jeffrey p. dell senior vice president, bank of america crisis management, strategic planning and...
TRANSCRIPT
Jeffrey P. Dell
Senior Vice President, Bank of America
Crisis Management, Strategic Planning and Industry Engagement
Public-Private Partnerships in Action:Emergency Response
Outline
• Banking and Finance Critical Infrastructure Sector
• Collaborate: Identify, Prioritize, Coordinate
• Pre-Plan: Threats, Vulnerabilities, Consequences
• Readiness: Deter, Respond, Relieve, Set Conditions to Recover
• Real World Lessons
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The most important “Emergency Response” occurs before the emergency
Engagement Matters
External Engagement is what we do:
59 million consumers and small business relationships
6,000 retail banking offices Over 18,000 ATMs 30 million online banking active users Clients in more than 150 countries Hundreds of partnerships for resiliency
Bank of America is one of the world's largest financial institutions, serving individual consumers, small- and
middle-market businesses and large corporations with a full range of banking, investing, asset management and
other financial and risk management products and services
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Resiliency and stability in a complex and rapidly changing world require collaboration and well established
partnerships long before the disruption occurs
Hurricanes / Tropical Storms 2008
Six major storms in three months
Key Partnerships In-Action Outcome
Federal, State and Local Emergency Management Agencies
Department of Homeland Security
Financial Sector Coordinating Council
American Red Cross
Evacuation routes; pre-staging
Shelters
Disaster relief assistance
Situational awareness
Mobile Banking Center deployments
Critical Infrastructure prioritization
Tropical Storm Dolly Hurricane Gustav
Tropical Storm Eduardo Hurricane Hanna
Tropical Storm Fay Hurricane Ike
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2009 H1N1 Influenza Virus
2009 Spring Outbreak
Fall / Winter Outbreak
Possible Third Wave?
Key Partnerships In-Action Outcome
Centers for Disease Control & Prevention
Department of Homeland Security
U.S. Treasury
Intra-Sector and Cross-Sector Partners
Endurance of influenza virus on currency and common surfaces
Common operational picture
Public health guidance
Banking and finance collaboration
Best practices and interdependencies
School closures5
Wildfires
2009 California Wildfires (July – October)
71 individual fires
Burned more than 336,000 acres
Neighborhood evacuations
Unpredictable weather impact
Key Partnerships In-Action Outcome
California Emergency Management Agency
Business Executives for National Security / California Resiliency Alliance
California Department of Forestry and Fire Protection
American Red Cross
Containment status
Fire maps
Buffer zones
Public assembly areas
Supplies needed (essential services)
Resource requests 6
Earthquakes
California
Haiti
Chile
Key Partnerships In-Action Outcome
United States Geological Survey
Department of Homeland Security
California Emergency Management Agency
California Utilities Emergency Association
Fusion Centers
American Red Cross
Logistics
Damage assessments
Reentry access protocols
Estimated time of recovery
Relief funding requirements
“Ground truth”
Evacuation routes and shelters7
Flooding
Georgia
Massachusetts
Rhode Island
Tennessee
Key Partnerships In-Action Outcome
Federal Emergency Management Agency
State Emergency Management Agencies
American Red Cross
Disaster relief information sharing
Relief funding requirements
Real-time communications
Essential resource requests
Daily situational reports
Volunteer support need8
US Airways Flight 1549
January 15, 2009
Flight from New York City to
Charlotte
Bank of America associates
onboard
Key Partnerships In-Action Outcome
Federal Aviation Administration
New York Police Department
Port Authority of New York and New Jersey
Associate well being
Common operational picture
Secure return of personal property
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What we could use more of…
Widely adopted and accepted Credentialing Protocol
Timely access to essential information (for stabilization
efforts)
Taking partnerships to the next level
Greater public – private sector collaboration
What more do you need from private sector firms?10
* Photos used in this presentation were obtained from public sources and may be subject to copyright.
Jeffrey Dell(415) 436-5617 Office
(415) 310-6136 Cell
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Contact Information