Joint ICPM/Netspar Discussion ForumMaastricht University

The Pension Delivery Organization

of Tomorrow: Theory and Practice

Claude Lamoureux (Canada)A Canadian ‘High Performance’ Model

1:30 pm, Tuesday, October 30, 2007

2 January 1991 – Results for Total Sample

Total Sample (191)

3 January 1991 – Results for Total Sample

Total Sample (191)

4Our Vision

Outstanding Service Today…

Retirement Security Tomorrow

5 Our Values

Providing outstanding service to our members

Openness and honesty in all communications

Conducting our business with uncompromising integrity

Our people are our most valuable resource

Talent lies with the individual, success lies with the team

6Overall, OTPP continues to score highly in most areas. On average, Service Climate, Openness, Direct Supervision and Recognition are rated particularly highly