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Judith G. Ross

Home address 26 Hopkins Ct., Parsippany, NJ 07054 Mobile 630-235-7352 Email address judithgwenross@icloud.com or judithross.nj@verizon.net Website www.judyross-nj.com

App Judy Ross Books (available at the Google Play Store for your Android device)

SKILLS Software development Customer Technical Support Systems Engineering Product Evaluation/System Test Wireless, Landline, Operator Services Telecommunications Wireless Data (1xEVDO)

QUALIFICATIONS SUMMARY

Technical manager/project manager with broad R&D experience in software development, systems engineering, product evaluation/system test, customer delivery, and customer support for CDMA EVDO Wireless data for U.S. and International markets.

Education ♦ Masters of Science in Computer Science - June 1983, Illinois Institute of Technology ♦ Bachelors of Science in Computer Science - May 1978, Jackson State University

♦ Associate of Science in Computer Science - May 1976, Mary Holmes College. Valedictorian

WORK HISTORY HCL of America (Alcatel-Lucent Wireless Division, NJ; Harris Corporation, Rochester, NY) Consultant: Telecoms and New Business Opportunities (March 2016 – present. Test Manager/Project Manager for Harris Base-Station Project (July 2015 – February 2016) Responsible to developing and managing test schedules, generating metrics, analyzing data, hiring staff, And handling administrative tasks. Supervisor CDMA 1xEVDO Base-station Cell Critical Support (Aug 2014 – June 2015).

Led a global team of developers to provide software fixes to telecom customers (e.g. Verizon, Shentel, Sprint, China Telecom). Supporting 24x7 hotline. Lead team focused on improving KPIs for a major wireless telecom customer. In project manager/technical manager role, led daily meeting; sent out notes, and action items; provided technical direction to team for problem resolution and delivery of fixes; improved KPIs to meet customer satisfaction requirements.

Alcatel-Lucent Technologies Wireless Division (Whippany, Murray Hill NJ) Supervisor CDMA 1xEVDO Base-Station Cell Critical Support (Oct 2010 – Jul 2014)

Software manager for Cell Critical Support and Current Engineering team. Managed team to provide 24/x7 hotline support and delivered critical service impacting fixes to customers. Partnered with R&D team in China and worked collaboratively with other teams in Alcatel-Lucent.

Supervisor 1xEVDO Cell Software Development & Security Development Lead (Sept 2005 – Oct 2010) Software manager for MCEVM, which replaced SBEVM; boards sell for $2,000 which results in millions of dollars of revenue for ALU across US and International markets. Catalyst for identifying robustness enhancements for OA&M roadmap for improving overall reliability for EVDO. Development lead for Security Bundle, suite of five features (including SFTP and SSH).

Supervisor 1xEVDO Cell Critical Support (Sept 2004 – Sept 2005)

Led team and provided 24x7 critical support for in-service customers. Strong technical lead for Verizon and Alltel customers in launching first commercial service for CDMA 1xEVDO wireless data.

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Lucent Technologies Switching & Access (Naperville, IL 60566) Supervisor Call Processing Development (December 2001 – August 2004)

Call Processing Development for Feature Assist Media Gateway, with SIPT/SCTP protocol and circuit to packet interface with Lucent Softswitch. Managed development team responsible for US and International development for Call Trace, Feature Control, Network Management, and Routing.

Supervisor Market Systems Engineering 5ESS-2000 (September 2000 – December 2001) Central & Latin America: Systems Engineering: responsible for front end requirements – worked with sales team, product marketing, Tier 2 system engineers, developers, system test and customer support. Ensured contents of contract matched product delivered to customer.

Supervisor Functional Systems Engineering 5ESS-2000 Centrex & ISDN (Mar 1998 – Sept 2000) International: Managed team responsible for requirements for Asia, China, Japan, Central and Latin America, and Australia.

Lucent Technologies Network Wireless (Whippany, NJ 07981) Supervisor Development Applications and Test Group (Oct 1996 – Feb 1998)

U.S: Managed system test team for Service Measurements database application (AutoPACE and TEA). Provided evaluation for all Wireless technologies (TDMA, CDMA, PCS). Implemented significant process improvements. Teamed with peers to create and help staff First Office Application team. Successfully grew project team from 42 to 65 people in 9 months. Administrative duties included Budget, Hiring, and Space.

Lucent Technologies Network Wireless (Naperville, IL 60563)

Supervisor Customer Support Operations and Maintenance Platform (Feb 15, 1996 – Oct 1, 1996) U.S. and International: Supported team of engineers performing customer support for AutoPACE, OMP, TEA and Standalone Home Location Register for U.S. and International customers.

AT&T Network Systems (Lisle, IL 60532)

Supervisor 5ESS Recent Change, Database, and SU Technical Support (March 1994 – Feb 1996) U.S: Managed team of engineers who provided support for all US customers. The team also did software feature development for enhanced technical services (e.g. Feature Activation Counting and Reconciliation for Pacific Bell as a primary customer) and some current engineering.

AT&T Bell Laboratories (Naperville, IL 60566-7033) Supervisor 5ESS Customer Support & Product Evaluation Group (November 1990 - March 12/1994)

International: Led deployment and cutover of first 5ESS International Gateway Switch in Warsaw, Poland. Team performed software evaluation and deliveries for Poland and Armenia. Required testing in system labs in the U.S. and remote testing in Holland, testing switches in country in Poland and Armenia, end to end testing with existing switches within the customers’ networks, and cutting switches into service. Worked with team to handle customer complaints, ensuring availability of 80% - 90% of fixes within 30 days. Managed Retrofit Verification and implemented strategy to merge all Poland sites to a common generic and single stream. Managed Poland Software Update stream for new feature releases and software fixes to meet delivery dates. Held monthly customer contact meetings with Polish customer and Local Field Support organization in Poland. Successfully transitioned job function to joint venture AT&T-Telfa in Bydgoszcz, Poland.

Supervisor 5ESS OSPS Feature Test Group (October 1989 – October 1990) International: Managed OSPS Feature Test for International customers. Tested new features and performed regression testing. Provided First Office Application resources to country teams (including, Taiwan, Wuhan, Singapore, Italy).

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Supervisor 5ESS Software Development Group (September 1986 – October 1989) International: Directed, managed, and planned, the development and implementation of operational software for Operator Services. Services developed for International and US markets. Directed and implemented development for eight International Operator Actions features. Created development integration plans and resolved customer requirements issues early in the development cycle. Established by-weekly forum to manage and track key project benchmarks. Development advocates for two International deployments. Resolved post-cutover problems. U.S: Managed development of several major feature enhancements. Worked with several AT&T organizations, customers (e.g. Bell Atlantic, AT&T-COM), and external vendors (IBM, CCI). Negotiated contractual issues and test schedules with vendors. Conducted weekly conference calls to monitor test progress and resolve technical issues.

Software Engineer 5ESS Operator Services (October 1979 – September 1986) Lead tester for 12 - 20 testers. Responsibilities included defining test methodology, test planning, writing test plans, and executing tests in system lab. Software developer for several features (including recent change, credit card fraud, and subminute timing). Development included design, coding and developer testing. Mentored several developers through development phase.

IBM (Boca Raton, Florida) Software Quality Assurance – Software Developer (May 1978 – October 1979)

REFERENCES Available upon request

INTERESTS Interesting Technology Trends, Children’s Issues, Writing Children’s Books, Culture, History, Travel, Senior/Elder Care Issues