December 2009 CIC Conference Call RecapThe following is a summary of the topics that were discussed on the December 2, 2009 CIC Conference Call. 

Topics Index Time Matters v10 SP1 Update PCLaw End of Year Initiatives Endorsement Exam Reminder Technical Support Update Marketing Update Practice Management Contacts CIC Monthly Call

Time Matters v10 SP1 Update

• First, a “Thank You!” to those CICs who have helped with the testing of SP1• 150 defects have been corrected with this release. Release Notes are available on the

service center• On Wednesday of last week, during the CIC pre-release period, an issue was discovered

in testing that caused Time Matters 10 to crash when creating new Billing Preferences (NOTE: this issue was with SP1 only, not the initial v10 release)

• The issue has been corrected, tested and will be included in the final release build (an upgrade path is provided from both the CIC pre-release a couple of weeks ago and the CIC build of last week)

• Based on correcting this issue, the release of Time Matter v10 SP1 was re-scheduled for this afternoon, Wednesday, December 2nd

• Notification emails to customers already on v10 will begin next week

The attached file contains the list of issues outstanding with the release of version 10.0 that are addressed in SP1.

PCLaw End of Year Initiatives

Year End Customer Email Blast Highlighting Free Training Options & Support Tools – launched 11/30/2009

Get Ready for Year End! It time to start preparing for year end! As a valued PCLaw™ customer, LexisNexis® Practice Management wants to help make your year-end accounting process as easy as possible. Listed below are helpful training and support links that outline everything you need to know to complete year-end procedures with PCLaw™ software.

PCLaw Year-End Just-in-Time Complimentary Training Classes Be better prepared for year-end closeout by taking advantage of LexisNexis “Just-in-Time Training” which offers complimentary on-demand, year-end training tutorials for PCLaw Annual Maintenance Plan subscribers. Register today by clicking on any or all of the course links below or by visiting LexisNexis University at www.lexisnexis.com/university

PCLaw Training Links:

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PCLaw YE Adjusting Entries Just-in-Time Training PCLaw Year-End Printing Reports PCLaw 1099s Just-in-Time Training PCLaw Closing Month & Year Just-in-Time Training PCLaw End of Month Maintenance Just-in-Time Training PCLaw Year End Bank Reconciliation Just-in-Time Training PCLaw Year End GL Reconciliation Just-in-Time Training

PCLaw Year-End Documentation

Visit the PCLaw Support Center for documentation and downloads to help you with year-end preparation. Look for “Year End” in the left-hand Table of Contents navigation bar to access the following content: PCLaw End of Year—Checklist 1099 Forms Access your PCLaw Support Center by clicking one of the links below:

PCLaw 10 Support CenterPCLaw 9 Support Center

Year End PCLaw Training Bundle – Available in LexisNexis University

4 classes $50.00 per class OR purchase the bundle and get one free

Endorsement Exam Reminder

Exam Reminder - If your endorsement exam due date is 12/31/09 – please register for your exam early to ensure access to assistance during normal business hours.

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Holiday Hours• Closed Christmas Eve and Christmas Day• Closed New Years Eve and New Years Day

Technical Support Update

Approved utilities are now available on the CIC Portal• Published 6 Time Matters utilities for wide-scale use

• Orphan Database Script - http://support.lexisnexis.com/CICData/record.asp?ArticleID=8558

• Shrink Log File Script - http://support.lexisnexis.com/CICData/record.asp?ArticleID=8559

• Empty Recycle Bin Script - http://support.lexisnexis.com/CICData/record.asp?ArticleID=8761

• Replace DOCX with DOC Script - http://support.lexisnexis.com/CICData/record.asp?ArticleID=9086

• Desktop Extensions Overview - http://support.lexisnexis.com/CICData/record.asp?ArticleID=8400

• Uninstall TM 10 - http://support.lexisnexis.com/CICData/record.asp?ArticleID=7601• One-time use utilities and PCLaw utilities will continue to require a call to Support• Will continue to evaluate and publish new utilities as appropriate

• Instructions for accessing the utilities listed above -

Emergency Outage Automated Attendant Option (implemented 12/2/09)• New option to allow a CIC calling with a total outage customer problem to move to the top

of the call queue• Note: This option should only be used for total application outages.

Valid Customer AMP Required for CIC’s Calling Tech Support (effective 1/4/10)• Automated Attendant prompts for CIC Number and Customer Number.• Call routing based on Certification and Customer AMP.

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Marketing Update

Presented overview of December LexisNexis Practice Management marketing programs including…

DEC 03 – Growing Your Personal Injury Practice webinar with Neil Johnson, Practice Development Partners

DEC 04 – PCLaw – “Law Firm In A Box” business letter mailer going to 32,000 new customer prospects in firms with 1 – 5 attorneys

DEC 11 – Time Matters – “Start The New Year RIGHT” post card mailer going to 13,000 new customer prospects in firms sized 6 – 50 attorneys

DEC 16 - QuickBooks Software vs. Legal Industry Accounting Software webinar with Caren Schwartz of 7 Second System

Discussed the current use of older product graphics and text description of CIC websites and illustrated the migration from older product graphics to new version that carried the appropriate branding and messaging for Time Matters & PCLaw. Made request for all CICs to review their website’s use of PCLAW & Time Matters graphics to remove all older graphics and replace with newer graphics. On call several CICs expressed interest in additional variation and sizes of product graphics.

New product graphic examples are shown below. The graphics can be downloaded from the following URL.

http://law.lexisnexis.com/spn/Practice-Management/Product-Resources/

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While updating your individual websites, please include one of the following links in the graphic.

PCLaw: http://www.lexisnexis.com/law-firms/practice-management/specialized-law/pclaw.aspx

Time Matters: http ://www.lexisnexis.com/law-firms/practice-management/specialized-law/ time-matters.aspx

CIC Logo: http://www.lexisnexis.com/law-firms/practice-management/specialized-law/

CICs requested a year end discount customer incentive to help them close business in their pipeline. LexisNexis marketing offered to develop a yearend discount offer for CICs separate from the discounts associated with the December PCLaw & Time Matters direct mail marketing program.

CICs asked about a “PRESS RELEASE” covering the launch of Time Matters 10 and PCLaw 10. LexisNexis marketing offered to develop a “NEWS RELEASE” covering the launch of these new products, which CICs could use as an information resource on their websites.

PRACTICE MANAGEMENT CONTACTS

General Program and Administration InquiriesSusie TaylorCIC AdministratorCIC@lexisnexis.com919-447-5065

Training Inquiriespmtraining@lexisnexis.com

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Sales Inquiries, Pricing & Teaming CoordinationSales Team 800.328.2898 ext 2pmsales@lexisnexis.com

Aaron Snider Sales Manager Aaron.Snider@lexisnexis.com919.297.1805

PMSS Team:James Bentonjames.benton@lexisnexis.com(919) 297-1864

Jonathan BiebesheimerJonathan.Biebesheimer@lexisnexis.com(919) 297-1811

Rick Coeburnrichard.coeburn@lexisnexis.com(919) 297-1810

Chappy Floydchappy.floyd@lexisnexis.com(919) 447-5076

Casey Gallocasey.gallo@lexisnexis.com(919) 447-5079

Kap Hopkinskap.hopkins@lexisnexis.com(919) 447-5077

Anna Kallamanna.kallam@lexisnexis.com(919) 447-5078

Amy McArthuramy.mcarthur@lexisnexis.com(919) 297-1862

Jeremy Taberyjeremy.tabery@lexisnexis.com(919) 447-5074

Program LeadershipTim JarniganSenior Director - Business Partner RelationsTimothy.Jarnigan@lexisnexis.com 706.654.0133 

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Maryann HafnerDirector – Business Partner RelationsMaryann.Hafner@lexisnexis.com770.586.0369CIC Technical Support Line877.507.6064

Key Email Addressespm.techsupport.escalation@lexisnexis.com – Escalation email address specifically for CIC use

Sales LeadsHave a new lead you would like to pass to the LexisNexis Sales Team?  Please use the following link:  http://law.lexisnexis.com/spnp/opportunityform.aspx

CIC MONTHLY CALL

CIC calls are held the first Wednesday of each month and are designed to provide an open dialogue between the CIC community and LexisNexis Practice Management leadership. 

Please join us for the next CIC monthly call on Wednesday, January 6, 2010 at 4:00 pm ET. 

                Dial: +1 800-963-3556 or +1 (702) 696-5551

                Pass code:  2007997

Thank you for your hard work and support.  Please continue to provide us with your feedback, insights and constructive comments for improvement.  A primary goal of the LexisNexis leadership team is to improve the communication with our CIC community.

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