jakarta airport case study

Case Study

Terminal 3, Jakarta

International Airport

TERMINAL 3: JAKARTA INTERNATIONAL AIRPORT 1


About Terminal 3

• 25 million people are expected to pass through

Terminal 3 every year

• Capable of serving 14 A380s and their passengers

simultaneously

• Positioned next to the main transport interchange,

with connecting rail and metro links


Customer Requirements

A reliable, resilient and scalable solution

that provides a single control environment

and integration with multiple edge device

sub-systems.

Customer Criteria

• Safety and security for passengers and

staff

• Increased efficiencies for infrastructure

and assets

• Assist profitability from concessions and

restaurants

• Support for scalability and expansion

4TERMINAL 3: JAKARTA INTERNATIONAL AIRPORT

Synectics Solution

To meet all four criteria, Synectics provided a Synergy 3 Integrated Security Management

Solution, enabling integration with more than 6,000 safety and security devices.


How Synergy 3 Transforms a Control Room

• Proprietary

• Disconnected Systems

• Disparate, Ad-hoc Response Processes

• Reactive, Poor Visibility and Control

• Minimal Data Sharing or Integration

• Multiple GUIs

Typical Security Operations Center Integrated Command and Control

• Open Standards

• Seamless Integration

• Structured Situational Awareness Workflows

• Proactive, Strategic, Managed and Predictive

• Real-time, Optimized Information

• Unified Interface Between All Systems


What is a Workflow?


• A workflow is a pre-determined operational procedure that guides operators through

the airport’s standard operating procedures

• Workflows can be manual or system driven

• These streamline operational efficiencies and improved performance processes

Situational Analysis – Synergy 3 Workflows in Action

Situation: Large Queues Workflow

• Cameras detect a large congestion of people

• Operational staff are alerted to open more check-in

gates to relieve the congestion

• Passengers processed faster and have more time to

purchase concessions

• Customer experience improved


Situation: Virtual Perimeter Breach Workflow

• A virtual perimeter has been set up, restricting light

vehicles in a zone reserved for aircraft

• An unauthorized light vehicle enters the restricted area

• An alarm sounds to notify an operator that the virtual

perimeter has been breached

• This breach highlights the need for improvements to

airport management

• Action taken to improve signage or training, or

discipline the employee if the act was deliberate



Situation: Unattended Baggage Workflow

• Smart video analytics identifies an abandoned bag and

automatically zooms in

• A screen on the control room switches to this view,

alerting the operator

• Operator follows a standard workflow, which asks them

to verify the suspicious bag

• Nearest security personnel are alerted

• Security officers dispatched to investigate the situation




Project Outcomes

• Improved safety and security through

automatic incident recognition and faster

response times

• Smarter management of infrastructure and

assets leading to improvements in

procedures and customer experience

• Profitability boosted for concessions and

restaurants, as a result of additional revenue

generation opportunities

• Scalability and expansion fully supported

thanks to Synergy 3’s open architecture

Connect with us

synecticsglobal.com

Further Reading:

Airport Surveillance White Paper:

Emerging Best Practice

http://synecticsuk.com/emerging-best-practice-in-airport-security





jakarta airport case study

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