jack henry & associates, inc. redefining the digital ... - redefining the digital consumer...3...
TRANSCRIPT
© 2016 Jack Henry & Associates, Inc.®1 © 2016 Jack Henry & Associates, Inc.®
Redefining the Digital Consumer
Experience
Jack Henry & Associates, Inc.®
Paul Wiggins
Solution Specialist – Online, Mobile & Payments
© 2016 Jack Henry & Associates, Inc.®2
Immediate
• NetTeller UI update
• Introduction of Banno Mobile
• Move NetTeller Billpay (PowerPay) clients to iPay
Future
• Banno modern web app
• Long term vision of single domain (platform) experience
JHA’s Continuous Improvement Strategy
© 2016 Jack Henry & Associates, Inc.®3
Digital Banking, Mobile & Omni-Channel Trends
© 2016 Jack Henry & Associates, Inc.®4
• Using Customer Analytics to Drive
Contextual Experiences/ Segmentation
• Expedited Deployment of Digital Delivery
• Mobile-First Design
• Increasing Digital and Social Selling
• Mobile Payments
• Modern Security and Authentication methods
Top Digital Banking Trends
© 2016 Jack Henry & Associates, Inc.®5
© 2016 Jack Henry & Associates, Inc.®6
© 2016 Jack Henry & Associates, Inc.®7
Customer Journey
© 2016 Jack Henry & Associates, Inc.®8 8
© 2016 Jack Henry & Associates, Inc.®9
Online
Banking
Marketing
Acct
Opening
Web Domain
© 2016 Jack Henry & Associates, Inc.®10
Bill Pay
PFM
E-Stmnt
Chat
Marketing
OLB Domain
© 2016 Jack Henry & Associates, Inc.®11
© 2016 Jack Henry & Associates, Inc.®12
© 2016 Jack Henry & Associates, Inc.®13
© 2016 Jack Henry & Associates, Inc.®14
© 2016 Jack Henry & Associates, Inc.®15
Digital Platform Transformation
Paradigm shift from point solutions to digital platform
Digital
Platform
Core iPay
Imaging
PPSRDA
Mo
bil
e B
an
kin
g Core
iPay
PPS
Imaging
RDA
Mark
eti
ng
Web
Online Banking
© 2016 Jack Henry & Associates, Inc.®16
Banno Financial Platform
© 2016 Jack Henry & Associates, Inc.®17
Online demonstrations presented:
- Banno.com
- Your-FI.com
- Banno Mobile – Your FI (Demo App available in Apple and Android App stores)