John Eduard S. Castillo28D Davao St. Brgy. Alicia, Bago Bantay, Quezon City

Home Tel: +632 3741 493 / Mobile: +639173707816 +639175148458

Email: johneduardcastillo@yahoo.com/john.castillo@us.fujitsu.com

I.T. PROFESSIONAL: NETWORK ENGINEER/ NOC TEAM LEAD

Technical Qualification

Cisco Certified Network Professional (CCNP )/ Cisco Certified Security Associate (CCNA sec) valid through January, 2019

CISCO License CSCO11891727 Network Administration – Administer all network resources such

as routers, switches and other network devices in a timely and accurate manner, monitoring and proactively detecting/analyzing network incidents Test network enhancements for accuracy and goal achievement

prior to implementation Perform network configuration task thru change tickets Monitor security measures in place within network infrastracture, Prepare reports and network performance summaries, outlining

network status, making recommendations for enhancements based on report data

Network Design – Design, configure and maintain network devices within the infrastructure Participate in change meetings related to defining network

requirements, include consulting site engineers to define scope of objectives for the proposed network change

determining if network enhancement is possible with existing resources

scheduling network outage Problem Resolution – Involved in incidents resolution for tickets

related to network infrastructure support Respond with urgency to tickets escalated to network group Escalate to ISP any issues outside the network infrastructure

support Place the highest priority on circuit outages by overseeing all

possible solution to regain connectivity Provide analysis and feedback to management and appropriate

departments regarding recurring network issues Continuously updating procedures for network resolutions of all

related issues

De La Salle University, Manila (Regional Academy for CCNA 2007-2009)

Bachelor of Science in Computer Engineering (Graduated) May 2003 to May 2007AMA Computer University, Quezon CityGeneral Weighted Average : 2.25 (Good)Thesis Award: Best Design Project (Interactive Robot)

Team Lead Work Experience NOC/Network Engineer/Subject Matter Expert

Fujitsu - Werserv (October 10, 2010 to Present)Fujitsu America InternationalNetsquare Building, Bonifacio Global City -Taguig

Network support for Fujitsu America and all if its clients Remotely do network implementation, managing and troubleshooting. monitoring through Solarwinds, CA Spectrum, Whats up Gold, Netflow, PRTG Network SME, Governs the flow of network tickets through its priority.

Attends NOC meetings, reviews client needs thru the network analysis before handling the project to the team.

Cisco platforms FAI supports 7200, 2600, 1800, 3700, 3500, 2800, Nexus Cloud 5000/7000, ACE load balancer,

Tier 2 support for FAI and other costumers of FAI (LAN, Wireless AP, MPLS , BGP)

Administers servers for ACS, TACACS, PRTG, Netflow Deep packet inspection thru firewall logs, IPS/IDS alerts and sniffing with

wireshark(Ethereal)

Technical Administrator/ NOC support(April 2010 to September 2010)Globe Data Center under ExpercsPasong Tamo Extension, Makati City

Monitor network devices through Smoke ping and Nagios Deploys network devices to other globe data centers Manages network switches for the data center. Includes VLAN configurations

and port access. Provides weekly and monthly reports of the network devices handled by the

NOC Implements structured cabling for the planned rack or caged segregation.

J1H/BPO Technical Support (October 15, 2007 to April 25, 2009)Accenture Delivery CenterCybergate Tower 2, Mandaluyong City

Supports the technical solutions for the project

Escalates technical concerns to Level 2 support

Achievement: Daily Completion of 95%-100% through company SLA

Character Reference:

Michelle Cabaña Project Consultant / Globe TelecomsRobinson Cybergate 2, Mandaluyong City+639277784451

Allen LibreroSoftware Developer / Maersk InternationalRobinson Tower, Ortigas

+69274448847

Aldrin AlbaridoNetwork Engineer / AccentureRobinson Cybergate 2, Mandaluyong City+69166155357