julie bellham and keith porter - 'in the real world
TRANSCRIPT
Internal Communication in the real world
Julie Bellham & Keith PorterGroup Head of Internal Communication
Standard Chartered Bank
• Change
• Successes
• Failures
• Challenges
• What we’ve learnt
“The new RMS tool is a web based interface for Requesters and Approvers, and offers new functionality
to improve the end-to-end request handling process while providing increased levels of automation, improved
performance and a stable platform for growth. Automated selection of the appropriate approvers for
each request based on PeopleSoft and approval matrix data will be a key benefit.”
“The new Request Management System tool will be easier to use”
• We can do this!
• We need to measure
• Time consuming
• Need clearer links to company strategy
Lessons learnt:
• Found the good people
• Editorial meeting
• Offered support
What I did:
Editorial Meeting
Percentage of people who gave a crap about my meetingPercentage of people who didn't give a crap about my meeting
• Find the diamonds
• Don’t fret
• Keep high standards
• Be realistic
Lessons learnt:
• Take risks
• Fight for what you believe will make a difference
• Sell the pay-off
Lessons learnt:
• Increase management interactivity
• Make the dept more open and approachable across many sites
• Give staff a direct line to managers
• Pay attention to what’s happening in the company
• Do your research
Lessons Learnt:
“Meh.”
• Start small and get the basics right
• Build your credibility, develop relationships
• It’s okay to mess up. Give stuff a try
• Measurement + your expertise and experience = good
• Some people just won’t get it
• Taking chances can open the door for more creativity
• Communicators need to be braver
• Keith Porter – [email protected]
@keithporter27
• Julie Bellham – [email protected]
Both on LinkedIn
Get in touch: