job coaching for the promotion of sustainable open employment
TRANSCRIPT
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Job Coaching for the Promotion of Sustainable Open Employment
YEO Swee Lan
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Malaysia
Population:
32.75 million
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Category of Disabilities No. of PWDs %
Physical Disabilities 215,992 36.4%
Learning Disabilities 203,726 34.3%
Visual Disabilities 52,580 8.8%
Mental (Psychosocial) Disabilities 49,193 8.3%
Hearing Disabilities 40,565 6.8%
Multiple Disabilities 27,685 4.6%
Speech Disabilities 3,034 0.5%
Total 592,787
[1.8% of total population]
Registration of PWDs (DSW, Jan 2021)[Registration of PWDs is not mandated]
Source: Department of Social Welfare (DSW)
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Development of Supported Employment in Malaysia
2007:
1st Job Coach training in Malaysia - by Prof Hiroshi Ogawa & Daisuke Sakai, through the support of JICA Malaysia.
2010-2013:
27 job coach trainers were trained in Japan.
2010:
These trainers pioneered job coach trainings in Malaysia
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Job Coach Trainers’ Team -Department of Social WelfareIn collaboration with:
▪ SOCSO ▪ Ministry of Health▪ Ministry of Education▪ Dept of Human Resources▪ NGOs▪ Private Sector
Job Coach Network Malaysia
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Training Manuals
Job Coach Basic Course: Four Day Training
Job Coach Introductory Course: Three Day Training
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English Chinese Burmese Arabic
Publication of Job Coach Resources
Please visit JCNM website to download a copy: http://www.jobcoachmalaysia.com/index.html
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The Role of a Job Coach
Job Coach Supports PWDs and Employers
JOB COACH
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The Role of a Job Coach
On the Job
AssessmentFollow-up for
Retention
Job Matching
IntensiveSupport
On the Job
1. Assessment and training at institution/centre
2. Assessment, job matching and intensive training at workplace
3. Follow-up Support
Preparation before employmentSupport during Job Placement
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Organisation/Agency No. of Participants
Community Based Rehabilitation (CBR) Programme 1,206
Private Companies 416
Department of Social Welfare (Head office, State & District) 425
Non Governmental Organisations (NGOs) 338
Department of Education (Special Ed & Polytechnic) 148
Department of Labour (Head office and JobsMalaysia) 110
Students and Researchers 36
Social Security Organisation (SOCSO) 17
Ministry of Health 72
Others (Islamic Council (3), Dept of Youth & Sports (1), Telekom (1) 5
Total 2,773
Participants of Job Coach Training 2010-2020 (DSW)
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Organisations
1 Social Security Organisation
2 Institutions of Department of Social Welfare
3 Community Based Rehabilitation Centres
4 Non Governmental Organisations
5 Mental Health Hospitals
6 Private Companies (In-house job coaches)
Key Job Coach Providers
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2012 7 5 4 5 0 0 2 0 0 0
2013 94 41 17 61 29 3 0 1 0 0
2014 260 142 64 156 51 28 10 12 2 1
2015 70 53 24 38 22 2 4 4 0 0
2016 145 97 76 107 4 14 3 13 3 1
2017 222 102 88 154 6 24 16 14 1 7
2018 158 103 56 104 4 15 7 23 0 5
2019 263 165 110 178 10 31 14 24 1 5
2020 178 131 73 125 5 25 4 16 1 2
Total 1,397 839 512 928 131 142 60 107 8 21
Vis
ual
Learn
ing
Dis
ab
ilities
Jo
b
Co
ach
es
Ph
ysic
al
Mu
ltiple
Hearin
g
Sp
eech
Men
tal/
Ps
yc
ho
so
cia
l
Year
PW
Ds
su
pp
orte
d
by J
ob
Co
ach
Co
mp
an
ies/
Ag
en
cie
s
Impact of Supported Employment 2012-2020 (DSW)
[This data does not include PWDs supported by SOCSO, Mental Health Hosp and others job coaches not sponsored by DSW][Research has yet to be conducted on sustainable employment]
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80
146
149
91
149
30
74122
58 115
45
41
64
99
Supported Employment Nationwide 2012-2020 (DSW)
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PERAK
Job Coach NGO Semangat Maju Ipoh
HR Manager & In-house Job CoachesMydin Hypermarket
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SABAH
Job CoachSabah Cheshire Home
Job Coach Kimanis Vocational Training Institution
HR Director and In-house Job CoachShangri-la Hotel Rasa Ria
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JOHOR
Job CoachesFoundation of Family Development
Job Coach Hospital Permai (Mental Health)
PWD – Hearing Impairment
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Name of Company Total No. of PWDsNo. of in-house
Job Coaches
1 QSR (KFC, Pizza Hut) 162 24
2 Mydin (Retail) 87 32
3 GCH (Retail) 23 5
4 Shangri-La Hotels (7 hotels) 63 3
5 AEON (Retail) 120 56
6 McDonalds 212 4
7 VADS (IT & Telecommunications) 49 3
8 Classita (Manufacturing) 18 5
9 Gamuda (Infrastructure & Construction) 20 41
10 Sony (Manufacturing) 12 8
11 InterContinental Hotel KL 9 2
Exemplary Companies that Employ PWDs - DSW 2020
[Most of these companies have good employment sustainability record for PWDs]
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Issues Faced Strategies to Address Issues
PWDs
1. Lack vocational skills2. Lack self confidence
1. Provide relevant vocational training programme2. Establish Employment Transition Programme
(ETP) to enhance pre-employment preparation
Job Coaches
1. Multi-tasking – lack of human resource in CBRs and NGOs
2. Lack knowledge and funding to establish a structured ETP
1. Training and funding for selected CBRs and NGOs to establish structured ETP
2. Consider partnership with private sector –sponsors for ETPs
Employers
1. Lack experience in employing PWDs
2. Lack of knowledge on benefits of employing PWDs
1. Provide Job Coach training for more employers2. Equip employers to create inclusive workplace
Challenges Faced by Job Coaches
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An Employment Transition Programme Model Sustainable Employment for Individuals on the Autism Spectrum
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20Copyright ©2021. Enabling Academy
2013An initiative of Gamuda Group
2017An initiative fully sponsored by Gamuda Foundation
>3062 4
62 EA graduates 4 years since May 2017> 30 Partner Companies
1720 7
20 Employees 7 years since 201417 Departments
Three -Year Job Retention: 95%
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Employment Transition Programme (ETP)Flow Chart
21Copyright ©2021. Enabling Academy
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22Copyright ©2021. Enabling Academy
ETP Curriculum [A three-month programme]
Course I (90 hours)
Focuses on soft skills development:
Personal Development
Career Development
Course II (300 hours)
Mock office with simulated-based learning in corporate work environment
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Enabling Academy ETPTrainer’s Manual
23Copyright ©2021. Enabling Academy
Scan QR to access this e -manual
In Progress: Malay version (in collaboration with Special Education Division) and Chinese Version (in collaboration with Rong Ai Rong Le Beijing and Inclusion Factory Shanghai) – expected to be published by end September 2021
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ETP Practitioners’ Workshop
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147 Participants from 68 organisations (NGOs, Institutions, Schools, Hospitals and Private Centres) completed the 2-half day virtual Practitioner’s Workshop
as of Jun 2021
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The EA Graduates’ Job Retention Rate
79.50%
70%64%
0%
10%
20%
30%
40%
50%
60%
70%
80%
90%
1 year 2 years 3 years
1 year 2 years 3 years
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26
Industries Involved in Hiring EA Graduates
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Job Positions of EA GraduatesJob Positions
Engineer Data Analyst Admin Asst/Exec Account Asst QC Asst
Logistic Database Crew
Finance Officer HR Assistant IT ExecutiveTechnical
Officer
Retail Associates Asst Manager Test analystGlobal Support
Executive
Reporting Management
Officer
Document Controller
Project Empower Trainee
Digital Data Reviewer –Mandarin Support
Customer Enthusiast cum
Marketing Executive
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Circle of Support
Employees with autism
Supervisor
Buddy
Full-time Job Coaches
Parents
Friends
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Success Story Profile:
Sri Laxman Name
HSBCCompany
Global Support ExecutivePosition
2 year 2 monthsDuration
https://gamuda.com.my/2020/04/hsbc_talent-thinking_differently/blog/
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30
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UN Sustainability Development Goals
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Additional Information(not included in presentation)
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Relevant only for PWDs who are registered with DSW
For Employers:
▪ Double tax deduction of employee’s annual income
▪ Provision of Equipment & Facilities for PWDs – entitled to tax
deduction for expenditure incurred.
▪ In-house job coach training for private sector are sponsored by
DSW & DHR
Benefits for Employers
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Relevant only for PWDs who are registered with DSW
For PWDs:
▪Employees with disabilities earning below RM1,200 [USD297] are entitled to
receive an employment allowance of RM450 [USD111]. Minimum wage:
RM1,200 [USD297] – in major towns/cities
▪Job Coaches for PWDs are paid RM15 [USD3.7] per hour for job coaching PWDs
and supporting employers at work place. Maximum RM900 [USD222] ie 60 hours
per PWDs
▪Additional tax rebate of RM5,000
Benefits for PWDs Who Are Employed
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1. Health Care – free consultation, medications and therapies at government hospitals
2. Entertainment & Leisure – e.g. cinema : RM11.50 (usual RM18.50), theme park, bowling
3. Public transportation – 50% discount
4. Free passport application and renewal
Other Benefits for PWDs (Registered with DSW)