july 2011

Texas WaTer UTiliTies

JOURNAL VOLUME 21 JULY 2011 NUMBER 7

2011 TWUA REGIONAL SCHOOL SCHEDULE

Feb. 28-March 2nd TWUA Annual School David Moore Norma Clark, (432)528-1608 (512) 459-3124

Feb. 1-3 Far West Texas Regional School Norma Clark Tom Ezell, (432) 553-1196 Pecos County Civic Center (432) 528-1608 Ft. Stockton, Texas April 12-14 Panhandle Regional School Jessie Flores Ruben Arias (806)378-3019 Amarillo Civic Center (806)378-3019 Amarillo, Texas

April 26-28 Southeast Regional School Pat Bell Rob Starr, (409) 755-1559 Holiday Inn Centre (979)265-3619 Beaumont, Texas May 3-5 Central West Texas Regional School Rodney Taylor Mickey Chaney (325) 548-2237 Abilene Civic Center (325) 676-6452 Abilene, Texas

May 16-19 North Central Texas Regional School Chad Jameson Selena Jackson (972)237-8377 Univ. of Texas Arlington (972)466-3470 Arlington, Texas June 21-23 Central Texas Regional School Craig McCoy Damon Boniface, (254) 986-2949 Killeen Civic Center (512)846-2948 Killeen, Texas July 11-13 Southwest Texas Regional School Foster Crowell James Smith, (210) 658-6243 American Bank Center (361)826-1801 Corpus Christi, Texas August 2-4 Permian Basin Regional School Norma Clark Norma Clark, (432) 528-1608 MCM Grande Hotel (432)528-1608 Odessa, Texas August 22-25 East Texas Regional School Mike Norris Mike Norris (903)939-8278 Harvey Hall & R.T.D.C. (903)939-8278 Tyler, Texas Nov. 1-3 West Texas Regional School Mike Lowe Russ Ropes (806)775-3237 Lubbock Civic Center (806)675-0636 Lubbock, Texas

DATE EVENT PRIMARY CONTACT EXHIBITS CONTACT

DATE EVENT PRIMARY CONTACT EXHIBITS CONTACT

TEXAS WATER UTILITIES JOURNAL 3

TEXAS WATER UTILITIES JOURNAL TEXAS WATER UTILITIES JOURNAL (ISSN 1051-709X) is published monthly by the Texas Water Utilities Association, located at 1106 Clayton Lane, Suite 112 West, Austin, Texas 78723-1093, for engineers, operators, managers, laboratory technicians, customer service personnel, and other professionals employed in, or interested in, the water and/or wastewater industry. Five dollars of each annual membership dues payment to the Texas Water Utilities Association pays for a subscription. Non-Member subscription price: USA $50 per year; $4.20 per single copy; $60 per year outside USA. Periodicals Postage Paid at Austin, TX. The Texas Water Utilities Association is wholly independent, and is not affiliated with the American Water Works Association, the Water Environment Federation, or any other National organization. POSTMASTER: Send address changes to: TEXAS WATER UTILITIES JOURNAL, 1106 Clayton Lane, Suite 112 W., Austin, TX 78723-1093. TEXAS WATER UTILITIES JOURNAL is not responsible for facts and/or opinions expressed by contributors or in advertisements herein. Editorials and comments do not necessarily represent the official policy of the Texas Water Utilities Association. All inquiries should be directed to: Texas Water Utilities Association, 1106 Clayton Lane, Suite 112 W, Austin, TX 78723-1093, phone 512/459-3124. Any material accepted for publication is subject to revision and editing at the discretion of the publisher. All advertising in the TEXAS WATER UTILITIES JOURNAL is subject to approval of the publisher. Learn more about T.W.U.A. at our Web site: www.twua.org

President's Perspective..................................................................6 by CeCe White, T.W.U.A. President

TWUA Executive Director News: ...................................................8 by Russell Hamilton, ED

PES News: TCEQ Pretreatment Audits...........................................................12 by Jennifer Moore,Trinity River Authority of Texas

Safety News: Safety Grab Bag for Summer........................................................16 by Erin La Rue, Safety Committee Chair

Licensing News: Unethical Behavior on State Exams.............................................18 by TCEQ Licensing Department

Customer Service News: Reality Check on Commitment ...................................................22 by Roe Gawlik, Customer Service Section Chair

Laboratory News: NELAC Accreditations..................................................................23by Jason Wells, Laboratory Analyst Section Chair

ADVERTISERSClassified Ads ....................................................................................30 Ana-Lab ............................................................................................26 East Jordan Iron Works ......................................................................25 Global Treat, Inc. ............................................................................... 7 Hardin & Associates Consulting, LLC ................................................... 9 Layne-Texas ......................................................................................17 Professional Cards .............................................................................26 Magna Flow. .......................................................................................3 Moody Bros., Inc ...............................................................................13 Samco Leak Detection........................................................................25Scoop Sludge Hog ...............................................................................2 Smith Pump Company, Inc. ...................................... Inside Back Cover

TRAINING T.W.U.A. Training Schedule........................................................................14-16 T.W.U.A. East Texas Regional School Registration.............................................19 T.W.U.A. Permian Basin Regional School Registration..........................................5

T.W.U.A. Rice Belt District All Day School.........................................................24

T.W.U.A. Sam Houston Day School formation...................................................10 TEEX Training Schedule..................................................................................27 WEAT Biosolids and Odor Corrosion Conference and Expo................................11

ARTICLES S TRAINING LISTINGS S EMPLOYMENT

Inside

4 TEXAS WATER UTILITIES JOURNAL www.twua.org July 2011

Inside TEXAS WATER UTILITIES ASSOCIATON PERMIAN BASIN REGIONAL SCHOOL

AUGUST 1-4, 2011 – MCM GRANDE HOTEL, 6201 E. BUSINESS I-20, ODESSA, TEXAS

ACADEMIC OFFERINGS WATER WASTEWATER WATER/WASTEWATER Basic Water Basic Wastewater Water Utilities Safety Groundwater Production Wastewater Treatment Water Utilities Management Water Distribution Wastewater Collection Special Topics Water Laboratory *Surface Water Production I *Surface Water Production I is a 24-hour class and begins at 1:00 p.m. on Monday, August 1, 2011. All other courses are 20 hour courses and begin at 8:00 a.m. on Tuesday, August 2, 2011.

REGISTRATION FEES

TEXAS WATER UTILITIES ASSOCIATION MEMBERS Pre-Registration On-Site Registration Until 7/15/11 (No credit cards accepted) Surface Water Production I $270.00 $290.00 All Other Courses $210.00 $230.00

NON-MEMBERS OF TEXAS WATER UTILITIES ASSOCIATION Pre-Registration On-Site Registration Until 7/15/11 (No credit cards accepted) Surface Water Production I $320.00 $340.00 All Other Courses $260.00 $280.00

Registration includes lunch on August 2 & 3. Pre-registration packets can be picked up from 7:30-8:00 a.m. on Tuesday, Aug. 2. General Session begins at 8:00 am on Tuesday, and all students are required to attend.

HOTEL

The MCM Grande is offering a special room rate of $74.99/outside or $79.99/inside. To obtain the special rate, please contact the hotel at (432) 362-2311 and specify the Permian Basin Water School. Reservation cut off date is 7/15/11.

GOLF TOURNAMENT

A golf tournament will be held at 1:00 p.m. on Monday, August 1 at Hogan Park in Midland. Cost of the tournament is $65/person and includes green fee, cart, and prizes.

REGISTRATION FORM - PLEASE PRINT CLEARLY OR TYPE

Name ___________________________________________ Social Security or License # ______________________ Representing ______________________________________________ Phone _______________________________ Address ____________________________________________ City ___________________ State ___ Zip __________ Email Address _______________________________________________________ Course Selection ________________________________________ TWUA Member ____Yes ____No TWUA District/Chapter ____________________________________________ Bill my (Visa) (Mastercard) # _______________________________________________ Exp. Date _________________ Security code__________ Cardholder’s name _____________________________ Card Zip Code _________________ ******************************************************************************************************************************************

Payment MUST accompany registration. No purchase orders accepted. No refunds will be made; however, substitutions are allowed. Credit Card payments may be mailed or faxed to (432) 332-1965.

Make checks payable to Permian Basin Regional School. Mail to: P.O. Box 12604, Odessa, TX 79768. If you have questions, please contact Norma Clark at (432) 528-1608.

July 2011 TEXAS WATER UTILITIES JOURNAL www.twua.org

1. Why did you choose this industry as your profession? Honestly, I had a friend in the business, I was working retail, work was slow, hours were down, and I was ready for an 8 to 5 kind of job. I realize now that this is more than just an 8 to 5 kind of job…

2. What about this industry do you find the most challenging?

Communication, plain and simple. It is hard enough to communicate between different departments in the same office at times. When you throw different agencies in the mix, it is virtually impossible for everyone to know what is going on at any given time.

3. What contributions do you feel that you have made to this industry?

I like to think that I bring a “professional can do” attitude and pass it on to my coworkers and colleagues in the industry. I know that there are big jobs out there, but with education, planning, and execution, we can do those jobs in house saving the public that we serve both time and money.

4. How many years have you been in this industry?

11 years a few years taking care of the ground water treatment plants in Lumberton, a couple of years maintaining lift stations and collection systems, and the rest has been both working at and now overseeing the day-to-day operations at the wastewater treatment plant.

5. What challenges do you see facing this industry?

The biggest challenge is always change. So many operators have become accustomed to their daily routine. With the new rules and bet-ter enforcement, we as a whole have to make changes that are not always easy or pleasant.

Operators that refuse to change could end up costing not only money in fines, but can affect the public’s health and well being as well as their outlook on our profession.

6. What do you want to be remembered for from your involvement in this industry?

I would like to be remembered as the guy that everyone wants to work for, not because we pay the best or have better benefits but because I do my best to take care of my people. I am not scared to get my hands dirty and teach you the best, fastest, easiest way to get the job done. Not just done, but done right the first time every time.

7. How long have you been a member of TWUA?

About 9 years.

8. How has TWUA assisted you in your profession?

TWUA has made it easy to obtain the continu-ing education credits needed for license renewal through our monthly meetings. TWUA has done a great job in bringing a number of water, waste-water, and laboratory professionals together and provided me with a network of individuals that I can call upon anytime (day, night, and even holidays) in the event of an emergency. In the “family” that is TWUA, there is always someone there to help.

9. What changes can TWUA implement to become a better organization for our members?

TWUA could help our members by offering a


TWUA PRESIDENT: Benny J. Lewis , Lumberton MUD-Chief Operator CeCe White, President

wider variety of classes a lot more often and cheaper… The newest TCEQ licensing rule has really put a lot of stress on both the smaller and larger cities and districts that have not had all of their field personnel licensed in the past.

10. What would you like to ask the president?

How well does the TCEQ and TWUA communicate? I know that everyone has different needs and wants, but what would be the best way to address them with TCEQ? The rule makers at TCEQ sometimes need to listen and I would like to know if the TWUA has a loud enough voice to speak for us?

Good question. First for clarification – TCEQ is a state agency and does not write laws. All

laws such as the 290 Rules, come from the legislators. A good portion of the TCEQ rules are directly related to Federal laws administered by the Environmental Protection Agency (EPA). TCEQ is the state agency that is responsible for implementation and compliance for most laws related to environmental concerns in Texas.

TWUA has worked very hard to have a good working relationship with TCEQ and TCEQ staff. We feel that we have the ear of the agency on most issues. Not implying that TWUA can impact rules or guidance but we have been able to offer operator insight. TWUA has on many occasions offered input and opinion, and we feel that TCEQ is receptive. Just keep in mind the wheels turn slow at the state level and implementation can be longer than expected.

There are several committees such as the Drinking Water Advisory Group, the Backflow Prevention Group, the Water Utilities Operator Licensing Committee, and a host of other advisory committees that are a good source for introducing issues and concerns to the appropriate TCEQ staff for discussion and action. S


EXECUTIVE DIRECTOR NEWS: Russell Hamilton, TWUA ED " Supporting Breast Cancer Awareness"

Hard to believe that this year is more than halfway over. The participation and support at the Regional Training Events and the TWUA classes has been surprisingly good. There is a lot of talk about budget cutbacks but thankfully numbers remain in the normal and expected range, so thank you.

We continue to work on our Distant Learning Computer Training Program. We have our equipment operational and I think it is going to be a great addition to our class-room training. We still have issues to work through and are close to being able to demonstrate to TCEQ that it exceeds all of the requirements of Distant Learning. Be watching the website and regular mail for the approval announcement.

The office automation is progressing (a little slower than anticipated) and soon you will see more automation to areas such as membership renewal, class registrations, updated website, and services offered.

Just an observation - - this state is in need of a signifi-cant and widespread rainfall event. In my travels so far this year, I have been from Corpus to Amarillo; from Fort Stockton to Beaumont, about the only area that I am aware of that has received rain is the Dallas-Fort Worth area and that came with a tremendous hail storm.

If you start in the Amarillo area, Lake Meredith is almost dry and currently sitting at about 3% of capacity. For the Midland, Odessa and San Angelo area, the lake with the most water is Lake Ivey and it is about 25% of capacity. Lake Spence is sitting at about 1% of capacity. Lake Travis is about 60% of capacity and Lake Buchannan is about 75%. Sam Rayburn and Toledo Bend are both sitting at about 70% capacity. The point is the entire state is below average and for the folks in Northwest and West Texas, the water issue became serious a year or two ago and it is what you might call critical now.

I would encourage you to pray for rain. If praying of-fends you then meditate, burn incents, chant, hold hands around a campfire or do whatever it is that makes you feel spiritual and seek abundant widespread rainfall. There is flooding along the Mississippi River and widespread drought in Texas; if only someone could come up with a feasible plan to transfer water.

At last report, there were more than 3,000,000 acres of land burned in Texas this year and there are fires still be-

ing reported. Homes, livestock, equipment, fences, and other possessions have been destroyed and for some reason this state is not considered a disaster area. Guess it goes to show that when the Governor snubs the Presi-dent – the President is not sympathetic.

Our heart and prayers go out to those in Joplin. What a devastating tornado that hit that city. It is the time of year that if we get rainfall, it is typically associated with storms but I am sure the pictures and video do not do justice for the complete devastation in Joplin. Again, keep these people and area in your thoughts and prayers. For those who have called or wondered about Jim Row-land (Water Tower Maintenance Inc.) who lives in Joplin he and his wife, Patti are safe. Hopefully we will see them at one of the Regional Schools very soon and get their perspective.

I want to thank all those who have sent emails and relayed to me at the various training events their appre-ciation for the stories that I attempt to incorporate into my monthly article. It is amazing how, when you are struggling to come up with something for the articles you open a book to a specific page or unintentionally click on a link that takes you to a remarkable story. . .

The story that I would like to share this month is about being thankful and it goes something like this. There was an old man who was white haired, slightly bend, weath-ered, and showing his years. Every Friday evening this old man would appear on the Florida coast with a rusty metal bucket in hand filled with shrimp and he would feed the seagulls.

Locals would watch and wonder as some of the seagulls would land on his shoulders and head even after all the shrimp were gone. Some thought the old man was a little crazy; some did not know what to think. Finally curi-osity got the best of them and one of the locals met the old man on the pier to find out why he fed the seagulls, since most find the birds annoying and a nuisance.

The old man sat down on the pier and began his story. It seems that in his younger life he was a fighter pilot. He shot down his first enemy plane April 29, 1918. In 1931, he received the Medal of Honor. He received 7 Distinguished Service Medals for bravery and heroism. In 1942, he was part of a crew for a B-17 Flying Fortress. His name was Captain Eddie Rickenbacker. Captain Rickenbacker went on to say that he received his orders to deliver a very important message to General Douglas MacArthur. MacArthur was stationed in New Guinea at


EXECUTIVE DIRECTOR NEWS: Russell Hamilton, TWUA ED " Supporting Breast Cancer Awareness"

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the time. Captain Rickenbacker handpicked his crew and they set off on their very important mission.

Somewhere over the South Pacific, hundreds of miles from land, Captain Rickenbacker and crew became lost and were beyond the reach of radio. Fuel became low, so it was decided the crew would attempt a water land-ing and use the onboard survival gear. The pilot, Captain William Cherry, sat the plan down and the plane stayed afloat long enough for all the crew to get out and into the rafts.

For nearly a month Captain Rickenbacker and his crew fought the water, the weather, and the scorching sun. They spent sleepless nights fighting off sharks. The larg-est raft was a nine by five and it was estimated the larg-est shark was in excess of ten feet. The sharks repeat-edly rammed the rafts and tormented the crew.

Captain Rickenbacker went on to say the even bigger threat they faced was that of starvation. Eight days after ditching the plane their rations ran out; or ruined by salt water. One of the crew members had a small bible and would read scripture and words of encouragement to the others daily; but the crew was beginning to realize there would be little hope for survival.

One the 9th day they had their devotional from Matthew - “Take no thought of what to eat or drink. Seek first the Kingdom of God, and all these things will be provided unto you.” Then the crew settled in for yet another mis-erable day at sea. In the silence, Captain Rickenbacker offered up his own prayer. Soon he felt something mov-ing on his head. He knew it was a seagull and the others eyes lit up.

Captain Rickenbacker knew if he could catch the seagull it would provide much needed nourishment so he slowly and carefully reached his hand up snatching the bird. The bird was eaten and shared by all. Its intestines were used for bait to catch fish. The intestines of the fish caught, were used to catch more fish. The crew’s hopes were renewed and on the 24th day, they were spotted and all rescued.

Every Friday just before sunset, Old Captain Ricken-backer took his bucket filled with shrimp to pay homage and give thanks to that one seagull which, on a day long ago and hundreds of miles from land, gave itself without struggle.

For me this story made me think that you never know what someone else has been through or what contribu-tions they may have made for the good of others. I think of Leon Holbert who for years taught water and wastewater courses and helped TEEX advance their operator training program. Toward the end Leon was legally blind and was having health issues but he never lost his love for teaching and sharing his knowledge. To those who did know Leon, he probably seemed a little “colorful”. S

Remember- We do not need all the operators of Texas to be members of TWUA – JUST YOU ! ! !



RICE BELT DISTICTALL DAY SCHOOLAUGUST 6

, 201

1

Vendor Booth

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7:00a.m

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0 p.m.

Continental Breakfast Noon Lunch/Drinks

Join us every third Thursday of the month for our district meeting. This is a good way to stay connected to the association, learn about new state rules and regulation, gain resourceful tools from other members, hear from great vendors about their newest products, and most importantly earn 2 hours for licensing renewals.

Door PrizesVendor Giveaways

LAKE JACKSON CIVIC CENTER333 Hwy 332 E.

AUGUST 6, 2011

**NO COST TO TWUA MEMBERS**Register Early so that we

may serve you better! (Certificate Issued at Closing)SCHOOL REGISTRATION FORM

TWUA Member____ Non-Member____

Full Name:_________________________________

Address:___________________________________

City:_______________ State:______ Zip:________

E-mail Address:_____________________________

Phone Number:_____________________________

Employer:__________________________________

*************************************************************Please send registration form to:

Ms. Patricia A. Bell For questions Contact Pat Bell:141 Smith Street Work: (979 265-3619Clute, Texas 77531 Home: (979) 265-0358 Fax: (979)265-8778

(Credit Hours Pending)

Rice Belt District Meeting

TCEQ


Please register me for the - “Biosolids and Odor and Corrosion Conference & Expo.

Name _________________________________________

Title/Position ___________________________________

Organization ___________________________________

Billing Address_________________________________

City _________________ State _____ Zip____________

Email Address __________________________________

Area Code _______ Telephone_____________________

Area Code _______ Fax__________________________

Member of WEAT/WEF @$195 = ........ $________ Member – Government/City @$145= ..... $________ Student @$30= ....................................... $________ *Non-Member @$235= ........................... $________ *Non-Member – Gov/City@$185= .......... $________ *(includes WEAT Only Membership) Total = ................. $________

AFTER JULY 22TH – ADD $25 TO FEE.Please duplicate form for additional registration

Method of Payment: Check Credit Card- Visa/MC/AMEX/Discover

Card#___________________________________ Expiration Date:___________________________ Name on Card____________________________ Card Holder Signature ________________________________________ Amount:_________________________________

Registration Fee Includes: CD Rom, Wednesday evening reception, continental breakfast, lunch, and breaks. Space is limited, so register early.

Please mail or fax registration form with check or credit card payment to: WEAT

1825 Fort View Road, Suite 102 Austin, Texas 78704

Phone: (512) 693-0060 Fax: (512) 693-0062

Register on line at www.weat.org or Email registration forms to [email protected]

Cancellation Policy: Full refund if registrant cancels 10 days

EEaarrllyy RReeggiissttrraattiioonn DDeeaaddlliinnee –– JJuullyy 2222,, 22001111

WEAT has reserved a block of rooms at the Embassy Suites, 1001 McCarty Lane, San Marcos, TX 78666.

WEAT has obtained discounted single or double rate of $139. The reservation deadline is July 20, 2011. After this date, reservations will be accepted on a availability basis.

To make your reservation, call 512-392-6450. Be sure to mention WEAT when making your reservation.

QUESTIONS: Call the WEAT Office at (866) 406-9328 or email [email protected] Exhibits and Sponsorship Opportunities Available

Biosolids and Odor and Corrosion Conference & Expo

August 3 & 4, 2011 – San Marcos, TX Sponsored by the

Water Environment Association of Texas in association with Texas Association of Clean Water Agencies

With changing regulations and ever increasing economic pressures, managing successful odor and biosolids programs is more challenging than ever. Join your peers for insights into tools to develop sustainable programs that will meet your odor and biosolids management needs today and into the future. Don’t miss this opportunity to learn about your industry. Register on line at www.weat.org.

TACWAA Clear Commitment to Texas Waters

PES NEWS: TCEQ Pretreatment AuditsBy Jennifer Moore, Trinity River Authority of Texas

In the past (6) months, I have received (2) special phone calls from the Texas Commission on Environmental Quality (TCEQ). Glancing at the caller ID on my office phone, as Ireached to answer these special calls, I had a sneaking suspicion that it was TIME! In one phone call, the other voice on the line politely tells me, “It is time for a TCEQ Pretreatment audit “ In the other phone call, the voice courteously notifies me, “It is time for a PCI.”

The Trinity River Authority of Texas (TRA) operates (5) regional wastewater treatment plants in and around the North Texas area. Two of these wastewater treatment plants have Approved Pretreatment Programs and a third is in development. I had been lucky enough, in a 6 month time frame, to have the audit wheel stop on 2 different plants. In my case, I do feel fortunate that one audit was the standard 5 year, Pretreatment Program Audit and Municipal Pollution Prevention Assessment (audit) that the Austin TCEQ group conducts. You will find some in our field refer to this audit as “The Big One”. The other was a Pretreatment Compliance Inspection (PCI) from the local TCEQ Regional office. The PCI was a 1 day affair while the audit covered 5 days; therefore, I felt grateful I did not face back to back 5-year audits.

Since the late 1980’s, TRA has undergone a multitude of pretreatment audits and PCIs from TCEQ and the Environ-mental Protection Agency (EPA). I wanted to share with my peers some of the areas within your program that might fall under a magnifying glass during your next audit or PCI.

Sample Monitoring

(1) When pH is taken in the field, the Chain of Custody (COC) should clearly define a time collected and time analyzed. In this instance, TCEQ is trying to establish if the sample was analyzed immediately (i.e. within 15 minutes).

(2) Are 40CFR§136 sample collection and analysis method-ologies being utilized? Watch out for labs who try to sneak those solid waste methods in on you, especially with Total Toxic Organic (TTO) analysis.

(3) Be careful with detection limits. Make sure your lab is able to achieve a detection limit low enough for determin-ing compliance. Some matrix interference problems can lead a lab to conduct dilutions so the lab can properly de-termine the presence of a parameter. This can sometimes lead to a non-detection of an analyte that is higher than your compliance limit. TRA has observed this problem most often with the array of organic compounds that make up a TTO analysis.

(4) Always make sure Cyanide and TTO-Volatile fractions are collected as grabs, and collection technique identified in a significant industrial user’s (SIU) permit is listed as “grab”.

Appropriate Sample Locations and Limits

During the most recent audit, I found that the TCEQ auditors spent a lot of time during industrial site visits observing the sample points. The State questioned, especially at categori-cal industrial users (CIUs), the industrial representative in regards to what waste streams from all processes and dilu-tion sources flowed into the sample points. They would also compare knowledge obtained on site with the documentation the Control Authority had on file. With this in mind:

(1) Pretreatment staff should have a complete understand-ing of all of the types of waste streams that discharge into a permitted outfall, what they are, and where they originate. This is especially important at a CIU facility that adheres limits developed under the combined waste stream formula (CWF).

(2) Make sure you clearly have on file plumbing schematics or documentation from a dye test that demonstrates where everything is flowing. This will affect selection of categorical sample locations and “End of Pipe” sample locations. Always take the time to compare any plumbing layout you received from a facility with what is actually going on at the facility. Sometimes these can be two very different things.

(3) Watch out for small backwash discharges from RO sys-tems and other water purification systems. Many industrial users think of these discharges as part of their process. Make sure to evaluate where this discharge stream is flowing, especially at your CIUs, to determine the streams impact when assessing categorical limits. When utilizing the CWF, these types of discharges would be classified as “dilution”.

Reports

SIUs must follow reporting requirements outlined in their permit. For example, many TRA Contracting Parties have requirements for their SIUs such as:

(1) The SIU must notify the Control Authority within 24 hours of becoming aware of a violation.

(2) Within 5 days, the SIU must provide a written follow-up in regards to the violation.

(3) The SIU is required to provide a report in regards to


changes at the facility if the change meets a certain level of criteria. For example, a SIU might be required to notify the Control Authority if flow is expected to increase by more than 20% because of a new process line.

If SIUs have not followed through with fulfilling reporting requirements, make sure the Control Authority follows the Ap-proved Program’s Enforcement Response Plan (ERP), and each case is documented.

Other areas concerning required reports include:

(4) Make sure the Designated Signatory for the SIU is sign-ing all required reports including permit applications, semian-nual reports, enforcement responses, and any other required reports by permit or ordinance.

(5) Make sure the Control Authority has proper documentation on file that clearly designates an individual at a facility as a Designated Signatory.

SLUG Discharge Control Plans

You will find during the audit process that if the State reviews a SIU file where you have required a SLUG Control Plan, the plan will be reviewed by the State against a SLUG Control Plan Checklist. Here are some things to consider:

(1) If the Control Authority requires a SIU to develop a SLUG Discharge Plan, make sure it meets all the minimum require-ments in the regulations found at 40CFR§403.8(f)(2)(vi)(A)-(D).

(2) Do not call a Spill Plan a SLUG Control Plan unless it has all the required elements in 40CFR§403.8(f)(2)(vi)(A)-(D).

(3) During TCEQ site visits, the State can determine that a facility requires a SLUG Discharge Plan based on observations seen during site investigations. Many of the TRA Contract-ing Party inspection forms still have a portion dedicated to an evaluation of whether a SLUG discharge plan is required. Make sure Pretreatment staff fully understands what type of ob-served conditions during an inspection would lead the Control Authority to make a SLUG Discharge Plan a requirement.

Enforcement

(1) Make sure you are applying Significant Non-Compliance (SNC) criteria to those SIUs who did not submit required reports within 30 days of the due date (possible 45 days with Streamlining option).

(2) Industries caught discharging categorical waste without a permit need to be considered SNC. These types of industrial users never submitted required reports such as a baseline monitoring report (BMR) and 90 day compliance report; there-fore, the industrial user is more than 30 days late with these submissions.

(3) Think about the SNC language you choose to go with in the newspaper. The regulations do not specify what exact language you must utilize. Selecting general language that would cover all reasons that an industry is SNC might be beneficial. If you are too specific with the reason a fa-cility is SNC in the newspaper, this could possibly re-

quire a second publication of the SIU. If other reasons are found in the TCEQ audit that qualify the SIU as SNC, other than the specific reasoning that was detailed in a prior newspaper publication, the State will require another publication.

(4) Make sure you stick to the Approved Program’s ERP. This plan was designed for your Program to allow Pretreatment staff within your jurisdiction to treat all the industrial users the same way when it comes to enforc-ing.

(5) Do not get stuck not increasing enforcement. For example, try to stay out of a rut of just issuing Notice of Violations (NOV) over and over to correct ongoing compliance issues. TCEQ will evaluate enforcement cases to determine if the Control Authority has properly followed the ERP for recurring compliance issues.

Hopefully, you will find some of these focus points useful. I have found that sometimes we can get hung up on trying to do the minimal requirements or conducting practices so we can meet certain situations in these TCEQ audits. I would like to encourage everyone to not lose site of why the Pretreatment regulations exist. For a Public Owned Treatment Works (POTW), we are the first line of defense to protect our workers, the collection system, the wastewater treatment plant, the quality of biosolids that are produced, and ultimately that receiving stream. S

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“Not all water is treated equal”


To register for any T.W.U.A. classes – simply complete the registration form and fax to (512)459-7124 or contact T.W.U.A. @ 888-367-8982 for additional details. The name following the address is the scheduled instructor. The contact name, or last name listed after each class, is for information related to directions, training site or questions involving the host city. ***NOTICE: Due To Recent Increases For Training Materials – Class Costs Have Increased. ***Pre-Registration Is Defined To Mean 14 Days Prior To Any Scheduled Event. All registrations received after the pre-registration cutoff date must pay on-site registration fee. We strongly encourage everyone to please pre-register by fax, e-mail, or calling on site registrations are welcome but not preferred.

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TWUA TRAINING SCHEDULE

Date Location Course Address Hours Credit

Sept 13-15 Waco Basic Water 200 Colcord 20 W

Ground Water Prod W

Aug 30-Sept 1 Waco SWP I 200 Colcord 24 W

Sept 27-29 Waco SWP II 200 Colcord 20 W

Oct 18-20 Victoria Distribution 2902 Bluff 20 WDec 13-15 Waco Distribution 200 Colcord 20 W

WW Treatment WW

July 25-27 Mineola WW Collection 300 Greenville Hwy 20 WWSept 20-22 Victoria WW Collection 2902 Bluff 20 WWOct 11-13 Waco WW Collection 200 Colcord 20 WWNov 7-9 Corpus WW Collection 2726 Holly 20 WW

Nov 15-17 San Marcos WW Collection Activities Center 20 WW

July 19-21 Waco WW Lab 200 Colcord 20 WW

July 18-20 Carrollton Management 4750 Josey Lane 20 W/WWEl Paso Management 10751 Montana 20 W/WW

July 19-21 Midlothian Pump and Pumping #1 Communty Circle 24 W/WWAug 9-11 Carrollton Pump and Pumping 4750 Josey Lane 24 W/WW

Aug 15-17 Corpus Pump and Pumping 2726 Holly 24 W/WWNov 8-10 Gatesville Pump and Pumping 110 N 8th 24 W/WW

Aug 9-11 Waco Safety 200 Colcord 20 W/WWAug 16-18 Victoria Safety 2902 Bluff 20 W/WW

Nov 15-17 Victoria Valve and Hydrant 2902 Bluff 20 W/WW

July 19-21 Gatesville Calculations 110 N 8th 20 W/WWAug 9-11 Midlothian Calculations #1 Community Circle 20 W/WW

Sept 13-15 Carrollton Calculations 4750 Josey Lane 20 W/WW

Sept 20-22 Gatesville Chlorinator Maint 110 N 8th 20 W/WW

Dec 13-15 San Marcos CSI/CCC Activities Center 20 W/WW/CSI/BPAT

BPAT Refresher

Sept 12-16 Beaumont EIT (Instructor I) 1350 Langham 40 No operator hours

Oct 3-7 Amarillo Instructional Design Osage Plant 40 No operator hours


TWUA TRAINING SCHEDULE20 HOUR CLASSES : (PRE-REGISTRATION) $180 MEMBER $230 NON-MEMBER (ON-SITE ) $230 MEMBER $280 NON-MEMBER

24 HOUR CLASSES: (PRE-REGISTRATION) $240 MEMBER $ 290 NON-MEMBER (ON-SITE) $290 MEMBER $340 NON-MEMBER

T.W.U.A. COURSE REGISTRATION FORM (Note: Please Print Legibly)

Name:____________________________ E-Mail Address:____________________________________

Course Name: ______________________________ Date:__________________________________

Location:___________________________________________ Fee: ___________________________

Home Address:____________________________ City:_____________State:_____ Zip:___________

Day Time Phone #:______________________ SS# or W/WW License number#:_________________

Company Name: ___________________________ TWUA Member/Non-Member_________________

Visa/MC Acct. #: ____________________________________Expire Date: _____________________

Cardholder: __________________________________________________________________________

For credit cards please fax this form to 512/459-7124Checks or money orders mail completed registration form along with payment to:

Texas Water Utilities Association · 1106 Clayton Lane, Suite 112 West · Austin, TX 78723-1093, Phone: 512/459-3124 or 888/367-8982, FAX: 512/459-7124, Register on-line at www.twua.org To obtain TCEQ License Number: http://www.tceq.state.tx.us/nav/data/licensed_data.html

OCCUPATIONAL LICENSING CUSTOMERS: Beginning March 1, 2011, the Texas Commission on Environmental Quality (TCEQ) will accept a credit card or electronic check transfer for payments for all new occupational license and regis-tration applications. As a result, any person applying for a new Occupational License or registration will be able to pay their application fee online using the TCEQ’s ePay system. Note: All online renewals will continue to be processed through Texas.gov. The ePay system allows companies, cities, municipalities, and organizations to pay up to 20 employees at one time us-ing this system.

At the time of the exam a printed receipt will be required. The receipt is considered to be a copy of the email verifying your payment or a copy of the web page showing the Trace Number and Voucher Number(s). For additional information and instructions on how to use the ePay system, please visit http://www.tceq.texas.gov/licensing/exams/registration. If you have questions please contact the Occupational Licensing Section at 512-239-6133 or email us at [email protected]. Allan Vargas, Manager Occupational Licensing Section.

(24 hours) *(24 Students Max)Pre-registration $245 Member, $295 Non-Member On-site Registration $295 Member, $345 Non-Member

8 hr Mod I: TCEQ Training credit for: 8 hrs BPAT, CSI, LI, W/WW & WTS Licenses8 hr Mod II: TCEQ Training credit for: 8 hrs BPAT, CSI, LI, W/WW & WTS Licenses

8 hr BPAT PRACTICAL SKILLS REFRESHER: TCEQ Training credit for: 8 hrs BPAT ONLY License


SAFETY NEWS: Safety Grab Bag for the Summer By Erin La Rue, Safety Committee Chair

Here are a few “grab bag” items for your enjoyment from YOUR TWUA Executive Committee for Safety.

Relax and enjoy the summertime, but remember that Safety Never Takes a Break!

Motorcycle Safety Campaign - Share the Road

As gasoline prices rise, more motorcycles are on the road. TxDOT’s statewide "Share the Road: motorcycle safety and public awareness campaign urge motorists to look twice for motorcycles at intersections and when changing lanes, the two places where serious motorcycle collisions commonly occur.

Motorcyclists are dying in record numbers. In 2009, 434 motorcyclists were killed in Texas, accounting for 14 per-cent of the state’s traffic deaths. Without aggressive steps to promote public awareness about the dangers facing mo-torcyclists, the Texas Transportation Institute’s Center for Transportation Safety estimates that the state’s motorcycle death toll could double by 2015.

“Seeing them is saving them” is the theme of TxDOT’s new campaign, which uses TV and radio commercials and billboards to drive home the new safety message. TxDOT offers these tips on how to better see and accommodate motorcyclists on the road:

• Do a Double Take: Look twice for motorcyclists at intersections, where they may be making a left turn, as well as on the highway, where a motorcyclist may be changing lanes. Clearly signal your intentions.

• Be Respectful: Remember, a motorcycle is a vehicle with all of the rights and privi-leges of any vehicle on the roadway.

• Give Them Space: Don’t follow a motorcycle too closely. A motorcyclist’s riding patterns are differ-ent from vehicle patterns, and reactions may vary

for the same road or weather conditions. Allow a full lane of travel space between your car or truck and a motorcycle.

• Anticipate Next Steps: Obstructions that you do not notice could prove to be deadly for a motorcyclist. Give motorcyclists plenty of space to react and make the road a safe place for you and others, no matter what form of transporta-tion they use. Visit www.looklearnlive.org today to find out more info.

How’s Your Safety Attitude?

The National Safety Council is on a mission to pre-vent unintentional injury and death by educating and in-fluencing people to adopt and maintain safe and healthy practices in the workplace, on our roads and highways, and in our homes and communities.

Unintentional injuries and deaths in the United States are at unacceptable levels. Motor vehicle crashes, falls and overexertion remain leading causes of preventable death and injury. Unintentional deaths reached an esti-mated 128,200 in 2009, compared with the revised 2008 estimate of 125,800. The 2009 estimate - the highest

on record - is 47% greater than the 1992 total of 86,777 - the lowest annual total since 1924.

The cost of unintentional injuries to Americans and their employers exceeds $693 billion nationally, or $5,900 per household, and causes great suffer-ing among individuals and their families.

Are YOU Driving Dis-tracted?

The National Safety Council and FocusDriven - Ad-

vocates for Cell-Free Driving today announced their support of a National Distracted Driving Awareness campaign.


NSC and FocusDriven urge Americans to consider the lives of others on the road and stop using cell phones while driv-ing. NSC estimates 28 percent of all crashes - or 1.6 million crashes - each year are caused by drivers using their hand-held or hands-free cell phones and texting while driving. This is much greater than the number of crashes caused by any other distraction.

Nonprofit organizations encourage drivers to commit to not using their cell phones while driving during the month of April and beyond. They suggest drivers silence, turn off or put their phones away in trunks or glove compartments, reducing the temptation to answer a ringing phone, text message or e-mail. Drivers also are asked to change their voicemail greeting to alert callers they may be driving.

“If drivers can go one month without using their phones while driving, they will find out - as many of us have - work still gets done. Many drivers realize most of the calls they thought were so important, really aren’t. It is our hope

drivers will decide to make the change permanently. Doing so will make our roadways safer for everyone,” said Jennifer Smith, FocusDriven president and found-ing board member.

Don’t Get Poisoned!

More than 2 million poisonings are reported each year to the 61 Poison Control Centers (PCCs) across the country. More than 90 percent of these poisonings oc-cur in the home. The majority of non-fatal poisonings occur in children younger than six years old. And, poi-sonings are one of the leading causes of death among adults. The phone number to call in Texas for the POI-SON CONTROL HOTLINE is 1-800-222-1222, and

the website is http://www.poisoncontrol.org/ S


LICENSING NEWS: Unethical Behavior on State Exams By TWUA Training Staff


It appears a trend is emerging whereby operators and those desiring to become licensed by the Texas Commis-sion on Environmental Quality (TCEQ) are restoring to unethical behavior – i.e. cheating.

It is reported that recently 18 people were caught using a “crib sheet” on the state Distribution exam. Like in most cases, someone comes forward, either to a supervisor or the state. In this case both were notified and all 18 lost their jobs & surrender their license. This incident is still under investigation and additional penalties may apply.

First question that comes to mind is how did this happen? The state continues to modify the exam administration pro-cess in an attempt to address known issues. In this case, it is believed that someone took the Distribution exam legiti-mately but wrote the answers down - - 1a, 2b, 3c etc. and was able to get out of the exam area undetected. When he received his results, he actually passed the Distribution exam so he shared his answers with his co-workers that wanted them. In this case the exam itself was not stolen but TCEQ has revised the Distribution exam. So if there are Distribution “Crib Sheets” floating around, you might as well discard.

The state has different test packets for each exam. Prob-lem was in this case, all 18 answered all questions exactly the same regardless of test set number. The state exams are close but questions are arranged differently. When everyone taking the exam answers the same regardless of the question, it was pretty easy to figure out that the process had been compromised.

In a different incident, someone attempted to write down all the questions of the exam on the scratch paper provid-ed and switch the scratch paper with blank paper brought to the exam. Again, the person was caught and the exam was not compromised.

People have attempted to hide materials in the restroom and go to the restroom to look up answers. It has been reported that some have tried to hide a cell phone in the restroom or in a sock and “phone a friend” or with a smart phone Google information. People have been caught at-tempting to use two-way radios. People have been caught with crib sheets and formulas attached under the bill of caps or inside caps. People have entered formulas into programmable calculators.

In the past, people have attempted to taken exams for others, look at their neighbor, write down formulas on their hand or under their sleeve or write down information on

soda cups. Some have been very resourceful and if they had put as much effort into studying and learning the ma-terials, they would probably have passed the exam.

All of these attempts have led to TCEQ becoming more stringent. Those taking exams now have to provide a photo ID. It is now against TCEQ policy to bring cell phones or any mobile communication device to the exam area. Those taking exams are not allowed to wear caps or dark sunglasses in the exam area. Exam administrators are more diligent about oversight.

The next question is WHY. Why are people resorting to cheating? Perhaps there is so much pressure on operators and those desiring to become operators to achieve and become licensed. In some cases in order to maintain jobs or progress up through the ranks, they must secure a TCEQ License or advance a state license.

The alarming thing is, operators have a direct impact on public health. Those performing critical tasks SHOULD know what they are doing; not simply be resourceful enough to obtain a state license.

Most operators who have “earned” their license through studying and understanding the various processes have no sympathy for those who cheat or those caught cheating. Operators continue to fight the battle of being considered as a “professional” and when a small percentage of the industry resorts to cheating, it gives all operators as well as the water and wastewater industry a “black eye”.

There are study materials available, there are training classes that one can attend and most licensed operators are willing to tutor and share knowledge; so while some may feel they are not doing anything wrong or their actions are warranted due to the pressure they are under; they are negatively impacting the industry and those who have put forth the effort to obtain a state license legitimately.

The state takes this problem very seriously and have revoked operator license(s') when fraud and deception are discovered, so please consider the consequences before you choose the path of unethical behavior. S

Texas Water Utilities Association 56th Annual East Texas Regional School

August 22 thru 25, 2011

Harvey Convention Center, 2000 W. Front St., Tyler, Texas

COURSE OFFERINGS WATER WASTEWATER WATER & WASTEWATER

Basic Water Basic Wastewater Utilities Safety * Surface Water Production I (24hr) Wastewater Treatment Utilities Management

Surface Water Production II Wastewater Collection Utilities Calculations Ground Water Production ** Wastewater Lab * BPAT 24 Hour Refresher (24hr)

Water Distribution * Pre-Registration Required – Surface Water Production I and BPAT 24 Hour Refresher classes are 24hrs.

These classes start at 1:00 p.m. on Monday August 22nd at Harvey Convention Center ** Pre-Registration Required – Wastewater Lab is limited to 25 students

All other classes start with the General Assembly in Harvey Hall at 9:00 a.m. Tuesday, August 23rd, 2011. The General Assembly is part of each course and attendance is mandatory

Final class room locations for 20 hour courses will be announced at the General Assembly Exams for Class “B, C, D” and Class “I, II, & III” certifications will be given the afternoon of August 25th.

“A” exams 8:30am 8/24/11, Call TCEQ to schedule Class “A” exam. Water 512-239-6086 or Wastewater 512-239-0176

REGISTRATION FEES Pre-Registration Through 8/12/2011 * On-Site Registration

TWUA Members Only $175.00 $200.00 Non-Members $215.00 $240.00

* On-Site Registration for 20 hr. courses will be conducted at Harvey Convention Center from 7:00 – 8:45 a.m. August 23rd Pre-Registration check-in and packets will be available at Harvey Convention Center from 7:00 – 8:45 a.m. August 23rd Registration fees include lunch on August 23rd and 24th. Extra lunch tickets may be purchased for $12

ACCOMMODATIONS Holiday Inn – 5701 S. Broadway, Tyler, TX 75703 903-561-5800

$79.00 for King / Double Rooms Specify East Texas Regional Water School

REGISTRATION FORM PRE-REGISTRATION DEADLINE IS AUGUST 12, 2011

PLEASE USE ONE FORM PER PERSON – COPY AS REQUIRED, PRINT CLEARLY

To Register at the door - have form completed with a check, cash, or money order payable to ETRS, No credit cards

PRE-REGISTRATION DEADLINE IS AUGUST 12, 2011 For Pre-Registration mail completed form with check or money order payable to

T.W.U.A., 1106 Clayton Lane, Suite 112 West, Austin TX 78723-1093 Credit card payments may be mailed or faxed (512-459-7124) to T.W.U.A.

Name: SS# or License # :

Course Selection: E-mail:

Representing: Day Phone: Fax:

Address: City: State: Zip:

T.W.U.A. District/Chapter:

Credit Card: Master Card or Visa (circle one) If you have any questions contact: TWUA @ 1-888-367-8982 or Mike Norris @ 903-939-8278

[email protected]

Card Number: Expires On: /

Signature:


Southeast Regional School

Central West Regional School

George Newsome Chairman Dedicated Service

CONGRATULATIONS ARE IN ORDER! Southeast Regional School Photos Courtesy of: Ben Connelley North Central Regional School Courtesy of Malcolm E. Cowdind

City of Abilene Leadership Award

Michael Rios Operator of the Year Award

Over 60,000 Population

Larry Daveport Heroism Award


City of Arlington Batchelor Safety Program Award

Central West Regional School North Central Regional School

Central West Regional School Cont:

Leon River District Participation Award

Jacob & Martin, Ltd Charles Keith Alliance Award

City of Grand Prairie Public Education Program Award

City of Abilene Best Tasting Surface Water

Large System

TX DOT Best Tasting Groundwater

Small System


CUSTOMER SERVICE NEWS: Reality Check on Commitment to Customer Service By Roe Gawlik,, Customer Service Chair, Director of Customer Service (BexasMet Water District)

For most of us in the water utility business, we understand the importance of serving our customers. This is not only in the customer service department where our representa-tives answer calls from our customers or meet with custom-ers in our offices but from field employees to our executive team. We often hear “Our customers are our number one priority” or “We value all our customers.” So my question to you, is how do we actually demonstrate our commitment to customer service and are we developing and support-ing our employees who must handle customer concerns everyday.

TWUA can assist your utility in preparing employees to han-dle customer issues through its Customer Service Section of the Association. Voluntary Customer Service Certification is available by attending TWUA approved training. The certification levels are:

There are several chapters serving various regions of Texas. The chapters meet to not only conduct business but offer a training session with topics designed to support and enhance customer relation skills of all utility person-nel. Meetings also include interaction with customer service professionals from other utilities which is an excellent way to share and exchange information.

The TWUA Annual School, which has been held in Corpus Christi the past two years offers a 20 hour course dedicated to Customer Service. Ms. Solie Compian, the Section’s 2011 Chair Elect, has coordinated the training for this course and has ensured that relevant topics for customer service professionals has been presented. In 2011, topics covered included:

Identifying the Characteristics of Good Communica-tion:

-How communication styles influence behavior

-Communication problems that contribute to conflict

Listening Skills and Team work:

-Effective listening techniques

- Team work to enhance service delivery

Telephone Etiquette:

-Do’s and Don’ts for positive telephone customer service

Assertive Responder Skills for Handling Difficult Customers:

- Techniques on how to address difficult customers

Technology and Customer Service Effectiveness

-Technology and how it affects our customers

Glenda Dunn, former TWUA President and Program Manager for the City of Waco Water Utility and I presented this course in February. The course was at-tended by TWUA members from throughout the state. There was plenty of discussion and participants shared valuable insights from their own experiences at their water utility. Class attendees were eligible to receive 20 hours of approved training for the voluntary certification program.

Thus, utilities that are serious about providing exemplary customer service have TWUA as an excellent training and support resource for its employees. Follow the three C’s:

Conduct a reality check: Do our employees have our support to get the skill sets needed to serve our custom-ers?

Commit: Provide your utility employee the resources required to fulfill your customer service vision.

Connect: By connecting with TWUA through meetings and training, employee customer service skills will be enhanced.

Make plans to attend or have some of your employees attend a TWUA customer service related course. Our website ( http://twua.org/customer_service.php) has information on the Voluntary Customer Service Certifica-tion Program or call 1-888-367-8982. S

PROFICIENCY LEVEL APPROVED TRAINING YEARS EXPERIENCE LEVEL D 40 HOURS 1 LEVEL C 60 HOURS 3 LEVEL B 80 HOURS 5 LEVEL A 100 HOURS 8

CUSTOMER SERVICE PROFESSIONAL (CSP)

164 HOURS 8


LABORATORY ANALYST NEWS: NELAC Accreditations By Jason Wells, Laboratory Analyst Section Chair, Laboratory Manager City of Odessa

Allow me to introduce myself. I am your LAS Chairperson and Laboratory Manager for City of Odessa Laboratory Services.

First of all I would like to thank Sabrina Ybarra and Josie Longoria for their work in making the 2011 Special Topics for Lab Ana-lysts course a success. The

course covered a wide range of areas that participants from different types of labs could benefit from. It will be my job to plan the 2012 course and I hope to bring the same caliber of course. Go ahead and mark your calendars for the TWUA Annual School on March 4-7, 2012.

The current number one priority for NELAC accredited labs in Texas is the implementation of the new TNI Stan-dard on July 1, 2011. I know this is the case in my lab. The NELAC Insti-tute does have a new Quality Manual template which coincides with the new TNI Standard.

One thing I like about the new tem-plate is it is split into sections that can be revised separately without revising the entire manual.

It can be purchased from www.nelac-institute.org. Most of the changes in the TNI Standard are to the benefit of labs. However, I want to make you aware of one that is not.

There is a new chlorine check requirement for which is the worst case of overkill I have ever seen.

The TNI Standard reads “Laboratories that receive samples from potable water sources (including source water) that have a demonstrated history of acceptable preservation may check a sample from each source at a frequency of once per month if: i) the laboratory can show that the received sample containers are from

their laboratory; ii) sufficient sodium thiosulfate was in each container before sample collection to neutralize at a minimum 5 mg/L of chlorine in drinking water and 15 mg/L chlorine in wastewa-ter samples; iii) one container from each batch of laboratory prepared containers or lot of purchased ready-to-use containers is checked to ensure ef-ficacy of the sodium thiosulfate to 5 mg/L chlorine or 15 mg/L chlorine as appropriate and the check is documented; iv) chlorine residual is checked in the field and actual concentration is documented with sample submission.”

So, even though the customer checks the residual in the field and you confirm that your bottle can

neutralize that amount of chlo-rine, you still have to check the chlorine residual upon receipt of the sample once per month!

I apologize for the rant, but this new requirement makes absolutely no sense to me! If you are a NELAC accredited lab, good luck on your implementa-tion of the TNI Standard.

As you can see article writing is definitely not my strong suit. I am sending out a call to all LAS members. If you have an article you would like to have included in the Journal, please send it to me at [email protected].

I would also like to thank Elnora Payton for agreeing to serve as our LAS Vice-Chair. We still

have an opening for LAS Secretary. Please let me know if you are interested. S

Protecting the Public Health and our Environment through Educational Excellence.

TEXAS WATER UTILITIES ASSOCIATION

Laboratory Analysts Section


REGULATORY UPDATE:

SAM HOUSTON WATER UTILITY ASSOCIATION 60th ANNUAL ALL-DAY CONFERENCE & EXPOSITION

FRIDAY, AUGUST 26, 2011

Humble Civic Center 8233 Will Clayton Parkway

TRAINING CREDIT IN WATER AND WASTEWATER

CERTIFICATION (TCEQ APPROVAL PENDING)

REGISTRATION AND CLASSES Registration Time: 7:00 am

Classes start at 8:00 am Morning Classes Lunch Afternoon Classes Water Or Wastewater Credit Meal Provided Combined Classes (W/WW Credit) (Upon TCEQ Approval) (Upon TCEQ Approval)

**VENDOR EXHIBITORS BOOTHS** Open 7:30 A.M. to 2:00 P.M. Vendor Prize Drawing and Door Prize Awards at 2:00 P.M.

Detach here and send Detach here and send

- - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - REGISTRATION FORM

Type of Application: ________Visitor ________ Non-Member ________ Member

Name (please print): _______________________________________________________________ Representing: ____________________________________________________________________ Address: ________________________________________________________________________ City: ______________________ State: ______________ Zip: ______________________ Phone: (______) ________________ License #: ________________________________ (May use SSN-members only, for certification credit only) Costs (for appropriate credit):

Sam Houston District Members: FREE T.W.U.A. Members: $20.00

Visitors: $70.00 AWBD Members: $40.00 Visitors Welcome: Utility District Board Members, City Administrators, Utility Department Heads, Elected Public Officials For exhibitor information contact Allen Schreiber at (832) 435-8600 or FAX (281) 358-5670. You can obtain further information

at the Association’s web site www.shwua.org. For more information about this or Sam Houston membership please contact SHWUA Attn: Bonnie Worthington at PO Box 690008, Houston TX 77269-008

or (281) 477-PUMP or FAX (281) 477-0888.



Licensing Review Questions

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(1.) Your collection system has a section of main line stopped up – the main is 16 inch diameter and you determine there is 1,200 feet of main affected - in addition to the main line there are 4 manholes 4 feet in diameter that are standing an average of 14 feet deep. Once the blockage is cleared – approximately how many gallons of sewage will be headed toward the treatment facilities - a. 13,577 gallons b. 17,538 gallons c. 42,846 gallons d. 46,807 gallons e. 428,380 gallons (2.) There are several ways to accomplish disinfection of wastewater such as – a. Chlorination, U.V. Radiation, & Extended Aeration b. Chlorination, U.V. Radiation, & Ozonation c. Chlorination, U.V. Radiation, & Reverse Osmosis (RO) d. Chlorination, U.V. Radiation, & Membrane Filtration e. Both b & d (3.) By definition a “Confined Space” is – a. A open circular or square holding device with limited access and not intended for humans b. Any container with limited access but presents no danger for human occupancy c. Any space with limited or no ventilation, Limited access or exits, & Not intended for human occupancy d. Any basin or device designated and labeled by OSHA and TWDB e. A safety concern but typically wastewater personnel will seldom come in contact (4.) Current design criteria indicates that all new manholes must be _________ in diameter with a ______________ passageway opening –

a. 36 inches & 36 inch opening b. 36 inches & 48 inch opening c. 48 inches & 24 inch opening d. 48 inches & 30 inch opening e. 48 inch and 36 inch opening


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C11.5202.05


WATER OPERATOR GROUNDWATER CLASS B COOPER, JOHN S GALLOWAY, CLAYTON LOA, SALVADOR A III NGUYEN, LONG V WITTE, POLLY A CLASS C BARRY, THEODORE C III BLAIR, ROBERT L CADENA, MARK A CARTER, JOHNNY D CONNELL, GERALD S DAUGHTRY, JESSE R DRAKE, WILLIAM H II EMERSON, JULIAN P GARMANY, SUSAN D GILCHREST, TERRY R HAMPEL, JOHN S JEFFREY, CURTIS L LONGORIA, EDWARD LOPEZ, ROBERT MADRIGAL, EVARISTO MARBACH, QUINN A MORGAN, ERIC J MULLINS, BRANDON NOFFSINGER, STEVE UPTMORE, TOMMY D YBARRA, MACARIO JR SURFACE WATER TREATMENT CLASS B BRUSH, JEROMY S FELLOWS, DENNIS B THURMAN, TAZ N CLASS C ALLEN, DONALD S BROOKS, MICHAEL L BURNEY, ROBERT H JOHNSON, DANNY R MARKER, ROCK A OLD, CRAIG L PHILIP, BASSY RODRIGUEZ, ARMANDO SAN MIGUEL, ROLANDO VARGHESE, JOHN WILSON, KENNY W

WATER DISTRIBUTION CLASS B DAWSON, RANBALL Y HAMMACK, ANDREW T CLASS C CAMPBELL, JOHN L DAVILA, ROBERT R DWORSHAK, RICHARD ELDER, JORDAN M GUIZAR, APOLONIO PATIN, ANTHONY E PERRY, SCOTT R REDMOND, MARVIN L RINGSTAFF, JAMES R ROJAS, JOHN DAVID T SCOTT, NICHOLAS M WILHELM, ANTHONY YOUNG, RICHARD A CLASS A BERTELSON, BRYAN DAUGETTE, BILLY R DELANEY, TERENCE LEIDECKER, CHRIS CLASS D ARABADZHIEVA, VANYA BARBA, JESSE SR BELIS, RICHARD M BLACKARD, COBY W BLAIN, GREGG E BULLARD, BEAU J COLLARD, DAVID L COMEAUX, CHARLES DANIELS, LEROY E DOBSON, DEBORAH DRAKE, JORDAN S ESCOBEDO, BEN EVANS, ANDREW FALK, HAROLD C FARLEY, EDWARD FINLEY, JAMES A FITTS, THAD A FRAZIER, JIMMY FRIEMEL, ROBERT FRY, EVA R GARIG, IRENE M GILILLAND, RYAN GRESHAM, JENNIFER HAMMON, DERRICK HAMMOND, SHAUN HARJO, CLIFFORD IVIE, DERIC L JIMENEZ, CHRIS JONES, JUSTIN D JORDAN, BRENT A JOSE, CIJO

WASTEWATER COLLECTION CLASS I BENAVIDES, ADAM D HELSHAM, NATHANIEL ROBLES, RICHARD RUSZKIEWICZ, MACK L SANCHEZ, HUMBERTO CLASS II ALTON, RICKY A BEESLEY, CHRIS K BRADSHAW, JOHNNY DAVIS, AARON S GEEO, CODY R GONZALES, VICTOR KOCUREK, STEVEN MAXFIELD, DONALD NAYLOR, JOSHUA E NIEMEIER, GREGORY PAYEN, RUDY S SR ROJAS, JOHN DAVID RONQUILLO, GREG SOTO, VINCENT B TEAGUE, ERNEST WILLIS, PHILLIP WINKLER, JOSEPH CLASS III BARLEY, JASON L HINZ, JASON M KIRCHNER, MICHAEL MURRAY, PAUL D SARTOR, JEREMY WASTEWATER TREATMENT CLASS A COOPER, BARRON DABNEY, ROBERT SCARDAMI, JAMES SILVAS, RAUL C

CLASS B BABB, GEORGIA BRUSH, JEROMY MONROE, DAVID TOWNS, KEENAN CLASS C BUNTON, KEVIN CAMPOS, IVAN F COE, STEVEN F COMBS, GARY D COOKUS, CHARLES CROUSE, JEREMIAH DAUGHTRY, JESSE DAVIS, DONEL E FOLEY, LONNIE R GALVAN, FEDELL HILL, DAVID S HUGHES, JIMMY JASCHEK, REBECCA JULIAN, MATTHEW KISSACK, CHARLES LINDEN, DONALD MECHELL, BRIAN PIPER, FRANK T RAMOS, HENRY ROBINSON, ELMO SCHNEIDER, MARTIN TURNER, SHAELEVAR VILLARREAL, VIDAL WANG, JUN WOOTAN, REX S CLASS D ALEXANDER, JOEL ALONZO, RICARDO ARCENEAUX, QUINCY ARISMENDEZ, GUADALUPE BONILLA ODUMS, MIRNA BOZZONE, JAMES BRIDGES, CHRIS BROWN, MATTHEW BURKS, DONALD CAMPOS, HERMAN

CLASS B BABB, GEORGIA BRUSH, JEROMY MONROE, DAVID TOWNS, KEENAN CLASS C BUNTON, KEVIN CAMPOS, IVAN F COE, STEVEN F COMBS, GARY D COOKUS, CHARLES CROUSE, JEREMIAH DAUGHTRY, JESSE DAVIS, DONEL E FOLEY, LONNIE R GALVAN, FEDELL HILL, DAVID S HUGHES, JIMMY JASCHEK, REBECCA JULIAN, MATTHEW KISSACK, CHARLES LINDEN, DONALD MECHELL, BRIAN PIPER, FRANK T RAMOS, HENRY ROBINSON, ELMO SCHNEIDER, MARTIN TURNER, SHAELEVAR VILLARREAL, VIDAL WANG, JUN WOOTAN, REX S CLASS D ALEXANDER, JOEL ALONZO, RICARDO ARCENEAUX, QUINCY ARISMENDEZ, GUADALUPE BONILLA ODUMS, MIRNA BOZZONE, JAMES BRIDGES, CHRIS BROWN, MATTHEW BURKS, DONALD CAMPOS, HERMAN

CHAPMAN, BRYAN CHILDS, CLAYTON CLAWSON, JEREMY COLE, LEVI CULBERTSON, JASON DANE, KEVIN DOSSEY, JOHN DRAKE, EDWARD FISK, WESLEY GAMPHER, EDWARD GAST, PAUL HALLMAN, TARA HAUBERT, GEORGE HENDRIX, DENNIS HUESTIS, TERRY HUFF, MICHAEL HUFFHINES, MATTHEW HUGHES, DONALD JACOBS, KYLE JIMENEZ, HECTOR JORDAN, ROBERT KELINSKE, KEVIN KULAGIN, VICTOR LANGFORD, MARK E LEYVA, JAMES M MAXWELL, CHRIS MEADOWS, RONALD MILLER, TIMOTHY MORGAN, DAVID MYERS, CHRIS NORRED, DONALD RICHMOND, WILLIAM ROBLEDO, JOEL D SANCHEZ, FLORENTINO SERRA, MARINO SIMMONS, KYLE D STONEBREAKER, JARED TAYLOR, MICHAEL THORP, KEVIN VELA, PABLO WILLIAMS, ANDREW WILLIAMS, JANICE E WILLIAMS, RODRICK WILSON, CLARENCE WILSON, JAMES WOMACK, DAVID YOUNG, MICHAEL

CHAPMAN, BRYAN CHILDS, CLAYTON CLAWSON, JEREMY COLE, LEVI CULBERTSON, JASON DANE, KEVIN DOSSEY, JOHN DRAKE, EDWARD FISK, WESLEY GAMPHER, EDWARD GAST, PAUL HALLMAN, TARA HAUBERT, GEORGE HENDRIX, DENNIS HUESTIS, TERRY HUFF, MICHAEL HUFFHINES, MATTHEW HUGHES, DONALD JACOBS, KYLE JIMENEZ, HECTOR JORDAN, ROBERT KELINSKE, KEVIN KULAGIN, VICTOR LANGFORD, MARK E LEYVA, JAMES M MAXWELL, CHRIS MEADOWS, RONALD MILLER, TIMOTHY MORGAN, DAVID MYERS, CHRIS NORRED, DONALD RICHMOND, WILLIAM ROBLEDO, JOEL D SANCHEZ, FLORENTINO SERRA, MARINO SIMMONS, KYLE D STONEBREAKER, JARED TAYLOR, MICHAEL THORP, KEVIN VELA, PABLO WILLIAMS, ANDREW WILLIAMS, JANICE E WILLIAMS, RODRICK WILSON, CLARENCE WILSON, JAMES WOMACK, DAVID YOUNG, MICHAEL

BACKFLOW PREVENTION ASSEMBLY TESTER AMELSE, ROBERT J JR ARIAS, JOSE J BANKER, GEORGE H JR BELL, RYON T BROWN, DARWIN G CERVANTES, MIGUEL CURRY, BOBBY W DELEON, GREGORY DROEMER, EVERARD CARL DUNN, DAVID LEE SR FISHER, DOUGLAS G FLETCHER, PHILIP E FLORES, LUIS F GARZA, RODOLFO GONZALEZ, VICTOR M GROSE, MICHAEL HADLEY, CARL M HANKS, RUSSELL P HARRIS, THOMAS C HAUSERMANN, DAVID D HOOD, RANDY A HUMPHREY, ROBERT J IVY, GORDON A JONES, WESLEE N JUDGE, JOHN L KING, MICHAEL R KLEP IG, BRYAN I LOMAS, MITCHELL MARKER, PERRY A MITCHELL, WILLIAM MOORE, GARY T NEAL, WENDY R NGUYEN, TUAN A OVERBAY, KEVIN L PIMENTEL, RAUL JR PINKERTON, KEITH D RAMIREZ, BENNY RODRIGUEZ, CRIS J RUELAS, ANGELINA RUELAS, DANIEL SEALE, EDDIE A SMITH, AUSTIN W SMITH, JESSICA A SULLIVAN, KENNETH E SUSTAIRE, ANTHONY W VERA, GILBERT A VIETO, FERNANDO


LICENSES ISSUED: APRIL 2011

BACKFLOW PREVENTION ASSEMBLY TESTER AMELSE, ROBERT J JR ARIAS, JOSE J BANKER, GEORGE H JR BELL, RYON T BROWN, DARWIN G CERVANTES, MIGUEL CURRY, BOBBY W DELEON, GREGORY DROEMER, EVERARD CARL DUNN, DAVID LEE SR FISHER, DOUGLAS G FLETCHER, PHILIP E FLORES, LUIS F GARZA, RODOLFO GONZALEZ, VICTOR M GROSE, MICHAEL HADLEY, CARL M HANKS, RUSSELL P HARRIS, THOMAS C HAUSERMANN, DAVID D HOOD, RANDY A HUMPHREY, ROBERT J IVY, GORDON A JONES, WESLEE N JUDGE, JOHN L KING, MICHAEL R KLEP IG, BRYAN I LOMAS, MITCHELL MARKER, PERRY A MITCHELL, WILLIAM MOORE, GARY T NEAL, WENDY R NGUYEN, TUAN A OVERBAY, KEVIN L PIMENTEL, RAUL JR PINKERTON, KEITH D RAMIREZ, BENNY RODRIGUEZ, CRIS J RUELAS, ANGELINA RUELAS, DANIEL SEALE, EDDIE A SMITH, AUSTIN W SMITH, JESSICA A SULLIVAN, KENNETH E SUSTAIRE, ANTHONY W VERA, GILBERT A VIETO, FERNANDO

WEST, BRUCE E WHITMAN, RICHARD L WOOLERY, MICHELLE A YARBROUGH, DONNIE W JR CUSTOMER SERVICE INSPECTOR ADAMS, CHESTER W JR AYRES, RONNIE D BELLAH, SHON S BOARDMAN, BRYANT F BOATMAN, CHARLES A BORNEMANN, DANNY L BREGER, JOEY K BRUMMETT, CARL N CAMPBELL, ERVIN JOE CISNEROS, ROLA ND H ECHOLS, LEANNA C FAIRFIELD, MICHAEL A HAYMAN, DON E HOLLIDAY, CECIL B JANES, RANDALL L JOHNSON, KENNETH LYNN LANGDON, JEREMY W MACK, LYLE S MECKEL, CHARLES R MORRIS, DARRELL L RIVERA, THOR ROCHESTER, MARK N III RODRIGUEZ, JESUS C SALIDO, ISAC SEPEDA, GEORGE L JR SPIVEY, DAVID W JR SPRIGGINS, JEFFREY M VAZQUEZ, JOSE L


I M A G I N E

A P R O G R A M

T H A T H E L P S U S

S AV E WA T E R T O D AY.

S O T H E Y ’ L L H AV E I T

T O M O R R O W.

EPA is proud to introduce WaterSense, a program that sets

performance and water-efficiency specifications for products and

services. Local utilities can use WaterSense to help residents save

water. Together, we can build an ethic of water efficiency and

protect this resource for future generations. Learn more at

www.epa.gov/watersense.


TWUA Employment Classified ADS:

WATER PRODUCTION OPERATOR

3119 HWY 155 Avinger Texas 75630

The successful applicant for this position will be re-sponsible for all aspects of surface water production, including maintenance, yard work and general house-keeping. Operators work shifts, holidays, weekends and nights. Minimum of one year in Water Produc-tion. Minimum “C” Surface Water certification. Salary: Min $13.30/hr or more DOQ. Northeast Texas Municipal Water District- Fax resumes to Pete D. Wright and salary requirements to: 903-639-2208 Email resume and salary requirements to: [email protected]

W/WW OPERATIONS AND MAINTENANCE TECHS

Austin, d/fw, mabank, Lake Livingston

SouthWest Water Company is looking for licensed water and wastewater operators in Austin, D/FW, Mabank, Lake Livingston and their surrounding areas. Com-petitive pay and excellent benefits including vision, dental and 401k. Fax ap-plications and resumes to: 832-209-5381 E-mail applications and resumes to: [email protected]. Must be familiar with all required testing including Cl2, DO, pH, TSS, TDS, Alk. Must be detailed oriented, organized and have the ability to com-municate effectively. Must be familiar with Microsoft Office Suite (Word, Excel, etc.). High school grad/GED required. Minimum “C” GW and “C” WW preferred but not required. Salary negotiable DOQ. South-West Water Company. Fax resume and salary require-ments to: 832-209-5381 Email resume and salary requirements to: [email protected]

UTILITY SYSTEM COORDINATOR Grapevine, Texas

Manage and supervise the operation and mainte-nance of the City’s water and wastewater system in accordance with TCEQ rules and regulations. 7 years experience in maintenance, repair and operation of water and wastewater systems to include operation and maintenance of lift sta-tions. Must possess or have the ability to obtain within six months a Class B Wastewater Treatment or a Category III Collec-tions license and a Class B Surface Water or Class B Distribution license issued by the TCEQ. The seven years work experience must include: •Three years supervisory experience in the operation and mainte-nance of water and waste-water collection system to include lift station opera-tion and maintenance •Two years experience operat-ing heavy equipment •Six months experience operat-ing light equipment. Re-quires a high school diplo-ma or equivalent. $4,885/mo City of Grapevine Fax resume and salary requirements to: (817) 410-3006 Email resume and salary requirements to: jfarris@grapevinetex-

GENERAL MANAGER White River Lake

General Manager- White River Municipal Water District is seek-ing an individual to serve as General Manager. The District provides treated water to four Cities with a combined popula-tion of 10,000. Position requires a minimum of 10 years overall managerial experience with responsibilities for managing a Water District, including familiar-ity with State regulations and agencies, contracts, budgeting, and personnel management. The applicant must have a Class “A” Water Lic. and a Class “A” Wastewater Lic. Individual will be required to reside at White River Lake in employee fur-nished housing. Salary will be based on experience. Interested parties shall apply for position to: White River Municipal Water District 2880 FM 2794 Spur, Texas 79370. Phone (806) 263-4240. Position opens until filled.

CHIEF PLANT OPERATOR Nederland

The Chief Plant Operator operates and performs main-tenance on a 2.0 MGD water plant. Trains, supervises op-erators, performs budgeting, orders chemicals and sup-plies, schedules, performs inspections, deals with the TCEQ and general public. Works with contractors on projects. Completes MOR and all TCEQ water plant compliance testing and re-ports. Extensive knowledge of distribution system, water

plant operation, TCEQ rules and regulations, maintenance activities on a water plant. Ability to perform all required water plant laboratory analysis competently. TCEQ Surface Water “B” High School Di-ploma Class C Drivers License. Salary is commensurate w/experience. Fax resume and salary requirements to: 409 722-2494 Email resume and salary requirements to: [email protected]

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TWUA

WANTS YOUTO GET OFF THE BOTTLE

SFor Help Call Our Toll Free Hotline: (888)367-8982 or Visit our website for

more information and training assistance www.twua.org

july 2011

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