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A

CASE STUDYON

ITS NOT EASY TO PUNISH

TARDINESS

Submitted byPritam Sonawane

Kumar Shakti ShekharJasmeet Singh

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Employee Grievances

According to Jucius, a grievance is any

discontent or dissatisfaction, whether

expressed or not, whether valid or not, arisingout of anything connected with the company

which an employee thinks, believes or even

feels to be unfair. Unjust or inequitable.

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Forms of Grievances

Fac

tual

DisguisedImaginary

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Causes of Grievances

Economic

Work environment

Supervision Work group

Miscellaneous

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Effects of Grievances

On production

Low quality of production and productivity

Increase in wastage of material, spoilage/breakage of machinery

On employees

Increase the rate of absenteeism and turnover

Reduces the level ofcommitment, sincerity and punctuality

On managers

Strains the superior subordinate relations

Increases the degree of supervision, control and follow up

Increases in indiscipline cases

Increase in unrest and thereby machinery to maintain industrial peace

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Steps in the Grievance

ProcedureIdentify grievances

Define correctly

Collect data

Analyze and solve

Prompt redressal

Implement and follow up

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Guidelines for handling

Grievances Treat each case as important Talk to the employee directly

Discuss in a private place Handle each case within a time frame Examine company provisions in each case Get all relevant facts

Gather information Control your emotions Maintain proper records Be proactive, if possible.

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Discipline: Three

Interpretations

Negative

discipline

Selfdisciplineand control

Positivediscipline

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Common Disciplinary Problems

Attendance related problem

Unexcused

absenc

e Chronicabsenteeism

Leaving withoutpermission

Excessivetardiness

Dishonesty andrelated problems

Theft, unsafe

ac

ts Falsifyingemploymentapplication

Willfullydamaging factoryassets

F

alsifying workrecords

Performancerelated problems

Failure toc

ompleteassigned work

Producingsubstandardproducts

Failure to meetproductionnorms

Off the jobbehavior problems

Insubordination

Smoking Fighting withcolleagues

Gambling,betting

Carelessness

Sleeping while at

work Sexual

harassment

Accepting bribes,gifts

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Causes of Indiscipline

Absence of effective leadership

Unfair management practices

Communication barriers Non-uniform disciplinary action

Divide and rule policy

Inadequate attention to personnel problems Victimization

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Disciplinary Action

Procedures Issuing a letter ofcharge

Consideration of explanation

Show-cause notice Holding of a full-fledged enquiry

Making a final order of punishment

Follow up

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Essentials of a Good

Disciplinary System1) Rules and performance criteria

2) Documentation of the facts

3) Consistent response to rule violations4) Training of supervisors

5) Prompt action

6) Impersonal discipline7) Reasonable penalty

8) Follow-up