Jeffrey Price BSc (Hons) 8 Burnmoor Chase, Telephone:- (01344) 649268Forest Park, Mobile:- (07979) 653264Bracknell, Email:- jeffprice.email@gmail.com Berkshire, LinkedIn:- https://uk.linkedin.com/in/jeff-price-85634587RG12 0GA.

Personal ProfileA self-motivated 2nd/3rd line IT Professional with 15+ years IT experience, used to working with a diverse range of technologies, both hardware & software based. An experienced team player, capable of adapting quickly to new technologies and planning / prioritising tasks effectively. Degree (BSc Hon’s Information Systems), MCSE, CCNA & ITIL qualified. I am now seeking a new role where I can utilise & enhance my existing skillset whilst providing valuable business benefit to my new employer.

Key Skills Providing 2nd/3rd line infrastructure support on a wide range of technologies to UK & Europe-wide users / IT teams. Effectively working on a combination of support and project based tasks at the same time. Communicating effectively on a technical / non-technical level as required to users and management. Supervising & coaching junior team members, providing guidance & technical assistance as required. Interpreting business requirements and providing technical infrastructure solutions as required. Working effectively with 3rd party suppliers on support issues and project implementations.

Technical SkillsOperating Systems/Software Windows Server 2012/2008/2003 Windows 10/7 and previous versions. Exchange 2010/2007 and previous versions; installation/configuration/administration & troubleshooting. VMWare ESX4.x/5.x, configuration & administration. Currently studying for VCP accreditation. Microsoft Hyper-V installations, installation, configuration and troubleshooting. Checkpoint NG Firewall administration & troubleshooting; WatchGuard/SonicWall firewalls, to varying levels. Juniper Netscreen SSL VPN installation, configuration and administration. Microsoft ISA/SurfControl applications & appliances. Citrix XENApp, general support & administration (client and server-side). SQL Server 2005/2008, general BAU (non-DBA) support. Cisco Routers - general IOS admin & troubleshooting. Microsoft Office 2016/365 and earlier versions.

Other Software (to varying levels of experience) HP Insight Manager; Dell OpenManage; Altiris; BackUp Exec; RSA token configuration & support; Blackberry / BES admin

& support; Microsoft SCCM/Operations Manager; McAfee EPO Antivirus administration; Mimecast Email Management, Sophos Anitvirus; Sophos UTM Web Appliance; Dell KACE; Veeam Backup (ltd exposure); Solarwinds (ltd exposure); Tivoli (TSM) and DELL/EMC Storage general day-to-day support knowledge; Netapp (limited exposure); Windows Azure/StoreSimple appliances (limited exposure).

Hardware HP/Dell/IBM/Lenovo (Server/Desktop/Laptops); Juniper SSL VPN; Cisco routers (to CCNA level); Dell/EMC/IBM Storwize

(V3700/7000) SAN - ltd admin & config knowledge; F5 BIG-IP LTM/GTM (ltd knowledge), IGEL/WYSE thin clients.

Career HistorySol-Tec Ltd, 3rd line Technical Support Engineer August 2016 thru Oct 2016Provided both external customer and internal junior staff member support for this SME MSP with technical assistance service through the progression and resolution/completion of technical support calls and work requests, also supporting the sales process and the installation of sold solutions at customer sites. Primary duties included:-   Providing premium and professional customer service at all times. Ensuring administration tasks were completed accurately and on time. Producing and updating technical operational documentation as required to the company’s agreed standards. Progressing escalated support calls as quickly as possible and within agreed SLA’s. Liaising and co-ordinating with 3rd party suppliers and manufacturers as required to resolved outstanding issues and requests as

appropriate. Communicating with vendor partners, customers and internal stakeholders as appropriate and at the required level. Carrying out periodic analysis of support calls in an ITIL compliant manner, analysing call trends and recommending corrective

actions going forward, both internally and in customer reviews as appropriate.

Solsis Ltd, 2nd/3rd line Support Engineer March 2016Short-Term Contract for a locally based MSP providing BAU remote/telephone support to a range of companies in the UK SME arena over a range of technologies, from single user support to 3rd line infrastructure issues, liaising with 3rd party suppliers as required.

365 ITMS Ltd, Infrastructure Engineer Sept 2015 thru Feb 20162nd/3rd line Infrastructure Engineer employed by a vendor independent Managed Services Provider, providing remotesupport to customers’ in-house or cloud-based solutions, ranging from desktop support to remote 2nd/3rd line InfrastructureSupport for a wide range of systems / solutions. Duties involved:-

Troubleshooting predominately Infrastructure related incidents as required, providing regular customer updates as to the progress/status of these incidents towards resolution, updating support cases as required.

Building solid working relationships with key customers and act as key engineer where required. Managing and progress issues with 3rd party suppliers as required. Pro-actively monitor systems and respond to alerts as necessary, highlighting potential future issues and suggest

resolutions to them going forward. Performing Infrastructure changes & administration on various system configurations as required.

ABS IT Services Limited, Windows 7 migration / rollout engineer (contract) Nov 2013 to Nov 2014Windows 7 migration / rollout engineer employed by a small IT services company migrating IT systems for numerous Territorial Army / ACF bases across the country, from legacy systems to a standardised, Windows 7 centrally managed environment running virtual desktops where required. Duties involved:-

Carrying out onsite hardware and software audits prior to migrations, checking which IT equipment would need rebuilding or replacing prior or during the migrations. This included auditing existing IT infrastructure such as telephony, network, comms equipment, links and cabling infrastructure.

Producing survey reports for management / customer presentation detailing results found during surveys andpresenting recommendations as to what actions would be required to be performed during the migrations.

Installing required infrastructure components prior to user migrations, liaising with third party suppliers as required. Carrying out system migrations, installing additional applications and configurations using Microsoft SCCM as required;

communicating with customers on various technical levels for the migration & carrying out customer training as required. Performing post-migration activities in terms of providing service desk level support to migrated users.

Towry, Associate - IT 2012 to Sept 2013 Senior Service Desk member tasked with providing support to less experienced team members and working in conjunction with the Infrastructure Team on both day to day support issues as well as project implementation projects. Key responsibilities included:-

Working as a 3rd line Service Desk technician on more complex IT problems escalated from more junior team members, providing reflective guidance to them on how to resolve these issues for future reference.

Escalating support issues to the Infrastructure team as required, working with the team to resolve issues and then communicating the resolution to the Service Desk team in case of future occurrences.

Working with the Infrastructure Team on implementing new projects / technologies as required, producing technical documentation for fellow Service Desk members to use for future support use and implementations.

Carrying out site visits to other offices on a regular basis, providing on-site support as required. Escalating hardware & software support issues to 3rd part suppliers, liaising with them through to problem resolution.

NIU Solutions Ltd, Technical Services Engineer 2010 to 2011Provided 2nd/3rd line support to this Solution Provider’s numerous multi-national customers, including several bankinginstitutions. Key responsibilities included:-

Providing server and application support for varying configurations across multiple datacentres. Carrying out Local/Wide Area Network troubleshooting over a global network as required. Working with numerous 3rd parties on support issues and maintenance/project work as required. Carrying out planned maintenance and changes to the IT infrastructure (e.g. servers, routers, firewalls, GTM’s / LTM’s,

backup systems, SAN’s) in an ITIL compliant manner. Providing RSA administration and support across multiple installations.

DSC Controls, General PC Technician Ad Hoc voluntary work through 2010Provided voluntary, ad-hoc PC & network support for a local engineering firm whilst looking for my next career progression opportunity.

Avis Management Services, Technical Specialist 2000 to mid 2009

Provided 2nd/3rd line support of Avis Europe’s LAN/Server Infrastructure technologies and carried out various LAN development projects. Duties split between 3rd line support work and Infrastructure enhancement project work. Supported a wide range of technologies including:- Checkpoint Firewalls (support & administration); Windows NT/2000/2003 servers; Exchange 2003/5.5; MS ISA Server/Surfcontrol; Mailsweeper for SMTP; Juniper SSL VPN admin & configuration; Internal/External website support. Other duties involved:-

Managed Juniper SSL VPN cluster installations and upgrades. Carried out P2V project to virtualise aging physical servers onto a VMware ESX multi-server farm. Managed Proxy Server consolidation project, working with 3rd party suppliers as appropriate. Supervised & coached junior members of the team, providing technical assistance & guidance when required. Rolled out Altiris suite applications to use for update, inventory & remote management of Europe-wide clients. Rolled out Dell OpenManage & HP Insight Manager for inventory/event monitoring to various UK & EMEA offices.

Earlier CareerAutomobile Association IT Specialist (Contract) 1999 to 2000IBM Global Services / Cable & Wireless Support Engineer & Acting Team Leader 1998 to 1999(Various positions 1994 to 1998)

Hobbies and InterestsHiking & Walking Motor Sports Amateur Photography Science/Engineering