Jared GelbCamp Ramaquois

www.ramaquois.com/tristate

Don’t Don’t dodo everything everything

for your staff.for your staff.• There’s a difference between role

modeling something and actually doing it.• You’re not a general staff member; you’re

a leader.

Everyone runs a “quality” staff orientation, but what happens once camp starts? Do you ever take the time to train your staff again?!?

Just staff meetings? Or training? What topics could you cover? How often can you do this? What are some reasons why you don’t? What are some reasons that you should?

Run the same training session(s) multiple times per day/week

Get other people to run it.You don’t need to do everything yourself!

Show a video! (Everyone loves a movie!) Pick fun/interesting topics. Make them staff-centered, not YOU-

centered!

Communicate your expectationsCommunicate your expectations!! Speak about them, put them in Speak about them, put them in

writing, repeat them over and over writing, repeat them over and over again.again.

Expect a lot from your staff.Expect a lot from your staff. By setting high expectations, we By setting high expectations, we

can help staff rise to new levels of can help staff rise to new levels of achievement.achievement.

Care must be taken to inspire and Care must be taken to inspire and encourage, while avoiding encourage, while avoiding pressure.pressure.

The best way to manage expectations is to:The best way to manage expectations is to:

1.1.Under-promise and over-deliverUnder-promise and over-deliver

2.2.Set short-term goalsSet short-term goals

3.3.Have staff commit in a public settingHave staff commit in a public setting

4.4.Use message repetition to communicate Use message repetition to communicate clarityclarity

5.5.Have regular meetings with TWO-way Have regular meetings with TWO-way communication, listen, and make changes communication, listen, and make changes when necessarywhen necessary

6.6.ALWAYS communicate what is not ALWAYS communicate what is not possible and WHYpossible and WHY

7.7.Be positiveBe positive

8.8.Don’t fear inevitable incidents; just Don’t fear inevitable incidents; just respond promptly to themrespond promptly to them

What are some employee management tips for creating and sustaining employee engagement?

Give freedom to staff to perform their tasks. Listen to your staff. Learn from them. Be honest…you’ll likely get honesty back.

And be honest about your shortcomings or mistakes.

Make them feel supported by…supporting them.

Praise people. Do it immediately and as publicly as you can. Be specific.

Show you care about them as people. Communicate openly and clearly. Explain your

rationale. Avoid “because I said so.”

When you speak with them, don’t talk in generalities. Be specific!

Give multiple, concrete suggestions for changes. Be specific!

Move past casual meetings, make them more formal. Bring in a 3rd person.

Set some short-term goals.

What are some things that YOU do?

Suggestions?

Jared GelbCamp Ramaquois

Pomona, NYjared@ramaquois.com

www.ramaquois.com/tristate