James StewartDirector of Technical Architecture Government Digital Service@jystewart

I’m from the Government Digital Service

GDS

We’re a team at the heart of government building digital public services

GDS

Our job is to transform government...

GDS

Making services so good that people prefer to use them

GDS

We started by building GOV.UK

GDS

The best place to find government services and information

GDS

12 million visitors every week

GDS

12 million visitors every week

Home to over 300 departments and organisations

GDS

12 million visitors every week

Home to over 300 departments and organisations

Saving more than £62 million a year

GDS

Home

Digital TransformationGovernment is building digital services that are simpler, clearer and faster to use. We’re start ing with these 25 services. You can follow our progress on this page.

Discovery Alpha Beta Live

0User needs are

researched and identifiedLearn more about thediscovery phase

phase

1A core service is built to

meet the main user needs Learn more about the

alpha

15The service is improved,

then tested in public Learn more about the

beta phase

9The service is public

and works well. It ’ll be continually improved to meet user needs

Learn more about the live phase

Digital services so good people prefer to use themThe Government Digital Strategy and departmental digital strategies commit us to theredesigning and rebuilding of 25 significant ‘exemplar’ services. We’re going to make them simpler, clearer and faster to use. All these are to meet the Digital By Default Service Standard that was introduced in April 2014 and be accessible to the public byMarch 2015.This dashboard shows you which transact ions are in the programme, what progress is being made, and the estimated scale of the digital service.

You can read more about the transformation programme on our blog.

This month’s highlights

Make a claim to an employment tribunal successfully passed its live Digital by Default Service Standard assessment

Visas has successfully passed its live Digital by Default Service Standard assessment

Next month

Find an apprenticeship will have its live Digital by Default Service Standard assessment

PAYE will have its live Digital by Default Service Standard assessment

Claim PIP will have an alpha Digital by Default Service Standard assessment before beta development can begin

Agent online self service will have its public beta Digital by Default Service Standard assessment

A quick look at Carer’s Allowance, which went live in November 2014:

GOV.UK

25 of government’s biggest services redesigned to meet the needs of users

GDS

Services like...

GDS

Get help

Read the guide

Does the person you care for get one of these benefits?

Helpline 0345 608 4321Mon to Thurs: 8:30am -

5pm Friday: 8:30am -

4:30pmClosed public holidays.Calls answered within 5 minutes.Call charges

GOV.UK

Carer's Allowance

BETA

Can you get Carer's Allowance?

Personal Independence Payment (PIP) daily living component.Disability Living Allowance (DLA) - middle or highest care rate.Attendance Allowance (AA).Constant Attendance Allowance (CAA) at or above the normal maximum rate with an Industrial Injuries Disablement Benefit, or basic (full day) rate with a War Disablement Pension.

Armed Forces Independence Payment (AFIP).

Yes

No

Next

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Carer’s Allowance

60,000 claimsBuilding DWP digital capability in

Preston 89% user satisfaction

BETA

GDS

Home

Citizenship and living in the UK

Voting

GOV.UK

Register to vote

Voting

The electoral

register Voting in

the UK

More

Search

Use this service to register to vote - or to update your name, address or other details on the electoral register.

You need to be on the electoral register (sometimes called the ‘electoral roll’) to vote in elections and referendums.

Registering takes around 5 minutes. You’ll need

your: National Insurance number (if you have

one)

passport (if you’ve moved abroad)

Start now

Before you startYou can also register by post.

You can’t register to vote if you’re in the UK illegally. GDS

Register to vote

45 million users

Individual electoral registration –

fundamental change to democracy

Connects to all local authorities

LIVE

GDS

GOV.UK

Service

Make a lasting power of attorneyThis tool will help you to create a lasting power of attorney (LPA) that can be registered in England and Wales. It will also support you in signing and applying to register an LPA with the Office of the Public Guardian (OPG).

Remember, an LPA must be registered before it can be used.

Follow the steps below, or sign in.

Create an LPA

Use this digital tool to fill in the LPA form. When it’s complete you can print an LPA document.Create an LPA now

GDS

Lasting power of attorney

89% user satisfaction

Run by new MOJ digital services team

First service to meet Digital by Default

Service Standard

LIVE

GDS

To do that we’re working with digital teams in departments all over the country...

GDS

In Swansea DVLA are creating new motoring services

GDS

In Newcastle and London HMRC are using exemplars to transform their architecture

GDS

MOJ are about to start transforming courts

GDS

We’ve made sure everyone can get the data they need to improve services too...

GDS

PerformanceService dashboards

Get a dashboard

About Prototypes

Blog

Performance Activity on GOV.UK

Performance

Activity on GOV.UK: web trafficWeb traffic on our site, based on data from Google Analytics.

GOV.UK

BETA

17343users online now

Live service usageNumber of users currently on GOV.UK

Users over past 24 hours

0

40k

0

40k

Site trafficUnique visitors to GOV.UK

12m 27 Oct to 2 Nov 2014

www.gov.uk/performance

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And we’re building a common way to sign in to services too

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How are we doing all this?

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We take the sameapproach to everything wework on...

GDS

Open

GDS

Open

Agile

GDS

Open

Agile

Multidisciplinary teams

GDS

Relentlessly focused on user needs

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You can’t fix that stuff in isolation...

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We’re also fixing government’s approach to technology

GDS

New controls, advice and guidance all mean technology meets the needs of civil servants

GDS

We’ve changed how government buys technology and digital services too, making the supply chain much more diverse

GDS

Government’s supplier base used to be here...

GDS

Now it’s here...

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And we’re making sure civil servants have the skills and capabilities they need to do their jobs

GDS

Sorry if you’ve heard all of that before.

GDS

The lessons we’ve learned aren’t new

GDS

Digital services on the web are better for users

GDS

Very few of our challenges are unique to us

GDS

Applying that webby approach lets us keep making improvements

GDS

Get help

Read the guide

Does the person you care for get one of these benefits?

Helpline 0345 608 4321Mon to Thurs: 8:30am -

5pm Friday: 8:30am -

4:30pmClosed public holidays.Calls answered within 5 minutes.Call charges

GOV.UK

Carer's Allowance

BETA

Can you get Carer's Allowance?

Personal Independence Payment (PIP) daily living component.Disability Living Allowance (DLA) - middle or highest care rate.Attendance Allowance (AA).Constant Attendance Allowance (CAA) at or above the normal maximum rate with an Industrial Injuries Disablement Benefit, or basic (full day) rate with a War Disablement Pension.

Armed Forces Independence Payment (AFIP).

Yes

No

Next

GDS

Service design can be deeper and wider

GDS

The thing I need to do

Convert a barn

The thing I think government cares about

Move bats

The thing government needs me to do

Wildlife Licence

GDS

“13. We will abolish the annual tax return Millions of individuals will have the information HMRC needs automatically uploaded into new digital tax accounts. Businesses will feel like they are paying a simple, single business tax – and again, for most, the information needed will be automatically received.”

https://www.gov.uk/government/news/budget-2015-some-of-the-things-weve-announced

GDS

In order to get there you need the right infrastructure

GDS

In order to get there you need the right infrastructure

Data that is managed, accessible and secure

GDS

In order to get there you need the right infrastructure

Data that is managed, accessible and secure

Common components that let you focus on your core service

GDS

We’ve started on that journey with identity

GDS

Identity can seem like the eternal challenge of the web

GDS

Identity can seem like the eternal challenge of the web

If you get it right it lets you unlock so much more…

GDS

Now we need to unlock the next layers

So we can really design services

And really give users control of their data

GDS

Simpler, clearer, faster

GDS

Thanks!

James Stewart@jystewart