john baldino, mshrd sphr president, humareso. workforce planning is it important? the conference...

John Baldino, MSHRD SPHRPresident, Humareso

Workforce PlanningIs it important?

The Conference Board The Human Capital Institute SHRM Dozens of companies –

certificates, training

Who is using this?Campbell’s CompanyIBMGoogleComcastGovernmental agenciesMajor bankingMajor airlines

Workforce PlanningWorkforce Planning – where you are

vs. where you’ll need to beTalent

Supply and demandCompetenciesMobility

Ensuring that your company has the right people, in the right place, at the right time, at the right price

Workforce Planning

Business Strategy

Staffing Strategy

Talent Management

What we want to

accomplish

How we will get there

How we will use what we

have

Celebrity Known forProfessional partner

Trista Sutter

Reality Television star

Louis Van Amstel

Evander Holyfield

Former heavyweight championboxer

Edyta Śliwińska

Rachel Hunter

SupermodelJonathan Roberts

Joey McIntyre

NKOTBmember

Ashly DelGrosso

John O'Hurley

ActorCharlotte Jørgensen

Kelly Monaco

Soap opera actress

Alec Mazo

Celebrity Known forProfessional

partner

Alfonso Ribeiro TV Actor Witney Carson

Betsy JohnsonFashion Designer

Tony Dovolani

Antonio Sabato Jr

TV Actor/Model Cheryl Burke

Jonathan Bennett

Movie Actor Alison Holker

Randy CoutureMMA/UFC Fighter

Karina Smirnoff

Jannel Parrish TV ActressValentin Chmerkovsky

Tommy Chong Comic actorPeta Murgatroyd

Lea Thompson Movie ActressArtem Chigvintsev

Lolo JonesOlympic Athlete

Keo Motsepe

Bethany Mota YouTube Star Derek Hough

Tavis Smiley TV Host Sharna Burgess

Sadie Robertson

Reality Television Star

Mark Ballas

Michael Waltrip NASCAR driver Emma Slater

Season 1 Season 19

Workforce Planning

Develop longer term staffingstrategies that support business strategy

Address staffingstrategically

TimeFrame

Scope

Develop shorter term staffing plans

Few Many

Short Term

Long Term

Created by Thomas Bechet - 2007

Workforce PlanningEngage with senior leaders Determine needMeasure what is already

thereMeasure the growth expected

Workforce Planning

Take the supply you have now – Are you short today?

Location Manager Sales Estimator Support

Philadelphia 1 3 2 1

Miami 1 3 1 1

Chicago 1 4 1 2

TOTAL 3 10 4 4

ACME Manufacturing Company - $110 million annual revenue

Workforce Planning

Now, take the supply of talent today and run it through an attrition analysis – 6-month, 1 year?

Location Manager Sales Estimator Suppor

t


Miami 1 3 1 1

Chicago 1 4 1 2

TOTAL 3 10 4 4

Total after attrition 2 7 3 3

Workforce Planning

What will supply numbers look like then?Location Manager Sales Estimator Suppor

t


Miami 1 3 1 1

Chicago 1 4 1 2

TOTAL 3 10 4 4


GAP ANALYSIS -1 -3 -1 -1

Workforce PlanningThose numbers take no growth into account –

only replacementLet’s say that no further growth is to occur in

the current locationsAn office in London is to be opened doing the

same thing as the American offices – simplistic approach

Consider the staffing needs in light of the forecasted needs

Workforce Planning

Location Manager Sales Estimator Suppor

t


Miami 1 3 1 1

Chicago 1 4 1 2

TOTAL 3 10 4 4


GAP ANALYSIS - current -1 -3 -1 -1

London 1 3 1 1

GAP ANALYSIS -

forecasted

-2 -6 -2 -2

Workforce PlanningNon-simplistic considerations

Technological advancementMergers or AcquisitionsMarket changesCompetition increase/decreaseProduct/Service

initiation/advancement/reductionProcess improvement

Workforce Planning

Shall we have some fun? Grab a pen or your tablet!Computer Shack is a nationwide computer & wireless retailer

with 176 locationsThe company plans on adding 37 new locations within the next

12 monthsEach location has one manager and one assistant managerTotal employees, including managers, is 529More managers will be needed for this expansion and the

decision has been made to keep the competencies for this role the same (no job description or requirement changes)

5 new Managers have already accepted an offer for a manager role – these candidates came from outside the company

Computer Shack is planning on promoting 6% of the managers in the next 12 months

Management turnover is 15% annuallyManagement retirement is projected to be 2% in the next 12

months

Workforce Planning

“Manager” Talent Computer Shack has now = 176

“Manager” Talent Computer Shack needs = 213

“Manager” Talent Computer Shack will have =6% of 176 have been promised promotions = -1115% of 176 will be voluntary turnover = -262% of 176 are projected to retire = -45 new “Managers” have been hired = +5

= 176 – 11 – 26 – 4 + 5 = 140 140 – 213 = -73 represents the gap in

the “Manager” role

Workforce Planning

Business StrategyStaffing Strategy

Talent Management

What we want to

accomplish

How we will get there

How we will use what we

have

Workforce PlanningWhere will the talent come from to close a

gap?Grow

DoubleStar, 2009


Trista Sutter


Louis Van Amstel

Evander Holyfield


Edyta Śliwińska

Rachel Hunter


Joey McIntyre

NKOTBmember

Ashly DelGrosso

John O'Hurley


Kelly Monaco

Soap opera actress

Alec Mazo


partner



Tony Dovolani

Antonio Sabato Jr


Jonathan Bennett



Karina Smirnoff





Keo Motsepe



Sadie Robertson


Mark Ballas


Season 1 Season 19


gap?GrowBorrow

DoubleStar, 2009


Trista Sutter


Louis Van Amstel

Evander Holyfield


Edyta Śliwińska

Rachel Hunter


Joey McIntyre

NKOTBmember

Ashly DelGrosso

John O'Hurley


Kelly Monaco

Soap opera actress

Alec Mazo


partner



Tony Dovolani

Antonio Sabato Jr


Jonathan Bennett



Karina Smirnoff





Keo Motsepe



Sadie Robertson


Mark Ballas


Season 1 Season 19


gap?GrowBorrowEmploy

DoubleStar, 2009


Trista Sutter


Louis Van Amstel

Evander Holyfield


Edyta Śliwińska

Rachel Hunter


Joey McIntyre

NKOTBmember

Ashly DelGrosso

John O'Hurley


Kelly Monaco

Soap opera actress

Alec Mazo


partner



Tony Dovolani

Antonio Sabato Jr


Jonathan Bennett



Karina Smirnoff





Keo Motsepe



Sadie Robertson


Mark Ballas


Season 1 Season 19


gap?GrowBorrowEmployPartner

DoubleStar, 2009


Trista Sutter


Louis Van Amstel

Evander Holyfield


Edyta Śliwińska

Rachel Hunter


Joey McIntyre

NKOTBmember

Ashly DelGrosso

John O'Hurley


Kelly Monaco

Soap opera actress

Alec Mazo


partner



Tony Dovolani

Antonio Sabato Jr


Jonathan Bennett



Karina Smirnoff





Keo Motsepe



Sadie Robertson


Mark Ballas


Season 1 Season 19


gap?GrowBorrowEmployPartnerReduce

DoubleStar, 2009


Trista Sutter


Louis Van Amstel

Evander Holyfield


Edyta Śliwińska

Rachel Hunter


Joey McIntyre

NKOTBmember

Ashly DelGrosso

John O'Hurley


Kelly Monaco

Soap opera actress

Alec Mazo


partner



Tony Dovolani

Antonio Sabato Jr


Jonathan Bennett



Karina Smirnoff





Keo Motsepe



Sadie Robertson


Mark Ballas


Season 1 Season 19

Workforce Planning

ROI factors – MeasurementsBusiness impact, business metrics (in-place)

Increased production New markets Improved processes

Retention Hiring and Recruitment Lost Productivity For example – 1 EE paid $60K annually

Leaves – costs $4000 in full recruitment process Lost productivity – 3 wks. w/o person, 2 wks. ramp up for

new - $5769 Almost $10K spent/lost

Succession actuality – not planning only

John Baldino, MSHRD SPHRPresident, Humareso

[email protected]

Blog: blogspot.humareso.comTwitter: @jbalive & @humareso

john baldino, mshrd sphr president, humareso. workforce planning is it important? the conference...

Documents

attrition2733 slide

humareso slide

right price slide

forecasted needs slide

growth expected slide

annual revenue slide

staffing needs

talent supply