2012 Annual Meeting & Summer Conference

Louisiana Hospital Association

July 23-25, 2012 l Perdido Beach Resort l Orange Beach, AL

Who Should AttendHealthcare leaders from Louisiana hospitals and health systems, CEOs/presidents, administrators, board chairs and trustees, senior team members, physician leaders and medical staff directors.

Hotel AccommodationsA block of rooms has been reserved at the Perdido Beach Resort until June 20. You may reserve your room by calling (800) 634-8001 or (251) 981-9811. If making reservations online at www.perdidobeachresort.com, use reservation code 5770. If you need to modify or cancel your reservations, contact the hotel directly.

2012 Summer Conference Sponsors:

LHA’S PREMIER BUSINESS PARTNER

DIAMOND SPONSORS

PLATINUM SPONSOR

GOLD SPONSORSBlue Cross Blue Shield of Louisiana

eQHealth Solutions The Estopinal Group Architects

HUB InternationalThe Lemoine Company, LLC

LaPorte CPAs & Business AdvisorsMcNeary, Inc.

SILVER SPONSORSBKD, LLP ● The Blood Center

EmCare, Inc. ● Gachassin Law Firm ● VALIC HORNE, LLP CPAs and Business Advisors

Schumacher Group ● SUNRx

Monday, July 23, 2012

10:00 a.m. – 11:30 a.m. ShareCor Board Meeting11:00 a.m. – 7:00 p.m. Registration Desk Open2:00 p.m. – 4:00 p.m. LHA Board of Trustees Meeting (Hospital member CEOs invited.) Note: The LHA Trust Funds Annual Meeting will be held in conjunction with the LHA Board of Trustees Meeting.

5:00 p.m. – 6:30 p.m. Welcome Reception Sponsored by:

Tuesday, July 24, 2012

7:00 a.m. – 12:00 p.m. Registration Desk Open7:00 a.m. – 8:00 a.m. Continental Breakfast 8:00 a.m. – 8:15 a.m. Welcome/Announcements

8:15 a.m. – 10:00 a.m. Health Policy and the 2012 ElectionPresented by: Susan Dentzer, Editor-in-Chief of Health Affairs

Campaigning is already in full swing for the 2012 elections. This November, Americans will have made their voices heard at the polls as they make their choices for leaders in our nation’s Capitol. The $1 million question is this – who will they pick? Will the economy determine their vote, or will healthcare reform be the deciding factor in voters’ selection? As one of the nation’s most respected health and health policy journalists, Susan Dentzer shares her insight into how healthcare reform and current health policy issues may influence the outcome of the 2012 elections. Many hospital leaders will be preparing for new provisions of the health reform act and reimbursement issues, particularly federal and state cuts to Medicare and Medicaid, are always a concern. Dentzer will offer key insight into how today’s political landscape on issues affecting healthcare could possibly play out at the polls.

10:00 a.m. – 10:15 a.m. Break

10:15 a.m. – 11:45 a.m. Health Reform and the Decline of Physician Private PracticePresented by: Kurt Mosely, Vice President of Strategic Alliances, Merritt Hawkins How will health reform affect the way physicians practice in the United States? What practice models are likely to be most prevalent in the post-reform era? How will health reform affect physician supply and demand, and how can hospitals, medical groups and others extend the physician workforce? Merritt Hawkins, the nation’s leading physician search and consulting firm, was commissioned by The Physicians’ Foundation, a non-profit grant making organization composed of physician leaders, to provide answers to these and related questions. The result of the firm’s effort is a major report and survey entitled, Health Reform and the Decline of Physician Private Practice. Executives with Merritt Hawkins reveal the findings of the report in a timely and dynamic presentation that gets to the heart of how health reform will transform the way physicians practice in America.

Susan DentzerSusan Dentzer is the editor-in-chief of Health Affairs, the nation’s leading journal of health policy, and is an on-air analyst on health issues with the PBS NewsHour. She previously led the NewsHour’s health unit, reporting extensively on-air about healthcare reform debates. She is an elected member of the Institute of Medicine and the Council on Foreign Relations. Dentzer graduated from Dartmouth, is a trustee emerita of the college, and chaired the Dartmouth Board of Trustees from 2001 to 2004. She currently serves as a member of the Board of Overseers of Dartmouth Medical School and is an Overseer of the International Rescue Committee, a leading humanitarian organization. She is also on the board of directors of Research!America, an alliance committed to making research to improve health a higher national priority.

Kurt MoselyKurt Mosley is Vice President of Strategic Alliances for Merritt Hawkins and its parent company, AMN Healthcare. Mosley has over 19 years of healthcare staffing and consulting experience and addresses dozens of healthcare professional organizations each year. Cited by Reach MD-XM Radio, U.S. News & World Report, USA Today, Modern Healthcare, Association of Health Care Journalists, American College of Healthcare Executives and many other sources, Mosley is nationally recognized for his healthcare staffing expertise.

Susan Keane Baker Susan Keane Baker is the author of Managing Patient Expectations and co-author of “I’m Sorry to Hear That…” Real Life Responses to Patients’ 101 Most Common Complaints About Healthcare. Baker has held vice president positions at New York and Connecticut hospitals. She also directed the quality initiatives program for a national PPO with 19 million members. She has achieved the designation of Fellow of the American College of Healthcare Executives. She is a Commissioner of the Connecticut State Commission on Medicolegal Investigations. Baker has served as a member of the Board of Examiners for the Malcolm Baldrige National Quality Award.

Tuesday, July 24, 2012 Continued

11:45 a.m. Adjourn for Golf, Beach & Fishing See activities insert for details. Golf Sponsored by:

Fishing Sponsored by:

7:30 p.m. – 10:00 p.m. Dinner and Live Auction Sponsored by:

Wednesday, July 25, 2012

7:30 a.m. – 8:30 a.m. Breakfast Buffet 8:30 a.m. – 9:30 a.m. LHA Business Meeting

9:30 a.m. – 11:00 a.m. Managing Patient ExpectationsPresented by: Susan Keane Baker, Author

Patient retention, referrals and the personal rewards of providing patient care are closely linked to the quality of relationships developed with patients and their families. How can you create a positive experience for every patient, even when time is limited? By strategically focusing on the two things that almost every person wants and knowing the key driver of patient satisfaction.

Discussion will include:• How to create realistic patient expectations• Behaviors that inspire trust and confidence• Three ways to create quick rapport• 5 techniques from hospitals with high HCAHPS ratings

11:00 a.m. Adjourn 2012 Summer Conference

LHA Dinner and Live Auction - Plus Door PrizesJoin us for dinner as we recognize the accomplishments of our board and raise money to support LHA’s political activities. Such activities allow hospitals to participate in the decision-making process when critical healthcare policies are determined. A live auctioneer will entertain guests as they bid on several large ticket items, such as golf and

vacation packages. Also check out the silent auction items that will be on display Monday and Tuesday.

Name _________________________________________________________________________ Title _________________________________ E-mail ____________________________________ Company ______________________________________________________________________ Address _______________________________________________________________________ City / State / Zip __________________________________________________________________ Telephone Name of Spouse/Guest ____________________

(Only if Attending) I will attend the LHA Board of Trustees meeting on Monday, July 23 (2 p.m. – 4 p.m.) (Please check if you will attend) Member Hospital Registration (per person)…………………………….……………………… $395 __________ Registration fee includes one ticket for dinner on July 24 Associate Member Fee (per person)……………………………………………………………….. $395 __________ Corporate Member Fee (per person)……………………………………………………………… $800 __________ ShareCor Partners (per person)…………………………………………………………………….. $500 __________ Non-Member Hospital Registration (per person)………………………….………………. $1,000 __________ Extra Dinner & Entertainment (per person for Spouse/Guests/Children)……………. $60 __________ Deep-Sea Fishing (per person)……………………………………………………………………..... $150 __________ (List participants on next page) Golf Tournament (per person)………………………………………………………………….……… $95 __________

(List participants on next page) TOTAL AMOUNT REMITTED $__________ Please make checks payable to: Louisiana Hospital Association Management Corporation or 9521 Brookline Avenue, Baton Rouge, Louisiana 70809-1431 Pay by credit card via fax to: (225) 923-1004 Credit Card Number: ____________________________________ _ Expiration Date: ________________

Name on Card (please print): ____________________________ Billing Zip Code: ____________ ________ Signature: E-Mail: ______

Americans With Disabilities Act - The Louisiana Hospital Association will make every effort to provide reasonable accommodations for physically challenged attendees who require special services. When registering, please attach a written description of needs to the application.

Registrations that are mailed must include payment by check or credit card. Visa, MasterCard, Discover or American Express are accepted. You may also fax your registration form to (225) 923-1004, with a Visa, MasterCard or American Express number. Registrations by fax will be accepted if method of payment is indicated on registration form (check being mailed, etc.). All information is handled through a confidential fax and blotted out before it is forwarded to the registrar. Registration forms must be received into the LHA office by 5 p.m. one week prior to the scheduled event date. This applies to registrations that are received by mail or fax. An email confirmation will be forwarded to all registrants who list an accurate email address. Registrations may be confirmed by phone. It is recommended that a copy of your registration form be faxed to LHA prior to submitting it to your facility’s accounting department in order to reserve your seat for this event.

Cancellation/Refund Policy - We realize that problems can occur that may necessitate registration cancellations. Cancellations received in writing up to one week prior to a scheduled event will be charged a cancellation fee of $75. This fee covers some of the administrative costs associated with processing refunds, printing costs for handout materials, hotel guarantees, etc. Cancellations received less than one week prior to the scheduled event or those who fail to attend are non-refundable. However, registrants who are unable to attend educational event are permitted to and encouraged to send a substitute at no extra charge. Any sleeping room arrangements made with the local hotel must be cancelled directly with the hotel to avoid charges that are part of the hotel’s cancellation policy.

Next Page for LHA Summer Conference Activities Registration Form

LOUISIANA HOSPITAL ASSOCIATION Management Corporation

LHA 2012 Annual Meeting & Summer Conference Registration

July 23-25, 2012 ● Perdido Beach Resort ● Orange Beach, Alabama

GOLF Cotton Creek

Name ___________ Handicap ________ Additional Guest Handicap ________ Additional Guest Handicap ________ Additional Guest Handicap ________

FISHING Boats depart from San Roc Cay Marina (across the street)

NOTE: We have only 60 spots on fishing boats, so register early! Name _________________________________________________________________________

Additional Guest _________________________________________________________________ Additional Guest _________________________________________________________________ Additional Guest _________________________________________________________________

Continuing Education Credits

Nursing – 5.0 contact hours will be awarded for this offering by the LHA for complete attendance of the program. The LHA is approved by the Louisiana State Board of Nursing – CE Provider #39. ACHE – The LHA is authorized to award 5.0 hours of pre-approved Category II (non-ACHE) continuing education credits for this program toward advancement or recertification in the American College of Healthcare Executives. Participants in this program wishing to have the continuing education hours applied toward Category II credit should list their attendance when applying for advancement or recertification in ACHE.

Nursing Home Administrators – 5.0 hours of continuing education credit. Other Participants – will receive, upon completion of workshop, a certificate documenting the completed continuing education/clock hours.

If you are participating in golf or fishing, this form must accompany your completed LHA Summer Conference Registration Form.

LOUISIANA HOSPITAL ASSOCIATION Management Corporation

LHA Summer Conference Activities Registration Form