jeff veen – designing culture
TRANSCRIPT
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crafting a creative culture @veen
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equanimity
a state of emotional stability, especially in a difficult situation
grace under pressure
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AgAg Ag AgAg Ag
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AgAg Ag
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origin
CDN
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origin
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18 DEC
19 DEC
17 DEC
identify build integrate
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sequester the team
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removing business decisions from solving tech problems
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moral support
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photo: @rcarver
set up the conditions for successset up the conditions for success
using structure to manage anxietyusing structure to manage anxiety
equanimity
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17 DEC
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origin
✔ ✔
17 DEC
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origin
17 DEC
18 DEC
origin
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18 DEC
origin
19 DEC
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so…
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everything is connected and everything breaks
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everything is user experience
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teams thrive with equanimity
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Google’s Project Aristotle
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psychological safety
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‘‘a sense of confidence that the team will not embarrass, reject or punish someone for
speaking up’’
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headphonesfree lunchmicrobrew
creative environment
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momentum
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meeting zero: the chat room
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Acting distributed, even if you aren’t.
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“no.”
communication compression
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Mandy: What’s up with the copy on this page?
Mandy: http://typekit.com/wtf/
Jeff: SEO, I think
Mandy: Well, it's crap. I'm fixing it.
Jeff: cool
communication compression
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ambient accountability
code deploys
pull requests
support tickets
revenue events
latest animated GIFs
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🙌
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photo by: lumierefl via flickr
meeting one: product review
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Product Review
photo by: lumierefl via flickr
-optional attendance, mandatory participation
-not a forum for expressing opinions-Bad: I don’t like that blue.
-Better: Why is that blue?
-Great: Is color important here?
-working session for group problem solving that is convergent or divergent
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divergence
convergence - evaluating feasibility - acknowledge constraints - drive towards consensus
- brainstorming - limitless possibility - “yes, and...”
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more exposure to users = better design instincts
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Rewashington
Closed countersOpen countersApertures
i/j dot easg easgHELVETICA FUTURA ADOBE CLEAN
Terminals easg
more exposure to great work = better design vocabulary
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good taste
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meeting two: the postmortem :(
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fundamental attribution error
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Why?
Sakichi Toyoda
5x
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Employee injured thumb
1.Why? Got caught in conveyor belt.
2.Why? He was chasing his bag.
3. Why? He put it on the conveyor, and it started up unexpectedly.
4. Why? He was using it as a table.
5. Why? Root Cause: No place to store personal belongings.
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Kit publishing has stalled
1.Why? Queue is growing.
2.Why? Kits not being delivered.
3. Why? Origin server not accepting kits.
4. Why? Vendor’s origin servers designed for high output, not high input.
5. Why? Root Cause: Input rate was not defined as a requirement a year ago.
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photo: @rcarver
purpose
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生き甲斐
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生き甲斐purpose raison d’être divine will nirvana
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When you wake up in the morning, Pooh, what's the first thing you say to yourself?
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What’s for breakfast?
What do you say, Piglet?
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I say, I wonder what’s going to happen that’s exciting today?
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It’s the same thing.
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What’s going to happen that’s exciting today?
生き甲斐
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@veenthank you .