jocelyn duat_(revised may 18 2015)
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Jocelyn E. Duat #43 B2 L9 Congress VillageNovaliches Caloocan CityPhilippines, 1422Phone: +639989464149/+639175443142Email: [email protected]
PROFESSIONAL PROFILEWith 15 years of spa experience offering outstanding service to diverse clients, with a lifelong passion for holistic healing and a keen interest in beauty products and services that enhance a balanced lifestyle.
CORE COMPETENCIES
Trained Spa therapists In Lima, Peru with Asian technique of massage and beauty treatments from October 2008 to March 2009Conducted the pre-opening of Zaphira Spa in Lima and two Zaphira Spas in the Philippines Excellent telephone and interpersonal skills; able to quickly establish rapport with clients, identify needs, and match them with appropriate resourcesHighly organized, efficient, and like always achieving my goalsOutstanding knowledge of spa products and servicesAbility to multi task and prioritize workAbility to work under pressure and motivate othersGood communication skills in both oral and written forms
WORK EXPERIENCE
Spa Administrator, South American Entertainment Corporation (Thunderbird Resorts Philippines)August 2008 to December 6 2014 My role involves leading a team of less than 15 staff and managing two properties in the Philippines. Aside from managing my team, I am involved in other decision makings like purchasing and operating procedures and policy matters. Hiring, training and overseeing department operationCustomer service and sales
Organizing and conducting departmental meetings
Encoding, compiling and maintaining non-monetary reports and records
Performance appraisal and quality control monitoring Planning and implementing advertising campaigns and branding strategies. As Head of Department, acted as Hotel Manager on Duty at least twice a month.
Operations Manager, Spa 6750 (Las Mujeres Liberadas Inc., Philippines)August 2006 to August 2008
Hiring, training and overseeing staff and departmental operationCustomer service and sales
Organizing and conducting departmental meetings
Encoding, compiling and maintaining non-monetary reports and recordsCash handling and total sales reconciliation.Staff performance appraisal
Spa Training ConsultantSPAWORLD (A Division CSP Corporation) Makati City, Metro Manila, PhilippinesAugust 2005 to August 2006
Created a manual of different massage therapiesMassage and beauty therapies training
Customer service and sales
Quality control monitoring thru regular assessmentConduct re-training program or refresher course as neededSpa pre-opening set up
Spa SupervisorFitness First Philippines Inc. Mandarin Oriental Manila Hotel, Philippines June 6, 2001 to September 15, 2004
Administrative works such as encoding, compiling and maintain non-monetary reportsMonthly roster plottingCash handling and total sales reconciliationMonitoring and controlling of spa products usage Staff performances monitoringAs back up and preferred therapist to VIP and selected regular guests
Massage TherapistRA KENDRA Center for Holistic Wellness and Studies (Massage Therapy Concessionaire at EDSA Shangri-la Hotel, Mandaluyong City, Philippines)July 1999 to May 2001
Alternative therapies such as herbal body polish, alternating hot and cold compress, hot oil rub, hot sit bathHealth club and hotel room massage services
EDUCATION
Bachelor of Science in Physical Therapy- March 1997Our Lady of Fatima University, Valenzeula Metro Manila, Philippines
CERTIFICATION
Licensed Massage Therapist issued by Department of Health, Philippines With license number 06-07-3123.
References
Yanni Gaspar- Frivaldo, Corporate Spa DirectorThe Mulia Villas and Resorts, Nusa Dua, Bali, IndonesiaPhone: +62 822 3789 4238Email: [email protected]
John Sano So, Corporate HR DirectorPhone: (632) 8865555Mobile: +639088159022Email: [email protected]