jack garrett professional resume
TRANSCRIPT
JACK GARRETTE: [email protected] • M: (281) 799-2455 • Spring, TX 77386
SKILLS
Four-year college degree, plus 9 years experience delivering outstanding customer service • Strong interpersonal skills • Strong telephone skills • Ability to handle and manage conflict • Strong organizational skills • Ability to multi-task and prioritize work as needed • Independent thinker • Decision maker • Excellent written and verbal communication skills • Accurate data entry skills • Strong typing ability • Ability to adapt quickly in a fast paced environment • Team player • Proficient in Microsoft Office Suite • Conflict resolution
PROFESSIONAL EXPERIENCE
Mercury Insurance • Houston, TX • Apr 2015 – PresentSenior Auto Appraiser
Inspect and evaluate physical damage to vehicles for first and third party claims Asses the current market value and estimate cost of repair Ensure equitable settlement of damages and maintain good customer service and shop relations Maintain communication with clients throughout repair process Respond to customer inquiries and provide complete, courteous and timely customer service
Infinity Auto Insurance • Houston, TX • Apr 2014 – Feb 2015 Field Appraiser
Investigated, evaluated and appraised damaged automobiles of varying condition in a field setting Negotiated agreed price with repair shops Effectively and efficiently managed my workload Provided regular feedback and proactive communication to the customer regarding their repairs Maintained accurate documentation of the repair process by completing timely estimates, supplements
and inspections
Infinity Auto Insurance • Houston, TX • Mar 2013 – Apr 2014Field Initial Action Adjuster I
Negotiated and settled property claims within a stipulated monetary authority Used compassionate communication to ensure a positive customer experience Focused on handling all assigned claims in person Handled customer issues such as complaints and documentation requests Completed investigation, valuation and establishment of exposure with a sense of urgency
Progressive Insurance • Houston, TX • May 2007 – Sep 2012Claims Generalist
Investigated auto liability claims and provided outstanding customer service Determined what was covered by our insured’s policy and who was liable for the loss Determined the value of property damage and negotiated a settlement Interacted with attorneys and other legal personnel on litigated claims Documented activity on each claim to resolve them as accurately and quickly as possible
EDUCATION
B.A. Communication • University of Houston – Clear Lake • Houston, TX • December 2006