izon cultural presentation v3.0 07 may13
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PAI and IZ ON mediaA Cultural Discussion
May 7, 2013
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Today’s Discussion
Organization Culture
Share Our …• Cultural journey• Experiences• Lessons learned
Open Discussion• NO BOUNDARIES
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What Does Culture Look Like To PAI?1. An incredible “TRIBE”
• Passionate belief that together, “WE ARE GREAT”
2. An incredible “Environment”• Freedom, values, trust, success, openness, respect & accountability
3. An incredible “Mission”• Pushes the boundaries of “Human Potential”• Pushes the boundaries of “Business Potential”
4. An incredible “Destination”• What will it look like (3, 5, 10, 20 years)?
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PAI’s Cultural Journey – Initial Thoughts1. It is a journey
• Path of necessity. Evolved, learned, and built along the way
2. Every company’s journey is unique and different
3. At PAI, “We are ALL IN!”
4. Does company size matter?• IZ ON media vs. PAI• Key influencers are all big company derived
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PAI - 2008 (1 year Pre IZ ON media)
Externally:o Great Service Provider with reputation for delivering value
Internally: Living in our Growth Boxo Limited Thought Leadershipo Increase in success only tanked QOLo More of a “Call Center” everyday (policy driven)o Real potential vs. value proposition (disconnect)
Very focused on the “WHAT?” – Laws of Business
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PAI At The Crossroads1. Accept our reality?
2. Willingness to drive real change?
3. Reach for our true potential?
4. Put forth the investment, risk, and energy required to get there?
Then it happened …
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Our Zappos Experience (2008)
1. ‘Jaw dropping’ culture
2. Insane success
3. Inspirational leadership As a Tribe
4. Incredible story
The Zappos Experience lit our fuse, and we have never looked back.
PAI Tipping Point:
We Are All In On Culture or We Will Die Trying
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“If we build it, they will come” (Phase 1)
“Get Started” Cultural Challenge• Build PAI Team• Build a Cultural Based Environment
Management Team Effort
Immediate Actions• Create Tribal Values• Education• Key Hire• Great Game of Business• Awareness
Results• Fragile baseline was built
Shift to ‘What & How Focus’
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“So, You’ve Got a Tribe…” (Phase 2/Year 2)
Cultural Challenge• Defining 20 year purpose…bigger than ourselves• Build a Cultural Based Environment
Management Team Effort
Immediate Actions• Phase 1+• Vision Definition• Mission Definition• Great Game of Business• Change the World• Education
Our Purpose - Development
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Let’s Take a Look at Our Progress
PAI 2013 Culture of Congress Video
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“It’s a Tribal World” (Phase 3/Year 3+)
Challenge• Shifting cultural ownership to the Tribe
Management Team AND Tribal Effort
Immediate Actions• Phase 1• Phase 2• Cultural Congress • Strategic Planning• Personal Leadership Plans (PLP’s)
Our Focus – What, How and Why
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PAI Cultural Toolset
Values
Vision
Change the World
Cultural CongressMission
Recognition
Celebration Rockefeller Planning
Stage 4 Management
Great Game of Business
Da Vinci Thinking
Open BookShared Success
High Involvement Planning
Coach/Player
PAI University
PAI LibraryZappos Trips
Personal Leadership Planning
360 Performance Mgt.Leadership
Cultural Hiring Practices Whole Brain Thinking
WorldBlu
FUN!
RDRB InnovationZAG
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Top Lessons LearnedPower of Culture
• Brings the “How” and the “Why” to the “What” challenge, and laws of business
Strategic Decision backed by “All In” commitment
Not for everybody…Open to change
Hard work, patience, and flywheel energy
Leadership vision is key to sustain effort
Culture attracts greatness
Culture + Business = High Performance Culture
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Impact to PAIMission Factors
• Employee satisfaction• Customer satisfaction• Financial success• Community impact
“Growth Box” is much BIGGER
High innovation applies to everything (RDRB)
Brand/Value Proposition = Strategic Partner
Organization Value: x multiple
Fun Moneyball Fact:• 10 prospective customer visits = 10 New Clients
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What’s Next... Phase 4?Current cultural mile marker – 382/1000
A bigger WHY and Destination• RDRB Growth as a Stage 4 Tribe• Community impact (Kid Revolution™)• Our community higher purpose may eclipse all (Stage 5)
Evolve business model template in new directions
A Greater “Why”
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PAI’s Tribal Performance
CULTURA
L
TOOLSET
Key
Vision Framework
PAI’s Culture Toolset
Planning Framework
Execution Framework
PAI Values
PAI Vision
PAI Mission“PAI WAY”
PAI
Cultural Engine• 2013 Cultural Objectives• Cultural Congress • Cultural Planning
Business Engine• 2013 Strategic Objectives• Strategic Planning• Measurements • Leadership / Perf. Mgt.
Customers
PAI $’s CommunityStage 4 Tribe
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Questions and Answers