to skim through the email and cause them to miss important information.

Courteous

• You must be courteous!! If you are rude in emails, then you can loose trust of clients and even business.

• You can also offend your boss, which will result in being fired!

• When giving bad news, never point fingers! Use expressions like, “I am sorry to inform you” or “Unfortunately we aren’t able to meet your request..”

Courteous cont.

• This is America! We are here to serve the customers/ clients no matter how much of a pain, or how unrealistic they are being. If your not willing to help them, be apologetic about it!

• Good customer service will gain you the edge over competing businesses.

Etiquette

• Treat an email like an Letter, only shorter and more concise!

• Use a short but relevant subject heading.• Use Dear, or Mr./Ms., then a space and indent

the next line.• Use Sincerely, or Something else to close the

email followed by your name, just like a letter

Etiquette cont.

• Emails in the business world are not like texting or chatting with your best friend.

• You must use proper English and be sure to treat it like a letter.

Remember!

• Everything you send over the internet (including emails) can and will reach the entire world!

• So be careful about what you say! Never put down a previous employer, or gossip about people, especially your boss!

• Expect whatever you send in an email to be sent to everyone! This will make sure your emails are appropriate!

Thanks for watching!

• Courteous of• Justin B. Ludlow