Juan Ramon Jacobs

9 Steamboat Road ID No. 830419 5189 08 7Stranfontein Cell: 074 452 25367798

Objective To utilize my excellent communications, public relations, sales, marketing, and organizational skills in an organization where my input would contribute to achieving company and personal goals to Gods glory. To constantly strive to achieve my goals of ultimate success through dedication, diligence and by persevering to the end in Gods strength.

Experience Dimension DataMerchants GroupiiNetActing Senior Customer Service Representative Oct 2014 – Current

Duties: Senior Representative, Floor cover, escalations

Dimension DataMerchants GroupiiNetCustomer Service RepresentativeJun 2014 – Sep 2014

Reason for leaving: Contract EndedCape AdsCustomer Service Representative Sep 2011 – June 2012

Duties: Selling advertising space

Reason for leaving: Contract Ended

118 Contact Centre (ex Syntell)Sales campaigns > Presidential Hotline Campaign Service ManagerOct 2008 – June 2011

Duties: HR ManagementTraining managementQuality and Quantity ManagementPerformance management Reporting Liaison and CommunicationProcess AdherenceCompliance managementProvide manager with functional administrative supportProcess correspondence and enquiries from the publicRecord and respond to public timeouslyProcess enquiries sent via fax, email, phone and walk in centreCompiling statistics on correspondence which may have influence on the Premiers speechesLiaise with government and Provincial departments

To God be the Glory

De-brief manager on issues of National and provincial departmentsMonitor and evaluate the Presidency’s responses to the public needsDocumentation for drafting Hotline and Government management reportsMaintain monitoring system for correspondence received or referred to managerUpdate and maintain databaseConduct research regarding protocols of stakeholders

Reason for leaving: Contract Ended

SME Bookkeeping ServicesAssistant Junior BookkeeperOffice ClerkFeb 2009 – Jul 2009

Duties: FilingCapturing of bank statement and invoices on Pastel

Reason for leaving: Received job offer with permanency possibilities

Mindpearl (Delta Airlines)Customer ServiceAirline queriesMay 2008 – Oct 2008

Duties: booking of all national flight within the united states of America

Reason for leaving: Contract ended

Wine of the Month Sales / Customer ServiceTele Cellular MarketingMay 2007 – Feb 2008

Duties: Sales

Reason for leaving: Company moved

TopcellSales Manager Customer ServiceTele Cellular MarketingFeb 2007 – April 2007

Duties: managed a team of three team leaders who each had a team of ten agentsPerformance ManagementQuality AssessmentsReportingHuman resource management

Reason for leaving: company closed

TrendsCall Centre Outbound Agent

To God be the Glory

UK ClientsSept 2006 – Jan 2007

Duties: Conduct Surveys

Reason for leaving: company closed

Mango 5Call Centre /Inbound & Outbound ConsultantTHREE Contracts to UK Clients(July 2006 – August 2006)

Duties: sales

Reason for leaving: campaign ended

Syntell Business Solutions (118 Contact Centre) Call Centre OutboundHospital Cover(April 2006 – June 2006)

Duties: Sales

Reason for leaving: Received job offer with bigger salary

OC2Call Centre OutboundOld Mutual Bank Credit Card Sales(February 2006 – March 2006)

Duties: Sales

Reason for leaving: Company closed

The Dialogue GroupCall Centre OutboundM-Viron Mainline (Orange)(November 2005 – January 2006)

Duties: Sales

Reason for leaving: Company closed

The Dialogue GroupCall Centre Outbound 2IC (Second in Charge)Standard Chartered Bank(February 2005 – November 2005)

Duties: Sales

Reason for leaving: campaign ended

To God be the Glory

Education Norman Henshilwood High SchoolSenior Certificate 2001

English / Afrikaans / Home EconomicsMathematics / Geography / History

Imperial Underwood Campus(Incomplete studies) 2002Web & Graphic Design

SETANQF level 5Senior Management 2011

Awards DialogueAchieved Gold Status for 100% target p/mAchieved Platinum Status for 125% target p/mAwarded Certificate of Excellence for Outstanding Quality

References Rodney Govender 118 Contact CentreDirector072 288 1467

Clayton Wakeford Presidential HotlineDirector082 827 8792

Clint Brink DialogueManager083 389 9210

_________________________Juan Ramon Jacobs

To God be the Glory