Joseph Hawkins6129 Linwood Drive

Covington, GA 30014Phone: 404-512-7443 Email: joehawkjr91@gmail.com

IT MANAGEMENTKnowledgeable and resourceful professional with outstanding managerial and support expertise, providing years of strong communicative, technical, and research abilities and a desire to manage an information technology environment. Skilled in performing the highest level of project and customer satisfaction. Successful in eliminating data loss through computer software and hardware knowledge. Proactive with application updates, infrastructure implementation and maintenance of IT systems.

Areas of expertise:Management IT Support – Software & Hardware Configuration – Active Directory – Domain Name Server –Computer Setup - Hardware & Software Repair and Technical Support – Customer and Team Relations – Infrastructure Implementation – Problem

Solving – Project Management – Detailed Oriented – Printers – LAN & WAN – Business Process – System Installations – Auto-Cad - Networking

EducationGeorgia Perimeter College, Atlanta, Georgia, December 2015

Associates in Electrical Engineering Jacksonville State University, Jacksonville, Alabama, March 2002

Bachelors of Political Science Concentration Public AdministrationLawson State Community College, Birmingham, Alabama, August 1999

Associates in Computer Information Systems

CertificationsMCP COMPTIA A+ COMPTIA Network+ COMPTIA Server+ Microsoft Word Power User Computer Support Technician IBM / Lenovo Systems Administrator Rescue Link Certification Quest/ARS Technical Support CertifiedGA Work Keys Gold Level Skills Applied Mathematics & Reading

Professional Experience

Military Service Specialist, E4 promotable

Veteran Iraq War - United States Army - Field Service Leader

Telrite Inc., Covington, GA 2014 - 2015IT Manager and Field Support Technician Administrated email and active directory accounts and equipment Managed multi-office inventory, systems and applications Administered managerial and field support responsibilities via ticket system

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OS Computing Solutions, Covington, GA 2010 - 2014 IT Manager Successfully provided support to end user with purchases, installations and

upgrades. Provided pre sales planning and post sales technical support Performed backup of end user critical data utilizing Norton Ghost software. Performed Windows Hardware Compatibility Testing (HCT) to ensure stability

and proper functioning of components according to HAL. Logged issues in call tracking database and updated the issue throughout the

research and resolution of the issue. Setup test area in support lab with various products and operating systems to

duplicate and troubleshoot customer issues involving the entire line of Windows operating systems.

Emtec Incorporated, Suwanee GA 2007 - 2010 Field Engineer Performed field support for classroom environments with laptop, desktop and

access points Performed operating system imaging via Ghosting application Completed installation and maintenance of anti-virus software Managed server and client applications on Windows Server Environment Managed applications on Windows Operating Systems Resolved network issues including cabling as well as hardware and software

upgrades and issues

Computer Supply, Anniston, AL 2000 - 2007 Computer Sales Specialist Tech Performed the implementation of IBM IHG Opera Express, Opera Single NHOP

(new build) system. Installed and configured the PDC and BDC on the Windows 2003 server

environment on the new site for the IBM governmental customer. Setup training environment for end user on functions systems Provided assistance with the Hurricane Katrina Army Base Project in Alabama. Provided technical support on secret clearance government PC’s and laptops. Managed security and integrity of the LAN/WAN, and operating system issues. Coordinated with the Project Directors, employees, contractors and local

governmental officials to ensure highest standards of the data and PBX systems Successfully implemented a PRI PBX system for 1000 residents and over 20 FB

PBX lines for business entities spanning from FEMA and the American Red cross to the Salvation Army.

Teamed with BellSouth Phone Company in the installation of a T1 data line for network security and access for government employees and residents.

Managed and supported the governmental link for employees between Alabama, Louisiana, and the United Kingdom.