january 23-26, 2007 ft. lauderdale, florida ip-based collaboration tools in the enterprise presented...
TRANSCRIPT
January 23-26, 2007• Ft. Lauderdale, Florida
IP-Based Collaboration Tools in the Enterprise
Presented by Rick RingelStrategic Solutions Engineer
Inter-Tel, Inc.
January 23-26, 2007• Ft. Lauderdale, Florida
Today’s Topics
• Why: The Collaboration Mission • What: Sorting Collaboration Tools• When: Words about ROI• How:
– Introducing Collaboration onto your Network– Integrating Collaboration Into Your Team
January 23-26, 2007• Ft. Lauderdale, Florida
Process-Centric Knowledge Management
January 23-26, 2007• Ft. Lauderdale, Florida
People-Centric Collaboration
January 23-26, 2007• Ft. Lauderdale, Florida
The Mission of Collaboration Tools
Facilitate – Growth of informal personal networks,– Discovery of expertise within that network, and – Exchange of expertise through that network.
January 23-26, 2007• Ft. Lauderdale, Florida
Sorting Out Collaboration Tools
• Collaboration suffers from hype• Collaboration tools offer a wide spectrum of
services to your enterprise• How Do You know what you need?
January 23-26, 2007• Ft. Lauderdale, Florida
Latent: present but not visible, apparent, or actualized; existing as potential
– User provided content– Easy to Use– Aggregated Data – Collective Intelligence– Collection of smaller services– Constant update and adaptability
Latent Collaboration Web 2.0
January 23-26, 2007• Ft. Lauderdale, Florida
Collaboration Features, Classified
Growth Discovery Exchange
On Demand
Ubiquitous
access
Contact Mgmt
Interop
Viral
Profiles
Search
Referrals
LOB/DBMS
Presence
Routing
Unified Communications
IM/voice
Conference
Audio/Video
IM
Web
Remote Desk
App Sharing
Recording
Mode Change
Latent Application
Usability
Search
Workspace
Navigation
Info Portals
Forum/News
Wiki
BLOG/RSS
January 23-26, 2007• Ft. Lauderdale, Florida
Unified Communications Review
• Portal to Communication Services– On-Demand Communications– Personal Profile Management– Call Management Features– Screen Pops & Context– IM & Presence– Contact Management– Unified Messaging
• Natural Place to Expose Collaboration Growth and Discovery Features
January 23-26, 2007• Ft. Lauderdale, Florida
IP-PBX Features Get Us Started
Growth Discovery Exchange
On Demand
Ubiquitous
access
Contact Mgmt
Interop
Viral
Profiles
Search
Referrals
LOB/DBMS
Presence
Routing
Unified Communications
IM/voice
ConferenceAudio/Video
IM
Web
Remote Desk
App Sharing
Mode Change
Latent Usability
Application
Search
Workspace
Navigation
Info Portal
Forum/News
Wiki
BLOG/RSS
January 23-26, 2007• Ft. Lauderdale, Florida
Return On Investment
• Our Sales Group reports:– Most Customers already on-demand collaboration
users– Killer Apps (obvious ROI)
• Conference calls with shared power-point• Product demos• Training
– You ask about hosted vs. premises solutions• Features• Capacity• Cost
– I say ROI is in UC/Collaborative convergence
January 23-26, 2007• Ft. Lauderdale, Florida
Premises Vs. Network Questions
How do I size a premises-based solution?• Audio conference resources• PSTN resources• WAN resources (Video and VoIP)
January 23-26, 2007• Ft. Lauderdale, Florida
Feature Questions
Can I record audio/web conferences and subsequently publish them as webcasts?
Can I manage the audio and web conference services from a unified interface?
January 23-26, 2007• Ft. Lauderdale, Florida
Other Questions?
• For our network• For me
January 23-26, 2007• Ft. Lauderdale, Florida
Conclusions