jack henry and associates payments today: putting you, your customers and your … ·...

© 2019 Jack Henry & Associates, Inc.®1 © 2019 Jack Henry & Associates, Inc.®

Payments Today: Putting You, Your Customers and Your Members FIRSTSeptember 5, 2019

Jack Henry and Associates®

© 2019 Jack Henry & Associates, Inc.®2

Welcome!adWelcome!

Thank You for Your Business


Xan KasprzakDirector, Customer Experience

EPS Strategic Integrations

Greg AdelsonVP, Jack Henry & Associates

GM, Payment Solutions

Meet our PRESENTERS

Tede FormanGroup President iPay Solutions™

Keri CraneAdvisory Technical Product Manager

JHA Card Processing Solutions™

Rusiru GunasenaSr. Director, Operations

JHA PayCenter™


Jennifer RothDirector, Product Management

iPay Solutions™

Meet our PANELISTS

Tammy WilsonDirector, Product Management

JHA PayCenter™

Jeff RochfordDirector, Business Analysis

iPay Solutions™


jPS Key Initiatives


Migration Status

New Platform UpdateAs of Aug 31, 2019

CPS

Debit Net New

Clients

10Debit Migrations

Full Service Credit Clients

51466of


Migration Experience• Migration Mondays have been successful • Sometimes a few minor items require correction that

morning– Cardholder records– Missing data elements– Catching up certain maintenance requests that weekend

(address, phone number updates, etc.)


FI Expectations for Migration• Active project 120 days prior to migration• War room• Onsite during migration week • Keys for FI focus

• Don’t underestimate training• Review current fraud strategy since

switch blocks go away• Scrub key data (addresses, phone

numbers, DoBs, etc.)


JHA PayCenter™ | Why JHA• Access to Zelle® and RTP® networks (and when implemented, FedNowSM) • Certified Zelle SDK provided by JHA for partner digital banking platforms• Fully integrated with Silverlake core for real time payments• Integrated fraud and risk mitigation tools• Single point of contact for implementation and support• Reduction of implementation and ongoing certification costs• Required rules updates for network compliance provided by JHA• Technical heavy lifting managed by JHA

– Settlement and reconciliation fully supported– Data contribution pre-configured and populated based on limited FI data entry

• Transaction management, settlement and reconciliation reporting• Dispute management support• File management• Zelle required FI landing page


• Dedicated team – single point of contact

• Implementation Coordinator facilitates updates across all JHA teams, Zelle Network, Debit Networks

Sample Installation Timeline


Dates reflect BETA start dates. All dates are subject to partner network timelines.Dates are provided as estimates only and can be changed at any time at the sole discretion of JHA.

Q4 2020

Silverlake

goDough

Q3 2019

BannoOnline

& Mobile

Q4 2019

ReceiveBeta

Episys

SendCapability

Q2 2020

CIF 2020

Q3 2020

Core Director

Q1 2020

Episys

3rd Party Mobile SDK

ReceiveBeta

CIF 2020Core Director

ReceiveBeta

Silverlake

JHA PayCenter Roadmap


iPay CardPaySM | Card Funded Bill Payments• A new service providing bill pay users with the ability to pay bills for

certain payees using a debit or credit card – Available in Consumer Bill Pay and our API

• Business Bill Pay future release– Bill pay user will receive near real-time payment confirmation from

payee– FIs will have the option to restrict to only their issued cards – ~ 1,000 eligible billers available on the solution

• General Availability launch on track for September 2019– Two FIs schedule for implementation in September


TSRI

JHA Payment Solutions | Product Vision

F

Putting you, your customers, and members


JHA Payment Solutions | Product Vision

FORESIGHTFocusing on the future, to keep you at the forefront of payments

INNOVATIONWe are investing in industry-leading solutions to help you compete

REVENUEA complete array of services to support and amplify your success

SIMPLIFYEnhancing the user experience by removing friction for you and your customers

THREATMITIGATIONStrong, cost-effective tools that help fight fraud and manage risk


JHA Card Processing Solutions Update

Keri CraneAdvisory Technical Product Manager

JHA Card Processing Solutions


JHA Card Fraud Center™

100% Falcon® Real-time Scoring

From June 11 to July 9, all FIs on new platform migrated


Early Results,Very Positive

DECLINED…• 34.37% more fraudulent transactions• 14.35% more fraud dollars that

scored over a blocking threshold


MyCardRules™

Cardholder controls and alerts

244 clients live or implementing the standalone app

JHAResourceCenter.comFree cardholder marketing


MyCardRules Performance

• Average monthly increase in card usage is 3.2 transactions1

• Average monthly interchange is $242 enrolled vs. $103 not enrolled1

• Fraud losses are reduced by as much as 40% on accounts where the cardholder actively uses transaction alerts2

Source data: Ondot Systems1, Visa2


MyCardRules™

Controls and alerts jXchange™ messages are now available for mobile banking app integration


29%

31%

36%

38%

48%

All account access

Touch ID

Instant balance

Ability to see all bills due

Card controls

Mobile Banking Features in Highest Demand

Values don’t total 100% because respondents could choose multiple answersMastercard Q4 2017, U.S. adults using mobile banking survey


Fraud Today Webinars

• Relaunched in July 2019• Quarterly schedule• Please send topics to

[email protected]• All CPS clients are welcome to participate

mailto:[email protected]


iPay Solutions Update

Tede FormanGroup PresidentiPay Solutions


iPay Fraud Monitoring• Total monthly volume is >15 million payments and $8 billion

• In an average month more than $6M of attempted fraud is identified and stopped


iPay Fraud Monitoring• Continuous monitoring of merchants against the OFAC Specially

Designated Nationals And Blocked Persons List• Regularly updated algorithms identify high risk payments and present them

to operator for decisioning– Reviews of high risk payments, new enrollments, high dollar

transactions, rush and gift check transactions• Enforcement of payment cap limits as directed by the FI• Fraudulent actor blacklisting

– Entries can be made from one FI benefit the entire population


iPay Fraud Monitoring• Product enhancements

– Introduced dynamic and nimble cap restrictions on various types of higher risk payments that allow financial institution to tailor the product to their accepted level of risk while allowing for exceptions for specific customers/members

– Enhanced multifactor authentication across both consumer-facing products as well as back-end administrative tools

– Successfully complete several security audits annually, including SOX, FFIEC, PCI, SSAE 18


Enterprise Payment Solutions Update

Xan KasprzakDirector, Customer Experience

EPS Strategic Integrations


Reject Bad Checks at the Point of Presentment

Early Warning is providing an Account Status for the check received.

Check is drawn on a closed account

We have reasonable doubt the funds are

available, this check has been rejected. Please take the check to the

paying bank.


Prevent Industry-wide Duplicates

Early Warning is providing Industry-wide Duplicate Detection

Your check has been rejected due to duplicate

presentment.

I didn’t realize my

wife deposited this item

Your check has been rejected due to duplicate

presentment.

Email Notification


Rel 29 Participant & Scored Account


JHA PayCenter Update

Rusiru GunasenaSenior DirectorJHA PayCenter


PayCenter & Yellow Hammer

Analyze transactions in real time allowing suspicious items to be immediately identified and stopped before the funds leave the account

Can assess behavior from multiple touch points for more comprehensive view of the account

Helps FIs to proactively protect themselves and their customers from fraud and the related financial losses

Comply with the related regulatory requirements


Zelle Fraud Mitigation• Layered User Authentication for mobile access controls • One Time Passcodes for validation of new Zelle enrollment• First payment identification to confirm recipients• Consumer education requirements

Controls in Mobile Apps

• Single, Daily, Weekly, Monthly Transaction Amount and Count• Real Time Suspicious Activity Identification with Yellow Hammer

Transactional Controls

• Restricted token capabilities• Fraud queue for participant review & follow-up• Daily feed of fraudulent activity for participant use• Common Zelle Mobile app transaction monitoring • Fraud forum for information transparency

Network Level Controls


Q&AQ&A


Contact Information

Greg Adelson – [email protected]

Keri Crane – [email protected]

Tede Forman – [email protected]

Xan Kasprzak - [email protected]

Rusiru Gunasena – [email protected]






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