Justin Dalton1563 Brendon Palm Court #212

Orange City, FL 32763

PROFESSIONAL SUMMARYMr. Dalton an IT support Analyst looking for an opportunity to expand his experience working on enterprise applications providing support to customers. He has educational and hands-on experience working with Windows operating systems, MS Office Suite, TCP/IP, WINS, DNS, web browsers and security settings. He has fielded calls from employees and communicated with clients to identify types of problems and worked to troubleshoot trouble tickets through resolution. He has utilized ticketing system applications and documented trouble tickets in software applications for tracking purposes in addition to providing network support and troubleshooting hardware and software issues. Justin has a strong work ethic, desire to learn, and excellent customer service and communications skills.

TECHNICAL SKILLS

Tools/Misc.: MS Office Suite, Data Ontap, Active Directory, LDAP authentication, Diagnostic and repair software for multiple operating systems, Netapp Software, CA, Unicenter, SAP, EDI, Tivoli, Remedy

Operating Systems: Windows7/Windows 7/XP/Vista/OSX/iOS/Android/Unix/Linux

PROFESSIONAL EXPERIENCE

Florida Power and LightLAN/WAN Administrator May 2014- Current

Configure, repair and image devices as needed with PXE system and remote imaging

Setup and repair working data networks and closets for active sites and service centers

Create and maintain active knowledge base articles for easier resolution of tickets Storm prep and management of storm emergency response teams and kits Active directory management including creation and removal of accounts and

rights/groups Maintaining and processing Tivoli produced events for Networking equipment and

Inventoried equipment

Florida HospitalWindows 7 Migration January 2014- May 2014

Reimage and configure devices with several operating systems. Configuring and setting up com closets for wall drops and firewalls Create steps and procedures to quicken the process of imaging and configuring Data migration and consolidation between old and new machines Installing and configuring new devices including all electronics Configuration and installation of Dragon Medical speaking software and hardware

Orlando HealthWindows 7 Migration October 2013- December 2013

Justin Dalton1563 Brendon Palm Court #212

Orange City, FL 32763 Image and configure replacement machines with windows 7 Hands on Support with administrative buildings Create steps and procedures to quicken the process of imaging and configuring Performing Data migrations between operating systems Windows XP and Windows 7 Editing and configuring Registry and DLL files to fix Operating system errors Process inventory and hardware changes updating the database checking for

accuracy

Columbus City School SystemField Service Tech January 2013 - October 2013

Travelling to each school to perform maintenance Hands on Support with administrative buildings Supplying notes and troubleshooting steps in the ticketing system for

documentation Performing Data migrations between operating systems Windows XP and Windows 7 Editing and configuring Registry and DLL files to fix Operating system errors Replace hardware components and reimage machines as needed

Cardinal HealthLeverage Analyst August 2012 - January 2013

Support analyst covering weekend shifts and after hours support Providing troubleshooting for software and hardware issues Supplying notes and troubleshooting steps in the ticketing system for

documentation EDI Experience with troubleshooting EDI transactions for customer orders Provide analysis of existing problems and how they can be resolved Performing Data migrations between operating systems Windows XP and Windows 7

Netapp Inc. December 2011 – August 2012Systems Engineer

● Troubleshoot issues with Netapp Software and Hardware● Provide technical assistance, support, and advice to end users for hardware,

software, and systems● Research complex issues and find new solutions for problems● Consistently reads and studies current technologies to further general knowledge

and expertise● Answer phone calls of customers calling in needing assistance● Monitor and diagnose issues with Unix and Windows Servers and managing Active

directory accounts

Florida Hospital January 2009 – December 2011

Position Progression:Technical Support Analyst

● Assisted user's with technical issues such as software and hardware failures● Determine the type of problem is causing the user issues; software, hardware, or

system● Communicate effective status updates to coworkers, stakeholders, and upper

management

Justin Dalton1563 Brendon Palm Court #212

Orange City, FL 32763● Responsible for configuring account access using Active Directory● Assisted with fixing network issues with workstations and devices● Performing Data migrations between operating systems Windows XP and Windows 7

Clerical Data Specialist ● In charge of entering applications from Florida Hospital online for DCF ranging

from Medicaid applications to Disability requests● Filing post application paperwork and keeping spread sheets of all applications

entered and keep a running tab of total dollar amounts entered on a weekly and monthly basis

Adventist Care Centers July 2006 – January 2008Accountant Assistant

● In charge of Sorting and organizing mail for senior accountants● Sent out weekly reports of incomes and exacted spread sheets● Worked closely with IT department on improving online forms and active scripts for

Keeping accounting books up to date● Fielded calls from various banks and patients in facilities