JULIAN SMITH MPMember of Parliament for Skipton & Ripon

RICHARD FLINTONChief ExecutiveNorth Yorkshire County Council

““Connecting People to Connecting People to Opportunity”Opportunity”

Richard FlintonRichard FlintonChief ExecutiveChief Executive

North Yorkshire County North Yorkshire County CouncilCouncil

19 February 201119 February 2011

ROBERT LINGBDUK

Presentation title : Delivering Broadband Date: 19 Feb 2011Presented to Broadband North YorkshireBy: Robert Ling

Summary

• BDUK and Government objective

• BDUK Support & funding

• Superfast Broadband Pilots

• Local Broadband Plan

• Local Support

BDUK and Government objective

• BDUK is a team within DCMS, and is responsible for achieving the Governments aims

• “…deliver the best superfast broadband network in Europe by 2015” - DCMS Structural Reform Plan

• By 2015 two thirds served by the private sector

• BDUK will be focused on the ‘final third’

Britain’s Superfast Broadband Future• Strategy document sets out the Government’s

vision for broadband in the UK

• Outlines how Broadband Delivery UK will be investing the £530m secured as part of the Spending Review over the lifetime of this Parliament

• Provides a snapshot of current market deployment in the UK

Funding & Support available

• £530m to 2015

• A further £300m in 2016 and 2017 if required

• Looking to leverage other funding sources such as European funding (ERDF & RDPE) and Private Sector

Superfast broadband pilots• “Our aim is to use these pilots to discover exactly

what needs to be done to make superfast broadband commercially viable...” – Jeremy Hunt 15th July 2010

• Locations are:• North Yorkshire• Herefordshire• Highlands and Islands• Cumbria

• Very different areas and potential projects – each will move at its own pace

Local Broadband Plan• Covers the whole of your area, we encourage a partnership approach

• The strategy should look at:• Transformation of services• Economic development• Links to corporate plans• Social inclusion• Existing broadband initiatives

• Demand programs will be important to deliver sustainable revenue

• Community approach will also need to be identified inc. existing networks, community approach to demand stimulation

Local Support Required

• Link service transformation plans to the roll-out of superfast broadband infrastructure

• Drive demand for broadband and applications that require Superfast Broadband

• Active participation in the workshops today

• Help deliver the subsequent actions

Questions

• Robert.ling@bduk.bis.gsi.gov.uk

• Twitter: ling_robert

Connecting Communities

PENNY SLATTERThe Post Office

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Post Office®

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The Post Office

Penny Slatter – General Manager Direct

February 2010

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Post Office®

• Over 11,500 post offices

• Truly local throughout the UK- 93% population within 1 mile of a branch; over 99% population in urban deprived areas within 1 mile; over 99% of the population in rural areas within 3 miles.

• 20m customers visiting each week

• More than £2.3bn pa in ‘social value’ to UK citizens

• Internal efficiencies, introduction of new operating models, a more sustainable network

• Looking forward – Govt has said no further closure programmes, staying within public sector

• Recognised and trusted by people as part of the UK infrastructure

The Post Office Network – a national and local asset

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Post Office®

Introduction to the ‘Front Office for Government’

22

• Mediated access between customers and Government; converting multi-

channel interactions to electronic submissions

• Supporting universal access to online Government services

• The Post Office intends to:• be the high street digital channel for customers to interact with Government

supporting universal access to services• authenticate customer transactions across multiple delivery channels• be Government’s primary channel for authenticating and verifying customer ID

and credentials • securely authenticate individuals, in any channel, to become a significant

channel for disseminating customers’ changes of circumstances across Government

Removing paper, complexity and service delivery cost from Departments’back office; supporting the migration from a Paper to a Digital Organisation

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Post Office®

2323

Government’s challenges: cutting costs, verifying entitlement, digital inclusion

Government needs to cut spending

Departments, Agencies & Local Authorities incur high costs when…

Transacting face to face with citizens1

Duplicating verification and collection processes

2

How to be sure of the individual’s entitlement to services

a

Migration to digital systems in Government will help, but brings new challenges

How to achieve critical mass of take up by individuals without leaving a costly to

serve ‘long tail’

b

How to reduce the costs associated with duplication of effort across/within

Government

c

£6bn public spending cuts this year

Departments preparing plans for spending cuts of up to 40%

Current approaches depend upon repeated entitlement checksand ‘weak’ identification procedures

Significant losses arising from errors, false IDand misrepresentation of circumstances

62% of ‘Digitally Excluded’ are 65+ (6.4m people)

3.4m address changes pa generate 23m interactions with Government (DWP 10m, LAs 5m, HMRC 8m)

Estate running costs of £25bn pa; 4,000 vertically aligned public facing offices; face to face per visit costs estimated at £30

~£1.7bn of Government efficiencies for getting UK online

Outsourcing bespoke services within a limited market

3Long-term service provider contracts with high up-front costs,

Little scope to switch provider, punitive change controls,failure to benefit from economies of scale across departments

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Post Office®

What we could do for Departments – Identity Verification

Identity Verification

Verifying customers’ identity and checking supporting documents to determine eligibility for public services

… causing B=

Ensuring high value entitlement documents produced by a Department are provided to the intended recipient

Secure Document Fulfilment

Empowerment to determine and affirm eligibility from supporting documents in simple cases as a pre-requisite to application for Government Services (proxy confirmation)

Eligibility Checking

Assuring physical identity and supporting documents are a true likeness of the originals allowing proxy copies to be submitted to organisations

Document Validation

What does it do?Proposition

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Post Office®

What we could do for Departments – Assisted Application

Assisted Application

Taking paper out of the back office

Improving accuracy of applications received

Providing a physical exception channel for electronic interaction

… causing B=Proposition What does it do?

Check and Send Checking pre-populated applications for completeness and obvious error

Check and Send (digital image)

Applications are scanned and the image sent electronically to the Department’s back office

Electronic Application Application data is captured electronically from customers and sent as a data package to the Department’s back office (data, photo and signature)

Change of Circumstance

Customer initiated change of circumstance via multiple channels

Made available electronically to the DepartmentSelf Service Branch located self service application direct into

the Department’s online application portal (use of counter to complete transaction)

Co-location Customer services provided by Departments and the Post Office to provide ‘here and now’ services to customers

25

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Post Office®

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Digital inclusion will play an important part in the Front Office Services that we will providing

How we will support Digital Inclusion in 11 / 12

POL supporting Raceonline (e.g. sign posting where individuals can get free or low cost internet training)

5,000 Post Office ‘Digital Champions’ Partnership with UK online centres, which follows on from the ‘Get online’ week

event held in October 2010 across 60 branches Key sponsor at National Digital Conference (held on 11th and 12th May) Promotion of ‘Go On’ across our digital channels

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Post Office®

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Post Office®

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The Post Office

penny.slatter@postoffice.co.uk

Connecting Communities

RACHEL FRASERBBC Learning

• TV & Radio - Target key channels and programmes for this older audience, supported by key BBC presenters

• Campaign featured on National and Local news• Continuity – end credits and announcers pushed

the campaign• Online – ‘How to’ pages for Recent Adopters

Trails on BBC TV and Radio prior to Get Online Week

Targeted editorial on BBC TV and Radio during Get Online Week

Media Literacy at the BBC

The BBC ran a 3 week broadcast campaign for

First Click

Freephone felt to be very important• Web address not deemed useful at all for the initial contact point for the service

• Not an online helpdesk service!

“Call the BBC advice line on 08000 150 950 to find out about a beginners’ computer

course in your area.”

Freephone helpline at the heart of the First Click

campaign

Media Literacy at the BBC

Partnerships

• First Click beginners’ courses

• More than 3000 events across the UK

• Post Office – Branch events, leaflets and TV trail on Post Office TV

Media Literacy at the BBC

Campaign impact

• People saw First Click features on BBC TV during Get Online Week (14% of the UK population)

• Adults saw the marketing trail on BBC TV, on average 4 times each

• Of C2DEs aged 55+ saw the marketing trail, on average 6 times each

Media Literacy at the BBC

8.2m

30m

84%

Campaign impact

• Total number of Advice Line calls over 3 week campaign period, peaking during Get Online Week (calls still ongoing)

• Of people that called received advice and information about beginners’ courses in their local area

• Peak in weekly users accessing the First Click website, during Get Online Week

Media Literacy at the BBC

53,000

55%

36,000

What next?

Media Literacy at the BBC

Connecting Communities

Dr RICHARD POPEAiredale NHS Foundation Trust

richard.pope@anhst.nhs.ukNHS Yorkshire and the Humber

Airedale NHS Foundation Trust

Telemedicine – use, benefits and bandwidth…..

Long Term Conditions (LTCs)

• 70% NHS expenditure

• Increasing (numbers and complexity)

• People with LTCs typically travel to attend large numbers of GP and hospital appointments each year

• Can we find a way to reduce this / offer immediate access to clinical support?

Telemedicine – prison healthcare

Prison telemedicine programmeAiredale NHS Foundation Trust

5 year programme

15 prisons - Durham to Dorset

Safe

Effective - across 21 specialties

Home telemedicine

• Clinical/Technical Partnership• Developed video-telephony

product for use at home• Set Top Box based• Uses Home TV as the display

device• Broadband link• Telemedicine consultations

Home telemedicine

• “Mark 1” version deployedUse for Diabetes Out Patients (n=20)

• “Mark 2” versionSet top box / PC versionsBetter designInformation prescriptionWorkflow supportedDecember 2010 (n=100)

Consulting in a new way

Our journey continues…..

What do our patients think?

• “The telemed literally brought tomorrow’s technology into my living room today; without any need to travel I can talk to a specialist!. The system puts me in control of my diabetes care instead of my illness governing or interfering with my lifestyle.”

• “There is no expensive journey to and from hospital (2 bus journeys each way), no reorganising of work commitments to then spend time sitting around in waiting rooms: simply a live link up where I can talk freely and we can swap ideas as to how to improve my life”

• “The consultation is an active two way process…it makes a huge difference to how I feel about my diabetes and therefore about myself”

Regional T-health Programme - Role of the “Hub”

Distributed specialist networks

Benefits of internet access and speed

The Future?

Reliable, fast broadbandenables:-

LTC patients Out patientsNursing HomesPre/post op checksInfo prescriptionMobile (Paramedics)Social servicesSocial comms……..integrated care

NEW

PATHW

AYS

However, nothing is ever new……

Connecting Communities

BARRY DODDYorkshire Enterprise Partnership

The Way Forward

David Cullen, Chief Executive NYnet Ltd

Current Achievements: NYnet Core Network

• A carrier class network paid for by public sector use (PSN now conveying 75% of traffic)

• Core network sufficiently robust for wholesale backhaul

• MiniPoP layer currently more suited for public sector ‘PSN’

• Proven principle at existing NYnet ‘not spot pilots’

• High capacity fibre provision to public sector site/ school

• 20-50Mb extended to digital hub in community

• Wireless network access infrastructure

• Community SP provides service at 5Mb/ 10Mb to customers

Reaching the Pilot CommunitiesReaching the Pilot Communities

Business Parks • Fibre to all business Fibre to all business

units at Scarborough units at Scarborough Business ParkBusiness Park

• 5 Business Parks under 5 Business Parks under the ‘Smart Parks’ the ‘Smart Parks’ InitiativeInitiative

• 10 further businesses 10 further businesses and parks through our and parks through our channel partners and channel partners and local service providerslocal service providers

Our Proposed ApproachGo to the market for Partner(s) to build us high

quality broadband for today, future proofed for tomorrow

Next-Generation Access in c.27 Market Towns (= 45% of households and businesses)

Around 250 Digital Community Hubs, sharing backhaul with public sector requirements

Average of 3 communities enabled per hub (= 50% of households and businesses

Ratio of market towns to community hubs dependent on: Level of funds available Mix of technologies applied

www.nynet.co.uk NYnet Limited

Market Towns technology example

Serving

Exchange

Core

Exchange

Core Ring

• Assumed mix of 90% FTTC/ 10% FTTP (initially for EOL)

• May therefore have hybrid cabinets without BTOR cross-connect ‘partners’

Digital community hub example

Serving

Exchange

Public

Sector Site

Progress so far

Establishment of the ‘NextGen North Yorkshire’ Board with NYCC and BDUK to set and oversee the Vision and Strategy

State Aid Approval to provide access and extend Points of Presence

Initial indications of £25- 30m funding from BDUK and European Regional Development Fund

www.nynet.co.uk NYnet Limited

Procurement Timescales

www.nynet.co.uk NYnet Limited

ID Task Name

1 ERFD Process

2 Prep for Outline Business Plan

3 Letter Of Comfort BDUK

4 OBP Submission

5 T&P Standstill Period

6 Full JSI with funding commitment

7 Full Business Plan Ready

8 Refined Full Business Plan

9 ERDF Due process

10 ERDF Decision

11 ERDF Contract Development

12 ERDF Contract Signed

13

14

15 Procurement

16 Documention Prep

17 LOI BDUK

18 Prior Information Notice

19 Pre Qualification Questionaire

20 PQQ completion

21 PQQ Evaluation

22 Invitation to participate in Dialogue

23 Supplier Review

24 ITPD Dialogue

25 ITPD Evaluation

26 Invitation to Continue in Dialogue

27 Dialogue

28 ITCD Evaluation

29 BDUK Contract for Funding

30 Invitation to Final Bid

31 Prepare final bid

32 Final Bid Evaluation

33 BDUK Fund Transfer

34 Nominate Preferred Bidder

35 Alcatel period

36 Contract Finalisation

37 Contract Let

NYnet

18/02

28/02

ERDF Team

20/05

27/05

NYnet

ERDF

09/12

ERDF

20/01

NYnet

04/03

NYnet

18/03

Suppliers

NYnet

13/05

Suppliers

Suppliers,NYnet

NYnet

22/07

NYnet,Suppliers

NYnet,Suppliets

16/09

16/09

Suppliers

NYnet

09/12

09/12

NYnet,Supplier

20/01

07 14 21 28 07 14 21 28 04 11 18 25 02 09 16 23 30 06 13 20 27 04 11 18 25 01 08 15 22 29 05 12 19 26 03 10 17 24 31 07 14 21 28 05 12 19 26 02 09 16 23 30 06 13 20 27 05 12Feb '11 Mar '11 Apr '11 May '11 Jun '11 Jul '11 Aug '11 Sep '11 Oct '11 Nov '11 Dec '11 Jan '12 Feb '12 Mar '12

• PIN/ PQQ: Early April

• Invitation to Participate in Discussions: Early June

•Competitive Dialogue process: summer/ autumn

•Final bids and evaluation: October- November

•Contracts signed: by 31 March 2012

In the meantime…..