comic relief nominet trust acf conf presentation

11
The new frontier – are funders doing enough to encourage technological innovation in service delivery by the organisations they are funding? Billy Dann, Mental Health Grants Manager, Comic Relief [email protected] Dan Sutch, Head of Development Research, Nominet Trust [email protected]

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Presentation at 2011 ACF conference

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Page 1: Comic relief nominet trust acf conf presentation

The new frontier – are funders doing enough to encourage technological innovation in service delivery by the

organisations they are funding?

Billy Dann, Mental Health Grants Manager, Comic Relief [email protected]

Dan Sutch, Head of Development Research, Nominet Trust [email protected]

Page 2: Comic relief nominet trust acf conf presentation

Setting the scene

Three ways to use ICT:1. To improve services by funders to organisations they are funding2. To improve internal systems whether funders or funded3. To improve service delivery to beneficiaries

Innovation can be achieved via: IdeasImplementationDissemination

Funders Delivery organisations

Beneficiaries

1

2 2

3

Page 3: Comic relief nominet trust acf conf presentation

Aims of the workshop

Identify examples of best practice to learn from

Be clear why technological innovation in service delivery is a good thing for funders to encourage

Understand the barriers for service delivery organisations and funders

Agree next steps

Page 4: Comic relief nominet trust acf conf presentation

Best practice 1

There would appear to be a difference between organisations innovating already using ICT and those who are looking to diversify into ICT…

Good ICT projects being delivered by organisations used to using ICT: Dipex www.healthtalkonline.org www.youthhealthtalk.org YouthNet UK www.thesite.org

Why do these represent best practice?Focused on the beneficiaries, in these cases young peopleOrganisation has clear means to get views of beneficiariesWell presentedAwareness of technical issues i.e. social networking and search engine optimisation

Page 5: Comic relief nominet trust acf conf presentation

Best practice 2

Harder to find…

Good ICT projects being delivered by organisations not used to using ICT: Patchwork

Why do these represent best practice?Start with identification of existing social

problemFocus on how beneficiaries access/act

upon informationUnderstand ‘affordances’ of technology

and match to identified problemRecognising the process of changeArticulate social, org & econ value

Page 6: Comic relief nominet trust acf conf presentation

Best practice 3

It’s also about funders working more effectively…

Joint working between Comic Relief, Nominet Trust, & Right Here (Paul Hamlyn Foundation / Mental Health Foundation) - how to use ICT to better support and inform young people around their mental health.

Why does this represent best practice?Service user focusCo-design between young people & professionals (funding, mental health, ICT, youth work & participation)Avoiding duplicationShared costs and risksBringing together different areas of focus and expertise

Page 7: Comic relief nominet trust acf conf presentation

To consider:

Is there a significant difference between a successful youth group coming to you to ask for funding to set up a new detached outreach service and the same group coming to you to ask for funding to set up a new virtual youth service?

Page 8: Comic relief nominet trust acf conf presentation

Small group 1

Let’s be clear…

Why should funders encourage technological innovation in service delivery by the organisations they fund?

Possible prompts to consider:

• To prove we are modern and forward thinking?

• More cost effective in a period of scarce resources?

• Beneficiaries expect it?

• Everybody else is doing it / it’s part of normal life?

Page 9: Comic relief nominet trust acf conf presentation

Small group 2

If it’s such a good thing…

What are the barriers for service deliverers?

What are the barriers for funders?

Possible prompts to consider:

• Cost?

• Lack of technical expertise?

• Too risky / danger of failure?

• Too fast changing field?

Page 10: Comic relief nominet trust acf conf presentation

Small group 3

So what are the next steps…

What will make funders more comfortable in encouraging technological innovation in service delivery?

Possible prompts to consider:

• Would a new ACF IBN for this area be useful?

• Is there a greater need for technical expertise and advice?

• Should we better publicise best practice? If yes, how?

• Do people just need to have contacts at other funders they can talk to (shared e-mail addresses)?

Page 11: Comic relief nominet trust acf conf presentation

Wrap up discussion

Warwick report: projects that use ICT to support and inform young people with mental health problems should be assessed against the following best practice:

The views of young people are actively obtained in designing services.The project is aware of innovation & best practice in the use elsewhere of ICT

to support young people.There is active contact with private, public or other voluntary agencies that can

provide support & assistance in using ICT to deliver services to beneficiaries.Staff & volunteers are kept up to date regarding developments within ICT

relevant to young people (such as social networking and mobiles).Allocation is made for staff & volunteers to receive training & assistance around

using ICT relevant to young people.There is adequate moderation by the project of ICT usage by young people

some of whom may be vulnerable.There are sufficient organizational policies & procedures to take on board

issues arising from using ICT to deliver services to young people.

www.fundernetwork.org.uk

Follow up actions to be done