january 2014 training guide

MSECTraining Guide | January 2014

Grand Training for Your Workplace

ARIZONA

303.894.6732 | [email protected] | MSEC.org1 January 2014

LegaL CompLianCe employment Law & Labor Relations issues 3-5

Compensation & benefits6

deveLopment support & administrative staff 7-8

deveLopment Communication 9

deveLopment training & personal development 10

deveLopment supervision11-12

staffing Core & strategic Human Resource training 13

mission CRit iCaL technical training 14

Contents

mseC membeRsHip LunCHDo you know that you can get a free review of your employee handbook every year? Are you taking advantage of all that membership has to offer? Join us for a free webinar and learn how to maximize your membership.January 9, 12:00pm-1:00pm (MST)

Most classes listed are also available as an on-site.See MSEC 2014 Training Catalog for full class descriptions.

3 easy Ways to RegisteR foR mseC CLasses!

1 . Call 303.894.6732

2 . Email [email protected]

3 . Go Online MSEC.org

foLLoW mseC

In honor of our 75th Anniversary our training guide will feature one of the core states where MSEC currently provides membership services.

(DN) Denver, CO | (AZ) Scottsdale, AZ | (CS) Colorado Springs, CO | (FC) Fort Collins, CO | (GR) Greeley, CO(GJ) Grand Junction, CO | (CP) Casper, WY

January 2014 2

training in focus

Courses & seminars for your HR toolkitDiscrimination in the Workplace: The Law of EEO p3

Negotiation for Win/Win Results p3

Americans with Disabilities Act: Managing Disabilities in the Workplace p4

I-9 Compliance p5

Compensation Administration I— Base Pay Design and Development p6

Creating Effective Work Groups p11

Succession Planning: Are You Prepared? p12

Performance Appraisal Design: A Strategic Approach for Improving Results p13

MSEC remains committed to providing quality, innovative and conve-nient training for our membership. Our Januray training schedule is full of exciting sessions that will further increase your knowledge and skill development. Each month in the “Focus in Training” section we will suggest a variety of classes and recommend who might benefit the most from attending them. Be sure to peruse the whole guide so you don’t miss any of our great offerings!

303.894.6732 | [email protected] | MSEC.org3 January 2014* Part of certificate program, see description at section end | HRCI recertification credits applied | See 2014 Training Catalog for full class descriptions

employment law & labor relations issueslegal compliance

OSHA: Recordkeeping Requirements—How Do They Affect You? HRCI

Who Should Attend: Personnel responsible OSHA forms 300, 300-A and 301, and medical/exposure recordsClass Description: This seminar covers proper recording of injuries and illnesses and reviews the major recordkeeping requirements. OSHA recordkeeping is complicated. If done well, it can set a positive tone for OSHA’s review of an organization. Participants will learn how to create a good impression by learning why recordkeeping is necessary, who must recordkeep, the criteria and classifications for recordable injuries and illnesses, and how to fill in OSHA forms 300, 300-A and 301.Anticipated Outcomes: Manage your records properly and with confidence.Jan 9 (DN), 8:30-3:30 $175 Upcoming Date Oct 28 (DN)

Discrimination in the Workplace: The Law of EEO * HRCI

Who Should Attend: HR Professionals, Managers and Supervisors Class Description: This is an overview of federal and state civil rights laws, along with practical tips employers can implement to reduce exposure for discrimination charges. Participants apply a knowledge of EEO law to real-life scenarios, after learning what constitutes employment discrimination. Preventing claims and responding to employee complaints are also discussed, along with how to protect against retaliation complaints and recent legal developments in discrimination law.Anticipated Outcomes: Understand EEOC processes and theories of discrimination to prevent claims.Jan 14 (DN) , ¬8:30-3:30 $175Upcoming Dates Mar 3 (DN), May 5 (DN), Jul 29 (DN), Sep 9 (FC), Oct 8 (DN)

Negotiation for Win/Win Results HRCI

Who Should Attend: Anyone negotiating on behalf of an employerClass Description: Do you have professional conversations involving conflicting needs and wants? Then, like it or not, you are engaging in negotiations. Participants experience all phases of the negotiation process including analysis, preparation, and discussion, through prac-tical exercises and negotiating problems of varying degrees of dif-ficulty. Mediation will also be analyzed and discussed. The approach of this seminar is to improve skills so that one’s interests are achieved while preserving the relationship between the parties. Anticipated Outcomes: Gain a strong foundation in negotiation practices for effective results.Jan 14 (DN), 8:30-3:00 $175Upcoming Dates Mar 11(DN), Apr 24 (FC), May 2(DN), Aug 5 (DN), Sep 30(DN), Dec 2 (DN)

Final Regulations for Veterans and Individuals with DisabilitiesWho Should Attend: Those responsible for affirmative action complianceClass Description: This session is an in-depth review of the new affir-mative action regulations for Veterans and individuals with disabilities that go into effect March 24, 2014. This will assist Affirmative Action Employers in determining what their new obligations are under the new regulations, and when they need to implement the new regula-tions for their organization.Anticipated Outcomes: Understand the new regulations and how to implement them. Jan 15 (DN), 8:30-12:00 $175

FMLA: A Guide for Human Resources * HRCI

Who Should Attend: HR Professionals, Legal Staff Class Description: Participants gain needed information to comply with this law including “serious health condition,” employee notice requirements, and managing intermittent leave. Also discussed are administering attendance policies, military situations, and a review of policy requirements and FMLA forms.Anticipated Outcomes: Successfully administer FMLA leaves at the workplace.Jan 16 (DN), 8:30-3:00 $175Upcoming Dates Feb 27 (AZ), Mar 5 (CS), Mar 17 (DN), Jun 12 (DN), Jul 22 (DN), Jul 24 (AZ), Aug 12 (DN), Sep 17 (FC), Oct 17 (DN), Nov 13 (AZ)

Harassment Prevention for Managers and Supervisors * HRCI Who Should Attend: HR Professionals, Managers, and SupervisorsClass Description: Participants learn about the meaning of the term

“hostile work environment,” and the difference between inappropriate conduct and illegal harassment, along with how to respond properly and prevent retaliation claims. Especially helpful are strategies to re-duce employer liability, what behavior may lead to illegal harassment, and how to prevent retaliation claims. Anticipated Outcomes: Understand how to respond to and stop harassment at your workplace. Jan 21 (DN), 8:30-11:30 $125Upcoming Dates Mar 20 (DN), May 13 (DN), May 21 (GJ) (1:00-4:00), Jul 10 (DN), Sep 4 (DN), Sep 16 (AZ), Nov 18 (DN)


January 2014 4

* Part of certificate program, see description at section end | HRCI recertification credits applied | See 2014 Training Catalog for full class descriptions

legal complianceemployment law & labor relations issues

Investigations in the Workplace: Two-Day Workshop ** HRCI Who Should Attend: HR Professionals, Legal Staff, and those responsible for investigationsClass Description: This two-day workshop is a combination of inter-active role playing, mock investigation practice, lecture, and group discussion. Participants practice issue-spotting, interview documenta-tion, and strategies for handling all investigation issues. When, what, how, and why to investigate is covered, along with the structure and content of investigation reports.Anticipated Outcomes: Follow clear practices to successfully conduct investigations.Jan 21-22 (DN), 8:30-4:00 $295Upcoming Dates May 20-21 (DN), Jul 29-30 (DN), Sep 10-11 (DN), Nov 17-18 (DN)

Americans with Disabilities Act: Managing Disabilities in the Workplace * HRCI

Who Should Attend: HR Professionals, Legal Staff, Managers, and Supervisors Class Description: Many employers are wondering if there is anyone who is not disabled under the new law, and this course provides that answer along with other important aspects. These include why it is important to properly identify the essential functions of a job, how to engage in the interactive process and identify potential accommoda-tions, when an accommodation is “reasonable,” and what to do if there is no reasonable accommodation.Anticipated Outcomes: Effectively respond to employees with disabilities and maintain a productive workplace.Jan 22 (DN), 8:30-12:00 $125Upcoming Dates Feb 27 (CS), Mar 7 (DN), May 22 (DN), Jun 24 (FC), Jul 30 (DN), Oct 2 (DN)

Wage and Hour Workshop * HRCI

Who Should Attend: HR Professionals, Legal Staff, Managers, and SupervisorsClass Description: Learn what the laws cover and which industries are exempt, along with recordkeeping requirements, exemptions from overtime, and how to change status for those improperly classified as exempt. Also discussed are compensable hours of work-travel time, on-call, and training, alternative work weeks, compensation included in straight time and overtime calculation, and other topics covered by these laws.Anticipated Outcomes: Understand wage laws and their numerous, counter-intuitive regulations.Jan 22 (CS) 8:30-3:30 $209Upcoming Dates Feb 5 (DN), Mar 13 (FC), Apr 4 (DN), Jun 3 (DN), Jun 19 (AZ), Aug 5 (DN), Nov 5 (DN)

Legal Issues in Managing Employees for Supervisors and Managers * HRCI

Who Should Attend: Managers and SupervisorsClass Description: This seminar reviews key federal and state laws affecting the employment decisions that managers and supervisors make. It walks participants through issues such as employment-at-will, and the importance of understanding employee handbooks. Also covered are legal topics relating to interviewing and selection, civil rights, safety issues, pay practices, and termination.Anticipated Outcomes: Make legally informed management decisions in managerial and supervisory roles. (Includes a copy of the MSEC Blue Book: Employment Law Resource)

Jan 23 (FC), 8:30-4:00 $235Upcoming Dates Feb 3 (DN), Apr 30 (CS), Jun 26 (DN), Jul 22 (FC), Sept 30 (DN), Oct 7 (AZ), Dec 3 (DN)

OSHA: Compliance and Enforcement— What You Need to Know * HRCI

Who Should Attend: Health and Safety Personnel, including those dealing with any OSHA inspections Class Description: This seminar will cover the Occupational Safety and Health Act of 1970 and who is affected; basic recordkeeping requirements; an introduction to the safety and health standards, including those most often cited by OSHA; inspections; penalties; and OSHA procedures when an employer has been issued a citation. Employers’ rights under OSHA will be discussed thoroughly, as well as the enforcement process from the notice to the inspection to the citations. Also covered with be safety and health self-audits.Anticipated Outcomes: Know the basic requirements and employers’ rights under OSHA and how to handle an OSHA inspection.Jan 23 (DN), 8:30-4:30 $175Upcoming Date Nov 21 (DN)

Employment Law classes continued on page 5.


employment law & labor relations issueslegal compliance

303.894.6732 | [email protected] | MSEC.org

Managing the Ill or Injured Worker Under the ADA, FMLA, and Workers’ Compensation * HRCI

Who Should Attend: HR Professionals, Managers, and SupervisorsClass Description: This advanced seminar requires a knowledge of the Americans with Disabilities Act, Family and Medical Leave Act, and Workers’ Compensation Basics. Participants learn when a law is triggered, and what to do if more than one law applies. Additionally, the class will cover attendance, termination, compensation, benefit coverage, return-to-work, and light duty issues.Anticipated Outcomes: Understand how the complex requirements of each law interact, and develop practical ways to address concerns.Jan 30 (DN), 8:30-3:00 $175Upcoming Dates Mar 31 (DN), Apr 17 (AZ), Jun 17 (GJ), Jun 25 (DN), Jul 10 (FC), Aug 7 (DN), Oct 27 (DN), Nov 13 (CS), Dec 11 (AZ)

Drug and Alcohol: DOT/Federal Motor Carrier Drug and Alcohol Testing RegulationsWho Should Attend: All levels of management in the transportation industryClass Description: This class certifies supervisors for Department of Transportation (DOT) mandated drug and alcohol testing procedures, and includes determination of reasonable suspicion, and detection of physical, behavioral, speech, and performance indicators of alcohol and drug misuse. Policy considerations are reviewed, as well as acquir-ing drug and alcohol testing information from previous employers. Anticipated Outcomes: Certification for detecting signs of misuse and follow proper procedures.Jan 31 (DN), 8:30-12:30 $125Upcoming Dates Jul 25 (DN), Sep 9 (GJ), Nov 7 (DN)

* The Employment Law Certificate ProgramThese classes can also be taken as part of the Employment Law certificate program. This certificate is designed to help you with a clear framework of laws impacting the workplace.

ADA and FMLA for Managers and Supervisors: Stop, Look, and ListenWho Should Attend: Front line managers and supervisors responsible for the application of the ADA and FMLAClass Description: This session is the next evolution in compliance training: a practical application of the ADA and FMLA for front line managers and supervisors. Participants learn when to stop behavior that might violate the ADA or GINA; what to look for to properly man-age an employee’s medical issue; and, when to listen and hear when an employee is requesting an accommodation under the ADA or leave under the FMLA.Anticipated Outcomes: Protect employers from ADA and FMLA liability by stopping. Looking and listening.Jan 28, (AZ) 8:30-12:00 $125Upcoming Dates Apr 14 (DN), , Apr 22 (Tucson), Aug 22 (DN)

Revised! Garnishments and Income Withholding Orders * HRCI

Who Should Attend: HR Professionals, Payroll StaffClass Description: Garnishments and other orders are complicated. This class teaches what a valid garnishment is and what types of garnishments attach to employee wages. It also covers how forms of garnishments differ from one another, discusses tax levies and student loan garnishments, and reviews employer obligations for health insurance and national medical support orders.Anticipated Outcomes: Respond to garnishments and income assignments properly.Jan 28 (DN), 8:30-3:00 $175Upcoming Dates Jun 5 (DN), Jul 15 (CS), Oct 21 (DN)

I-9 Compliance HRCI

Who Should Attend: HR and Recordkeeping ProfessionalsClass Description: New forms have new requirements! Fines are increasing and so is enforcement. This seminar covers the I-9 process including initial verification of work authorization, re-verification, cor-recting errors on I-9s, and conducting internal audits. Participants will also receive up-to-date information regarding worksite enforcement activities by Immigration and Customs Enforcement (ICE), E-Verify, and best practices for employment eligibility verification. Anticipated Outcomes: Know everything you need to about I-9 compliance and filling out the new forms.Jan 9 (CS), Jan 29 (DN), 8:30-12:30 $125Upcoming Dates Feb 25 (FC), Apr 29 (DN), Jun 25 (AZ), Aug 7 (DN), Nov 17 (DN)


January 2014 6

compensation & benefits


Compensation Administration I—Base Pay Design and Development HRCI

Who Should Attend: HR Professionals, Compensation and Benefit ManagersClass Description: This class will teach how to develop a Total Rewards philosophy and work with a compensation model that begins with job analysis and introduces internal job evaluation and external market pricing. In addition, elements including pay ranges and building a pay structure that focuses on business alignment will be covered. Hands-on exercises and group discussions assist partici-pants in developing skills for creating, revising or maintaining base pay compensation plans. Anticipated Outcomes: Understand compensation fundamentals and principles to apply in your workplace.Jan 22-23 (DN), 8:30-3:30 $295Upcoming Dates Feb 26-27 (FC), Apr 9-10 (DN), Jun 19-20 (DN), Aug 13-14 (DN), Sep 23 (CS), Oct 16-17 (DN), Dec 2-3 (DN)

Four Things to Know About Health Care Reform - Pivotal Steps and Good News Did you breathe a sigh of relief when you learned the that the employer mandate under the Affordable Care Act was delayed until 2015? It’s time to begin work now so you are prepared when changes are made:

Consider Potential New Fees In 2015, if you have at least 50 full-time employees, you must provide health care coverage for substantially all of them or pay an annual penalty of $2,000 for each employee working at least 30 hours per week.

Understand the Cadillac Tax and How it Impacts YouThe Affordable Care Act includes a 40 percent tax on em-ployee benefits beginning in 2018 for any health plan that exceeds $10,200 for individuals and $27,000 for families.

Determine Eligibility for Small Business Tax CreditAre you a small employer, with fewer than 25 employees, earning $50,000 or less on average, wondering how you are going to cover health care costs? There is good news – you could be one a small businesses eligible for tax credits to help make coverage for employees more affordable.

Be Aware of required Employee Notices and Delivery DatesIf you are covered by the Fair Labor Standards Act, which is true for most if not all employers, you must send out a notice to all employees about the existence of the insurance exchanges. The first notice was due October 1, 2013, and for all employees starting thereafter, within two weeks of their start date.

One More Tip - Let MSEC help youI’ve recently announced the launch of their Health Care Reform Assessment, which was specifically developed to help employers navigate the complex provisions of PPACA. The assessment provides a review of an organization’s workforce and health care benefits in order to analyze the impact of health care reform on the business and provide a customized checklist for implementing the necessary changes to ensure compliance.

With consumers and small businesses evaluating insurance options, it is important for employers to take advantage of the delay in implementation of some PPACA provisions. Taking these steps and beginning to prepare for impending changes early will allow employers ample time to consider all of their options. Our health care reform experts offer a host of customized tools and are available to help employers address concerns specific to their organization.


development support & administrative staff

Priority Management: Working Sm@rt with Microsoft OutlookWho Should Attend: Everyone with access to Microsoft OutlookClass Description: Computers are not required, but we recommend participants bring their laptops. Participants learn how to use more efficient tools, reconfigure Outlook to improve productivity, manage email effectively, and turn the calendar into a planning tool. Also covered are using Outlook to delegate tasks, document important communications, and store and retrieve information. An optional second and third phase provides productivity coaching and ongoing support for additional charges.Anticipated Outcomes: Turn Microsoft Outlook into a personal assistant to help get things done. Jan 16 (DN), 8:30-3:30 $395Upcoming Dates Apr 16 (DN), Jul 17 (DN), Sep 17 (DN), Nov 12 (DN)

Customer Relations: Making the Connection *Who Should Attend: Anyone having direct or indirect customer contactClass Description: Participants discover practical, ready-to-use ideas for various phases of customer interaction. Connecting with custom-ers and anticipating their needs by adapting to varying communica-tion styles and practicing positive language skills is explored, along with employing a 3-step method for handling difficult customer situ-ations. Action steps to ensure a customer experience is positive, and critical follow-up steps are reviewed.Anticipated Outcomes: Acknowledge customer needs and take the correct action in a variety of difficult situations. Jan 14 (CS), Jan 17 (DN), 8:30-12:30 $125Upcoming Dates Mar 11 (FC), May 1 (DN), Jul 15 (DN), Nov 18 (DN)

Telephone Imagery: Improving Customer Service Through Excellent Telephone Communication Skills *Who Should Attend: Anyone who works with customers over the phoneClass Description: Participants learn the “how-to’s” of establish-ing a rapport using tips, tricks and techniques to develop a “can do” attitude, create a memorable image, conquer telephone etiquette basics, understand communication styles, and enhance listening skills. Understanding a customer’s preferred communication style (auditory, visual, or kinesthetic) to increase customer satisfaction and reinforce customer loyalty is also explored.

Anticipated Outcomes: Make a positive impression on your customers through understanding communication styles and enhancing listening skills.Jan 21 (DN), 8:30-4:00 $200Upcoming Dates Mar 11 (DN), May 16 (DN), Jul 15 (DN), Oct 10 (DN)

Workplace RespectWho Should Attend: Any employee who would like to learn the behaviors to foster workplace respect.Class Description: This valuable course offers an opportunity to inves-tigate some root causes of disrespect and unclear personal boundar-ies. Participants gain awareness and communication tools to create a better understanding of each person’s version of respect so that it can be mutually exchanged. Clarity about what it means to interact with co-workers in a respectful manner and how to more graciously ask for respect from them is covered.Anticipated Outcomes: Use communication tools to create mutual understanding between co-workers.Jan 23 (DN), 8:30-12:30 $125Upcoming Dates Apr 11 (DN), Jun 18 (DN), Oct 9 (DN), Nov 10 (FC), Dec 5 (DN)

Time Management for Support Staff: Creating Balance in Today’s Workplace *Who Should Attend: Support StaffClass Description: Participants learn effective tools for helping them manage their activities and priorities in a busy office. Time is spent clarifying values in order to spend more time on what matters most, defining what is likely to overwhelm the day, identifying personal and professional short- and long-term goals, establishing daily goals, prioritizing work to get the most important jobs done first, managing telephone interruptions, unraveling miscommunication and unclear directions, and creating an action plan to manage all the important roles and tasks.Anticipated Outcomes: Identify short- and long-term priorities and spend less energy on time wasters and more time on important tasks.Jan 28 (DN), 8:30-4:00 $195Upcoming Dates May 9 (DN), Aug 12 (DN), Oct 21 (DN), Dec 9 (DN)


January 2014 8


developmentsupport & administrative staff

Assertiveness Training for Support Staff *Who Should Attend: Support StaffClass Description: Participants gain the skills to face problems directly and resolve them quickly, handle stressful interpersonal situations ef-fectively, and gain the confidence needed to make difficult decisions without creating resentment, anxiety, or guilt. This seminar focuses specifically on an overview of assertiveness, clarifying complicated issues, stating needs clearly, dealing effectively with criticism and rejection, handling anger and hostility, recognizing and stopping manipulative behavior, and resolving conflict responsibly. Anticipated Outcomes: Successfully manage customers, clients, bosses, and co-workers.Jan 30-31 (DN), 8:30-4:00 $295Upcoming Dates Apr 16-17 (FC), Jul 31-Aug 1 (DN), Dec 3-4 (DN)

* The Support Staff/Administrative Assistant Certificate Program This classes can also be taken as part of the Support Staff certificate program. This program offers training to help support and administra-tive staff work effectively with supervisors and customers while meet-ing organizational goals and personal development needs.


communicationdevelopmentdevelopment

Conflict: Self-Management *Who Should Attend: Managers, Supervisors, and Employees Class Description: This session begins by defining the nature of con-flict and then addressing how to build skills for constructive resolution by creating an effective environment and developing compromises for mutual benefit. Participants learn about their personal response to conflict through the assessment of conflict styles, identifying alterna-tive strategies, and conveying understanding. Anticipated Outcomes: Understand conflict patterns and acquire skills for responding constructively to conflict. (Includes conflict style assessment)

Jan 15 (DN), 8:30-4:30 $175Upcoming Dates Mar 25 (DN), May 13 (AZ) (1:00-4:30), May 19 (DN), Jun 26 (DN), Aug 13 (DN), Sep 29 (DN), Oct 23 (DN), Nov 19 (DN)

Developing Interpersonal Communication Skills *Who Should Attend: Employees, Managers, and SupervisorsClass Description: This three-day class examines the essentials of the communication process. It explores how life experiences, beliefs, perceptions, and choices affect communication, and how to flex com-munication styles to enhance effectiveness. How to communicate while under stress is highlighted, along with taking responsibility in communication, and how best to deliver and receive peer feedback. Anticipated Outcomes: Develop an action plan to implement changes to communicate more effectively.Jan 15-17 (DN), 8:30-3:30 $420Upcoming Dates Feb 12-14 (DN), Mar 17-19 (DN), Apr 16-18(DN), May 5-7 (DN), Jun 3-5 (DN), Jun 25-27 (FC), Jul 9-11 (DN), Aug 19-21 (DN), Sep 23-25 (DN), Oct 28-30 (DN), Dec 9-11 (CS)

Developing and Maintaining Trust in the Workplace *Who Should Attend: Employees wanting to develop more effective relationships with othersClass Description: This class is designed to help understand how to build trust and how that impacts relationships with your co-workers, managers, and customers. Participants explore the meaning of trust and measure individual skill levels in building trust. Participants de-velop strategic skills to build trust in the workplace, identify what trust is and its impact on the work environment, and use skills to rebuild trust and re-frame difficult messages.Anticipated Outcomes: Increase skill levels in building trust through instruction, reflection, and class exercises.Jan 22 (DN), 8:30-4:00 $175Upcoming Dates Mar 7 (DN), May 19 (DN), Jul 21 (DN), Sep 12 (DN), Oct 8 (FC), Nov 18 (DN)

Generations: Working Together * HRCI

Who Should Attend: Managers, Supervisors, Support Staff, and HR ProfessionalsClass Description: Participants will learn to recognize the unique needs of different generations in the workforce. The course will examine the impact of historical and cultural factors on generational outlook. Participants will be taught how to identify each generation’s preferences for communication, development, and work culture and practice adapting communication styles to interact more effectively with members of different generations.Anticipated Outcomes: Build stronger teams by working more effectively with members of all generations.Jan 22 (DN), 8:30-4:30 $175Upcoming Dates Feb 20 (CS), Apr 1 (GJ), May 13 (AZ), 8:30-12:00, Jun 5 (DN), Jul 18 (FC), Oct 10 (DN), Dec 10 (DN)

Cultivating Your Listening Skills: Listening to Understand *Who Should Attend: All levels of professional and management personnel who wish to assess and improve their listening skills Class Description: Through a helpful assessment tool and thought-provoking activities, class participants will address their unique habits and improve listening skills in three dimensions of a listening model: staying focused, capturing the message and helping the speaker. Uncovering personal barriers and obstacles to focused listening, assessing their own listening style and approach and applying the skills of following, reflecting and attending in a variety of listening situations are also reviewed. Anticipated Outcomes: Use the power of listening to become more effective and productive.Jan 29 (FC), 8:30-4:30 $175Upcoming Dates Mar 18 (DN), Jul 31 (DN), Sep 18 (AZ), Sep 29 (DN)

* The Communication Mastery Certificate Program These classes can be taken as a part of the Communication Mastery certificate program. Our Communication Mastery Certificate explores all aspects of workplace interactions and helps develop a process for building loyalty through effective communication.


January 2014 10


training & personal development developmentdevelopment

Developing Presentation Skills *Who Should Attend: Individuals with limited experience or those who wish to improve their confidence level in front of groups (Class size is limited to 10).

Class Description: Participants will focus on skill-building by design-ing and delivering two presentations and receiving both class and instructor feedback. Presentations will be recorded. The principles of public speaking are explored including presentation design, style, and delivery techniques, and visual aids. There is time allotted for practice and feedback, impromptu presentations, informational presentations, persuasive presentations, and instructional presentations.Anticipated Outcomes: Deliver an effective presentation to audi-ences ranging from peers to the executive management team. (*This three-day course provides practice and feedback, and all three days must be attended.)Jan 29-31 (DN), 8:30-4:30 $490 (Includes lunch)

Upcoming Dates Apr 29-May 1 (DN), Jun 10-12 (CS), Jul 15-17 (DN), Sep 22-24 (DN)

* The Trainer Certificate ProgramThis class can be taken as part of the Trainer certificate program. This certificate program increases trainers’ skills so they can contribute to on-going success.


supervisiondevelopmentdevelopment

Anticipated Outcomes: Improve organizational skills and increase productivity. Jan 23 (DN), 8:30-4:30 $245*

* For $430 receive the seminar and 2-hour follow up coaching session on-site within the (DN) metro area)

Upcoming Dates Apr 24 (DN), Jul 15 (DN), Sep 16 (DN), Nov 11 (DN)

Conflict Strategies: Navigating Others Through Workplace Difficulties **Who Should Attend: HR Professionals, Managers, Supervisors, and LeadersClass Description: Participants identify appropriate intervention strategies, assess personal responses to conflict using a questionnaire, examine constructive and destructive responses to conflict, coach others in developing conflict management skills, and practice imple-menting a conflict facilitation model. Anticipated Outcomes: Use critical conflict management tools to successfully navigate through conflict. (Includes Conflict Dynamics Profile assessment)

Jan 28 (DN), 8:30-4:30 $205Upcoming Dates Feb 19 (FC), Jun 13(DN), Oct 2 (DN), Dec 9 (AZ)

Supervision: Is it For Me? *Who Should Attend: Anyone contemplating a supervisory role Class Description: The class highlights changes in types of responsibil-ity, relationships with peers, friends, and management, along with per-sonal challenges that often go along with a promotion to supervision. This is a discussion seminar in which participants focus primarily on the critical differences between non-supervisory and supervisory roles, and consider the role and duties of a supervisor, how to make the transition to supervision while planning for success in the transition.Anticipated Outcomes: Learn whether a supervisory role would be a good fit, and how to approach such a role.Jan 28 (DN), 8:30-4:00 $175Upcoming Dates May 7 (DN), Sep 16 (DN)

Supervision: Core Competencies *Who Should Attend: Managers and SupervisorsClass Description: Thousands have enjoyed this MSEC program. The course begins with analyzing employee performance using the Mager-Pipe system, then explores leadership styles to better work with subordinates, teams, and peers. Participants learn to capitalize on employee engagement, set and communicate expectations, en-hance listening, and practice delivering effective feedback. Anticipated Outcomes: Put into action the tasks and interpersonal skills to motivate employees and achieve results.Jan 8-9 (DN), Jan 14-15 (AZ), $295 Jan 21-22 (DN), 8:30-4:30Upcoming Dates Feb 25-26 (DN), Mar 11-12 (CS), Mar 20-21 (DN), Apr 2-3 (DN), Apr 16-17 (DN), Apr 29-30 (DN), May 15-16 (DN), Jun 2-3 (DN), Jun 17-18 (DN), Jun 25-26 (CS), Jul 8-9 (DN), Jul 30-31 (FC), Aug 4-5 (DN), Aug 21-22 (DN), Sep 4-5 (DN), Sep 10-11 (AZ), Sep 22-23 (DN), Oct 7-8 (DN), Oct 15-16 (GJ), Oct 23-24 (DN), Nov 20-21 (DN), Dec 3-4 (CS), Dec 10-11 (DN)

Creating Effective Work Groups **Who Should Attend: Managers, Supervisors, and HR ProfessionalsClass Description: Participants practice realistic ways to lead teams towards greater alignment and deeper levels of commitment. Through a series of exercises and group discussion, participants are immersed in the critical processes that high-functioning teams use to develop alignment of individual goals and values with those of the or-ganization, capitalizing on the unique strengths that comprise a team and ways to apply them to phases of a project, and practicing how to build a vision and mission that supports the ideals of the organization.Anticipated Outcomes: Build and sustain effective work groups.Jan 14 (DN), 8:30-4:30 $175Upcoming Date Aug 1 (DN)

GOAL: Get Organized at Last! **Who Should Attend: Managers and Employees wanting to improve their organization skills at workClass Description: This class provides simple, easy-to-implement solutions to help you get control of workloads, contribute to the suc-cess of organizations, and increase value as an employee. Participants learn what to do with paper, manage email efficiently and effectively, learn Microsoft Outlook tips and tricks, and how to reduce interrup-tions and distractions. Also covered are scheduling and prioritizing how to do important tasks first, and how to follow up on assignments effectively.


January 2014 12


supervision developmentdevelopment

Coaching: Partnering for Performance **Who Should Attend: Managers, Supervisors, and Team Leads Class Description: This course explores supervision from the mind-set of a coach, where employee development is the focus, and where a partnership supportive of employee development is desired. Also covered are critical coaching skills necessary to enhance that partner-ship, and the tools and confidence needed to embrace the coaching role successfully. The presented coaching gives a solid framework for holding various types of coaching conversations.Anticipated Outcomes: Prepare, implement, and know when to follow-up, in order to support the coaching partnership. Jan 29-30 (DN), 8:30-4:00 $355 (Includes Coaching Process Questionnaire assessment)

Upcoming Dates May 15-16 (DN), Jun 4-5 (CS), Sep 25 (AZ) (8:30-12:00), Sep 29-30 (DN), Nov 12-13 (FC)

Revised! Performance Documentation Skills * HRCI

Who Should Attend: Managers and Supervisors, HR Professionals Class Description: Participants will learn a simple performance docu-mentation process and understand its importance in preventing legal claims. Using proven techniques, participants will practice writing and maintaining job-related performance documentation. The seminar will focus on how the current legal climate affects supervision, as well as the “how-to’s” of documenting employee actions. Anticipated Outcomes: Develop strong practices and follow a clear process when documenting discipline.Jan 23 (DN), 8:30-12:00 $125Upcoming Dates Mar 11 (AZ), Mar 19 (DN), Apr 15 (DN), May 15 (FC) (1:00-4:30), Jun 17 (DN), Aug 13 (DN), Oct 11 (AZ) (1:00-4:30), Oct 14 (DN), Oct 19 (DN), Oct 30 (AZ) (1:00-4:30)

Performance Management: Setting the Stage for Success HRCI

Who Should Attend: Supervisors and ManagersClass Description: This class provides the skills to manage employee performance as an ongoing process and ties the supervisory role to employee and organizational success. Participants learn the essential skills needed to set clear expectations and document key perfor-mance behaviors and results, as well as provide ongoing coaching and feedback to employees. Preparing and conducting the appraisal discussion for optimal results is also a part of this class. Anticipated Outcomes: Manage employee performance as an ongoing process and tie it to employee and organizational success.Jan 30 (DN), 8:30-4:00 $175Upcoming Dates Mar 11 (AZ) (8:30-12:00), May 14 (DN), Jul 31 (CS), Sep 24 (DN), Oct 14 (FC), Oct 30 (AZ) (8:30-12:00), Nov 19 (DN)

Succession Planning: Are You Prepared? Who Should Attend: Individuals interested in succession planning and seeking the fundamentalsClass Description: Where would your organization be if you lost your key leaders? This half-day fundamental class will address some of the most important aspects of succession planning. By attending the class, participants will be able to develop a business case for succes-sion planning, increase their knowledge about the types of succession plans, use tools to help identify leadership competencies, determine what kind of leaders the organization needs, and then identify high potential, agile learners.Anticipated Outcomes: Understand the aspects of succession planning from attracting, retaining, and engaging critical talent.Jan 30 (AZ), 8:30-12:00 $125Upcoming Dates Apr 28 (DN), Aug 13 (FC), Sep 22 (DN)

* The Supervision Certificate ProgramThese classes can be taken as a part of the Supervisor certificate program. This program builds skills and knowledge on the following topics: motivation, communication, and employee development.

** The Advanced Supervision Certificate ProgramThese classes can be taken as a part of the Advanced Supervision certificate program. As you continue to develop your management skills, this program offers the next step of advancement and expands your capacity to lead.


core & strategic human resource trainingstaffing

Performance Appraisal Design: A Strategic Approach for Improving Results * HRCI

Who Should Attend: HR Professionals, Business Owners, Managers, and SupervisorsClass Description: This class provides the tools needed to define, develop, and implement a customized performance appraisal program. Participants learn how to develop a system that focuses individual and organizational efforts to achieve a competitive advantage. A step-by-step toolkit is provided to design the system, including the form. Assessing the culture and business context and integrating performance appraisal is covered, along with designing a customized tool and measuring cost effectiveness.Anticipated Outcomes: Measure employees’ performance and link that to business goals.Jan 16 (DN), 8:30-4:00 $175Upcoming Dates Apr 4 (DN), Jul 25 (DN), Sep 11 (FC), Oct 1 (GJ), Oct 10 (DN)

Recordkeeping for Human Resources * HRCI

Who Should Attend: HR Professionals who work with records on a daily basisClass Description: Participants learn why records are kept, what is kept, and for how long. The practical management of records is covered, along with regulatory and administrative concerns. Also included are whether to go paperless, and what should be kept or discarded.Anticipated Outcomes: Simplify the recordkeeping process at your workplace. Jan 31 (DN), 8:30-12:00 $125Upcoming Dates May 1 (AZ), Jun 3(DN), Sep 5(DN), Oct 28 (FC) (1:00-4:30), Nov 13(DN)

* The Human Resource Certificate ProgramThese classes can be taken as part of the Human Resource certificate program. It provides you with a foundation of practical information on key topics and expands your skills in the Human Resources field.


January 2014 14

mission criticaltechnical training

All technical training classes will be held at Downtown Denver Mission Critical Systems Training Center unless otherwise indicated.See 2014 Training Catalog for addresses.

Our partner, Mission Critical, has a variety of technical courses for all skill levels.Register at MSEC.org

Jan 8 Excel 2007/2010 Intermediate $179 8:00am - Noon

Jan 8 Excel 2013 Intermediate $179 1:00pm - 5:00pm

Jan 9 Excel 2007/2010 Advanced $179 8:00am - Noon

Jan 9 Excel 2013 Advanced $179 1:00pm - 5:00pm

Jan 10 Project 2010 Basic $350 8:00am - 4:00pm

Jan 13 Office 2013 Transition $179 1:00pm - 5:00pm

Jan 14 SharePoint 2010 Level 1 $350 8:00am - 4:00pm


Jan 16 Access 2007/2010 Basic $350 8:00am - 4:00pm

Jan 17 Excel 2007/2010 Charts & Pivot Tables $179 8:00am - Noon



Jan 22 Excel 2007/2010 Advanced $179 1:00pm - 5:00pm

Jan 22 Excel 2007/2010 Intermediate $179 8:00am - Noon

Jan 23 SharePoint 2010 Designer L1 $350 8:00am - 4:00pm

Jan 24 SharePoint 2010 Designer L2 $350 8:00am - 4:00pm

Jan 27 SharePoint 2010 Workflows in Designer $350 8:00am - 4:00pm

Jan 28SharePoint IT Admin 2013 Workshop - Configuring Additional SharePoint Components

$350 8:00am - 4:00pm

Jan 29 Time Management in Outlook 2010 $350 8:00am - 4:00pm

800.884.1328 • MSEC.org

Friday, March 14, 2014

8:30am-3:30pm

Sheraton Hotel

360 Union Boulevard

Lakewood, Colorado 80228

To register, call 303.894.6732 or email [email protected].

Successful counties, municipalities, and districts have many similar characteristics. A deep seeded vision, strong roots that support its growth, and multiple branches that act independently but come to-gether to form a high functioning and successful organization. With long-term success come the challenges of ongoing relevancy. Sustained longevity takes a commitment to envisioning the future, revitalizing resources, and reinventing your organization as times, trends, and philosophies change. The 2014 Public Employer’s Conference will explore these themes as well as operational topics that help support your organization’s success. Conference SessionsGreat Leaders Create Organizational SustainabilityLegislation and Case Law UpdateThe Coming Talent Management ChallengeRe-Examining Public Pension PlansEthics: 10 Tips to Keep You Out of the Denver PostDual-Roles: HR Professionals, and Elected Officials

Keynote Speaker: Liz Ryan, CEO Human Workplace Liz is the country’s most widely-read and well-respected authority on careers, leadership, and HR in the new-millennium workplace. She will present: Your HR Mission, Brand, and Career. What makes an organization success-ful, how to revitalize your culture, and how to take your organization forward and how to sustain its success.

Deeply Rooted. Growing Forward.

january 2014 training guide

Documents

training catalog

training section

grand training

msec classes

convenient training

januray training schedule

development supervision11

development communication