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Jira Service Deskat Clarebout Jira Service Desk as service desk for IT, infrastructure and construction

delivery 50% faster than expected thanks to efficient approach

Jira as an integrated, powerful toolwith a broad employability

Jira Service Desk for Clarebout: so much more than just an IT helpdesk!

Clarebout is one of the world’s most important companies when it comes to frozen potato products for private labels. This Belgian family business has been developing and producing completely custom products for their clients since 1988.

The challengeReplacing the IT service deskClarebout has substantially grown over the past few years. Because of the strong growth of the company, including its IT department, the open-source system to follow-up on and manage tickets no longer sufficed. Clarebout needed a new IT service desk and a trustworthy partner for its implementation. That’s where ACA came in.

Our answerJira Service Desk as a versatile and complete solutionClarebout had already chosen for Atlassian’s Jira Service Desk as its solution for a service desk. Jira is a modern service desk aimed at collaboration, quick service and an excellent integration with other Atlassian products. Through a focused collaboration and an efficient approach, we were able to implement Jira a whopping 50% faster than expected. We used the extra time available to train Clarebout’s staff members.

Need for a new IT service

desk because of strong

growth

50% faster delivery

PRODUCT INTEGRATION

ACA Case Study 2

↓ KEY POINTS ↓

One integrated service

desk for ITSM as well as

infrastructure

Jira supports the

construction of new

facilities

This way, Clarebout is able to take a large portion of Jira’s configuration in its own hands, but still count on ACA for any specialized knowledge.

First expansion: inventarisation of 800 cameras, 300+ mobile phones, servers and moreThanks to the success of the project, combined with the mutual trust between Clarebout and ACA, the project soon expanded beyond its initial scope. The next step of the project consisted of an inventarisation of Clarebouts entire infrastructure (its production environment houses about 800 cameras, more than 300 mobile phones, ...) in Jira with the plugin Lansweeper. Because of this step, Clarebout now enjoys a joined ticketing system for its IT service desk as well as its infrastructure management.

Second expansion: support during constructionTo further support its strong growth, Clarebout is currently building a few new production facilities. Jira turned out to be an excellent supporting tool for this as well. The construction’s planning, current status, associated risks, those responsible and other details of a construction site are all stored in Jira.This allows Clarebout to precisely follow up on the construction of a new production facility.

Jira, however, not only serves as a tool for follow-up, but also offers active support during construction. In the event of a problem occurring on a construction site, the system automatically sends a notification to anyone that needs to be involved.

ACA Case Study 3

These people then immediately receive all relevant information, such as

• the associated risks or current danger,• who the responsible contractor is,• and on which construction site the problem has occured.

The project at Clarebout shows that ACA is able to unlock Jira’s versatility and set up so much more than just a ticket management system or help desk. Moreover, this project is a great example of how an initial scope can grow to an impressive project thanks to mutual trust and strong domain knowledge.

ACA Case Study 4

Power of Jira + ACA’s

domain knowledge =

versatile and complete

solution!

Would you like more information about us or this case?Talk to us at atlassian@aca-it.be

or give Kristof a call.

Kristof Lauwagie+32 (0)477 93 34 36