Voiding Items and Canceling Sales

WIC Sale w/Voided Item

Terminal is OPEN and ready for WIC Transactions

Start a WIC Transaction by pressing START SALE The system is waiting for the customer to

insert the WIC card in the card reader

Customer must enter their PIN at the card reader for the system to access

the benefits and print the prescription

After a valid PIN is entered the system reads the card and prints the prescription

** NOTE **

When the card is in the reader the user MUST NOT remove the card until the card reader prompts them to do so.

A valid card has been inserted with a valid PIN and a WIC Transaction is

in progress

After all items have been sold, press the END SALE key

The system processes the items and prints a Utilization Receipt for the customer to

confirm the sale at the card reader

Customer decides not to accept all items and presses

cancel at the card reader

Press Clear to continue the sale

The customer decides they do not want an item, press the Void Key

Void appears … scan the item the customer no longer wants

The item is removed from the sale

Press end sale to process the card and print a new utilization receipt

Utilization receipt gets printed

Customer is prompted to remove card after the sale has been updated

Sale is finalized an logged to the electronic journal for processing by the state

Voiding an Entire WIC EBT Sale

Terminal is OPEN and ready for WIC Transactions

Press Start Sale … customer is prompted to insert WIC card in the reader

Customer enters their PIN number

Card is processed and the prescription is printed

The cashier sells items and then the customer says they

don’t want anything

1 – Press Cancel Sale Button

2 – Press Enter to Cancel the Sale

Select the reason for the cancelation

Then, press select

The customer is prompted to remove

their card

The sale is canceled and it is logged to the

electronic journal